Inside Sales Specialist (Enterprise Support) - FTC 1 year

Business and Engagement Development Specialist

VTEX

Connecting enterprise teams to scalable commerce solutions Focused on enterprise engagement and digital transformation initiatives   ABOUT THE DEMAND GENERATION TEAM The Demand Generation team is responsible for creating predictable, scalable pipeline and accelerating revenue growth by turning market awareness into qualified opportunities. The team drives integrated campaigns, account-based programs, outbound prospecting initiatives, and full-funnel execution in close partnership with Sales. Success in this function is measured by the ability to create meaningful sales conversations, generate qualified meetings, meet quarterly  opportunity quota, and consistently contribute to pipeline growth. THE ROLE As a Business and Engagement Development Specialist on the Demand Generation team, you will be responsible for creating qualified pipeline through strategic outbound prospecting, business relationship development, and high-impact follow-up across target accounts. This is a true hunter role focused on opening doors, building momentum within accounts, and creating sales opportunities through a combination of modern outbound tactics and traditional relationship-building skills. The ideal candidate brings strong outbound sales experience, is confident working across multiple ICPs and verticals, has a solid understanding of the ecommerce and digital commerce industry, and understands how to build a book of business over time.This person knows how to generate traction through cold outreach, thoughtful persistence, account research, referrals, event networking, and strong follow-up discipline. They are highly accountable, metrics-driven, and bring a proven track record of meeting and exceeding KPI expectations. The right person for this role has an outgoing, go-getter personality, thrives in the trenches, and knows how to turn hustle, persistence, and strong business relationship instincts into pipeline. This role will also support event-related business development efforts and must be comfortable traveling locally and nationally for trade shows, field events, meetings, and prospect engagement. WHAT YOU’LL DO Outbound Pipeline Creation * Own outbound prospecting efforts across target accounts, segments, ICPs, and verticals to generate qualified sales opportunities. * Build account penetration strategies that identify key stakeholders, buying groups, whitespace, and business needs within named accounts. * Execute high-quality outbound outreach across phone, email, LinkedIn, events, referrals, and other channels to create meaningful sales conversations. * Personalize messaging based on business context, market signals, vertical challenges, role-specific pain points, and account research. * Build momentum within accounts through consistent follow-up, relationship development, and strategic persistence. * Monitor market momentum across target accounts and engage at the right time with the right persona based on buying signals, business changes, account activity, and market movement. Business Relationship Development * Establish early-stage relationships with the right personas within target accounts and develop trust through relevant, informed outreach. * Support the development of a strong book of business by creating and nurturing connections across target accounts over time. * Represent the company effectively as a first point of contact and create a strong impression with prospects across all touchpoints. * Identify opportunities to expand engagement within accounts by building relationships across multiple stakeholders and functions. Inbound and Marketing Follow-Up * Qualify high-value inbound leads, campaign responses, and event-generated contacts with speed, judgment, and commercial focus. * Prioritize follow-up based on fit, urgency, buying signals, and opportunity potential. * Book discovery meetings for Account Executives and ensure a strong handoff with clear notes, business context, and recommended next steps. * Distinguish between low-intent engagement and real pipeline opportunity, focusing effort where conversion potential is strongest. Events and Market Presence * Support local and national event efforts through pre-event outreach, on-site prospect engagement, and post-event follow-up. * Use events as a pipeline-generation opportunity to build relationships, uncover opportunities, and move prospects into active sales conversations. * Travel as needed for trade shows, customer meetings, field events, and other business development initiatives (30-40% travel expected in this role, both local and national).  Operational Discipline and Market Feedback * Maintain strong CRM hygiene, including accurate activity tracking, lead and account updates, disposition notes, meeting outcomes, and account intelligence. * Track performance against KPIs and contribute to a disciplined, measurable pipeline development process. * Share market feedback, prospect insights, objections, and competitive intelligence to help strengthen messaging and targeting. * Contribute to improving outreach strategies, talk tracks, sequencing, and account engagement best practices. REQUIRED QUALIFICATIONS * 5+ years of experience in business development, outbound sales, inside sales, or pipeline generation in a B2B environment. * Proven, documented track record of meeting or exceeding KPIs related to outbound activity, meeting generation, pipeline creation, and conversion performance. * Strong outbound prospecting experience with the ability to create opportunities from scratch, not simply respond to inbound leads. * Experience working across multiple ICPs, buyer personas, and industry verticals. * Demonstrated business relationship development skills and the ability to build a book of business over time. * Strong written and verbal communication skills, with confidence across phone, email, LinkedIn, video, and live conversations. * High level of organization, follow-up discipline, and CRM accountability. * Comfortable operating in a metrics-driven environment with clear expectations and performance visibility. * Willingness to travel locally and nationally in support of events, meetings, and business development initiatives. PREFERRED QUALIFICATIONS * Experience supporting field marketing, event follow-up, and account-based pipeline generation. * Familiarity with Salesforce, HubSpot, LinkedIn Sales Navigator, sequencing tools, and intent or data platforms. * Experience prospecting into ecommerce, SaaS, technology, or digital transformation-related environments. * Experience engaging mid-market and enterprise accounts. * Familiarity with Salesforce, HubSpot, LinkedIn Sales Navigator, sequencing tools, intent or data platforms, experience with AI-first go-to-market environments and comfort leveraging AI to improve research WHAT SUCCESS LOOKS LIKE * Consistently generating qualified meetings and pipeline through outbound prospecting. * Building momentum within target accounts and developing relationships across multiple stakeholders. * Meeting or exceeding activity, conversion, and pipeline KPIs. * Creating a strong partnership with Sales, Marketing, and RevOps through disciplined execution and clear feedback loops. * Representing the company with professionalism, urgency, and strong commercial instincts across every prospect touchpoint. WHY THIS ROLE MATTERS This role sits at the center of pipeline creation. It is not simply about lead response. It is about creating opportunity, opening doors, and helping turn market presence into real business. The person in this role will play a critical part in helping the organization penetrate target accounts, support event strategy, and create qualified conversations that contribute directly to growth. ----------------------------------------------------------------------------------------------------------------------------------   ABOUT VTEX VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2.400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3.400 active online stores across 43 countries (as of FY ended on December 31, 2024). Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,300 employees scattered across 25 locations in 16 countries in Latin America, North America, Europe, and Asia. For more information, visit www.vtex.com. At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

