Head of Digital Services

ICOMERA AB

At Icomera, we build technology that keeps people connected while they’re on the move. Every day, our solutions deliver fast, reliable internet and digital services on trains, trams, buses, and coaches - supporting millions of passengers across the world. This is a high-impact leadership role where you will take ownership of the continued development of Icomera’s managed services. You will define the service strategy, operating model, and roadmap, and lead the transition towards a more structured, platform-based and automated service setup. The role involves close collaboration with product, engineering, and commercial functions, with responsibility for aligning services across a global organization. At Icomera, managed services cover the end-to-end delivery and continuous improvement of our connectivity and digital services, including service design, operations, and customer-facing performance. Job type: Full-time Workplace conditions: Hybrid Location: Gothenburg, Sweden About the Role You will lead and develop Icomera’s managed services in an international and technically complex environment. The role includes end-to-end responsibility for how services are structured, developed, and governed. A key part of the role is to lead the transformation from a more operational and ticket-driven setup to a scalable, platform-oriented and automation-supported service model. You will define service offerings, SLAs, delivery models, and ways of working while aligning services with product direction and business needs. You will work closely with stakeholders across product, engineering, sales, and finance in a global organization. Key Responsibilities Develop and evolve managed services, operating models, and governance Drive service transformation, automation, and operational improvements Own and develop ITSM processes and ServiceNow-related workflows Lead and support team leads across service domains Ensure SLA adherence and service quality globally Coordinate suppliers, partners, and key stakeholders Support customer-facing activities and continuous service improvements Requirements You bring extensive experience from service management or managed services in technical environments, together with a strong track record of driving change and transformation. You are comfortable working across multiple functions and stakeholders and know how to create structure, alignment, and scalable ways of working in evolving organizations. You also have experience leading managers and developing teams, while balancing strategic direction with a pragmatic and hands-on approach. It is important that you have experience from environments where services are closely connected to software, platforms, or digital products. More specifically, you have: 10+ years of experience in service management, IT operations, or managed services Experience leading change and transformation initiatives in technical environments Strong understanding of ITSM frameworks and service delivery practices Experience working with ServiceNow or similar platforms Experience working across product, engineering, and business functions Strong communication and stakeholder management skills Meritorious experience Automation, AIOps, or AI-related service development International and distributed organizations Multi-vendor or partner-based environments Connectivity, SaaS, telecom, or related industries Who You Are You are a structured and pragmatic leader who enjoys driving change in evolving environments. You combine strategic thinking with a hands-on approach and are comfortable collaborating across teams, functions, and stakeholders in an international setting. You create trust through clear communication, collaboration, and the ability to move initiatives forward. Our Offer Health is important – we offer a comprehensive health promotion package to our employees Flexible work arrangements – work from home for up to two days a week Electrical bike lease agreement via net salary deduction ITP Pension and collective bargaining agreement A social work environment – board game nights, after works, seasonal parties, and more. Practical Details We will review applications on an ongoing basis. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment. We conduct reference checks and background checks as a standard procedure for all final candidates across all recruitment processes. Icomera is an employer with a collective agreement with TechSverige. If you have questions for our local union representatives, you may contact them at unionen@icomera.com or saco@icomera.com. About Icomera Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew consists of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy. Icomera’s vision for green mobility within the public transport industry complements the wider mission of our parent company, Equans. As a global leader in multi-technical services, Equans delivers solutions that support energy, industrial, and digital transitions across transport, infrastructure, and cities. Visit www.icomera.com for further information.

