Customer Experience Specialist

SCANDINAVIAN AIRLINES SYSTEM DENMARK -NORWAY-SWEDEN

Company description: Scandinavian Airlines System SAS Job description: Are you motivated by improving how things actually work for customers, translating insights into changes that make a real difference? At SAS, we are strengthening how we work with customer experience across the organization. We are now looking for a Customer Experience Specialist who can help translate our CX ambition into concrete, scalable improvements across key customer journeys with a clear focus on how we meet customers in practice, across frontline interactions, customer service, and communication. This is a role for someone who enjoys working at the intersection of insight and execution and who is comfortable driving progress in a cross-functional environment.  Challenges you will work on: In this role, you will be part of developing and embedding how we deliver customer experience at SAS. You will work hands-on to turn insights and priorities into tangible improvements across the customer journey.  You will: Work with and improve how SAS meets the customer across frontline interactions, customer service, and communication, shaping a consistent service and hospitality experience Drive improvement initiatives across key customer journeys, from identifying opportunities to supporting implementation together with the business Translate customer insights into concrete actions and help ensure follow-through and impact Contribute to building and refining frameworks, tools, and ways of working that enable teams to deliver consistent, high-quality experiences Support and collaborate with stakeholders across functions (e.g. operations, commercial, digital) to align on priorities and drive progress Help strengthen a network of CX ambassadors across the organization  In your first period, you will focus on understanding key service moments and journeys, while contributing to a set of prioritized improvements where you can create visible impact.  The Team You will be part of a newly established central Customer Experience & Insights team, working to strengthen how SAS works with customer experience across the organization.  We combine insight and execution, focusing on turning customer understanding into concrete improvements and embedding CX in how teams work day to day. We work closely with stakeholders across SAS to make customer experience practical, actionable, and consistent.  To be successful we believe you have Have experience within customer experience, service design, hospitality, or related areas Have worked with improving customer journeys or services in a structured and hands-on way Are comfortable driving initiatives across teams, even without formal ownership Can translate insights into concrete actions and next steps Bring a structured and pragmatic way of working, with the ability to prioritize and move things forward Build strong working relationships and collaborate effectively across functions Take ownership and are motivated by delivering tangible outcomes Have a mindset of continuous improvement and learning Are interested in how service is delivered in practice, including frontline interactions, communication, and overall customer experience  Preferred qualifications 5+ years of experience in customer experience, service design or hospitality  Proven track record of driving tangible improvements in customer journeys or service delivery Experience working in cross-functional or complex organizations Strong stakeholder management and ability to influence without formal ownership Experience using CX insights and metrics (e.g. NPS, CSAT) to drive action Fluent in English Background in travel, airline, or other service-heavy industries is a plus Based in Stockholm or ability to commute to office in Solna   Additional information Deadline for application: 10/08/26.  We encourage you to apply as soon as possible. However, due to the summer holiday period, applications will not be reviewed before 10 August. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations.  Desired start date: As agreed Position: Fulltime (100%) starting with a 6-month probation period   This position is based in Frösundavik, Solna (Stockholm), and you will be expected to work onsite. Remote work may also be an option, depending on the agreement made with your manager.  Come and fly with us!