RVP, Priority Support Engineering - EMEA

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The RVP, Priority Support Engineering - EMEA reports into the Head of Global Support and owns paid support offerings end-to-end for their designated Region. Operating in an environment of both direct reports and matrixed relationships, the ideal candidate has a proven track record of either leading premium support / designated technical advisory organizations OR selling and positioning technical solutions to enterprise customers in a senior field role, with revenue accountability either way. This role brings together a mix of responsibilities with multiple areas of critical focus. The RVP maintains relationships at all levels with Customers, Sales Leadership, Solutions Engineering, Delivery Teams, Operations Teams, and Key Partners. They are expected to sustain KPIs across multiple disciplines including Revenue, Attach, Consumption, Retention, and Staffing. Snowflake's paid support offerings are designed to deliver value customers feel, through both quality reactive interactions and proactive, advisory-led engagement, measured on the outcomes that matter to their business. The RVP leads the regional Designated Support Engineer (DSE) team, the post-sales production support force that delivers Priority Support today and will scale as our paid support portfolio expands. Reactive support sits with separate leadership; the DSE team collaborates closely with that org on escalations and reactive delivery health for paid customers, but is purpose-built for the proactive, paid program experience and the sales motion that drives it. This role is key to making that proactive shift real for paying customers, turning premium support from a faster ticket queue into a measurable lever on workload health, consumption growth, and long-term value. This is an AI-native role. The RVP leads both the DSE team and customer engagements through AI-augmented ways of working, using AI to anticipate workload risk, scale proactive advisory, and surface insights at a depth and speed that was not possible before. We are actively building the AI-augmented engagement model the team runs on; the RVP is expected to continue to build and evolve the playbook as the technology and the tooling mature. Both the leader and the team operate AI-natively in how they engage customers, manage workloads, and deliver value. RESPONSIBILITIES Serving Customers * Build deep technical and executive relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake. * Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes. * Lead the DSE team's contribution to the proactive, advisory-led support model: architectural reviews, proactive risk assessments, and identification of root-cause patterns on recurring issues. * Collaborate closely with reactive support leadership to ensure reactive delivery health is strong for accounts under paid support coverage, including joint visibility into case load, response-time performance, and incident trends, with shared accountability when paid customers need both arms of support working in concert. * Partner with Snowflake field teams on post-go-live consumption health, proactively identifying workloads at risk of stalled adoption, blockers limiting consumption growth, and architectural opportunities to expand value, mobilizing the DSE team on the path to resolution. * Own executive sponsorship and the customer narrative for at-risk paid support accounts; coordinate with reactive support leadership on escalation paths when their resources are required. Owning the Sales Cycle for Paid Support Programs * Own the regional sales cycle for paid support programs by partnering with Snowflake Regional Sales VPs and Solutions Engineering Directors to position the right paid support program with each customer based on their workload profile, criticality, and growth trajectory. * Lead the Go-to-Market motion for paid support in the assigned region, including attach to net-new deals, expansion within the existing customer base, and conversion at renewal. * Engage directly with customers and Sales counterparts to articulate the value of paid support, scope the right program fit, and influence the support component of the commercial proposal. (Production delivery sits with the DSE team post-sale; this engagement is positioning, not pre-sales technical discovery.) * Define and operationalize the Solutions Engineering/FDE/Engineering Solutions/Service Delivery-to-DSE handoff: a documented model for transferring technical and account context from pre-sales and custom engagements into post-sales production support without a dropped baton. * Communicate pipeline activity to Global Support leadership and to regional Sales leaders frequently; leverage executives appropriately and strategically to gain alignment and overcome customer objections. * Accountable for regional revenue targets for paid support programs. Practice Readiness * Build, hire, and lead the regional Priority Support team, including Designated Support Engineers, front-line managers, and any specialist roles needed to scale post-sales production