Head of Brokerage

Stripe

WHO WE ARE About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM As a Sales Development Manager at Stripe, you will drive Stripe’s future growth engine by leading a team of inbound and/or outbound SDRs. You will be working with the Stripe’s Sales teams to build Stripe’s sales pipeline. As a Sales Development manager, you’ll lead and coach a group of high-performing SDRs, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with the team. We are looking for a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving problems with limited oversight. Ideal candidates will have management experience scaling a technology Sales Development team and superior communication skills. We take a data-driven, analytical approach to Sales Development, and are looking for someone who enjoys building – who will actively participate in the development of sales processes, the articulation of Stripe’s value proposition, and the creation of key tools and assets to measure success. Stripe is not a typical company, and this is not a typical sales development function. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!   WHAT YOU’LL DO RESPONSIBILITIES This role requires a blend of long-range strategic vision and high-leverage execution YOU WILL: * Define and execute the strategic vision for our SMB, Commercial segments as well as Inbound , carrying accountability for delivering pipeline quality and productivity growth * Managing 5 teams and 45 SDR's. Reporting the Head of EMEA.     * Drive long-range planning and business impact, influencing results over the next 6–24 months, while preparing the organization to scale sustainably over 2–3+ years. * Design and evolve organizational structures, developing and mentoring managers who in turn build healthy, high-performing teams, while ensuring succession plans and resources are in place. * Act as a trusted partner to regional segment leadership, consistently bringing market knowledge, insights, and credibility that shape future growth strategies. * Deliver accurate and reliable forecasting, proactively identifying trends, risks, and opportunities while driving cross-functional changes to sustain multi-quarter growth. * Champion operational excellence, ensuring Salesforce hygiene, data integrity, and innovative metrics that optimize business performance and enable scale. * Build and deepen cross-functional partnerships with Marketing, Sales Ops, Enablement, and Product Marketing to design and execute regional campaigns and strategies. * Play an active role in attracting and retaining top talent, while coaching and mentoring managers and SDRs to develop consultative, solution-oriented skills. * Inspire career growth for team members by identifying transformational development opportunities and preparing future leaders for broader impact. * Lead with innovation, curiosity, and discipline, piloting new processes, tools, and playbooks that refine how SDR teams forecast, execute, and deliver business outcomes. WE’RE LOOKING FOR SOMEONE WHO HAS: * 5+ years of experience leading high-performance Sales Development, Inside Sales, or lead qualification teams, including managing managers, with a proven record of consistently exceeding targets. * Demonstrated success designing and scaling organizations in high-growth, ambiguous environments, ideally within technology or SaaS. * Strong strategic planning skills, with the ability to shape 6–24 month outcomes while preparing the business for long-term growth. * Exceptional cross-functional influence, with a track record of driving alignment and results across Sales, Marketing, Product, and Operations. * Expertise in operational excellence, including Salesforce discipline, data integrity, accurate forecasting, and performance metrics. * A strong analytical mindset with the ability to leverage data to inform decisions, optimize processes, and track impact. * A passion for building AI-enabled processes and cultures, with curiosity to pilot new technologies that enhance SDR productivity and pipeline generation. * Proven ability to hire, coach, and develop managers and SDRs into future leaders, fostering a culture of growth and performance. * Genuine passion for innovation, start-ups, and technology, with a bias toward experimentation and continuous improvement. * Fluency in English; additional European languages strongly preferred.

Notion

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE We're looking for a customer-focused, results-oriented leader to oversee Customer Success across EMEA at Notion. You'll report to the Global Head of Customer Success and lead experienced teams that help customers get the most out of Notion through effective adoption and expansion. You'll also champion Notion's vision to build the connected workspace. WHAT YOU'LL ACHIEVE * Strategic Alignment: Develop and implement strategies to align the EMEA Customer Success organization with broader company goals, especially around adoption, retention, and expansion * Team Leadership: Lead and develop a team of CSMs across Scaled and Dedicated motions in the EMEA region * Cross-Functional Collaboration: Partner with Sales, Solutions Engineering, and Professional Services to ensure seamless customer onboarding and high-value delivery while continuously improving the customer journey for long-term success * Customer Engagement and Advocacy: Drive executive relationships with key customers. Gather customer feedback to inform product improvements and advocate for EMEA customers within the company * Drive Operational Excellence: Build and refine a consistent KPI/OKR system to enable data-driven decisions. Monitor customer health metrics to identify risks and opportunities for proactive intervention. * Business Impact: Drive best in class retention and expansion across a multi-million dollar book of business * Process Optimisation: Use customer success management platforms and tools to streamline processes and improve team efficiency SKILLS YOU'LL NEED TO BRING * You have 8+ years of experience leading Customer Success or GTM functions within a fast-growing SaaS environment, with a focus on post-sales motions * You have experience managing diverse customer segments—from Commercial to Enterprise—and collaborating cross-functionally across many internal stakeholders * You are a powerhouse leader who attracts, inspires, develops, and retains top talent * You are customer-centric at your core and champion for customers; passionate about understanding their organisations, business priorities, and sources of value * You are data-driven and can set the right performance indicators for your organisation * You bring operational rigour and systems thinking across the customer lifecycle * You have a growth mindset and view setbacks as learning opportunities * You're highly adaptable and thrive in a rapidly changing business environment * You're ready to drive adoption and usage to maximise net dollar retention across EMEA * You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €187,000–€209,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

FREENOW

Location: Dublin At Freenow, we are on a mission to empower smarter mobility decisions, helping people move freely and enabling cities to thrive. We are seeking a highly driven and results-oriented Head of Operations to support our General Manager in leading and executing our operational strategy for our Irish market. This pivotal role is essential to the efficient operation of our business, directly influencing growth and customer satisfaction. Reporting to the General Manager, you will be responsible for optimizing daily operations, driving performance improvements, and cultivating strong relationships with key stakeholders. Considering the GM is based in London you will be the key leader in the Dublin office. You will be instrumental in delivering the Freenow by Lyft vision locally and ensuring operational excellence. YOUR DAILY ADVENTURES WILL INCLUDE: * Jointly shape the Irish strategy with the GM and other key stakeholders. Full ownership and delivery of local operational KPI targets * Monitor and analyse key performance metrics, and most importantly identifying areas for improvement and implementing corrective actions. * Steer the Marketplace Performance team to effectively balance supply and demand, ensuring optimal service levels. * Implement and refine operational processes to maximize efficiency and effectiveness. Work closely with central operations leadership to ensure alignment and consistency.  * Maintain strong relationships locally, this will include local regulators, authorities, suppliers, driver groups and partner fleets to ensure compliance and support business goals. * Develop and retain talent to ensure delivery of business objectives TO BE SUCCESSFUL IN THIS ROLE: * 10 years experience, with at least 5 in leading successful teams.  * Self-confident and engaging presence, complemented by strong social and interpersonal skills. Equally comfortable communicating to groups of drivers as with commercial partners.  * Project management skills - can deliver complex projects.  * An analytical operator who is obsessed with continuous improvement and leveraging AI to achieve operational excellence * Self-motivated and comfortable dealing with ambiguity and uncertainty inherent in scaling a technology marketplace * Understanding of technology-driven marketplaces * An extensive network in the Irish market segments is preferred ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT FREENOW: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.  In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?