Events Coordinator- Soho House Hong Kong

Soho House

Job Purpose:     The Membership Director, Asia is responsible for overseeing the development, acquisition, and retention of Soho House members across Asia, including Soho House Hong Kong, Soho House Mumbai, Soho House Bangkok and Soho House Tokyo. This role drives membership growth, leads and manages the membership team, ensures a high standard of member experience, and significantly contributes to the overall success of the business in Asia. The Director will work very closely with regional and global teams to meet quarterly membership targets, build and nurture a vibrant member community across the region, and ensure the membership experience reflects Soho House's unique creative spirit. They will have strong communication and leadership skills, and proven ability to work across multiple regions and cultures. Main Responsibilities Membership Recruitment & Retention * Deliver the full membership budget each year, in line with weekly revenue targets and delivering on the full quarterly and annual target for both new application approvals and member retention. * Make strategic decisions and adjustments throughout the year to help achieve this if certain Houses fall short or can exceed. * Drive regional membership growth by leveraging extensive personal networks within the creative industries. * Work with the Heads of Membership to create and deliver extensive membership strategies for each House that are put into play and monitored throughout the year, that have two main components around Acquisition and Retention. * Manage and lead the membership teams closely, ensuring clear plans, communication and collaboration with House and Regional level leadership * Ensure member outreach and approvals/member demographic at the Houses represents our member diversity metrics for each House, looking to focus on those demographics which are disproportionately underrepresented. * Partner with the Member Events team in each House to ensure engaging event programming that can either generate new applications (acquisition) or make members value their membership (retention). * Take a strategic and strongly managed approach to strengthen Membership Committees, enhancing the productivity and profile of all members. * Collect, analyse, and act on retention metrics, alongside member survey data, to continuously improve member satisfaction and identify growth opportunities. * Work with the Member Success Team to drive retention programmes across the region, local to each House and that specifically target members at highest risk of leaving. * Work closely with the Cities Without Houses team across Asia to ensure aligned membership and event strategies, supporting common goals and maximising key moments across the region. Team Leadership & Management * In close partnership with House level General Managers, lead all membership teams in the Houses. Provide and manage clear roles and responsibilities for each individual in the team. * Recruit, lead, and inspire a high-performing membership team across Asia that represents our membership profile. * Set performance goals and provide mentorship to ensure the team excels in delivering targets, high quality members and an exceptional membership experience. Provide regular feedback and direction to team members. * Foster a collaborative, inclusive, and results-driven team culture Committee Development & Oversight * Build, grow, and manage Membership Committees, ensuring they are balanced in terms of age, ethnicity, gender, industry, and experience. Base this on the House Identity Plans and existing data we have on member demographic. * Motivate and engage committee members to actively participate in the membership process, ensuring all Committees across Asia propose 40% of House approvals. * Use tracking metrics to regularly review the composition and effectiveness of Committees to maintain high performance, removing/changing members where needed and adopting new approaches to deliver new members. Membership Quality Control * Oversee the membership application process to ensure all approved members meet Soho House’s standards of quality and creativity. * Maintain a consistent and high calibre of membership across the region, reinforcing the brand’s reputation. Member Introductions & Administration * Ensure all administrative processes for membership applications and renewals are handled efficiently and accurately. * Work with the local teams to ensure all new members across the region receive an Introduction. In some places host member introduction sessions to set the standard and guide the teams, providing new members with a comprehensive orientation to the Soho House experience. * Collaborate with internal teams to ensure a seamless member journey from application to onboarding. * Work cross functionally to deliver engagement strategies for new members in their first year to improve Y1 retention figures. Local Networking & Outreach * Actively engage in networking and outreach within the creative industries to build relationships with influential local figures, creatives, and opinion leaders. * Enhance brand awareness through strategic local partnerships and community engagement. * Serve as a key ambassador for Soho House, fostering goodwill and strengthening the regional membership base. Member Conduct & Behaviour Management * Lead efforts to address member behaviour issues in your region, working closely with the team to handle sensitive conversations. * Document and follow up on any behavioural or conduct-related concerns promptly and professionally. * Ensure all member-related issues, including conduct and behaviour, are managed consistently and in line with Soho House policies working with the MBC (Membership Behaviour Committee)/Legal/P&D teams. New House Openings * Partner with global teams including the CWH and Member Events teams to ensure the smooth and successful launch of all new Houses. * Oversee membership recruitment and local engagement strategies for new openings, ensuring the right community is built from the start. House Presence & Member Engagement * Spend time in all the Houses, throughout the day including weekends and evenings to be a visible and approachable presence within the Houses, ensuring an engaging, welcoming, and vibrant environment for all members. * Travel across Asia, between Houses, on a regular basis to provide leadership and guidance to the local team, meet Committee, host events and engage the wider creative community. * Be present to help host the Houses and support teams with membership management during different “glow moments” as well as large events. * Support House teams by providing feedback and guidance to enhance the member experience across all locations in the region. Cross-functional Collaboration * Work closely with cross-functional teams including operations, design, content, creative, digital, events, partnerships, and people & development to achieve membership objectives. * Ensure alignment of membership strategies with broader business goals, contributing to the overall success of Soho House in Asia. Local Partnerships * Work with the global partnerships team to find, engage and deliver relevant local partnerships in each House that support member engagement and value. Experience Required:    * Strong leadership skills with a proven track record of managing high-performing teams (inc remote and different markets) and large budgets with over 10 years experience. * Extensive network and experience in creative industries. * A minimum of 5 years experience managing teams in different markets within Asia, including a strong knowledge of consumer behaviour, cultural insights, and ability to translate into revenue growth. * Demonstrated expertise in driving and retaining membership and/or sales into a similar business. * Exceptional communication and interpersonal skills, with the ability to engage and inspire others, with extensive experience building and leading presentations. * Experience engaging and presenting to C level/senior leadership beneficial. * Data-driven approach to membership management, with the ability to interpret and act on key metrics. * Passion for creativity, community building, and hospitality. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Soho House

