Queue Manager

Opentable

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.  Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. ---------------------------------------------------------------------------------------------------------------------------------- ABOUT THIS ROLE: OpenTable helps restaurants run and grow their business while helping diners discover and book the right table for every occasion. As an Account Manager, you will manage a portfolio of restaurant partners and help them get the most value from the OpenTable platform. You will build trusted relationships, use data to guide conversations, and identify opportunities to improve retention, adoption, and commercial performance.  It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture! This is a hybrid role; working from our London office twice a week, ---------------------------------------------------------------------------------------------------------------------------------- RESPONSIBILITIES * Manage a portfolio of restaurant partners, building strong relationships that support long-term retention and growth. * Use data and customer insights to increase platform adoption, improve reservation availability, and drive measurable business outcomes. * Resolve day-to-day partner issues efficiently and provide a high standard of service across multiple channels, including phone, email, and virtual meetings. * Deliver remote training, guidance, and business recommendations that help partners use OpenTable effectively in their daily operations. * Partner cross-functionally with Customer Support and field teams to resolve escalations and improve the overall partner experience. * Identify commercial opportunities within your portfolio and influence partners to adopt strategies that strengthen performance on the platform. ---------------------------------------------------------------------------------------------------------------------------------- MINIMUM QUALIFICATIONS * 3+ years of experience in account management, customer success, consultative sales, or a similar customer-facing role. * Experience working with customers in hospitality, restaurants, SaaS, or another service-based environment, with the ability to understand operational needs and translate them into business value. * Experience using data, reporting, or performance insights to influence decisions and improve customer outcomes. * Strong written and verbal communication skills, including experience delivering presentations, training, or reviews to stakeholders. * Professional fluency in English & German languages. PREFERRED QUALIFICATIONS * Experience managing a high-volume portfolio of small or mid-sized business customers. * Experience working with restaurant technology, hospitality platforms, or reservation products. * Experience partnering with cross-functional teams to resolve escalations and improve customer satisfaction. * Confidence coaching customers through change and identifying opportunities for growth. * Ability to prioritize effectively and stay organized in a fast-paced environment with multiple competing demands. ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS AND PERKS 🌍 Flexibility & time off Enjoy the option to work from almost anywhere for up to 20 days per year, generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset. 🧠 Health & wellbeing Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance. 📈 Growth & development We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources. ✨ Extra perks Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week. ---------------------------------------------------------------------------------------------------------------------------------- WORK ENVIRONMENT & FLEXIBILITY At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. ---------------------------------------------------------------------------------------------------------------------------------- INCLUSION We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. #LI-FF1

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We’re looking for a vendor operations program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity. In this role, you will ensure we run efficient ad review processes to reduce delays that can impact campaign launches and delivery. You will serve as a bridge between Sales, offshore vendor teams, and cross-functional partners (Ads Policy) to resolve time-sensitive escalations, remove friction, and create a seamless experience for advertisers and sellers. You should be organized, action-oriented, and comfortable working in a tactical, queue-based environment. Location: Hybrid. London, UK RESPONSIBILITIES: * Oversee day-to-day vendor operations: Monitor KPIs, SLAs, quality metrics, and agent output to help ensure ad review work is executed consistently and efficiently. * Manage vendor relationships: Serve as a primary point of contact for vendor partners, build strong working relationships, conduct regular business reviews, and address operational or performance issues as they arise. * Own sales escalations: Act as an escalation point for time-sensitive, complex ad review issues affecting Sales and advertisers, and turn recurring themes into actionable insights that improve processes over time. * Strengthen escalation and quality controls: Support clear escalation paths and quality control processes for ad review, and help ensure teams are working against well-defined standards. * Translate policy into execution: Turn policy guidelines into clear enforcement checks, training, and workflow documentation for the Ad Review team. * Improve operational workflows: Refine and optimize vendor workflows so process steps are clearly documented and teams have the guidance they need to execute well. * Drive efficiency at scale: Identify and implement practical improvements that increase efficiency, quality, and scale within vendor-supported ad review operations. * Serve as a workflow subject matter expert: Support cross-functional teams by communicating partner needs and helping inform process, product, or tooling improvements. * Partner cross-functionally: Meet regularly with Sales Managers and key cross-functional partners, including Ads Policy, Ads Product & Engineering, and Safety, to ensure the program is meeting current business needs and to gather and action feedback. * Surface actionable insights: Share clear insights with leaders on trends, patterns, and areas for improvement across the ad review operation. REQUIRED QUALIFICATIONS: * * 5+ years of experience in an operations role, preferably in advertising, tech, social media, or a similarly fast-paced environment.  * Experience managing vendor operations teams that support ad review, sales or support functions * Process-oriented, with experience in standardizing and optimizing internal processes  * Strong communication and negotiation skills, especially with senior stakeholders  * Comfortable operating in a fast-paced and evolving work environment * Able to manage time efficiently and navigate ambiguity  * Action-oriented and able to break down complex strategies into an actionable plan * Strong analytical and problem-solving skills Benefits: * Group Personal Pension Scheme with Employer match * Private Medical and Dental Scheme * Income Replacement Programs * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Bike to Work scheme * Flexible Vacation & Reddit Global Days Off #LI-Hybrid In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Lovable

Why Lovable? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products — fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and a growing share of our value comes from how well we connect to the tools our users already rely on. And we're just getting started. We're a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. Requirements * You are absolutely passionate about AI and constantly experiment to find new ways to work more efficiently with it. * 5+ years in product management, with meaningful time on platform, integrations, API, or partner-facing products. * A proven track record of owning a roadmap and leading an engineering team to ship. * Technical fluency — you program or have programmed in the past, and can hold credible conversations about APIs, auth, and integration architecture. * Strong product and operational judgment. * Strong root-cause and systems thinking. * Comfort working across teams you don't manage — you can align a dotted-line partner org on shared priorities without formal authority. What we're looking for * Someone who can hear 30 different partner requests and synthesize them into the 2 things that actually matter. * World-class product taste applied to the unglamorous-but-critical stuff — integrations, auth, reliability — that partners have to trust. * Sharp prioritization: the ability to weigh the inbound partner queue against longer-term bets and make clear calls. * Extreme clarity in communication — with partners, with engineers, with leadership. * A self-directed operator who builds the roadmap rather than just managing the inbox. What you'll do In one sentence: Do all it takes to make Lovable the platform partners want to build on. What this includes: * Own the partnerships roadmap. Define what we build, make the trade-off calls, and drive execution with your engineering team and design. * Work hand-in-hand with the partnerships org. Take their partner relationships, requests, and context, and translate them into clear product requirements — not secondhand summaries. * Bring the context. Synthesize what you're hearing across partners into clear themes and opportunities, and present them with conviction and rigor. * Scope ruthlessly. Partner needs sprawl — your job is to find the smallest thing we can ship that unlocks the most value. * Balance the queue against the bets. Ship against reactive partner requests while reserving room for proactive integrations worth building before anyone asks. * Check with users and metrics to learn what works, what should be iterated on, and what should be killed. If you want significant ownership of a critical growth area while staying close to partners and details day to day, this might be the perfect fit. About your application Please submit your application in English. It's our company language, so you'll be speaking lots of it if you join. We treat all candidates equally — if you're interested, please apply through our careers portal.