ServiceNow Senior Lead/Architect

Evora IT Solutions

WHO WE ARE Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world. The wisdom, knowledge and experience of Evora employees at implementing complex workforce management solutions is what sets us apart. We look for the best to hire and to keep. The attractive combination of high-value consulting services with a competitively priced remote development team has proven to be successful in projects worldwide. With a solid growth, currently 450+ Evorians are working in offices in India, US, Brazil, Germany, Austria, Spain and Switzerland. WHO WE ARE LOOKING FOR * Work on ServiceNow-based projects * Develop and implement complex solutions to meet customer requirements * Configure and implement custom applications/modules * Align closely with peers to ensure delivery on time, on budget, on scope * Support teams working in other domains to satisfy integration needs. WHAT YOU BRING * Advanced experience with ServiceNow implementations with 3-6 years of Experience in ServiceNow * B.E./ B.Tech (Computer Science, Information Science, Electronics and Communication) * MCA/M.Tech (Computer Science) WHAT WE OFFER * Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)  * System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP   * Strong communication, Strong presentation and writing skills   * Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Advanced experience with ServiceNow implementations with 2-6 years of Experience in ServiceNow * Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)  * Nice to have ServiceNow customer implementation of FSM/CSM. * ServiceNow CSA certification is required.  * System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP   * Strong communication, Strong presentation and writing skills   * Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members   * Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem  * Management, Configuration Management, Change Management, Knowledge Management or other ITSM application   * Experience with extending the ServiceNow schema to custom applications    * Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.,  * Understands technical and functional design requirements related to ServiceNow  Create and manage scripts and workflow  * Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell). * A fundamental understanding of ITSM, ITIL or CMDB   * Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system   * Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs   * Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications   * Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly  * Custom UI Changes with usage of Web Technologies such as DOM, HTML changes  * Experience with ServiceNow's ServiceWatch and/or Discovery tools  * Experience presenting and conducting demo reviews with client stakeholder Why you would love to join us Our values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust Company culture - We value team cooperation and work together in integrated virtual teams to serve our customers. As a company, we are committed to sharing our success with our employees, both in the form of an exceptionally good company culture and through financial participation. Hybrid mode of working – Our Organization follows hybrid work culture where employees can work twice a week from their respective office space.  Great place to work – We are proud to be certified and awarded multiple times as one of the best places to work for any individual. Buddy program – We have a buddy program included in our hiring process which gives an insight to the new joiner about the team, technology n culture before joining us to connect better. Growth and learning – Evora provide various platforms for upskilling in the form of sessions and training which helps an individual to enhance his/her skills. Udemy access provided by the company for upskilling. Benefits – Transportation, Lunch provided in the office, flexibility, Internet and mobile reimbursement, different hub locations, Insurance and many more.

