Head of Customer Success, EMEA

Udemy

Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog. About Udemy Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms.   ABOUT THIS ROLE As a key member of Udemy's Enterprise design leadership team, you will lead product design across our Enterprise business — spanning both the Coursera and Udemy platforms. Reporting to the Head of Enterprise Design, you'll set design vision and direction for how organizations equip their people with in-demand skills, building and coaching a team of product designers along the way. This is a people-leadership role first: you'll spend most of your time growing designers, shaping team culture, and connecting design work to business outcomes. But you're also expected to be a credible practitioner — able to jump into Figma yourself, prototype with AI tools, and set a concrete design bar when a project needs it, especially for early-stage vision work. WHAT YOU'LL DO * Lead and coach a team of product designers across our Enterprise business, covering the full arc from acquisition and onboarding through admin tooling, learning programs, analytics, billing/retention, and partner-driven growth. * Build strong working relationships with cross-functional partners in product and engineering, acting as a strategic partner who helps shape roadmap and priorities — not just executes against them. * Use business context and user insight to spot opportunities for design-led innovation and connect work across multiple teams. * Coach and develop your team: create opportunities for designers to lead initiatives, give direct and honest feedback, and manage performance with clarity and care. * Shape team culture: build a collaborative, motivated team with a clear sense of purpose tied to our mission. * Plan for the team's growth: recruit, organize, and deploy talent to match business needs, and identify future leaders within the team. * Elevate craft quality by bringing in strong examples from peer teams and the industry, and by giving direct, actionable critique. * Stay hands-on where it counts: personally prototype and visualize concepts — using modern design and AI tools — especially in early vision-setting work, so the team has a concrete bar to build toward. * Translate design initiatives into quantifiable business value, and contribute to your team's success metrics. * Balance business value, quality, and effort across multiple workstreams, keeping a bias toward action while tracking key metrics. WHAT YOU'LL BRING * 8+ years of experience in product design, with 3+ years leading and managing design teams. * Experience designing enterprise or B2B products at scale — admin/back-office tooling, business dashboards, or platforms serving large organizations. * A track record of using AI tools as part of your own design and prototyping process, and of helping your team do the same. * Strong craft fundamentals: you can still open Figma and produce high-quality, detailed design work yourself when a project calls for it. * Demonstrated ability to translate ambiguous, cross-functional problems into a clear design vision and roadmap. * Experience partnering with research to build a deep understanding of enterprise customer needs. * A portfolio that shows both your own design craft and your impact as a design leader — team outcomes, business results, and org-building. ABOUT YOUR SKILLS * Leadership — You lead with humility and clarity, building an environment where designers feel supported, heard, and proud of their work, while modeling strong craft yourself when it matters. * Collaboration — You partner effectively with cross-functional peers, proactively communicating progress, trade-offs, and risk, and represent your team with integrity. * Growth Mindset — You value continuous improvement for yourself, your team, and your processes, and create space for feedback, experimentation, and celebrating progress. * Execution — You translate high-level objectives into a clear roadmap, prioritize effectively, manage complexity, and remove blockers so your team can execute with confidence. * Business Acumen — You connect design investment to business and user value, and use data to demonstrate design's impact on the metrics that matter to your team's area. LOCATION Dublin, Ireland. Udemy offers flexible work arrangements — this is a hybrid role. You'll lead designers based in Dublin and India, and collaborate closely with colleagues based in North America.   Posting Date: 17 July 2026 We anticipate the application window will be open until 31 August 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window. #LI-ST5   WHY WORK HERE? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.  OUR BENEFITS START WITH U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.  Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.   At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!    To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form. Information regarding data privacy is available within the Udemy Careers Privacy Notice.

