DC Team Leader - Automation

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * Atlanta, US * Austin, US * Denver, US * Seattle, US * Washington DC, US ABOUT THE ROLE Atlanta (US), Austin (US), Denver (US), Seattle (US), Toronto (Canada) We are seeking a DCIM Program Leader to build, scale, and own our Data Center Infrastructure Management program.  This leadership role is part of the Infrastructure Operations organization, which is responsible for building, scaling, and running one of the world's largest and most important cloud networks. Cloudflare’s global network spans more than 330 cities, and is a key strategic asset that supports all of our customers and products. As a leader on this team, you will play a crucial role in ensuring the performance, availability, and security of our infrastructure. The DCIM Program Leader role is the single point of ownership for the Nlyte platform across Cloudflare's global network of 330+ cities. You will architect our Workflow and Change Management policy, own the strategic vision, and help drive the deep integration necessary to establish Nlyte as the mandatory Single Source of Truth (SSOT), enabling the disciplined, high-velocity scale of our edge and core network. We operate in a fast-paced environment where you will be expected to drive both project delivery and operational excellence through continuous improvement, standardization, and optimization. This isn't just about day to day operations; it's about building a scalable, performant, secure, and resilient infrastructure that plays a critical role in us building a better Internet. RESPONSIBILITIES * Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand. * Collaborate strategically with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives. * Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs). * Drive a culture of continuous improvement by championing standardization, optimization, and automation. * Own incident response, root cause analysis (RCA), and executive-level communication during critical events. * Foster a best-in-class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement. * Change Policy Architect: Design and enforce the global DCIM Workflow and Change Management policies (MAC process), ensuring strict ITIL/ITSM compliance across IT, Facilities, and Deployment teams worldwide. * Technical Integration Leader: Support the complex, bi-directional API/database integration between Nlyte and core enterprise systems (ERP, CMDB, etc) to automate asset management and trigger workflow requests. * Capacity Strategy: Partner with the DCIM Analyst and our Capacity Planning team to develop forward-looking capacity models, ensuring resource availability and optimization for new services like Workers AI and R2. * Governance & Leadership: Establish and track key operational metrics (e.g., Workflow Compliance KPIs, Data Accuracy Rate), providing executive reporting on infrastructure risk. * Lead and mentor the DCI Administrator and Analyst and members across the Infrastructure Engineering organization. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * You are an experienced engineering leader and DCIM expert, with a passion for building high-performing teams and a track record of driving operational excellence. You will set strategy, establish priorities, and mentor a group of top technical talent. This role is for a hands-on leader who can rapidly learn, adapt, and apply learnings to enable fast and sustainable growth. You thrive in a hyper-growth environment and have an outstanding ability to get things done under pressure while leading with optimism and grit. * You have a proven track record of scaling teams, driving change, and being a well-respected technical leader and people manager. You are not just a manager, but a mentor who can grow and empower your team to ensure an energized, motivating, and inclusive work environment. * You are Principled; you are the guardian of data integrity, refusing to allow undocumented changes. You are Curious; you seek novel ways to automate workflow integration with proprietary Cloudflare systems to achieve zero-touch provisioning. * Education: * Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience. * Experience: * 7+ years in Infrastructure/Data Center Operations, including inventory control and asset lifecycle. * 4+ years managing a major DCIM platform (Nlyte preferred). * Proven ability to lead complex, cross-functional programs and manage vendor relationships in a high-velocity environment. * Experience with leading change management in ERP and asset management transformation efforts. * Technical Skills: * Expert with ERP asset management and maintenance management functionalities. * Expert-level knowledge of ITIL v4, particularly Change and Configuration Management, with demonstrable experience enforcing standards at a global scale. * Strong understanding of Data Center infrastructure, including data center hardware (servers, storage, networking equipment) and their configurations. * Ability to analyze complex data and generate detailed reports. * Soft Skills: * Exceptional attention to detail and strong organizational skills. * Excellent problem-solving and root cause analysis capabilities. * Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and present recommendations to various stakeholders. * Customer service-oriented with a proactive and collaborative team approach. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

WORKPLACE EXPERIENCE SUPERVISOR 📍 NW Washington, DC 20005  On site ---------------------------------------------------------------------------------------------------------------------------------- The Workplace Experience Supervisor is the visible leader of the front‐of‐house experience, setting the tone for how clients, guests, and employees feel the moment they arrive, and ensuring consistency in every interaction thereafter. This role simultaneously delivers exceptional service and high levels of hospitality. They are detail-oriented, organized, maintain a professional image, lead by example, and are keenly aware of the needs of the clients and the team. By observing company culture, and how the environment operates, the Workplace Experience Supervisor will drive and enhance the visitor and in-office experience. The Workplace Experience Supervisor will collaborate with stakeholders across different departments and vendors to deliver an exceptional, curated experience for clients, colleagues, and guests. The Workplace Experience Supervisor will work closely with account leadership to ensure flawless execution of services and timeliness of daily deliverables. ---------------------------------------------------------------------------------------------------------------------------------- KEY RESPONSIBILITIES •  Provide oversight and leadership of the Reception and Workplace Experience Ambassador teams •  Create personalized and memorable experiences for our client and their visitors •  Foster a culture of hospitality •  Provide coaching and feedback to drive continuous team improvement •  Coordinate staff schedules to ensure appropriate staff levels are maintained and proper coverage is provided for PTO, sickness, and emergencies •  Ensure all requests are properly tracked and recorded in our ticketing system •  Maintain and report metrics for a variety of reporting systems •  Perform daily walkthroughs to observe team performance firsthand •  Proactively identify opportunities to improve team performance, processes, and the visitor and workplace experiences •  Ensure accuracy of team timekeeping records •  Participate in regular client business review meetings •  Lead daily team meetings •  Conduct and deliver annual employee performance evaluations •  Ensure strict adherence to all SPS policies and procedures •  Assist with the development of training materials, execution of formal training sessions, and cross-training of team members •  Meet all client and SPS deadlines •  Set and communicate to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations •  Develop, appraise, and counsel staff to reduce turnover, improve employee satisfaction, and support the career development of team members •  Ensure confidentiality of client and visitor information •  Maintain a polished and professional demeanor and appearance •  Lead by example to set the standard for the team ---------------------------------------------------------------------------------------------------------------------------------- REQUIREMENTS •  Associate or bachelor’s degree, or equivalent experience, is required •  2+ years of experience in a high-end hospitality environment (like luxury hotels or fine dining restaurants) is required •  Prior supervisory or managerial experience is strongly preferred •  Prior experience in a client-facing role in a similar industry (like legal or financial industries) is preferred •  Strong communication, interpersonal, and problem-solving skills •  Professional appearance and demeanor •  Strong computer proficiency skills ---------------------------------------------------------------------------------------------------------------------------------- PHYSICAL DEMANDS •  Ability to walk, bend, kneel, stand, and/or sit for an extended period •  Ability to lift or move 40 lbs. or greater frequently •  Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. ---------------------------------------------------------------------------------------------------------------------------------- TRAVEL:  •  None or negligible ---------------------------------------------------------------------------------------------------------------------------------- OTHER DUTIES: •  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $33—$36 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.