Senior Software Engineer - AI Platform & Frameworks

Growe

GROWE WELCOMES THOSE WHO ARE EXCITED TO: * Design, build, and maintain backend services using .NET (C#); * Develop and evolve microservices in a production environment; * Support existing functionality and ensure backward compatibility of releases; * Participate in task analysis, decomposition, and effort estimation; * Deliver completed tasks for testing and collaborate with QA during test phases; * Build integrations using asynchronous communication and event-driven patterns; * Work with AI integrations; * Identify performance bottlenecks and contribute to system design improvements; * Contribute to service observability (logs, metrics, traces, dashboards, monitoring); * Manage deployment configurations and manifests in Kubernetes environments; * Work in a GitOps setup and participate in deployment and operational ownership; * Collaborate with DevOps teams on infrastructure-related changes (including Terraform workflows); * Participate in on-call rotation and handle production incidents; * Identify technical debt and propose improvements; * Perform high-quality code reviews focusing on maintainability, performance, and consistency. WE NEED YOUR PROFESSIONAL EXPERIENCE: * 5+ years of commercial backend development experience with C# / .NET, .NET Core / ASP.NET Core; * 1+ year of experience with Java; * Solid understanding of microservices architecture and distributed systems; * Experience with asynchronous communication and event-driven architectures; * Experience with message brokers (Kafka or similar); * Strong experience with relational databases, especially PostgreSQL, including query optimization, indexing, performance tuning, and data modelling; * Experience writing Unit and Integration tests; * Good understanding of software design principles (SOLID, separation of concerns, testability); * Understanding of observability and monitoring in production systems; * Experience troubleshooting performance and memory issues; * Experience with AWS, Kubernetes, and Terraform will be a plus; * Experience with Prometheus, Loki, Tempo will be a plus; * Readiness to work with Java-based Kafka collectors/services containing business logic will be a strong plus; * Experience with AI integrations, LLM-based solutions, or GenAI-related tooling will be considered an important advantage. WE APPRECIATE IF YOU HAVE THOSE PERSONAL FEATURES: * Strive to learn new technologies/languages to solve non-standard challenges; * Good communication skills; * Multitasking, quick task execution; * Good team player; * Responsibility. WE ARE SEEKING THOSE WHO ALIGN WITH OUR CORE VALUES: * GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; * DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; * BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

PawaPay

Who is PawaPay PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated, partner-driven environment and are in scale-up mode, with ambitious growth plans across multiple African markets. Our vision is to simplify business for companies and consumers in Africa and we do that by ensuring that payments simply work, at scale, despite fragmentation and complexity that exists on the Continent. Through our payments API we already facilitate over 4 million transactions a day across 20 countries in Sub-Saharan Africa.  We are the largest PSP on the Continent for the processing of mobile money payments, and have positioned ourselves well to lead the payment space as it grows over the next decade. At PawaPay, there is an entrepreneurial spirit coupled with a modern and professional working culture. The fast-paced, ever-changing environment will suit someone who can adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals working towards the same mission. We work as a remote team and have team members in Europe, Africa and Asia. THE ROLE We are looking for a Head of Merchant Experience to build and lead a new Merchant Experience (MX) function within Product. This is a senior product leadership role responsible for every stage of the merchant journey — from a merchant's first interaction with pawaPay through onboarding, integration, live operations and long-term growth. Today, many parts of the merchant experience are owned by different teams across the business. Your mission is to bring those experiences together into a single, coherent strategy, roadmap and operating model. You'll lead a multidisciplinary team spanning product, design, engineering, AI and QA, working closely with Product, Engineering, Marketing, Sales, Operations and Customer Success to make pawaPay the easiest payments platform in Africa to discover, integrate and operate. As AI increasingly changes how software is built and consumed, you'll also help shape experiences that work equally well for human users and the AI-powered tools and agents that increasingly interact with payment infrastructure. WHAT YOU'LL DO Build and lead the Merchant Experience function * Define the vision, strategy and roadmap for MX as a new product discipline. * Hire and lead a high-performing team across product, design, engineering and AI. * Establish the operating rhythms, metrics and accountability structures that make the function run. * Create a single MX scorecard that gives the business clear, consistent visibility into merchant health. Own the merchant journey end-to-end * Take full ownership of the merchant lifecycle: discovery, onboarding, integration, live operations, growth and expansion. * Drive measurable improvements in activation, adoption, engagement and retention. * Identify and eliminate friction at every stage of the journey. * Partner closely with Marketing, Sales and Operations so that no merchant falls through the cracks. Build product experiences merchants actually love * Lead the evolution of the merchant dashboard, onboarding flows, documentation and support experience. * Champion quality, usability and design that respects the merchant's time and intelligence. * Push self-serve as a first principle — without sacrificing the quality of support when it's needed. * Partner with Engineering to raise the bar on developer experience, APIs and integration workflows. Use AI where it genuinely matters * Identify high-leverage opportunities to apply AI across onboarding, support, analytics and merchant productivity. * Help define what world-class AI-enabled merchant experiences look like in the payments context. * Ensure AI-powered experiences are trustworthy, measurable and built for the regulatory environments we operate in. * Think ahead: how will agent-driven interactions with payment infrastructure reshape the merchant relationship? Deliver outcomes the business can measure * Reduce time-to-value for new merchants. * Improve onboarding completion and activation rates. * Drive deeper product adoption across the merchant base. * Reduce support volume and cost-to-serve. * Build the kind of merchant satisfaction that turns into retention and advocacy. WHAT WE'RE LOOKING FOR Required * 10+ years across Product, Customer Experience, Platform or Digital Product leadership. * 4+ years leading multidisciplinary teams. * A proven track record of improving customer or user experiences at real scale. * Experience owning commercial outcomes — activation, retention, conversion, cost-to-serve. * Strong product and technology fluency; you can go deep with engineering when it counts. * Excellent communicator, written and verbal. * Comfortable with ambiguity and energised by the challenge of building something new. Nice to Have * Experience in payments, fintech or developer platforms. * A background building AI-enabled products or workflows. * B2B SaaS or infrastructure experience. * Exposure to African markets or emerging-market technology businesses. * Experience scaling teams and functions through rapid growth. Why PawaPay? * Help improve financial access in Africa * Being part of an amazing team that shapes company’s culture as a great place to be * An ambitious, talented, and diverse team who always has your back * We grow fast, and you will grow fast with us * Competitive remuneration * 35 days of paid leave per year (inclusive of public holidays) and more.

