Evora IT Solutions · IN_Bangalore
Head of Evora Service Partner
WHO WE ARE Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenan...
WHO WE ARE
Evora is an international system integrator with focus on
mobile and user experience (UX). We are a trusted partner
for innovative digital maintenance and service solutions for
global and regional customers in Europe, North America, Asia
& Pacific. As SAP Gold Partner, Service Now Specialist and
Click partner (by Salesforce), we offer consulting services,
software development, quality assurance services and system
integration based on standard components and products, as
well as support & application management. By implementing
best-practice solutions while optimizing their processes, we
help our customers to be successful in tomorrow's world.
The wisdom, knowledge, and experience of Evora employees at
implementing complex workforce management solutions is what
sets us apart. We look for the best to hire and to keep. The
attractive combination of high-value consulting services
with a competitively priced remote development team has
proven to be successful in projects worldwide. With a solid
growth, currently 450+ Evorians are working in offices in
India, US, Brazil, Germany, Austria and Spain.
As a trusted partner for data-driven transformation, we help
enterprise customers design, build, and operate modern data
platforms, business intelligence solutions, and AI-powered
applications across the Microsoft ecosystem. Our team of
experienced consultants and engineers delivers end-to-end
solutions spanning Microsoft Fabric, Azure Synapse
Analytics, Azure Databricks, Power BI, Azure AI Foundry, and
Power Platform. With a strong commitment to quality,
innovation, and customer proximity, Evora (Connect) combines
deep technical expertise with strategic advisory to empower
organisations on their digital journey.
About Evora IT Solutions & Evora Service Partner
Evora IT Solutions Group is a global SAP partner delivering
innovative IT services and solutions. As part of our growth
strategy, we are establishing the Evora Service Partner
Centre (“Evora Service Partner”) — an unified, centralised
function supporting all Evora entities globally under a
single operating model. Phase 1 of Evora Service Partner
will serve our Germany and USA entities, with a clear
expansion roadmap to additional regions.
WHO WE ARE LOOKING FOR
Role Overview
The Head of Evora Service Partner is a senior leadership role who will be the founding leader to own the end-to-end journey
responsible for building, running, and continuously improving the Evora Service Partner Centre. You will lead a multi-functional
team across Finance, HR, IT, Marketing, and Mini CXO streams, ensuring operational excellence, scalability, and clear governance
across all entities served.
In the near term, the role is heavily hands-on: establishing governance structures, defining the operating model, shaping the
hiring strategy, and driving the transition of operational functions into the ESP. Over time, you will lead a scaled organisation
with deep functional ownership, service delivery accountability, and direct influence on enterprise-wide transformation.
Required Qualifications & Experience
- 12+ years of total professional experience, with a strong background in shared services, business operations, or management
consulting.
- 5+ years in a leadership or management role, with demonstrated experience leading cross-functional teams.
- Proven track record of setting up or transforming a Service Partner Centre or Centre of Excellence (CoE).
- Hands-on experience managing Finance, HR, or IT operations at a senior level.
- Strong understanding of global business operations, with exposure to European or US markets preferred.
- Experience working in an IT services, consulting, or SAP partner environment is an advantage.
- Bachelor’s or Master’s degree in Business Administration,
Finance, Operations, or a related field.
WHAT YOU BRING
ESP Setup
- Lead the end-to-end establishment of the ESP — covering governance, compliance coordination, operational readiness, and
infrastructure setup
- Design and implement the Target Operating Model (TOM) including organisational structure, service catalogue, and delivery
governance
- Define location strategy, workforce planning, and a phased capability expansion roadmap
- Establish legal and entity setup coordination in partnership with relevant internal, external & global stakeholders
Strategic Leadership & Service Delivery
- Define and execute the Evora Service Partner strategy in
alignment with Evora’s global growth objectives.
- Own the operating model design, governance framework, and
service delivery standards across all Lines of Business
(Finance, HR, IT, Marketing, and Mini CXO).
- Lead the Phase 1 launch for Germany and USA and drive the
expansion roadmap for additional regions.
- Act as the primary liaison between the Evora Service
Partner and the India MD, country CEOs/MDs, and senior
stakeholders.
Operational Management
- Oversee day-to-day operations of the Evora Service
Partner Centre, ensuring SLAs and KPIs are met across all
LOBs.
- Build and manage high-performing teams across Finance,
HR, IT, and Marketing functions.
- Drive process standardisation, automation, and continuous
improvement initiatives to eliminate duplication and
increase efficiency.
- Ensure robust financial controls, compliance, and
reporting standards across all entities served.
People & Team Leadership
- Hire, develop, and retain talent across LOB heads and
functional teams.
- Define clear ownership and accountability at every level
through structured Lines of Business governance.
- Foster a culture of collaboration, service excellence,
and accountability within the SSC.
Governance & Stakeholder Management
- Establish decision rights, escalation paths, and a
regular performance review cadence.
- Define and publish service catalogues and service
charters for each LOB.
- Serve as the primary point of accountability for all
shared services deliverables to country leadership.
- Manage relationships with internal stakeholders across
Germany, USA, India, and future expansion markets.
WHAT WE OFFER
Our Values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust form the foundation of our organization
and guide the way we work and grow together.
Company Culture – We foster a collaborative environment where teams work together in integrated virtual teams to serve our
customers effectively. We are committed to sharing our success with employees through a strong workplace culture and financial
participation.
Hybrid Work Model – We follow a hybrid work culture where employees work from the office twice a week, providing flexibility while
encouraging collaboration.
Great Place to Work – We are proud to be certified multiple times as a Great Place to Work, reflecting our commitment to creating
a positive and rewarding workplace.
Buddy Program – As part of our hiring process, new joiners are assigned a buddy who helps them understand the team, technology,
and company culture before joining, enabling a smoother transition.
Growth & Learning – We support continuous learning through training sessions and development programs. Employees also receive
access to Udemy for upskilling.
Benefits – Our benefits include transportation, office lunch, flexible work options, internet and mobile reimbursements, multiple
hub locations, insurance coverage, and more.