EdgeTier

ABOUT EDGETIER At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers. We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint. This is an incredible opportunity, and we’d love for you to join us on this journey! ABOUT THE ROLE EdgeTier is looking for a Senior Software Engineer who wants to do some of the best work of their career. This is a hands-on role within our backend team with real ownership. This means you'll be expected to operate independently from the start and hold yourself to a high standard. The way we build software is evolving. AI coding agents are part of our everyday workflow, and we're looking for someone who knows how to direct, review, and get the best out of those tools — not someone who treats them as a shortcut. We care about the quality of the output, not just the speed of it. This is a small, high-trust team. In this role, you'll find more autonomy, more impact, and more accountability than you would in a larger engineering org. If that energises you, read on. WHAT YOU'LL BE DOING * Translating product requirements into detailed technical specifications and owning delivery end-to-end from design through implementation, testing, and release. * Architecting changes to EdgeTier's core product including APIs, services, and databases. * Writing high quality and well structured Python code while holding a high standard in code reviews. * Directing and critically reviewing AI coding agent output to ensure quality. * Monitoring application performance and error logs. * Mentoring junior engineers. * Contributing to architectural decisions and using your voice and ideas to shape how we build EdgeTier. HOW YOUR TIME BREAKS DOWN (ROUGHLY) * Developing new features: 30% * Reviewing pull requests: 20% * Architecting changes: 15% * Bug fixes and feature maintenance: 10% * Team communication and meetings: 10% * Testing and releasing features: 5% * Performance monitoring and error logs: 5% * Developer tooling improvements: 5% WHAT WE'RE LOOKING FOR IN YOU Technical ability matters, but so does how you work. We want someone who leaves things in better shape than they found them. Someone pragmatic enough to know when to ship and disciplined enough to know when to refactor. This role will be challenging. If that excites you, this is the role for you. WHAT YOU'LL NEED * 6+ years of professional software development experience in a product, SaaS, or similar environment * Solid Python skills * SQL experience, ideally PostgreSQL * Experience working with data at scale in large datasets or high-volume systems * True end-to-end engineering experience: local development, deployment, debugging in production, ongoing maintenance * Strong communication skills. We want you to be able to explain complex technical problems clearly to non-technical stakeholders * Proven ability to work independently and manage your own time without close supervision * Hands-on experience with AI coding tools and agents. USEFUL BUT NOT ESSENTIAL * Flask, AWS, Pytest, GitHub Actions or similar CI/CD tooling, Terraform, experience writing or customising AI agents. * Start-up or scale-up experience: comfortable with ambiguity, a fast-moving environment, and doing what needs to be done WHAT MAKES THIS ROLE WORTH IT You'll have genuine influence over how EdgeTier's engineering team develops, the chance to mentor others, and the space to do your best technical work. You won't be given a list of tasks to execute — you'll be given problems to solve, and trusted to solve them well. If you're motivated by the idea of building something excellent, and you hold yourself to a high standard, we'd like to hear from you. EDGETIER COMPANY VALUES At EdgeTier, we’re passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team. 1. Be Accountable Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team. 2. Deliver Value to Customers We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do. 3. Keep Growing We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better, we’re always pushing ourselves to embrace the challenge and get out of our comfort zone. 4. Have Craic & Be Sound We’re passionate about what we do, but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work. WHY YOU SHOULD JOIN US * Be part of an Irish company that's innovating and revolutionising the customer service industry globally! * We're humble, but have won lots of awards. #11 in Deloitte's Technology Fast 50, Sifted Europe's Fastest-Growing Startups, Wired Europe's Hottest Startups, Technology Innovation of the Year, + many more! * Everyone at EdgeTier shares in the success. We offer generous share options, and a bonus structure to round out each compensation package. * Keep Growing budget of €2,000 annually to spend on your professional growth and learning. * Work with cutting-edge technology; we provide our people with access to premium LMM/AI models to automate the busywork that gets in the way of success. * Enjoy your time outside of work with 23 days of annual leave in addition to annual company shut-down days, a fully paid sabbatical after 4 years of service, and increasing leave entitlements with continued tenure. * We invest in your health & wellbeing with health insurance, a bike-to-work scheme, and future security with a company-matched pension plan (for Ireland-based employees). * We mean business when it comes to having the craic. Join us for our legendary company get-togethers and off-sites! EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Thinking of using AI as a part of your job application? Please read our AI recruitment policy before you do. Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.