support. * Recruit and develop talent who can grow with the function; coach front-line managers in advisory engagement, executive presence, and commercial fluency. * Communicate pipeline activity and forward demand to Resource Management and Delivery to ensure visibility into upcoming DSE coverage needs. * Establish operating cadence: weekly forecast, monthly business review, quarterly customer outcome review with regional Sales VPs. * Proactively contribute to the development of paid support program policies, procedures, pricing input, and packaging signal back to Global Support leadership and Revenue Operations. * Monitor team performance; provide coaching, counseling, and motivation to maximize delivery quality and commercial outcomes. * Lead the DSE team as an AI-native function: set the standard for AI-augmented engagement delivery, predictive workload analysis, and AI-driven customer insights at scale. Build a team that uses AI fluently in everyday delivery, not as a side project. Technical Expertise * Demonstrate detailed Snowflake product knowledge: vision, platform architecture, and the technical use cases customers run on Snowflake at scale. * Understand the technical complexities of the modern data and AI cloud, the competitive environment, and confidently address customer concerns about adoption, migration, performance, and cost. * Provide strong consultative skills and a clear understanding of paid support engagement models: what each program delivers post-sale, where the value lands for customers, and how to position the right fit. REQUIREMENTS On Day One We Will Expect You To Have: * Sales-minded leader with 10+ years in enterprise customer-facing roles, with a track record of either (a) leading a paid support, premium services, designated technical advisory, or signature success-style organization, OR (b) selling and positioning technical solutions to enterprise customers in a senior field role at a cloud, data, or SaaS company (e.g., Sales Engineering, Sales Architect, Specialist Sales, Customer Engineering). Either path qualifies. * Proven track record carrying or owning a revenue target tied to attach, expansion, or renewal in a customer-facing function (e.g., Sales Engineering, Professional Services, Premium Support). You can read a forecast and run a deal review. * 5+ years of leadership experience managing a multi-layered organization in a high-growth SaaS or cloud environment; demonstrated ability to coach front-line managers. * Knowledge of the data warehousing, data management, analytics, AI, and/or cloud computing space. * Experience selling and positioning technical solutions to enterprise customers and managing to commercial targets while working closely with cross-functional teams: sales, pre-sales, legal, marketing, finance, and product. * Comfort operating inside transformation: you have moved a team from one operating model to another (e.g., reactive to proactive, cost center to revenue contributor) and can talk specifically about what worked and what did not, OR you have been part of a transformation as a senior individual contributor and can articulate how you would lead one. * Executive-level communication and customer-facing presence; confident presenting both technical solutions and business impact to C-level customer audiences. * Comfortable with Salesforce or other leading CRM tools. * Demonstrated experience leading teams or running customer engagements using AI-native or AI-augmented approaches; comfort championing AI-driven delivery in a customer-facing function, articulating to customers how AI augments human advisory rather than replaces it, and evolving the operating model as new capabilities emerge (you are joining an active build, not inheriting a finished playbook). Strongly Preferred * Direct experience launching or scaling a designated engineer, solutions architect team, TAM, or premium support program at a cloud data platform, hyperscaler, or enterprise SaaS company (e.g., Databricks, AWS, Google,Microsoft, Salesforce, ServiceNow, Red Hat, MongoDB, Oracle). * Internal Snowflake field experience (Solutions Engineering, Solutions Architect ) with deep relationships into regional Sales VPs and a track record of customer wins on technical solutions. * Strong program, project, and process management skills. KEY PERFORMANCE INDICATORS * Regional revenue targets for paid support programs, including attach to net-new license deals, expansion within the customer base, and conversion at renewal * Snowflake consumption health and growth on accounts under paid support coverage * Customer outcome metrics: NPS lift on paid support cohort; reduction in customer generated cases on accounts under DSE coverage; improvement in time-to-value on key workloads * Proactive engagement coverage: cadence and quality of architectural reviews, health assessments, and risk reviews delivered to paid accounts * Hire-to-headcount targets within given timeframes; manager bench depth * Engagement delivery quality and effective management of regional team objectives Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Enterprise Account Executive

