System Engineer / Technical Consultant (m/w/d)

JetBrains

You understand how complex software delivery can get, and you know how to help engineering teams navigate that complexity. You are a technical advisor who listens closely, speaks clearly, and enjoys helping others solve real infrastructure and workflow challenges. ABOUT JETBRAINS We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 organizations, and 88 of the Fortune Global Top 100 companies rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. WHAT YOU’LL DO TeamCity is our powerful CI/CD solution, trusted by teams of all sizes to build, test, and deliver software reliably. As our user base grows and enterprise pipelines become more complex, our customers face evolving technical and architectural choices. We need someone who can step in as a trusted technical point of contact to ensure these teams get maximum value from TeamCity, overcome structural bottlenecks, and scale their infrastructure smoothly. In this role, you will bridge the gap between our users and our internal product teams. You will own the technical relationships for a dedicated portfolio of accounts, ensuring their technical realities and feedback directly shape how we develop TeamCity. You will collaborate closely with Sales to map out long-term account plans, help product teams validate new ideas directly with users, and work independently within a highly distributed global team. Day to day, you will: * Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments. * Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts. * Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations. * Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals. * Connect with product teams to present new product ideas and evaluate their fit with your portfolio. * Handle customer escalations, balancing expectations between the internal product team and the customer. * Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences. * Partner with Sales to facilitate account expansions by developing short-term and long-term account plans. WHAT YOU’LL BRING * An empathetic, consultant-minded approach to solving technical and business problems for engineering teams. * Clear ownership of outcomes, with the ability to work independently across countries and time zones. * A collaborative mindset that thrives on building deep, trust-based relationships with external stakeholders. * The ability to stay grounded, organized, and flexible when handling customer escalations and shifting priorities. * Curiosity about how different teams build software and a drive to constantly improve existing systems. * Comfort communicating complex engineering concepts clearly to audiences of varying technical backgrounds. WHAT YOU’LL NEED * Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role. * Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments. * Proficiency with software development tools, gained through practical work in software development, QA, system administration, or release automation. * A practical understanding or hands-on exposure to AI/LLM applications within software development workflows. * Professional fluency in English, with strong verbal and written communication skills for remote and in-person presentations, product demos, and roadmap discussions. Professional knowledge of German language is highly beneficial.  * The ability to travel internationally as required by the role. WHAT SUCCESS LOOKS LIKE Success in this role means earning your customers' trust through sound architectural guidance and reliable support. You will know you are succeeding when your accounts show high health scores, smooth renewal rates, and clear optimization of their TeamCity setups. Ultimately, your impact will come from turning complex technical challenges into predictable workflows, ensuring our product team receives actionable feedback, and leaving our customers' development pipelines in a better state than you found them. WHY JOIN JETBRAINS? * Strong base salary. We offer competitive pay that reflects your skills and experience. * Flexible work schedule. Enjoy the freedom to work from home or from the office. * Extra time off. More days to relax, recharge, and do the things you love. * Learning and development opportunities. Access to conferences, courses, and language classes. * Relocation support. Assistance to help make your move as smooth and stress-free as possible. * Free meals and snacks. Lunch and refreshments provided to keep you fueled. * Health and wellness. On-site gyms or sports club stipends. * Internal events. Company-wide celebrations and team gatherings. *Some benefits may vary depending on location. We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. If this sounds like you, we’d love to hear from you. #LI-HYBRID #LI-HYBRID #LI-YY1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