Evora IT Solutions

WHO WE ARE Zur Verstärkung unseres Teams in Deutschland suchen wir dich als Senior ServiceNow Technical Architect* *Geschlecht egal, hauptsache Du passt zu uns! WHO WE ARE LOOKING FOR Deine Rolle bei uns: Du gestaltest und verantwortest die technische Umsetzung spannender ServiceNow-Projekte und bringst deine Expertise aktiv in unsere Kundenprojekte ein. Dabei übernimmst du insbesondere folgende Aufgaben: * Du entwickelst und designst komplexe ServiceNow-Lösungen, die echten Mehrwert für unsere Kunden schaffen * Du setzt Anforderungen technisch um und verantwortest die Implementierung und Konfiguration maßgeschneiderter Anwendungen und Module * Du arbeitest eng mit unseren Kunden zusammen, verstehst ihre Anforderungen und baust langfristige, vertrauensvolle Beziehungen auf * Du stellst gemeinsam mit deinem Team sicher, dass Projekte im Zeit-, Budget- und Scope-Rahmen erfolgreich umgesetzt werden * Du koordinierst dich mit anderen Teams, insbesondere im Bereich Integrationen und Schnittstellen * Du arbeitest mit internationalen Kolleginnen und Kollegen zusammen * Du teilst dein Wissen im Team und trägst aktiv zur Weiterentwicklung von Best Practices bei WHAT YOU BRING Das bringst du mit: * Ein abgeschlossenes Studium im IT-Bereich oder eine vergleichbare Ausbildung mit entsprechender Berufserfahrung * Mehrjährige Erfahrung (mind. 5 Jahre) im ServiceNow-Umfeld, idealerweise in komplexen Projekten * Sehr gutes Verständnis der ServiceNow-Plattform, Architektur und Module * Erfahrung in der Integration von ServiceNow mit anderen Systemen * Know-how in mindestens einem der folgenden Bereiche:  CSM, FSM, SPM oder SOM * ServiceNow Certified Technical Architect * Erfahrung mit Methoden wie Scrum oder ITIL ist ein Plus * Eine kundenorientierte Denkweise und Freude an der Zusammenarbeit mit unterschiedlichen Stakeholdern * Eine selbstständige, strukturierte und lösungsorientierte Arbeitsweise * Sehr gute Deutsch- und Englischkenntnisse * Reisebereitschaft je nach Projekt (bis zu ca. 50 %) WHAT WE OFFER Das erwartet dich * Spannende Projekte im stark wachsenden ServiceNow-Umfeld * Viel Gestaltungsspielraum und Verantwortung * Ein internationales und kollegiales Arbeitsumfeld * Die Möglichkeit, deine Karriere in Richtung Lead Architect oder Head of Development weiterzuentwickeln Bei uns erwartet dich nicht nur ein Job, sondern eine werteorientierte Zusammenarbeit in einem globalen Team. Wir leben und fördern unsere selbstbestimmten Core Values Collaboration, Happiness, Trust, Commitment, Evolution und Entrepreneurship. Was wir Dir abseits vom Standard anbieten: * Deine mentale Gesundheit liegt uns am Herzen! Deshalb bieten wir dir Zugang und Unterstützung zu allen mental health bezogenen Themen durch unsere Kooperation mit nilo.health. Von Präventionsangeboten bis hin zur Akutbetreuung - wir sind für dich da. * Flexibilität ist uns wichtig! Mit einem Remote Arbeitsvertrag kannst du bequem von zu Hause aus arbeiten. Wir unterstützen dich auch bei der Ausstattung deines Home-Office Arbeitsplatzes, damit du dich optimal entfalten kannst. * Vereinbarkeit von Job & Privatleben! Neben flexiblen Arbeitszeiten, bieten wir zusätzliche Kind-Krankheitstage an, um dir familiäre Herausforderungen wie die Kinderbetreuung zu erleichtern.  * Wir investieren in deine Weiterbildung! Mit einem jährlichen Budget hast du die Möglichkeit, dich fachlich und persönlich weiterzuentwickeln. Nutze diese Chance, um neue Fähigkeiten zu erlernen und dich kontinuierlich zu verbessern. * Bei uns wird Teamarbeit großgeschrieben! Neben Gesundheitszuschüssen bieten wir dir auch Team-interne Wertschätzungstools, um deine Leistungen zu würdigen. Zudem erwarten dich spannende Veranstaltungen wie unsere Internationale Co-Working Week, Sommerfest, Weihnachtsfeier und Team-Co Workings. * Wir stehen für Gelebte Chancengleichheit! Bei uns sind alle willkommen, unabhängig von Geschlecht, Herkunft oder Lebenshintergrund. In Initiativen wie unserem Evora-Women-Call geben wir den Raum, spezifische Themen direkt und ohne Umwege ans Management zu bringen.  * Wir belohnen deinen Erfolg! Nach Abschluss deiner Probezeit stehen dir verschiedene Optionen wie Firmenwagen, Firmenrad oder Bahncard zur Verfügung. Zudem bieten wir eine gehaltsbezogene Beteiligung an den Unternehmenszielen und -erfolgen. Evora ist ein innovativer Softwarehersteller und IT-Dienstleister. Wir sind menschenorientiert, agil, flexibel und global vernetzt: Mit unseren Teams weltweit setzen wir anspruchsvolle Kundenprojekte um und legen dabei großen Wert auf Teamkultur, Core Values, Diversity und Sustainability.  Als Arbeitgeber wurde Evora mehrfach ausgezeichnet: in Deutschland im Jahr 2023 bereits zum vierten Mal in Folge als Great Place To Work sowie seit vielen Jahren als Top-Arbeitgeber auf Kununu.  Durch die Nutzung modernster Technologien von SAP und ServiceNow bieten wir unseren Kunden integrierte Lösungen für Asset Management, Field Service Management und mehr. Als Teil der Allgeier Gruppe gehören wir zu den führenden IT-Service Unternehmen Deutschlands. Bist du bereit, ein Evorian zu werden und von unseren einzigartigen Benefits zu profitieren? Dann bewirb dich jetzt! Wir freuen uns darauf, dich kennenzulernen.