Gradient Labs

AT GRADIENT LABS, WE'RE BUILDING THE AI CUSTOMER OPERATIONS PLATFORM FOR FINANCIAL SERVICES. Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome. We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google and we're hiring our next Enterprise AE to join our founding GTM team in London. The role suits someone who's thrived inside an early-stage, high-growth B2B AI or SaaS startup, ideally with a network in London and Europe, with the scrappy, autonomous wiring to match. THE ROLE You'll be early enough to shape how we sell, not inherit a polished playbook. * Have an entrepreneurial mindset and run your business with that mentality. Own the full cycle. Generate your own pipeline, run thoughtful discovery, diagnose and tailor solutions across complex organisations. You'll lead with our AI support platform and bring back-office work into the conversation when it's the right time for the customer. * Partner closely with AI Delivery. Selling here is a team sport. Our AI Delivery team gets customers live and helps them go deeper over time, and you'll work hand in hand with them through every cycle. * Build relationships at the top. You'll sit across the table from C-suite and senior ops or product leaders at some of the most forward-thinking businesses in financial services. These are the people driving real operational change inside their organisations, and you'll work alongside them as a trusted advisor on the realities of running customer operations in a regulated environment. * Define the motion. You'll co-build sales process, qualification, and account strategy with our Head of GTM and the team. What works becomes how we sell. * Be a product evangelist. You'll deliver live demos, tailored decks, and a clear point of view on AI customer operations in every conversation. Your insights flow straight back to product and engineering. WE'RE LOOKING FOR SOMEONE WHO… * Has 5–7+ years of enterprise B2B SaaS sales experience, including complex end-to-end deals at six- and seven-figure ACV. Bonus if you've sold an AI product, or into financial services or fintech. * Has built C-suite relationships and runs consultative, value-based sales motions. * Knows the AI agent space well enough to hold their own with a curious CTO. * Driven and thoughtful, operates with scrappy autonomy, and tries something rather than waiting for a playbook. * Communicates concisely in writing and in person, both with customers and inside the team. * Excited about using AI inside our own sales motion, and comfortable with the rapid pace at which the AI space keeps changing. WHY GRADIENT LABS Some of the most exciting and forward-thinking companies in financial services and beyond are already using our product today, because we've built something that works for their high standards. We're early enough that you'll genuinely shape how we sell, where we focus, and how we grow, alongside an international team of builders across London and the US. If that sounds like the seat you've been waiting for, we'd love to hear from you.