
Lunar · København
Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life wit...
Banking hasn't changed much in decades. We're changing that. One product at a time.
Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product
people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users
across the Nordics.
Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm.
We move fast, we build with purpose, and we're just getting started.
As our new Fraud Specialist you'll join the FCP Operations team based in Copenhagen, reporting to Alexander, working to protect
our customers and keep their money safe.
What will you do?
What are we looking for in you?
space.
Benefits and perks
work.
anything slowing you down.
Pension, health insurance, and enhanced parental leave. From your financial future to your family moments. We've got you covered.
Are you ready to join the journey? Apply now and let's find out more!
While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business
announcements and releases 📢, check out our Instagram for an inside scoop on what it’s like to work here .
Depending on the regulations in the country where you will be employed, we will ask to see or obtain information about your
criminal record.
We welcome applications from candidates of all backgrounds. If you need any adjustments during the recruitment process, please let
us know
Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new Fraud Specialist you'll be based in Copenhagen, joining the FCP Operations team, reporting to Alexander, working to protect our customers and keep their money safe. This role serves customers across the Nordics, so fluency in Swedish and English is essential. What will you do? * Monitor and analyse transactions to identify and act on suspicious activity before it causes harm. * Handle fraud cases end-to-end — investigating, documenting, and resolving with care and precision. * Collaborate with teams across Lunar to share insights and strengthen our fraud detection capabilities. * Stay close to emerging fraud trends and financial crime typologies, applying what you learn in your day-to-day work. * Balance security with a great customer experience, making sure protection never comes at the cost of usability. What are we looking for in you? * Some experience with fraud, financial crime, or a related field — whether through work, studies, or a strong interest in the space. * An analytical mindset with an eye for patterns and anomalies. * Clear and structured communication skills — you can explain complex situations simply, both in writing and in conversation. * Comfort working in a fast-moving environment where priorities can shift and no two cases are the same. * Full professional fluency in Swedish and English, both spoken and written — you'll be working across both languages every day. Benefits and perks * 4 days in the office. We're a team that builds together, thinks together, and moves together. Showing up is part of how we work. * State of the art equipment. The newest computer, monitor, mouse, and keyboard. We want you to do your best work without anything slowing you down. * Pension, health insurance, and enhanced parental leave. From your financial future to your family moments. We've got you covered. Are you ready to join the journey? Apply now and let's find out more! While you hold on tight for us to get back to you, curious to see what we're up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it's like to work here. We welcome applications from candidates of all backgrounds. If you need any adjustments during the recruitment process, please let us know. Depending on the regulations in the country where you will be employed, we will ask to see or obtain information about your criminal record.
TL;DR Our Trust & Safety team is dedicated to safeguarding our users, products, and platform. Be the human in the loop for preventing fraud, harmful behaviors, abuse, and payment risk at Lovable. You'll investigate suspicious accounts, tune detection rules, and turn what you learn from real cases into practice for safety and security. Why Lovable? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products — fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we're just getting started. We're a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. What we're looking for 2+ years in fraud operations, payment risk, trust and safety investigations, or a similar support role at a consumer or SaaS platform. Experience with handling complex trust and safety cases, policies and resolving disputes requiring communication with customers, platforms and authorities. Clear writer. Your case notes and customer updates are clear, accurate and easy-to-read. Calm under pressure during incidents and disputes, and pragmatic about false positives vs. user friction. What you'll do Conduct end-to-end investigations of suspected safety incidents and platform ToS violations and determine appropriate enforcement actions. Manage customer interactions for safety related reports. Analyze harmful behaviour, emerging abuse patterns and threat landscape to improve detection systems and inform harm prevention strategies. Tune and propose new rules, signals, and features for our Trust & Safety detection systems. Run root-cause analyses on safety incidents and help integrate learnings back into product, risk, and engineering roadmaps. Build dashboards and alerting that make abuse trends visible and actionable, minimizing the potential for bad actors to misuse the platform. Work with the leadership of Trust & Safety, Support, and Legal on edge cases and policy changes. Use AI tooling and agents to enhance abuse detections, response and prevention proactively. Please note: This role may involve exposure to sensitive content. About your application Please submit your application in English - it’s our company language so you’ll be speaking lots of it if you join We treat all candidates equally - if you’re interested please apply through our careers portal
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Professional Services team exists to drive the adoption of Stripe capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly, integrate with high quality, and derive strategic value from Stripe immediately. Accelerate is a dedicated Stripe onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration, fraud prevention setup, and financial reporting. Whether through our foundational (free) tier or our premium high-touch service, the goal is identical—eliminate friction, reduce implementation risk, and accelerate time-to-revenue. WHAT YOU'LL DO Stripe is launching Stripe Delivery Centers—a brand new global team to design, implement, and grow Stripe operations for the next decade. We're looking for dynamic and curious people who have a passion for solving global user issues, building operations, and driving process improvements, and who want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you. As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You proactively unblock deployments and ensure users are operationally ready to scale. You manage a portfolio of users, guiding them through best practices for integration, Dashboard configuration, and risk management. You deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure. RESPONSIBILITIES * Drive time-to-value—manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates * Deliver technical workshops—lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, fraud and Radar configuration, and financial reporting * Proactive unblocking—anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration * Operational readiness—go beyond code. Help users set up their teams for success by advising on dispute management workflows and reconciliation processes * User experience—provide outstanding customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process * Continuous learning—continuously update your knowledge of Stripe products, features, and updates to ensure you provide the most current and strategic advice to your users * Process improvement—contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * High professional fluency in English. You explain complex API architecture to non-technical stakeholders and discuss business value with developers. * 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments * Technical aptitude—strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments * Problem solving—you don't just find the answer. You find the best solution for the user's specific business model. PREFERRED QUALIFICATIONS * Proficiency in French, German, Spanish, or Italian * Experience with financial systems (ERP, Accounting), online payments, or e-commerce platforms * Experience delivering live technical training or webinars to external users * Familiarity with code-level debugging in languages such as Python, Ruby, or Node.js This role is based in Dublin, Ireland and requires in-office attendance.