Kota

Location: Hybrid working in London or Dublin About Kota Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products—Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution—we're making benefits more accessible, valued, and global. Today, we power benefits for tens of thousands of employees at Europe's most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we've raised more than €20M from leading investors such as EQT Ventures, Eurazeo, Northzone, and Frontline, as well as founders and executives from Workday, Remote, Personio, OpenAI, and more. The Role You’ll lead the brokerage and insurance distribution function; the team responsible for advice, sales execution, RFPs, and client interactions across all insurance lines (Life, Pensions, Private MI, and Personal General Insurance). You're the person who ensures that every piece of advice we give, every quote we present, and every policy we place is in the best interest of the customer. This role exists because Kota is not a traditional broker. We distribute insurance through software and API integrations at scale. The candidate needs to understand the business model and build a function that aligns with it and enhances it. What You’ll Own * Sales oversight across all insurance lines, including Pension, Private Medical Insurance, and Risk products * Supervision of all client-facing staff arranging insurance products or placing business * Managing and supervising a team of Sales & Benefits Consultants who work across multiple product lines and customer types * Management and supervision of competitive RFP processes, from scheme design through to submission, pricing review, and winning proposals * Quality assurance of proposals, fact-finds, suitability assessments, and all regulated documentation before it reaches clients * Sales compliance frameworks: ensuring the sales process is robust, auditable, and scalable across direct and embedded distribution * Training and competency: developing programmes for the commercial team, including MCC supervision of new entrants and ongoing CPD compliance * Direct involvement in high-value or complex deals * Creating and maintaining client-facing content, guides, educational materials, and collateral that support the sales and onboarding process * Regulatory reporting alongside our Compliance team for Central Bank and FCA on product and proposition matters What You’ll Work On Immediately * Enhance the insurance distribution side of Kota, and you’ll help define how the commercial side operates * Work with the Chief Operating Officer, Chief Revenue Officer, Benefits team, and GMs to ensure the sales process is commercially efficient. * Review and strengthen the RFP and competitive proposal process to ensure regulatory robustness without killing speed * Enhance the training and competency pathway and supervisory structures for the sales teams and all client facing roles, including QFA and MCC progression for new entrants. * Enhance our repository of sales collateral, client guides, and educational content that scales across markets How You’ll Be Measured * Deal velocity, time from qualified opportunity to placed business * RFP win rate and proposal quality * Revenue contribution from brokerage-supported deals * Compliance audit outcomes, clean files, robust documentation, zero compliance findings * Training and Competency of the team What We’re Looking For * 8+ years of experience in a senior role in sales management, or head of advisory role in an insurance broker or insurance company * Proven track record in competitive RFP processes and winning proposals in PMI and group risk * Experience managing or supervising qualified sales teams and training new entrants * Experience in, or readiness to hold, a PCF-17 (Head of Retail Sales) role under the Central Bank of Ireland’s Fitness and Probity regime. * Strong understanding of the Central Bank requirements and regulations, including but not limited to the MCC 2017 framework, Fitness & Probity regime, and Consumer Protection Code and the Insurance Distribution Directive. * Relevant Qualifications - QFA (and APA in Private Medical Insurance or equivalent) qualified with full MCC compliance across Life, Pensions, PMI, and PGI. CPD must be fully compliant with no failures on record. * Excellent written and verbal communication skills — you can create content, documentation, and collateral to support and scale the function * Comfortable operating in a fast-moving, technology-driven environment, this is not a traditional broker * Ideally, experience with or curiosity about embedded insurance, API distribution, or platform models * FCA knowledge or dual-regulated experience is a strong plus Why This Role Matters Kota is scaling distribution through software. The volume of regulated activity is growing fast, and it can’t flow through one person. This role gives us a dedicated, senior, qualified leader who owns the brokerage side of the house — someone who can move as fast as the commercial team while maintaining the standard the regulator expects.