Junior Specialist (m/w/d) – Fleet Operations Support & Authority Requests (m/w/d)

FINN

Your Role Als Junior Operations Backoffice Specialist bist du eine zentrale Stütze unseres Teams und begleitest den End-of-Life-Prozess unserer Fahrzeuge. Du übernimmst die sorgfältige kaufmännische Sachbearbeitung von Endabrechnungen, koordinierst strittige Schadensfälle und sicherst durch deine Detailgenauigkeit eine fehlerfreie Prozesskette. In dieser Rolle bildest du die operative Schnittstelle zwischen verschiedenen Fachbereichen und trägst maßgeblich zu einer exzellenten Servicequalität bei.

Yondr Group

About Yondr Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world’s largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints. But we can’t do this without you.   About the Role  The Critical Facility Technician is responsible for the safe, reliable, and efficient operation of mission-critical infrastructure within the data center. This role covers all aspects of energy isolation, switch activity, and facility rounds, ensuring compliance with safety standards and operational procedures. The Critical Facility Technician reports directly to the Critical Facility Shift Manager and works as part of a larger team that strives for excellence through teamwork and accountability. This is a shift-based role requiring flexibility to work nights, weekends, and holidays as part of a 24/7 operations team.    Main Responsibilities  * Operations & Rounds  * Conduct scheduled and unscheduled facility rounds, inspecting all critical systems (electrical, mechanical, HVAC, fire/life safety, and security) for proper operation and signs of abnormality.  * Monitor Building Management System (BMS), Electrical Power Monitoring System (EPMS), and other automation platforms for alarms and alerts; respond promptly per SOPs.  * Maintain accurate logs of alarms, operational events, isolations, and shift activities.  * Perform routine inspections and preventive maintenance tasks as assigned.  * Energy Isolation & Switch Activity  * Execute all energy isolation procedures, including Lockout/Tagout (LOTO), in accordance with company policy and regulatory requirements.  * Perform and document all switchgear operations, including breaker racking, transfer switches, and panel isolations.  * Verify isolation and de-energization prior to work; ensure proper signage, barricading, and communication.  * Coordinate with vendors and other teams for planned and emergency isolations.  * Maintain records of all isolation activities, including authorization, verification, and restoration.  * Incident Response & Troubleshooting  * Respond to alarms, system notifications, and abnormal conditions; perform initial diagnostics and escalate as needed.  * Support incident response efforts, including root cause analysis and after-action reporting.  * Participate in emergency procedures, including system recovery and safe shutdowns.  * Compliance & Documentation  * Adhere to all safety, environmental, and regulatory standards.  * Ensure all work is performed per approved Method of Procedure (MOP), Standard Operating Procedure (SOP), and Emergency Operating Procedure (EOP).  * Maintain up-to-date documentation for rounds, isolations, switch activities, and maintenance tasks.  * Continuous Improvement & Teamwork  * Identify opportunities for operational improvement and risk reduction.  * Participate in training and periodic program reviews.  * Support development and review of procedures and playbooks.  * Collaborate closely with team members, sharing knowledge and supporting a culture of accountability and mutual respect.    Qualifications and experience  * High school diploma or equivalent required; technical certification (electrical, mechanical, HVAC, or related field) preferred.  * 2+ years of experience in mission-critical environments (data center, hospital, industrial plant, etc.).  * Demonstrated experience with energy isolation, LOTO, and switchgear operations.  * Technical Skills  * Strong understanding of electrical and mechanical systems, including UPS, generators, switchgear, PDUs, CRAC/CRAH units, and fire/life safety systems.  * Proficiency in BMS/EPMS platforms and alarm management.  * Ability to read and interpret one-line diagrams, MOPs, SOPs, and EOPs.  * Safety & Compliance  * Knowledge of OSHA, NFPA 70E, and other relevant safety standards.  * Experience performing LOTO and energy isolation in accordance with regulatory and company requirements.  * Other Requirements  * Excellent communication and documentation skills.  * Ability to work shifts, including nights, weekends, and holidays as required.  * Commitment to continuous learning and professional development.  * Strong teamwork and accountability mindset.    Progression Path  * Complete required training modules (e.g., advanced electrical safety, incident response, vendor coordination).  * Gain experience in increasingly complex maintenance and isolation tasks.  * Earn relevant certifications (e.g., Data Center Operations Professional, advanced manufacturer training).  * Demonstrate leadership in rounds, troubleshooting, and procedure development.  * Take on mentoring responsibilities for junior staff.  * Consistently meet performance standards and receive positive feedback from the Shift Manager.  * Progression may lead to roles such as Senior Technician, Lead Technician/Supervisor, or other leadership positions within the critical facilities team.   At Yondr, we want to enhance the diversity, equity, inclusion and belonging of our workforce to reflect the world we live in. Our roles are potential opportunities for everyone; all interested parties, regardless of nationality, race, ethnicity, religion, age, sexual orientation, or gender, are welcome to apply. We ensure all candidates have equitable access and consideration throughout the hiring process.    Yondr is committed to fostering a welcoming, safe and inclusive work environment. We provide support through our benefits, which are inclusive of all backgrounds.

