Implementation Specialist, GTM Accelerate

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM:  Stripe Accelerate is a division of Professional Services (ProServ) that helps users realize the full value of their Stripe investment. Accelerate focuses on well-defined use cases. Accelerate streamlines the implementation of these solutions, guiding users through their journey with precision and efficiency. Our team uses deep product knowledge, standardized processes, and automation to deliver outcomes. We nurture a diverse talent pool, providing high-potential professionals with unparalleled growth opportunities and preparing them for successful careers at Stripe. WHAT YOU’LL DO The SDC GTM Accelerate team is looking to hire a manager to help build our inaugural SDC team in Dublin. In this role, you’ll lead a team of Implementation Specialists dedicated to providing technical guidance throughout the user’s implementation journey with Stripe. Your team will address technical queries, troubleshoot issues, and collaborate closely with frontline developers and technical leaders to ensure a simple, effective experience. You will actively engage with and develop your team, setting clear goals and using metrics to improve performance. Your strong operations mindset and quick thinking will be vital in ensuring that projects are delivered successfully and that users deploy high-quality integrations to realize strategic value from Stripe. Responsibilities  * Hire, lead and develop a team of Implementation Specialists to provide technical guidance during user implementations * Oversee project delivery of the book of business assigned to your team through: monitoring of project health, quality, and SLA compliance * Effectively manage team capacity through: project assignments, resource allocation and forward capacity planning (including PTO planning) * Coordinate escalations across Product, Sales, Engineering, and Professional Services teams * Manage the onboarding process for new Implementation Specialists, including system access, and training  * Identify opportunities to improve processes and adopt new practices that enhance service delivery * Collaborate with cross-functional teams like sales and product to deliver high-impact initiatives  * Advocate for exceptional customer service and build strong relationships with users. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5+ years of building and leading high performing professional services and/or customer success/support teams in a high growth technology environment * 10+ years of customer facing experience in an infrastructure, platform, or SaaS business * Ability to convey complex business and technical concepts to both technical and non-technical audiences, along with quickly grasping technical concepts to support escalations * Experience working cross-functionally with global teams to deliver high-impact initiatives * Operational mindset with experience in launching new processes and delivering services * Analytical skills to investigate, prioritize, and identify the root cause of issues * Comfort operating in a highly ambiguous and fast-paced environment * Excellent written and verbal communication skills

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. ABOUT THE TEAM Stripe is investing in building out its Global Professional Services team to actively engage all customers from Fortune 100s to startups to help accelerate their adoption of Stripe capabilities. The team is responsible for ensuring that our customers deploy quickly with high quality integrations. It then partners closely with front line developers and technical leaders to ensure our customers continue to derive strategic value from Stripe and grow with us as our respective product portfolio expands. In addition, as we master the craft of deployment services, help build the asset and strategy that will enable us to scale through our partner ecosystem.  The Stripe Accelerate is a 3-month offering that unlocks access to a team of Stripe experts to help the user through every step of the implementation. This is included as part of Stripe solution, at no extra cost to our users. Accelerate Onboarding Managers provide prescriptive guidance and planning for the user’s onboarding journey. Onboarding Specialists provide product workshops, best practices, regular check-ins, and technical Q&A. This offering is targeted at Startup and SMB users.  A few key features of Accelerate include: * Specialized experts: Accelerate experts provide experience helping customers integrate Stripe technology in thousands of projects. * Project management consists of a kick off call, regular check-ins, email Q&A to help unblock your team.  * Product workshops and training for fraud and dashboard WHAT YOU’LL DO The Onboarding Specialist is responsible for providing technical guidance to users during their onboarding journey with Stripe. They proactively address technical queries, troubleshoot issues, and provide solutions to ensure a seamless onboarding process. They work closely with users to understand their needs, offer guidance on best practices, and anticipate and address any potential technical challenges. The Onboarding Specialist collaborates with cross-functional teams, escalates issues as needed, and maintains accurate records of user interactions. Their goal is to provide exceptional customer service and ensure that users have a positive and successful onboarding experience with Stripe.  RESPONSIBILITIES * Proactively providing technical guidance and support to users during their onboarding journey with Stripe. * Deliver pre-built technical workshops and kick off calls to users.    * Provide light touch project management for ongoing Stripe implementations and timely escalate any delays with planned go-live dates. * Troubleshooting technical issues and providing timely solutions to ensure a smooth onboarding process. * Collaborating with cross-functional teams to address user queries and concerns. * Maintaining accurate records of user interactions, issues, and resolutions. * Anticipating and addressing potential technical challenges during the onboarding process. Proactively propose improvements. * Offering guidance on best practices, product features, and account setup to ensure user success. * Continuously updating knowledge of Stripe's products, features, and updates. * Escalating complex technical issues to appropriate teams for resolution. * Providing exceptional customer service to ensure a positive onboarding experience for users. * Contributing to the improvement of onboarding processes and documentation. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Advanced English proficiency- fluent in written and spoken.  * 2+ years of implementation consulting in API technologies or other complex technical environments.  * Excellent problem-solving and troubleshooting skills.  * Strong technical understanding of APIs and experience with SaaS solutions.  * Comfortable talking about technical concepts, and explaining how Stripe works, both from a product features and API architecture perspective. * Strong communication and interpersonal skills, with an ability to effectively engage and influence various stakeholders.  PREFERRED QUALIFICATIONS * Experience working with financial systems, online payments, or e-commerce platforms. * Experience collaborating with cross-functional teams in a fast-paced environment. * Experience delivering live technical training to users.   * Comfortable with various code-level debugging & writing of code.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Professional Services team exists to drive the adoption of Stripe's capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly, integrate with high quality, and derive strategic value from Stripe immediately. Accelerate is Stripe's dedicated onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration, fraud prevention setup, and financial reporting. Whether through our foundational (free) tier or our premium high-touch service, the goal is identical—eliminate friction, reduce implementation risk, and accelerate time-to-revenue. WHAT YOU'LL DO Stripe is launching Stripe Delivery Centers—a brand new global team to design, implement, and grow Stripe's operations for the next decade. We're looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you. As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You'll proactively unblock deployments and ensure users are operationally ready to scale. You'll manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management. You'll deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure. Working hours—In order to align with the working hours of the Asia-Pacific Accelerate On Demand's user base, the working hours for this role will be 7 AM to 4 PM IST. RESPONSIBILITIES * Drive time-to-value: Manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates.  * Deliver technical workshops: Lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, Fraud and Radar configuration, and financial reporting. * Proactive unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration. * Operational readiness: Go beyond code—help users set up their teams for success by advising on dispute management workflows and reconciliation processes. * User experience: Provide exceptional customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process. * Continuous learning: Continuously update your knowledge of Stripe's products, features, and updates to ensure you provide the most current and strategic advice to your users. * Process improvement: Contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Advanced English proficiency (fluent written and spoken). You explain complex API architecture to non-technical stakeholders and discuss business value with developers. * 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments * Technical aptitude: Strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments * Problem solving: You don't just find the answer. You find the best solution for the user's specific business model. PREFERRED QUALIFICATIONS * Experience in providing technical support or customer implementations * Experience working with financial systems, online payments, or e-commerce platforms * Experience collaborating with cross-functional teams in a fast-paced environment * Experience delivering live technical training to users * Comfortable with debugging API responses and writing API calls