Technical Support Engineer 2, Premier - EMEA

Datadog

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: * Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations * Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports * Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure * Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: * Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers * Self-motivated, detail-attentive, and have a desire for continuous learning  * A critical thinker who defaults to a client-centric approach and uses data to make informed decisions * A tinkerer with some programming experience and a basic knowledge of Linux * Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.   Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Datadog

THE TEAM As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. ROLE SUMMARY As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.  WHAT YOU’LL DO: *       Develop deep technical expertise and continuously learn as the product evolves. *       Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision. *       Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge. *       Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers in shaping the evolution of our platform. *       Become the go-to expert on Agent at Datadog, mastering both the technical landscape and the customer experience. *       Triage, investigate, and resolve complex Agent-related escalations spanning over Agent deployment, configurations, Agent performance, OOB and custom integrations, and telemetry/logs collection. WHO YOU ARE: *       A self-driven problem solver with an obsession for excellence and continuous learning. You thrive in ambiguity, take initiative, and push beyond expectations. *       A strategic thinker who defaults to a client-centric approach, proactively identifying opportunities to enhance customer experience while balancing technical feasibility. *       An independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions to complex technical issues. *       A collaborator and mentor, who enjoys sharing knowledge, raising the technical bar for the team, and contributing to a culture of excellence. *       An expert working across Linux, Windows, and MacOS, with strong system-level troubleshooting skills (processes, services, networking, file systems). *       Hands-on with CLIs, APIs, and config files (YAML/JSON), and can confidently guide others toward best practices. *       Comfortable navigating containerized environments like Docker and Kubernetes. *       Confident with scripting and automation (Python, Go, or Bash) to improve troubleshooting workflows. BONUS POINTS *       Computer Science or Engineering majors *       Experienced in using Zendesk, Jira, Confluence, or similar softwares. *       Familiarity with Datadog, integrations ecosystem, or similar observability platforms is a strong plus. Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. BENEFITS AND GROWTH: *       Generous and competitive benefits *       New hire stock equity (RSUs) and employee stock purchase plan *       Continuous career development and pathing opportunities *       Product training to develop an in-depth understanding of our product and space *       Best in breed onboarding *       Internal mentor and buddy program cross-departmentally *       Friendly and inclusive workplace culture Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

LearnUpon

Work Mode: Flex 1+ days per week in our Dublin office Department: Engineering   ABOUT THE COMPANY  LearnUpon partners with over 1,600 organisations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results. Read more about life at LearnUpon here.    ABOUT THE TEAM Our Engineering organization is dedicated to building robust, scalable infrastructure that handles world-scale platform demands. As part of the Site Reliability Engineering (SRE) team, we focus on system architecture, absolute performance, and technical innovation. Operating with high ownership and technical expertise, we are responsible for the scale-out of the LearnUpon infrastructure, championing internal self-service tooling, and embedding a culture of observability and shared operational responsibility across all engineering squads.   ABOUT THE OPPORTUNITY As a Staff Site Reliability Engineer, you will be a principal technical leader and a key catalyst for our infrastructure's evolution. In this role, you will take ownership of our core platform resilience, driving the strategy to build out an advanced, cost-effective observability function spanning metrics, logs, and transaction tracking. This opportunity requires a strategic thinker who can design cross-team SLO/SLI frameworks, navigate complex distributed system requirements, and mentor talent to ensure LearnUpon scales efficiently to support our ambitious global goals. In addition, you’ll be responsible for: * Infrastructure Optimization: Identify opportunities to improve and scale our infrastructure for performance, observability, maintainability, and cost, by creating innovative solutions. * Observability Function Strategy: Lead our efforts to build an observability function that incorporates application metrics, application transaction tracking, and event log management. * Resilience & Scaling: Drive the processes to maintain resilient, scalable, and cost-effective infrastructure while working with other Engineering teams to provide solutions that meet their ongoing requirements. * Tooling & Self-Service: Build tools focused on measuring, monitoring, and alerting, with an eye towards self-service in order to promote Engineers’ ownership of observability. * Operational Agility & Support: React quickly to changing customer and business needs and actively participate in the team's on-call rota.  Team Up-Leveling: Mentor junior talent and effectively communicate complex technical ideas to both technical and non-technical peers.   SKILLS & EXPERIENCE  Must-Haves                                                                          * 7+ years of experience in a software or Ops role. * 5+ years of cloud engineering experience, with at least 2 years of experience with AWS. * Experience deploying Microservice environments using containerisation technologies such as Kubernetes and Docker. * Experience designing and implementing Observability tech stacks, championing its benefits to Engineering teams, and managing the associated cost analysis of metrics gathering, effort, and tooling. * Ability to architect the design of SLO/SLI implementations that balance the needs of different teams. * Experience building and supporting large-scale distributed systems that back a consumer app or website with associated requirements of performance, security, and disaster recovery. * Experience with implementing IaC (e.g., CloudFormation, Terraform, etc.), automation tooling (e.g., Puppet, Ansible etc.), and CI/CD (e.g., Jenkins, Travis CI, GitLab, etc.). * Experience using AI tools to streamline tasks and improve efficiencies.   Nice-to-Haves * Experience with database scaling would be a strong plus. * Certification in AWS, any PaaS, and/or related technologies. *If you don’t tick every box but believe this role is a mutually good fit, please don’t hesitate to apply. We’d love to hear from you.   WHY CHOOSE LEARNUPON? From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career. Learn more here.    HIRING PROCESS * Qualified applicants may be invited to an initial screening call with a member of our TA Team. * Successful candidates will be invited to a series of practical interviews. * Finally, candidates will have an interview with our CTO. * Successful candidates will be contacted with an offer to join our team.   Note: At LearnUpon, we utilise AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.    LearnUpon is an Equal Opportunities Employer.  We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.   Check out our Careers site and Instagram to learn more about working at LearnUpon.   By submitting your application, you agree to LearnUpon's Privacy Policy.