SAAB AKTIEBOLAG

Want to influence the bigger picture? At Saab, you can realise amazing innovations that keep people and societies safe. Together, we can truly make an impact - and your part matters. Your role The mission for Service Area Platform is to enable business value by providing stable, efficient, secure, and future-proof platforms and services. As the Head of Governance & Digital Capabilities you report to 'Head of Digital Workflow platforms'. Digital Workflow Capabilities largest platform is ServiceNow and includes workflows implemented on the platform (ex ServiceHub, CSM, GRC). The role involves managing daily activities, managing the team, and supporting operational and development tasks to ensure the service runs smoothly and meets its goals. You will be responsible for the day-to-day activities throughout the service lifecycle and manage the team dedicated to the service. You will assist in managing development and operations activities in collaboration with the manager of the service, serve as the daily operational lead. Ensure that all technical changes are communicated and managed both within and outside the team. In summary, you are an important part of the daily operations, future development, and a valuable member of the team managing the service. Your main responsibilities/tasks will be: People Management: Be the personal manager for employees within your service unit Lead and mentor talented employees and teams, fostering a culture of collaboration, growth mindset, continuous improvement, and technical mastery Resource capacity- and development planning Service Lifecycle Management: Manage the day to day activity of services within your domain Drive development activities within the service, such as evaluating and streamlining support procedures, optimizing and automating delivery processes including documentation of knowledge articles Strategic Planning and Budgeting: Together with the Service Owner/Head of Digital Workflow Platforms you will: Develop and maintain the service roadmap and service maintenance plan Cost tracking and forecasting Implement IT strategies and initiatives within the service Performance Monitoring and communication: Monitor KPIs, SLAs, and uptime metrics Follow incident, problem, and change management processes for the subservice Ensure that all technical changes are communicated and managed both within and outside the team Your profile You are a positive and engaging individual who enjoys working in a dynamic and evolving environment. With a strong interest in leadership and people management, you are motivated by developing others and fostering collaboration. You possess a solid understanding of business and financial management, supported by a bachelor's or master's degree in engineering, computer science, or a related field-or equivalent experience in a similar role. You keep pace with relevant technologies and industry trends, demonstrating a strong commitment to continuous learning and professional growth. Your proven track record in leading teams is complemented by excellent communication, networking, and stakeholder management skills. Fluent in both Swedish and English, you navigate diverse professional settings with ease. In addition, you have experience with ITSM frameworks such as ITIL, service management tools like ServiceNow, and Agile ways of working. Experience with cloud platforms is considered a valuable asset. Benefits of the Role: Supportive Environment and Collaboration: In this role, you will have the opportunity to work closely with other managers within the management team, fostering a collaborative environment. This support network can help you navigate challenges and achieve your goals more effectively. Continuous Development: The role emphasizes continuous learning and professional development. You will have the chance to stay updated with the latest technologies and trends, ensuring that you grow both personally and professionally. Positive Work Culture: You will be part of a team with great colleagues, which contributes to a positive and engaging work environment. This position requires that you pass a security vetting based on the current regulations around security protection. For positions requiring security clearance additional obligations on citizenship may apply. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,100 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here

Sandvik Aktiebolag

Do you thrive at the intersection of business strategy and technology transformation? Here, you shape how enterprise architecture drives real business outcomes—creating clarity, direction, and long-term value across a complex, global organization. Why Sandvik? At business area Machining, you work at the heart of a transformation agenda where enterprise architecture becomes a true business enabler. Influence enterprise‑wide technology direction across multiple divisions Lead a strategic agenda that connects business outcomes to technology change Operate at senior level with strong exposure to executive decision forums About the job In this role, you define, govern, and continuously evolve enterprise architecture across all divisions in the Business Area. You ensure the enterprise IT portfolio—applications, platforms, data, integration, and enabling technologies—is coherent, strategically aligned, and fit to support business strategy and digital transformation. You also own and drive the Technology Change Agenda (TCA) at Business Area level, ensuring clear traceability from strategy to outcomes, architectural decisions, and realized benefits. The role is at Business Area level with enterprise‑wide accountability in a matrix organization. Job responsibilities Define and maintain the enterprise architecture vision, principles, and target states aligned with business and group strategies Govern the enterprise IT portfolio to ensure long‑term architectural integrity and fact‑based decision‑making Own, evolve, and operationalize the Technology Change Agenda as a central mechanism for prioritizing and sequencing technology change Lead the build-up of enterprise architecture as a strategic, enterprise wide capability Ensure alignment between divisional roadmaps and enterprise architectural direction while balancing autonomy and consistency Act as a trusted advisor to senior leaders and represent enterprise architecture in boards and governance forums Location and flexibility This role is preferably based in Stockholm (World Trade Center), Sandviken, or Düsseldorf. International travel is required. Your profile You bring extensive experience in enterprise architecture, IT strategy, or large‑scale technology transformation, and thrive in complex, federated environments. With a strategic mindset, you turn long‑term direction into short‑term action and lead organizations through meaningful change. Your background includes: Broad expertise across applications, platforms, data, integration, and security Experience leading enterprise‑level or cross‑divisional transformation initiatives Proven experience in Digital transformations working in matrix or federated organizations Exposure to executive or board-level forums A relevant university degree or equivalent experience You’re a confident, credible leader who acts with an enterprise‑first perspective. By communicating complex topics in clear, business-oriented language, you build trust, challenge the status quo when needed, and create alignment across diverse stakeholders. Collaboration comes naturally, and you lead with integrity while developing people and sustainable capabilities for the future. Our culture At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further. Contact information For further information about this position, please contact Anna-Karin Larsson, hiring manager, anna-karin.larsson@sandvik.com. We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter. Union contacts – Sweden Thomas Lilja, Unionen, +46 (0)70 261 04 82 Tord Engström, Akademikerföreningen, +46 (0)76 106 62 87 Peter Olsson-Andrée, Ledarna, +46 (0)70 222 48 55 Recruitment Specialist: Anton Karlsson How to apply Send your application no later than August 9, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0092899. At Sandvik, we value work-life balance and due to summer vacation, it may take a little bit longer until we reply in this process - The interviews are planned to take place in mid-August. We aim for an open and fair recruitment process and use different tools to ensure an objective assessment. Later in the process, you may be invited to complete a personality and logic test. To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.sweden@sandvik.com. Business area Machining is a global leading manufacturer of tools and tooling systems for advanced industrial metal cutting, as well as metal powder. In 2025, sales were approximately SEK 44 billion with about 18,700 employees.