myhotel.team

DEINE AUFGABEN Forward-Deployed Engineers are how Rocket gets into production. You take the platform to a hotel group and make it work in their environment: their PMS configuration, their data model, their sales process, their edge cases. This is the highest-signal role in the company. You sit between engineering, product, and the customer — configuring integrations and mapping data one day, standing in a hotel’s sales office untangling a live workflow the next. If you’ve admired the FDE model at Palantir: that’s the job, applied to hospitality. You don’t need to be a software engineer — you need deep technical understanding, structured problem-solving, and the presence to own a deployment in front of a customer. * Deployments, end-to-end. You own the technical success of each customer rollout — from initial system integration through go-live to steady production usage. You run multiple deployments in parallel, remote and on-site across the DACH/EU region, and later the US. * Enterprise integrations. Configure and validate Rocket’s connections to PMS, CRM, and enterprise systems: API setup, webhooks, data synchronization, and customer-specific data mapping. Where no clean API exists, you coordinate with our engineering team on RPA and workaround solutions — you own the outcome, engineering owns the code. * Production problem-solving. When something breaks at a customer, you’re the one who fixes it — debugging across our stack and theirs, communicating clearly with hotel operators and IT teams alike, and turning every incident into an engineering requirement so it doesn’t happen twice. * Product feedback loop. You see how Rocket is actually used before anyone else does. You bring structured field insight back to Product and Engineering and directly shape the roadmap. What success looks like: * 3 months: First deployment shipped to production independently; you know our integration stack cold. * 12 months: You run several customer accounts end-to-end, your deployment playbook is the company standard, and customers ask for you by name. DEIN PROFIL * 3–6+ years in solutions engineering, technical consulting, integration/implementation roles, or software engineering * Degree in Wirtschaftsinformatik, computer science, engineering — or equivalent proven technical depth from practice * Strong understanding of APIs, data flows, and system integration; able to read logs, test endpoints, and configure connections (scripting ability in Python/SQL is a plus, not a requirement) * Structured troubleshooting instinct: you can isolate whether a problem sits in our system, the customer’s system, or the data in between * Experience working directly with customers or external stakeholders — and enjoying it * Clear communicator with technical and non-technical audiences, from hotel sales teams to IT departments * Strong English (B2–C1); [German requirement — confirm] * Willingness to travel and a valid Schengen visa (or eligibility to obtain one) Nice to have, not required: * Hospitality tech background: PMS, CRM, booking, or revenue management systems — or operational hotel experience with strong technical affinity * Enterprise integration experience (Oracle OPERA Cloud, SIHOT, Salesforce) * Prior forward-deployed / solutions / implementation consulting roles * Hands-on scripting ability (Python, SQL) or heavy use of AI coding tools * Exposure to LLM-based systems, agentic workflows, or RPA WARUM WIR? Wir sind das Technologieunternehmen, das den Gruppen- und Veranstaltungsverkauf in der Hotellerie neu denkt. Was heute über Posteingang, Excel und Telefon läuft, macht unsere Plattform Rocket zu einem durchgängigen, KI-gestützten Prozess — von der ersten Anfrage bis zum unterschriebenen Vertrag. Europäische Hotelgruppen führen ihren Gruppenverkauf bereits darüber. Das bedeutet für dich: Du arbeitest nicht trotz KI, sondern mit ihr. Wer bei uns anfängt, gibt Feedback, das in Produktentscheidungen einfließt — und versteht irgendwann, warum ein Prompt besser funktioniert als ein anderer. Und weil wir schnell wachsen, ist vieles bei uns noch im Entstehen. Manche Antwort lautet ehrlicherweise „das bauen wir gerade noch”. Genau darin liegt die Chance: Du triffst auf Freiräume statt auf fertige Strukturen, und was du hier aufbaust, trägt deine Handschrift. WAS WIR BIETEN * Arbeit mit echter KI-Technologie auf internationalem Niveau — nicht als Pilotprojekt, sondern als Geschäftsmodell. * Echter Gestaltungsspielraum. Deine Ideen landen nicht in einem Ideenbriefkasten, sondern in der nächsten Iteration. * Kurze Wege zur Geschäftsführung. Entscheidungen fallen in Tagen, nicht in Gremienschleifen. * Wachstum, das du mitgehst. Wir bauen gerade die nächste Unternehmensphase — mit Rollen, Verantwortung und Perspektiven, die es vor einem Jahr noch nicht gab. * Hauptarbeitsort Leipzig mit regelmäßiger Büropräsenz und flexiblem Homeoffice-Anteil. Hybride Modelle sind bei uns gelebte Praxis, nicht die Ausnahme. * Unbefristeter Vertrag, Vollzeit. * Leistungsprämien für nachweisbare Erfolge. * Mehrtägige Teamevents an Orten, die tatsächlich Spaß machen. SO LÄUFT UNSER BEWERBUNGSPROZESS 1. Intro-Interview — wir lernen uns kennen, du erfährst, wo wir stehen und wohin wir wollen. 2. Case Study oder Technical Study, je nach Rolle — ein echtes Problem aus unserem Alltag, das wir gemeinsam durchgehen. 3. Interview mit deiner künftigen Führungskraft und, je nach Position, mit unseren Gründern. Vom ersten Gespräch bis zur Entscheidung vergehen bei uns maximal vier Wochen. Und du hörst in jedem Fall von uns — auch dann, wenn es diesmal nicht passt.