XYZ Reality

Job title: Customer Success Manager Department: Customer Success Location: London/Europe – Extensive travel required ABOUT XYZ REALITY ────────────────────────────── XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technology, that sits within The Atom — a smart, site-safe headset/hardhat — but we implement it on projects, utilising the power of AR to ensure that all schemes are completed in line with delivery timescales and budgets. XYZ has grown to over 100 staff across the UK, US & Europe and is working with Mission Critical organisations & construction companies to successfully deliver major projects. THE ROLE ────────────────────────────── Customer Success Managers are the face of XYZ Reality for our clients. They make people feel the product. This role is for someone who has spent years in construction delivery — in Electrical Engineering, CSA, Project Controls, or Commissioning — and knows the industry inside out. You'll use that hard-won experience to connect with site teams on their level, understand their pressures, and show them how XYZ Reality helps them deliver better. You're not a software salesperson. You're a construction professional who has found a better way. You'll spend a lot of time on sites, working directly with project teams and building the kind of trust that only comes from actually having lived it. But you'll also need to hold your own in a room with VPs and senior client stakeholders — translating field reality into business value. If you love construction but are frustrated with the way things have always been done, and you're genuinely curious about where technology can take the industry — this role was built for you. KEY RESPONSIBILITIES ────────────────────────────── • Own the day-to-day client relationship across your assigned projects — acting as the primary point of contact for site teams, project managers, and senior stakeholders to ensure they are getting full value from the XYZ platform. • Drive on-site adoption of the XYZ platform — working directly with field teams to embed the service into daily workflows, remove adoption barriers, and ensure the product is genuinely improving how work gets done. • Be the bridge between site and senior leadership — translating on-the-ground performance, issues, and wins into clear reporting and insight for client Project Directors, Construction Directors, and VPs. • Identify risks to client satisfaction or adoption early — flagging issues proactively, coordinating with internal teams to resolve them, and maintaining a high standard of delivery across every project touchpoint. • Support commercial growth — contributing to account retention and expansion by building strong relationships, demonstrating measurable delivery impact, and partnering with the Commercial team on client conversations. • Feed real-world insight back into XYZ — sharing client feedback, site observations, and adoption patterns with Product, Operations, and Leadership to help shape how the platform and service evolves. REQUIRED QUALIFICATIONS ────────────────────────────── • Proven background in construction delivery with specialism in one or more of: Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning — on major programmes. • Hands-on site experience that gives you genuine credibility with field teams, combined with the communication skills to engage effectively with senior client stakeholders up to VP level. • Comfortable with extensive travel to project sites as a core part of the role — this is a field-facing position, not a desk job. • Curiosity about technology and genuine openness to learn — you do not need to be a tech expert, but you need to believe that better tools can change how construction gets delivered. KEY EXPERIENCE & SKILLS ────────────────────────────── • Deep construction specialism — Electrical, CSA, Project Controls, or Commissioning • Naturally builds trust with site teams & senior stakeholders alike • Clear, confident communicator from Sub-Contractor to VP • Client-focused with a drive to deliver measurable value • Curious about technology & motivated to learn • Resilient, adaptable & thrives in a fast-moving environment BENEFITS ────────────────────────────── 🏝️25 days annual leave + public holidays 🩺Private healthcare with Vitality 🎄Christmas shutdown days on top of leave allowance (2–4 per year usually) 🏠Hybrid working 🪙Biannual salary reviews 💰Employee referral scheme 🚀Make a real-world impact of revolutionising the construction industry