Renewal Representative

Senior Renewal Representative

Sophos

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.   Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.   Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Summary The Senior Renewal Representative is an individual contributor sales role, responsible for achieving sales target by reaching renewal rate, renewal ACV and renewal billings targets in a prescribed territory. As customers have acquired Sophos solutions, it is necessary that we continue to ensure those customers realize the value expected from their purchase and renew and ideally expand that business relationship together. The Renewals Account Manager will be responsible for managing the full pipeline of renewals business in a prescribed territory and exceeding renewals targets for the India market.

Renewals Representative

Newrelic

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Abous us: We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!   Your opportunity: We believe that keeping our existing customers is as equally meaningful as gaining new ones. We advocate the principle of a virtuous cycle of customer success and improved revenue performance. As a Renewal Representative, you will be responsible for ensuring that our customers are renewing their subscriptions on time with desired outcomes aligned to company KPIs. You will work closely with our sales and customer adoption teams to identify opportunities for renewal and expansion within our existing customer base. This role requires a deep understanding of our software and the industry, as well as excellent communication and relationship-building skills. What you'll do: * Own the Renewal Lifecycle: Negotiating and finalising renewals by interacting with customer decision-makers and end-users, building positive relationships with the customer and internal teams. * Drive Account Growth: Focus on client retention and revenue expansion within your assigned book of business. * Cross-Functional Collaboration: Work closely with sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base. * Support Strategic Initiatives: Collaborate with cross-functional teams to develop and implement customer retention and expansion initiatives. * Optimize the Customer Journey: Analyze renewal data and customer feedback to identify areas for improvement in the renewal process and customer experience. This role requires: * 7+ years experience in sales, renewing contracts or customer success * Demonstrated success in driving the renewals process, with a proven track record of achieving high renewal rates and revenue retention * Strong understanding of the underlying drivers of business success across industry sectors * Excellent communication and relationship-building skills, with the ability to work effectively with both internal and external stakeholders * Proven ability to work collaboratively with cross-functional teams to achieve shared goals * Strong verbal and written communication skills * Strong analytical skills and experience working with data to inform strategy and decision-making Please note that visa sponsorship is not available for this position. #LI-AD1   Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.  If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.  Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Sales Representative, Northeast

Khanacademy

Notice to applicants: We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the @khanacademy.org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid. ABOUT KHAN ACADEMY Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities. OUR COMMUNITY  Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional. THE ROLE Khan Academy is looking for a passionate Sales Representative to join our District Partnership team to help change education. Our team is focused on driving impact for as many students as possible by expanding our Khan Academy Districts partnerships to support schools and school districts across the country. We work closely with our partners to provide solutions that will drive engagement of Khan Academy’s products and services with administrators, teachers, and students in order to significantly improve student outcomes and success. This is a hybrid sales role, managing both incoming leads as well as prospecting for partners in small to medium sized (2,500 to 10,000 students) school networks and districts across the Northeast. Through managing inbound leads and building a pipeline of target partners in your region, you’ll set meetings with interested customers in order to pitch the value proposition of the products and services in our district partnerships. You’ll be a Khan Academy product expert, familiarizing yourself with the Khan Academy content and tools available to partners, as well as the different partnership models we can provide to schools and districts. You will be in constant coordination with the Northeast sales leads to support their efforts in building out a pipeline of potential partners at the state and local level. You’ll work closely with internal Success, Professional Learning, Operations, Marketing, Legal, and Product teams to ensure that our sales process runs smoothly in order to hit our yearly sales goals and optimize renewal rates.  This role will require roughly 10-15% travel. The ideal candidate will reside in the Eastern time zone.  Key Responsibilities: * Own the full sales cycle for small to medium sized inbound leads across the Northeast. * Collaborate with the Districts Operations team to define and implement process improvements for vetting, engaging, and tracking all inbound leads. * Coordinate with the Director of School Partnerships as well as the Northeast Sales leads to identify a list of small to medium sized partners for you to target as potential partners * Support the Northeast Sales leads on any special projects within their regions, including state-level initiatives, conferences, pitch meetings, and high level training sessions for teachers and admins  * Meet monthly and yearly sales targets, while tracking and reporting on status of all current leads, both in Salesforce and in weekly Marketing and Sales team meetings. * Assist the Khan Academy sales team members on the contracting process for school and small districts partnerships. * Work closely with our Districts Marketing team and sales enablement to provide feedback on our marketing campaigns, sales collateral, lead collection flow, and sales pitch materials. * Work with our District Success and Professional Learning teams to ensure all new partners are successfully transitioned to district success managers for implementation and support. * Coordinate with the internal Khan Academy Kids and Assessments teams, as well as external partners to offer additional services to relevant target districts. * Assist the sales and operations teams in creating proposals to respond to districts’ requests for RFPs/RFQs, Data Privacy Agreements, and vendor documentation * Be a voice of the customer to Khan Academy product teams by relaying partner feedback on our partnerships in order to help prioritize the product roadmap. WHAT YOU BRING * 2+ years in sales, partnerships, or professional learning roles, with at least 1 year partnering with U.S. schools or school districts * Understanding of the K-12 Education market and EdTech providers * Strong written, communication, and presentation skills * Ability to understand the different needs of all stakeholders in the school district ecosystem, from classroom teachers through Superintendents and other district leads, and adjust your pitch as needed  * Experience with both inbound and outbound lead generation, as well as a keen understanding of building and managing a sales pipeline * Background as a former classroom teacher or administrator * Ability to work independently and think creatively in order to provide realistic solutions for partners * A passion for education and driving meaningful change, and understanding how that translates into a successful partnership * Experience using a CRM to track all stages of a sales pipeline, Salesforce preferred * Understanding of districts’ procurement processes, including experience submitting bids for RFPs/RFQs is a nice to have * Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere" * Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization PERKS AND BENEFITS We may be a non-profit, but we reward our talented team extremely well! We offer: * Competitive salaries * Ample paid time off as needed – Your well-being is a priority * 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost * Remote-first culture - that caters to your time zone, with open flexibility as needed, at times * Generous parental leave * An exceptional team that trusts you and gives you the freedom to do your best * The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education * Opportunities to connect through affinity, ally, and social groups * And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being. The compensation band for this role is $77,600 - $97,000 USD annually for candidates based in the United States. Please note that this role is not eligible for bonuses or commission. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data.  MORE ABOUT US * Sal’s TED talk from 2011 * Sal’s TED talk from 2015 * Sal's TED talk from 2023 * Our team:  http://www.khanacademy.org/about/the-team OUR COMPANY VALUES Live & breathe learners We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators. Take a stand As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve. Embrace diverse perspectives We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team. Work responsibly and sustainably We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable. Bring out the joy We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors. Cultivate learning mindset We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals. Deliver wow We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply. As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org