At Soho House, the Events Coordinator plays a key role in bringing our private and brand events to life - supporting everything from intimate gatherings to high-profile activations. Working closely with the Private Events & Sales Manager, you’ll help deliver seamless, detail-driven experiences that reflect our creative and community-led ethos. This is a fast-paced, hands-on role for someone who thrives on organization, enjoys collaborating across teams, and is passionate about creating memorable moments for guests. From coordinating behind the scenes to being on the floor during events, you’ll be part of shaping the energy and experience that defines Soho House. Main duties… Event Support * Assist the Private Events & Sales Manager across a varied portfolio ranging from private to luxury brand activations * Help prepare materials such as BEOs (Banquet Event Orders), run-of-show documents, menus, and floor plans per event Client Communication – in Japanese and English * Assist in responding to private hire enquiries * Participate in site visits with clients and vendors * Handle day-to-day client correspondence under the guidance of the Private Events & Sales Manager * Over time, take on increasing responsibility for managing smaller events independently Internal Coordination * Liaise with F&B, Reception, Kitchen, Engineering (AV) and Finance teams to ensure smooth operational communication On-the-Day Support * Be present and hands-on during events as an on-site point of contact for clients * Coordinate with house teams to ensure events run to plan * Assist with setup checks, guest arrivals, and last-minute requests Administrative Support * Maintain accurate records across the events pipeline * Update events collateral (brochure, menu, terms & conditions, etc.) as necessary * Perform other duties as assigned by supervisor/manager What we look for… * 2–3 years of experience in operational F&B, hospitality, and/or events management * Strong communication skills in both written and spoken Japanese and English (native-level Japanese and business-level English required) * Flexibility to work according to event requirements, including evenings and weekends * A professional and polished communicator with high performance standards, excellent problem-solving abilities, and strong listening skills * Proven ability to multitask and meet targets in a fast-paced environment, while remaining resilient and calm under pressure * Highly organized with exceptional attention to detail * Interest in music, culture, fashion, art, hospitality, and community-building, and proficiency in Microsoft Word, Excel, Outlook, and PowerPoint; familiarity with AV/IT systems and Tripleseat is a plus

Soho House

At Soho House the Member Events Coordinator is responsible for assisting the Member Events Manager with the logistical coordination that support the execution of cultural and community driven membership events. As the Member Events Coordinator you will support the team by ensuring proper preparation is handled and coordinated leading up to an event through its completion. Such tasks include choosing an event location, booking a room/venue, reviewing menus, developing seating plans, managing invoices as well as vendor communication and evaluating member feedback to support future events. A successful Member Events Coordinator is well-organized, detail-oriented, passionate about events and creating community through shared experiences. You will also be a strong communicator, in-the-know of leading trends/music/talent and possess a sound knowledge of vendor management.   Main Duties * Support the management team for all event communication (internal/external) and event materials; including floor plans, custom menus and run of shows * Responsible for uploading all member events to digital platforms for exposure and managing any incoming inquiries and attendee confirmation * Support membership team by collecting information from partners (photos, event information, bios and so on) * Organize, store and update event contracts, receipts and partner contact information * Attend and oversee the execution of events as needed and acquire member feedback following events * Performs other duties as assigned by supervisor/manager * Conceive unconventional and memorable member events (eg. booking talent for a unique event, an artist residency or creative experiences) * Book events (DJs and band), sending proposals * Propose trends, technology and leading innovations for new event formats (including digital) and collaborate with the team on themes and installations for big events, like Halloween and New Years Eve * Inspire members, talent and all Soho House teams when meeting to create and implement events * Facilitate events by connecting members to other members and allow opportunities for events to be hosted by members * Propose ways to improve robust database of bands, name talent and trends so that the House calendar is capturing the current cultural zeitgeist * Ensure innovative events & programming are united around our global monthly themes * Assist in creating systems to track the booking and forward planning of events so that deadlines and budgets are always met and work closely with the General Managers to ensure events deliver on business goals * Content curation that tells a story and connects members digitally or in-person * Program to drive late night attendance of members in our Houses * May require working beyond normal office hours, including nights and weekends, depending on business needs * Required to spend time each day on the floor of the relevant House and to be present for members and support team members Required Skills/Qualifications * At least 2+ years of professional experience in cultural event production experience * Experienced with Outlook, Excel and other industry software * Creatively driven and culturally in-tune * Collaborative and communicates well * Research skills as well as exceptional organizational abilities and extraordinary relationship building skills * Ability to multitask and execute under pressure and in demanding fast-paced environments * Energetic, flexible, collaborative, a proactive; a team player who can positively and productively impact both strategic and tactical finance, and administrative initiatives * Hospitality or music experience a plus not a must