iwoca

The company Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. We’re looking for a Junior Collections Agent (m/f/d) We are looking for a diligent a Collections Agent to help us maximise collections returns by understanding the customer’s circumstances and ensuring that all actions achieve the best outcome for iwoca and our clients. The role We are seeking an experienced Collections Specialist who will be required to work within a fast-paced, customer focused environment, providing great customer service while maintaining the team’s excellent track record. * Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances * Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills * Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements with customers * Negotiate, implement and monitor feasible repayment solutions that take into account the customer's circumstances while balancing the best interests of the business * Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account * Working closely with Collections Management and the Head of Collections to review and develop recovery strategies * Instructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achieved * Ensuring compliance with all appropriate legislation regulatory body guidelines * Adhering to our company policies and procedures * Upholding iwoca’s company reputation at all times * Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process The requirements Essential: * Demonstrates curiosity to use and learn more about AI tools. You’ll already be comfortable using AI tools in practical ways to help solve problems, increase productivity and improve quality of work, showing good judgement about when to use them and the ability to explain the reasoning behind that use. * A level of German, C1 that allows you to feel comfortable talking to clients, negotiate arrangements and handle tense situations We look for people who are smart, humble, motivated and who are always looking to improve. Ideally you'll have: * Nice to have 1 year debt recovery experience, ideally in the commercial/business sector * Empathy, forbearance and professionalism * Strong communication skills, accuracy and confidence * The ability to deal with a variety of challenges, innovate and think on your feet * Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous. The salary We expect to pay from 34.000 € — 46.000 € for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews. The culture At iwoca, the best idea wins. We model our culture on independent thinking, challenging untested logic, and evidence-based decisions. We prioritise learning and growth, and give people the autonomy to develop in the direction that makes them most effective. We're a tech company and believe in the power of AI to help us work faster and better. We provide the infrastructure where every iwocan always has access to the best models and where those models have access to all of our data. We will help our people to learn how to use and grow with the new tools available to them. The offices We put a lot of effort into making iwoca a brilliant place to work: * Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. * Events and community-led groups, including running groups, padel, and monthly ping-pong and pool competitions. The benefits * A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset. * 26 days of vacation a year plus a free day for your birthday. * One-month fully paid sabbatical after 4 years. * Mental health support with direct access to certified psychologists via our partner OpenUp. * iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield. * Access to the gym membership program, €25 for either Fit711 or Urban Sports Club. * €30 contribution towards the Deutschlandticket. * Company Pension with Canada Life. * Great office locations. In Frankfurt in the middle of the city, our Berlin office is located in Prenzlauer Berg. * A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice. * Corporate Benefits discounts. * ’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day. And to make sure we all keep learning, we offer: * A learning and development budget for everyone, including a book budget. * Learning German budget. * Company-wide talks with internal and external speakers. * Access to learning platforms like Treehouse. Useful links: * See iwoca benefits & policies for detail and some additional benefits. * See iwoca interview welcome pack.