Serbian-Speaking Support Associate (Part-Time, Kragujevac)

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. ⭐ JOIN WOLT AS A SERBIAN-SPEAKING SUPPORT ASSOCIATE ⭐ We are looking for full-time Support Associates to join our Support team in Kragujevac!   💙 WHAT YOU'LL BE DOING: * Supporting our customers, courier partners and venues via live chat and phone  * Ensuring that the delivery operations run smoothly * Developing our support function together with the support team as well as other teams within Wolt 🤓 OUR HUMBLE EXPECTATIONS: * You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset * You are comfortable working hybrid (coming to the office) several days per week * You can work in shifts in mornings, evenings and weekends - our support is open seven days a week * You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment * You are fluent in Serbian language and you have professional working proficiency in English 🎁 WHAT’S IN IT FOR YOU: * Private Health insurance - for all employees * 25+ days of vacation - per year * Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account. * Employee assistance program 🚀 NEXT STEPS: If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙 OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. ⭐ JOIN WOLT AS A SERBIAN-SPEAKING SUPPORT ASSOCIATE ⭐ We are looking for part-time Support Associates to join our Support team in Belgrade!   💙 WHAT YOU'LL BE DOING: * Supporting our customers, courier partners and venues via live chat and phone  * Ensuring that the delivery operations run smoothly * Developing our support function together with the support team as well as other teams within Wolt 🤓 OUR HUMBLE EXPECTATIONS: * You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset * You are comfortable working hybrid (coming to the office) several days per week * You can work in shifts in mornings, evenings and weekends - our support is open seven days a week * You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment * You are fluent in Serbian language and you have professional working proficiency in English 🎁 WHAT’S IN IT FOR YOU: * Private Health insurance - for all employees * 25+ days of vacation - per year * Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account. * Employee assistance program 🚀 NEXT STEPS: If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙 OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. ⭐ JOIN WOLT AS AN ENGLISH SPEAKING SUPPORT ASSOCIATE ⭐ 💙 WHAT YOU’LL BE DOING: As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes. We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting. 🌟 DAY-TO-DAY IN THIS ROLE, YOU’LL: * Handle customer, courier, and merchant inquiries through live chat, phone, and email support * Resolve escalations, operational issues, and time-sensitive cases quickly and professionally * Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs * Maintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice * Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines * Use multiple tools at the same time, including support platforms, communication channels, knowledge bases, and operational tools * Stay up to date with new processes, market changes, training materials, and internal updates 📝 YOUR PROFILE: * Excellent communication skills and plenty of patience * Persistence, kindness, and empathy help you find the best solution for everyone involved * Great attention to detail and strong focus * You’re not intimidated by complex tasks that require quick thinking and good organization * You handle stressful situations, you multitask, and you can handle multiple incoming interactions with ease * Making fast decisions in challenging moments is one of your strengths * You understand the importance of great customer experience * You’re fluent in both Serbian and English (C1) * You have at least a high school diploma * You are willing to work in shifts, and on weekends, holidays, we operate 24/7 * You’re comfortable with new apps and systems, and adapt quickly to changes * Any previous work experience is welcome, especially in a similar role - but it’s not a requirement! We’ll teach you everything you need to know. 🎁 WHAT’S IN IT FOR YOU: * Fully remote work * Starting salary: 52500 RSD gross + 50% extra pay for weekends, 110% holidays, and 26% night hours (22-06 hours) * 5-day work week * At least 25 days of paid vacation, with a possibility for additional paid days off * Private Health Insurance * 15% cashback on your Wolt orders * Access to the FitPass program * 2-3-week structured onboarding program * Structured mentoring from our Team Leads * Training sessions, workshops, and learning opportunities to enhance your skills * A clear career development path, your growth as a Support Associate is our priority! With our support, you’ll have opportunities to grow and build your career within the company * Wolt-wide training programs * Employee Assistance Program for you and your immediate family * A friendly, tolerant, and inclusive work environment * All necessary equipment for your work (laptop, monitor, headset) ⏱️ WORKING HOURS: Wolt Customer Support operates 7 days a week, 365 days a year, 24/7. You’ll be working in the morning, afternoon shifts or night shifts, including weekends and holidays, depending on business and organizational needs. 💻 TECHNICAL REQUIREMENTS: * A strong and reliable internet connection and a suitable remote working environment without distractions * This is a fully remote position, but all work must be performed from Serbia only * Candidates must also be available to fully participate in the training and onboarding process 🚀 NEXT STEPS: What to expect from onboarding: Your onboarding starts through our e-learning platform, and during your first week, you’ll work closely with a trainer. Training lasts 2-3 weeks, and during this period, you’ll always have someone to guide you through your shifts. After that, you’ll be supported by your Team Lead, who also acts as your mentor. We review applications continuously, so don’t wait! Apply as soon as possible, and we’ll get back to you shortly.   OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.