SAVR AB

SAVR is a fast-growing Swedish fintech company on a mission to reinvent investing. We empower investors with a platform that offers lower fees, greater transparency, and a radically improved experience. We’re not just building another investment service — we’re reimagining how financial products should work for people, not just institutions. As part of our ambitious, innovative and curious team, you’ll help shape the future of investing in Sweden and beyond. The Role  As a Customer Experience Specialist at SAVR, you’ll become a true product expert and the voice of our customers. You’ll help investors navigate our platform with confidence, provide thoughtful and proactive support, and play a key role in continuously improving how we communicate, solve problems, and deliver value. Working closely with your CX teammates and other teams across SAVR, you’ll help shape how great customer experiences are built and scaled. Your Mission Engage with customers via live chat, email, and phone, ensuring every interaction feels personal, supportive, and efficient Conduct simple analyses to understand customer inquiries and identify opportunities for improvement Proactively address recurring issues to enhance the overall customer experience Handle various back-office tasks such as onboarding and offboarding customers, including KYC, AML, and MAR-related processes, as well as managing customer transfers in and out - always ensuring compliance, accuracy, and a smooth customer journey Collaborate with internal teams and external partners to resolve queries and share insights Contribute to developing best practices and smarter ways of working as our customer base grows You’ll Thrive in This Role If You... Have experience in a customer-centric or support-focused environment Are proactive, detail-oriented, and calm under pressure - whether it’s quiet or stormy Communicate clearly and empathetically, both in writing and speech Enjoy problem-solving and thinking one step ahead for the customer Value teamwork but are equally comfortable working independently Are genuinely curious about finance and investing Have a service-first mindset and thrive in a fast-moving environment Speak and write fluent Swedish Our Cultural DNA At SAVR, we’re: 🧠 Open-minded – we embrace new ideas, diverse perspectives, and continuous learning 🚀 Bold – we take smart risks, move fast, and aren’t afraid to fail forward 🤝 Honest – we value transparency, feedback, and doing the right thing We’re a startup, so things can be a little messy — and that’s part of the thrill. If you thrive in building as a team and handling uncertainty, you will fit right in.  What’s In It for You You’ll join a product- and design-driven company where your work has real impact. We keep things lean, move fast, and genuinely care about the experience we deliver — for customers and for each other. Here’s what we offer: 💻 Top-tier work gear 💰 Competitive salary 🏃‍♀️ Generous wellness allowance 🤒 Insurance package 🌱 Occupational pension and long-term savings support 🏢 Office-first approach to foster collaboration and quick decision-making — with flexibility when you need it (4+1) 🥗 Stocked pantry, plus regular social gatherings and wellness activities to keep energy and culture high Our Commitment to Diversity SAVR is an equal opportunity employer. We welcome people from all backgrounds, identities, and experiences. We believe diverse teams build better products and are committed to creating an inclusive workplace where everyone can thrive. Ready to Join Us? We’d love to hear from you. Apply now or reach out with any questions — and let’s build something meaningful together.

Bannerflow AB

Bannerflow is a fast-growing global SaaS company building a Creative Intelligence Platform that enables enterprise brands to predict, create, and optimize advertising across channels. We're on a company-wide AI transformation journey, where AI and agentic workflows are becoming a core part of how we build and innovate, with high expectations on adoption across all teams. We're now strengthening our Customer Experience team for the next phase of the business and are looking for a Customer Experience Specialist who gets energy from solving complex problems and making customers successful, not just closing tickets. You debug problems. You own tickets. You make customers feel heard. With a 99% customer satisfaction score, our Customer Experience team is the frontline of what we promise customers and we're raising the bar. As AI reshapes how we build and how our customers work, this role is evolving too. We want someone who's excited by that, not intimidated. What you'll actually do You'll be the person customers turn to when something's broken, unclear, or not working the way they expected. That means: Handling support across chat, email, and video, owning tickets from first contact to resolution, no handoff limbo Troubleshooting and reproducing technical issues: reading console errors, using browser dev tools, and writing clear bug reports with steps, logs, and customer impact Triaging what's a you-problem vs. an engineering-problem, and knowing how to package the latter clearly Building and maintaining knowledge base content that actually helps people self-serve, and exploring how AI can make that content smarter and more scalable Bringing customer patterns and feedback back to product, CS, and leadership. You're the voice at the table Who you are You've done this before in a B2B SaaS environment and you know what good looks like. You don't forward problems, you solve them. When a customer is frustrated, you lead with empathy and follow through with honesty. You're a strong fit if you: Have hands-on experience supporting a technical SaaS product with enterprise customers Are comfortable in a browser console. HTML, CSS, and basic JavaScript don't scare you Communicate fluently in English, in writing and on calls Follow up proactively and don't let tickets go cold Are curious about AI tools and how they can improve support quality and efficiency Thrive in a fast-moving environment where priorities shift and ownership is real Bonus points for experience in Martech, or familiarity with the Meta/Google ad ecosystem. You must be eligible to work full-time in Sweden without restriction. Why Bannerflow We live by three values: passion, collaboration, and challenge. You'll work with people who care deeply, push each other to grow, and know how to have fun doing it. Trust and ownership are real here, you'll have the space to do your best work without someone looking over your shoulder. We offer a competitive package including pension (ITP1), health allowance, parental leave top-up, health care insurance, and a hybrid setup. And with padel tournaments, hackathons, Friday beers and more, there's plenty of life outside the work too. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities. Are you + Bannerflow = true? If you're the kind of person who digs into a problem rather than bouncing it, and you want to grow in a company that takes both technology and its customers seriously, we'd love to hear from you.