JetBrains

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create. We’re now looking for a Customer Success Engineer (CSE) to help engineering teams successfully adopt Kotlin on the backend in real-world production environments. Currently, this role is focused on adoption – helping Java teams introduce Kotlin into existing applications. You’ll work directly with organizations to guide migration, integration, troubleshooting, and scaling, ensuring they move from initial experiments to successful production use. In addition, you’ll proactively communicate with prospective users to help them understand the Kotlin adoption process, as well as design and implement the migration path.  RESPONSIBILITIES * Track and maintain visibility into organizations and their stage of Kotlin adoption (e.g., not started, evaluating, experimenting, production) * Proactively engage with organizations across different phases of their Kotlin adoption journey * Develop and recommend high-level adoption strategies tailored to each organization’s context * Identify and document blockers that hinder progress and propose ways to address them * Establish and manage feedback loops with development teams to ensure continuous alignment and improvement WE WILL BE HAPPY TO HAVE YOU ON OUR TEAM IF YOU HAVE: Technical expertise * Extensive hands-on experience with Kotlin, Java, and the JVM ecosystem * Proven experience migrating Java backend codebases to Kotlin * Experience with the Spring (Boot) ecosystem or similar frameworks (e.g., Quarkus, Micronaut, Ktor) * Solid understanding of build tools and project structuring, including Maven and Gradle Communication and customer engagement * Experience in customer-facing technical roles such as Solutions Engineering, Developer Advocacy, or Technical Consulting * Strong English communication skills, both written and spoken * Ability to lead workshops, demos, talks, meetups, and other public-facing activities * Comfort with outbound engagement, including identifying target companies, articulating value propositions, and building relationships with engineering teams * Ability to effectively communicate with engineers, tech leads, and business stakeholders System design and architecture * Ability to design and guide Kotlin adoption strategies for backend applications * Experience designing backend systems using common architectural patterns (e.g., monolith, modulith, microservices) Why join JetBrains?  * Strong base salary. We offer competitive pay that reflects your skills and experience. * Flexible work location. Enjoy the freedom to work from home or from the office. * Remote work. Spend up to 30 days per year working remotely from abroad. * Extra time off. More days to relax, recharge, and do the things you love. * Medical insurance allowance. Enjoy peace of mind for you and your family * Learning and development opportunities. Access to conferences, courses, and language classes. * Relocation support. We help make your move as smooth and stress-free as possible.  * Language classes. Pick up the local language or sharpen your English skills. * Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays. * Mental health support. To help you feel your best, we provide easy access to professional mental health services. * Sports benefit. Enjoy an on-site gym or sports club stipend. * Internal events. Join company-wide celebrations and team gatherings. *Some benefits may vary depending on location. #LI-HYBRID #LI-REMOTE #LI-JP1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.