PMaaS- Project Manager

OUR STORY:   🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.   Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.   With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.   Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.   📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.   WHY WE NEED YOU ?   Our growth is driving us to strengthen our Enterprise Customer Engineering team to support the expansion of our Enterprise segment and ensure the highest level of technical service for our strategic clients. Your mission will be to ensure the technical success and operational delivery of our Enterprise customers in order to maximize their adoption of Scaleway’s platform while building long-term trusted relationships.   YOUR FUTURE TEAM We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together. You will be part of a team of 4 Technical Account Managers, managing portfolios of strategic Enterprise customers. Each TAM acts as the primary technical partner for their clients, ensuring successful adoption of Scaleway services while orchestrating collaboration with internal teams. The team works closely with many departments across Scaleway, including Support, Engineering, Product, Sales, and Customer Success, to deliver high-quality service and ensure alignment between customer needs and our platform evolution. As the Enterprise segment continues to grow, the team will expand to 6–7 members by the second half of 2026, supporting an increasing number of strategic accounts across industries such as CAC40 companies, scale-ups, and public sector organizations requiring sovereign cloud infrastructure.     YOUR DAILY ROUTINE - Act as the technical trusted advisor for a portfolio of Enterprise customers - Coordinate internally with support, engineering, and product teams to ensure successful project delivery - Support clients in designing and optimizing their cloud architectures on the Scaleway platform - Drive technical adoption of Scaleway services and ensure customers leverage the platform effectively - Lead or co-host Quarterly Service Reviews (QSRs) and steering committees with customer stakeholders, including C-level executives - Monitor SLA performance, incidents, and root cause analyses (RCA) for your accounts - Manage and coordinate responses during critical incidents impacting strategic clients - Provide FinOps guidance and cost optimization recommendations - Collect and structure product feedback and real-world use cases to share with Product teams -Contribute to the continuous improvement of customer processes and service delivery   ABOUT YOU   HARDSKILLS Experience working with cloud infrastructure environments (IaaS/PaaS) Strong understanding of cloud architecture and infrastructure design Experience with technologies such as Kubernetes, Terraform, Linux, or S3-compatible storage Experience managing or contributing to cloud migration projects (on-premise to cloud or cloud-to-cloud) Ability to design and review scalable and highly available architectures Familiarity with FinOps practices and cloud cost optimization   SOFTSKILLS Excellent communication skills in English and French, both written and spoken Strong client-facing and relationship management abilities Analytical mindset and strong problem-solving skills Diplomacy and active listening when working with stakeholders Ability to remain calm and effective in high-pressure or incident situations Pedagogical mindset and ability to explain complex technical topics clearly Empathy and strong customer-oriented mindset   WHAT YOU WILL FIND AT SCALEWAY ++++ Hybrid work: We offer up to 3 days of remote work per week. Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities. Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches. Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life. International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.   🚀Why join the Scaleway adventure ? ✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. ✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification   .🔜 THE NEXT STEPS … HR screening interview to discuss your background and motivation (30 min) Hiring Manager interview with Xavier Ruiz Perdomo to understand your experience and approach to the role (45 min) Team interview to validate your expertise and assess your fit with the team (45 min)

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Principal Product Manager on Twilio’s Onboarding and Compliance product team. About the job Twilio is growing rapidly and is looking for a highly skilled and motivated Principal Product Manager to join our Trust Hub product team in Onboarding and Compliance. Trust Hub is Twilio’s KYC Platform (Know Your Customer), and it is the gateway to accessing all of Twilio’s communication APIs. In this role, you will own various Trust Hub products end to end where you will aim to create streamlined and lovable registration experiences while also maintaining best in class KYC standards. Responsibilities In this role, you’ll: * Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap that aligns with the company's goals and objectives. * Lead cross-functional teams to drive planning, design, development, and launch of products that execute on the vision * Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use stories * Define key metrics to evaluate product performance, constantly analyzing data to inform product decisions and measure success * Manage relationships and expectations with a wide range of cross-functional stakeholders at all levels of the organization * Mentor junior PMs on product management best practices and support their professional development * Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Minimum of 10 years of experience in product management in SaaS, IaaS or PaaS * Proven track record of leading successful product launches and driving product strategies * Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes. * Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders * Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals * Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges * Bachelor in Computer Science, Engineering, or equivalent practical experience.   Desired: * Experience building products/services related to APIs, developer experience. * Experience working with telecommunications or other regulated ecosystems.    Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.   What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $ 213,900. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500. * Based in the San Francisco Bay area, California: $201,280 - $251,600. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.   Application deadline information  Applications for this role are intended to be accepted until May 1st, 2026 , but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.