Assistant club manager

Soho House

The Role… As Assistant Restaurant Manager, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food offerings. Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a ‘can do’ attitude in alignment with The Soho House Paris Values.   Main Duties and Responsibilities * Work hand in hand with Restaurant Manager ("Club Manager") * Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction * Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team * Ensuring that members and guests have a great experience and resolving any issues before they depart * Provide support directly to the team on the floor including (but not limited to): * Leading by example with a hands-on approach, setting an energetic pace and standards * Daily assignments of responsibilities to all the team * Organization and control of mise en place * Daily staff briefings including comprehensive information on members and guests and any other relevant information * Showing leadership thorough thoughtful decision making * Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately * Taking immediate corrective action when any incidents occur * Ordering and purchasing of products for the Club * Manage and operate the POS system and ensure all items are updated as necessary * Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving * To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards * Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s and Club Manager deadlines for menu printing * Coordinate tasks and work with other departments to ensure that the department runs efficiently * Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees * Ensure employee compliance with company standards and policies and external regulations * Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job * Assign and ensure work tasks are completed on time and that they meet appropriate quality standards * Maintain the highest level of appearance at all times   P&D Responsibilities * Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently * Manage the Annual leave responsibly ensuring that employees take their entitlement within the year * Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for * Identify recruitment needs in line with company and statutory requirements and in partnership with P&D, recruit a team that meet and exceed customer service standards * Communicate via regular team meetings, one to one job chats and training sessions * Carry out regular performance reviews, provide feedback and coaching to direct reports as per the P&D guidelines - adhering to deadlines * Deal with poor performance through job chats and where necessary, facilitate disciplinary processes according to Soho House procedures * Participate and lead internal trainings and attend external trainings where necessary * Train and develop the team to deliver to Soho standards and exceed customer’s expectations * Produce an in-depth training plan for your department to drive sales and profits; liaising with P&D Manager to ensure all training goals and objectives are being met   Finance and Economy * Report cash takings accurately on a daily basis ensuring adherence to company policies * Maintain costs and wage margins within budget * Inspire, lead and motivate the team to produce drinks to specification to control/achieve profitability * Be proactive in the opportunity of improving profitability within the department at all levels (i.e. through controlling wastage, being responsible for the economy of all utilities and resources)   Health & Safety * Adhere to food safety and handling policies and procedures such as First In-First Out (FIFO) and Cold Chain compliance, across all food related departments or areas * Ensure daily fridge temperature records and food labelling are maintained and up to date at all times * Maintain the highest level of health and hygiene standards and respect HACCP * Ensure personal hygiene requirements are adhered to * Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures and that all the team are aware of their Health and Safety responsibilities * Ensure that any accidents of colleagues, Members, Guests and Visitors are reported immediately to the appropriate people * Ensure the team wears appropriate protective clothing when necessary   Profil : * Avoir déjà travaillé en tant qu’Assistant(e) Responsable de la Restauration ou rôle similaire au sein d’un hôtel ou d'un restaurant réalisant du volume * Avoir de l’aisance avec les logiciels de management tels que : OpenTable, Micros * Avoir de l’aisance avec les chiffres * Être un bon communiquant et avoir de l’aisance relationnelle * Faire preuve de leadership auprès des équipes, les fédérer * Avoir la capacité de travailler durant les horaires d’ouvertures (soirs, weekends, vacances scolaires) * Un diplôme en hôtellerie et restauration est un plus * Maitrise du français et de l'anglais professionnel obligatoire   Avantages : * Journée en continu (sans coupure) * Poste Cadre forfait 218 jours * Service de taxi Bolt à partir de minuit et demi (cagnotte mensuelle de 240€ à 320€) * Cafétéria en interne avec repas à disposition * Membership EveryHouses (nuit à prix préférentiel, 50% de réduction sur l’addition…) * Prime d'ancienneté * Uniforme fourni * Remboursement du titre de transport (50%) * Mutuelle d'entreprise avec options disponibles * Cours de sport et de bien-être collectifs (running, yoga, boxe, HIT...) * Projection de film mensuelle au Cabaret et diverses activités sociales (tournois de pingpong, afterwork…) * Programme de formations et opportunités de développement de carrière * Tarifs préférentiels sur les produits Cowshed et Soho Home * Avantages de la House

Soho House

KEY RESPONSIBILITIES – ASSISTANT WAITER As an Assistant Waiter, you play an important role in creating memorable dining experiences for our members and guests. Working alongside the service team, you'll ensure every interaction reflects Soho House's commitment to genuine hospitality, attention to detail and exceptional service. GUEST EXPERIENCE * Deliver warm, engaging and personalised service, ensuring every member and guest feels welcomed and valued. * Support the team in achieving guest satisfaction and departmental service goals while contributing to food and beverage revenue targets. * Follow Soho House service standards and sequence of service across breakfast, lunch, dinner, private events and special occasions. * Engage with guests throughout their dining experience, anticipating their needs and responding promptly to feedback or requests. * Resolve minor service concerns confidently and escalate any operational issues to the Club Manager or Supervisor where appropriate. SERVICE OPERATIONS * Assist in preparing, setting and maintaining restaurant sections to the highest standards before, during and after service. * Escort members and guests, reset tables efficiently and provide seamless support to ensure smooth restaurant operations. * Complete daily opening, closing and side duties as allocated by the Head of Department or Supervisor. * Communicate special requests, guest preferences and operational updates promptly to the management team. * Maintain exceptional knowledge of menus, daily specials and service procedures. STANDARDS & COMPLIANCE * Consistently uphold Soho House brand standards, ensuring attention to detail in every aspect of service. * Maintain impeccable personal grooming and professional appearance in line with company guidelines. * Follow all food safety, hygiene, health and safety policies and operational procedures. * Attend all scheduled training sessions and actively participate in learning and development opportunities. * Comply with all company policies, procedures and code of conduct while promoting a positive and collaborative team culture.

Soho House

The Role…  At Soho House, the Assistant Housekeeping Manager supports the delivery of an exceptional member and guest experience by maintaining the highest standards of cleanliness, organisation, and presentation across all areas of the Club. Working closely with the Housekeeping Manager, you will oversee the day-to-day operations of the housekeeping team, ensuring every space reflects the luxury and attention to detail expected at the Club.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Support the Housekeeping Manager in overseeing daily housekeeping operations across all areas, including public spaces, member lounges, changing rooms, spa areas, and back-of-house.  * Supervise and coordinate housekeeping staff schedules to always ensure appropriate coverage.  * Conduct regular inspections to ensure cleanliness, presentation, and maintenance standards are consistently met.  * Respond promptly to guest/member requests, resolving any housekeeping concerns efficiently and courteously.  * Assist with inventory management of cleaning supplies, linen, guest amenities, and equipment, ensuring cost control and minimal waste.  * Support recruitment, onboarding, and training of housekeeping staff.  * Ensure team is fully briefed on daily priorities, special requests, and Club standards.  * Communicate effectively with other departments (Front Office, Events, Maintenance) to coordinate service delivery.  * Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence. * Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously