Development Quality Manager

R&D Quality Engineer

Hitachi Energy Sweden AB

The opportunity As an R&D Quality Engineer, you will ensure quality excellence across New Product Introduction (NPI) projects and enhancements to the active product portfolio. Reporting to the TC Quality Manager, you will partner closely with engineering, manufacturing, supply chain, and certification teams to ensure products are designed, validated, and released in full compliance with internal processes and external standards. This role is ideal for a hands‑on quality professional with engineering mindset who thrives in a fast‑paced, collaborative, and international R&D environment. Responsible for ensuring compliance with applicable external and internal regulations, procedures and guidelines. How You’ll Make an Impact Lead quality execution across NPI projects, from concept and feasibility through product qualification, certification, and release, ensuring milestones, deliverables, verification, and validation requirements are met. Integrate quality requirements into project planning, ensuring quality objectives are clearly defined, understood, and embedded throughout all development phases for new and existing products. Drive proactive quality risk management, facilitating DFMEA, PFMEA, Design for Manufacturability (DFM), Design for Assembly (DFA), and reliability assessments; define critical‑to‑quality (CTQ) characteristics and support development of Quality Control Plans. Support and coordinate internal and external audits, including ISO 9001, ISO 14001, and ISO 45001, ensuring audit readiness, tracking findings, and driving timely closure of corrective actions. Lead Root Cause Analyses (RCA) related to NPI issues, problem reports, and design changes, implementing effective corrective and preventive actions (CAPA). Monitor project quality performance, identify gaps in quality planning or execution, capture lessons learned, and proactively recommend improvements to strengthen future projects and processes. Your Background Bachelor’s degree in mechanical engineering or relevant work experience from related field. Understanding of Quality Management Systems and structured NPI frameworks (e.g., Stage‑Gate, APQP). Knowledge regarding FMEA, DFM/DFA, PPAP, RCA, and other core quality tools. Lean Six Sigma Yellow Belt preferred. Proven ability to collaborate effectively with cross‑functional and international teams. Proactive, analytical, and solution‑oriented mindset with a passion for continuous improvement. Ability to travel internationally is expected in the role. What we offer Collective agreement Flexible working time Health care and wellness allowance Fantastic career possibilities within Hitachi Energy both within Sweden and globally Mentor to support you throughout onboard phase ​Various trainings and education supporting employee development Diversified company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave ​Employee Benefit Portal with thousands of discounts and perks More about us  Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply! Applications will be reviewed on an ongoing basis, so don’t delay – apply today! Recruiting Manager, Mauricio Aristizabal, mauricio.aristizabal@hitachienergy.com, will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Philip Bengtsson, +46 107-38 25 17; Unionen: Michael Fosselius, +46 107-38 46 19; Ledarna: Frank Hollstedt, +46 107-38 70 43. All other questions can be directed to Talent Acquisition Partner Julia Wiklund, julia.wiklund1@hitachienergy.com

Regional Quality Development Manager

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language. We’ve raised more than €707M in financing from renowned U.S. and European-based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020, the Financial Times named us Europe’s second fastest-growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you. Wolt is more than just a food and retail delivery operation – we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way. We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Every one of our product team members has a say in where we are going and what solutions we implement. We work with passion, but we haven't forgotten how to have fun along the way! WHAT YOU’LL BE DOING As a Quality Development (QD) Manager – Customer Support, you will lead and develop the Customer Support Quality function across your assigned markets. This role focuses exclusively on service quality and customer experience, ensuring that our support agents consistently deliver accurate, empathetic, and policy-aligned service across all customer interactions. You will oversee quality audits of customer support cases, drive structured feedback loops, improve grading consistency, and partner with operations and training to elevate agent performance and CSAT outcomes. This is not a product or software testing role, it is an operational quality leadership position within Customer Support. DAY-TO-DAY IN THIS ROLE YOU’LL: * Lead and develop the local Customer Support Quality team, owning audit coverage, grading accuracy, and coaching impact. * Oversee ticket and interaction audits to ensure adherence to service standards, tone of voice, and resolution accuracy. * Monitor CSAT trends and support KPIs, identifying quality gaps and driving targeted improvement plans. * Ensure calibration consistency across markets and maintain alignment with global Support Quality frameworks. * Run RCA processes for low-CSAT cases and implement structured quality improvement initiatives. * Partner closely with Support Operations, Training, and Content to translate quality insights into agent development actions. OUR HUMBLE EXPECTATIONS * Experience leading a Customer Support Quality / Service Quality / Contact Center QA team. * Strong understanding of case auditing, grading frameworks, calibration processes, and CSAT drivers. * Experience working in a support operations environment (contact center, BPO, or in-house support). * Strong analytical skills with the ability to translate quality data into operational improvements. * Excellent stakeholder management skills and experience working cross-functionally WHAT WE OFFER * A key leadership role with real impact on how millions of customers experience Wolt support. * The opportunity to shape and scale quality practices in a growing, global tech company. * Close collaboration with international teams and exposure to global quality initiatives. * A culture built on trust, ownership, and continuous improvement. * Competitive compensation and local benefits. * A supportive, people-first environment that genuinely encourages learning and development. NEXT STEPS After applying, you can expect an initial screening call followed by interviews focused on leadership, quality expertise, and collaboration. The process is designed to be transparent and efficient, giving you a clear understanding of the role, the team, and life at Wolt. OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Supplier Quality Manager 18523

Veritaz AB

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description We are looking for a Project Supplier Quality Manager to ensure product quality across supplier deliveries for customer projects. What You Will Work On Coordinate supplier quality activities throughout the project lifecycle. Act as the primary point of contact between suppliers and project teams. Develop and implement supplier quality and surveillance plans. Evaluate supplier capabilities and ensure compliance with project and customer requirements. Assess supplier performance and identify quality risks. Coordinate inspections, testing activities, and supplier audits. Schedule and manage inspection milestones with suppliers and customers. Review, validate, and manage supplier quality documentation, including inspection and test plans, certificates, and declarations. Collaborate with Project Quality Managers to establish and execute project quality plans. Support supplier development and continuous quality improvement initiatives. Ensure compliance with applicable quality standards, regulations, and customer specifications. Work closely with manufacturing, engineering, procurement, and project management teams. Contribute to risk management and drive quality improvements throughout the supply chain. What You Bring Experience as a Supplier Quality Manager, Supplier Quality Engineer, Project Quality Manager, or similar role. Strong background in supplier quality, manufacturing quality, purchasing quality, or production operations. Experience with product quality and manufacturing processes. Understanding of project-based quality management. Experience working with rotating machinery, boilers, process industries, welding, or similar industrial environments. Knowledge of supplier audits, supplier evaluations, and supplier development. Experience reviewing technical standards and customer specifications. Knowledge of CE marking, PED, SS-EN 1090, ISO 3834, LVD, or similar industry standards is highly desirable. Strong understanding of quality assurance, quality control, and regulatory compliance. Experience coordinating inspections, testing, and quality documentation. Excellent stakeholder management and supplier relationship skills. Strong analytical, organizational, and problem-solving abilities. Ability to work collaboratively in cross-functional and international project teams. Fluent in Swedish and English, both written and spoken.