Lingaro Group

Job Summary: We are looking for an experienced Al Ops Tech Leader — Operations Support to lead the intelligent transformation of our operations support functions. This senior technical leadership role combines deep hands-on contribution to data & Al solutions that directly enhance operations support processes with strategic leadership in developing AIOps tools/platforms and driving Al technical direction for all operations support initiatives. The role is explicitly centered on operations support domains — including incident management, major incident response, problem management, change enablement, service desk / Level 1—3 support, monitoring & observability, service reliability, and operational resilience. You will remain actively involved (-40—50%) in delivering technical support in data solutions that solve real operations support pain points, while leading the design, build, and evolution of AIOps tooling and serving as the principal Al technical authority for operations support transformation programs. This is a player-coach position in the operations support space: hands-on technical delivery + team leadership + Al architecture governance for operational excellence.   Key Responsibilities Hands-on Data & Al Solutions for Operations Support •            Actively lead and contribute to high-impact data/AI projects that directly improve operations support outcomes — e.g., real-time incident enrichment, predictive alerting, automated root-cause analysis, change risk scoring, ticket clustering & autotriage, knowledge mining for support agents, and intelligent runbooks. •            Design and deliver scalable features embedded into operations support workflows and platforms (ServiceNow, Jira Service Management, monitoring tools, ITSM systems, etc.) in collaboration with multidisciplinary competency teams. •            Ensure solutions meet strict operations support SLAs for reliability, low latency, auditability, explainability, and zero-downtime deployment. •            Up-to-date with innovations and research in AIOPS Tools AIOps Tools & Platform Leadership for Operations Support •            Lead the architecture, development, and continuous enhancement of internal AIOps platforms and reusable components that power operations support teams — including integration with ITSM, observability (Prometheus/Grafana/ELK/Dynatrace/Splunk), ticketing, and automation tooling. •            Support  MLOps/AlOps best practices specifically for production operations support Al systems: model monitoring in live ops environments, drift & performance degradation detection, rollback mechanisms, and cost control at operational scale. Al Technical Leadership for Operations Support Initiatives •            Serve as the lead Al technical authority and trusted advisor for all operations support programs, automation movements, and Al transformation efforts across service operations, NOC, support desks, infrastructure operations, and reliability engineering. •            Lead technical discussions, architecture reviews, PoCs, vendor evaluations, and solution selection whenever Al is being considered or applied to operations support challenges. •            Identify, prioritize, and drive the highest-ROI Al use cases in operations support — e.g., reducing MTTR/MTTD, automating Level 1 triage, predicting PI incidents, autogenerating post-mortems, optimizing shift handovers, and enabling proactive operations support.     Team & People Leadership •            Build, mentor, and lead a high-performing squad of AIOps specialists focused on operations support outcomes. •            Foster a culture of rapid experimentation, production-first mindset, and relentless focus on operational impact (reduced toil, faster resolution, higher availability). •            Perform technical coaching, design/code reviews, and career development with emphasis on operations support domain knowledge. Stakeholder & Cross-Functional Collaboration •            Partner intensively with operations support leaders, incident managers, service owners, reliability engineers, ITSM/process teams, and infrastructure groups to align Al initiatives with operational priorities and pain points. •            Strong collaboration with DS&AI Competency.   Qualifications & Experience Required •            10+ years in data engineering, Al/ML engineering, or operations support technology roles, with 4—6+ years in technical leadership positions within operations support / IT operations / service operations environments. •            Proven track record delivering production Al/ML/data solutions that measurably improved operations support KPIs (MTT R, MTT D, ticket deflection, toil reduction, availability). •            Strong hands-on expertise with modern data/AI stacks (Python, Spark, Kafka, Airflow, cloud data platforms, PyTorch/TensorFlow, LLM frameworks) and integration into operations support ecosystems (ServiceNow, PagerDuty, Splunk, Datadog, Moogsoft, BigPanda, etc.)., Databricks, Azure/ADF.   •            Deep practical experience with AIOps patterns in live operations support settings: event correlation, anomaly detection, automated actions, predictive analytics, GenAI for ops. •            Experience leading development or significant enhancement of AIOps/internaI tooling platforms specifically for operations support teams.     Preferred •            Background in ITIL-aligned operations support processes (incident, problem, change, service request, knowledge management). •            Hands-on work with GenAl/LLM applications in operations support (ops copilots, auto-remediation agents, intelligent knowledge search, summarization of alerts/incidents). •            Prior success scaling AIOps capabilities in large-scale operations support / NOC / shared service environments. Leadership & Soft Skills •            Ability to stay deeply technical while leading people and strategy in a high-velocity operations support context. •            Excellent communication — can explain complex Al concepts to operations support practitioners and translate operational pain into technical roadmaps for executives. •            Strong bias for action, production impact, and reducing operational toil through intelligent automation.