Telesales Representative - Outbound

M-KOPA

OUR CUSTOMER RETENTION TEAM IS EXPANDING AND WE ARE LOOKING FOR A TELESALES REPRESENTATIVE – INBOUND TO JOIN THE TEAM, AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. ABOUT M-KOPA M-KOPA is a pan-African fintech redefining what financial inclusion looks like in practice. We've unlocked over $2 billion in credit, reached 7 million customers, and built a business where 55% of those customers are accessing financial services for the very first time. With 2,300+ employees operating across Kenya, Uganda, Nigeria, Ghana, and South Africa, we're in the middle of one of the most ambitious expansions in African fintech — and we're building the team to match. ROLE OVERVIEW Based in Lagos on a hybrid schedule and reporting to the Telesales Team Lead, the Telesales Representative – Inbound sits within M-KOPA's Customer Retention group. You'll be the voice customers hear when they're ready to grow — helping them upgrade devices, access new services, and make the most of their M-KOPA relationship. This is sales, retention, and customer success rolled into one. WHAT MAKES THIS DIFFERENT Most Telesales roles are about moving units. This one is about moving lives. When an M-KOPA customer calls, they may be weighing a decision that genuinely changes their financial trajectory; a better phone, access to credit, a tool that helps them earn more. Your job isn't to close a sale. It's to help someone make a decision that's right for them, and trust that the impact speaks for itself. WHAT YOU'LL DO * Handle inbound customer upgrade and device requests end-to-end; verifying customer information, understanding their needs, and connecting them to the right products and plans with confidence and care. * Identify and convert upsell opportunities naturally within every customer interaction, offering additional products and services that genuinely enhance the customer's M-KOPA experience. * Provide device and app support when customers need it, troubleshooting issues and ensuring customers walk away from every call more empowered than when they called in. WHAT YOU'LL NEED * Demonstrable experience in a call centre or customer service environment, with exposure to Sales or Telesales and a proven ability to build trust with customers quickly over the phone. * Strong communication skills and natural empathy; you know how to listen, how to guide, and how to turn a hesitant customer into a confident one. * Comfort with CRM systems and digital tools, or the demonstrated ability to pick them up fast — accuracy and documentation matter as much as the conversation itself. The Honest Part This is a hybrid role with real daily targets. You'll be handling a high volume of inbound calls, managing multiple tasks at once, and expected to deliver results consistently — not just on good days. If you're someone who genuinely enjoys helping people and finds satisfaction in solving problems under pressure, this role will energise you. If you need heavy supervision to stay focused, it probably won't. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

M-KOPA

WE ARE LOOKING FOR A TELESALES REPRESENTATIVE - OUTBOUND TO JOIN OUR CUSTOMER RETENTION TEAM AND DRIVE SALES GROWTH BY CONNECTING EXISTING CUSTOMERS WITH M-KOPA'S LIFE-CHANGING PRODUCTS. This role offers the opportunity to be more than just a salesperson—you'll be the voice that introduces customers to opportunities they didn't know were possible. Every call you make connects an existing M-KOPA customer to products that could transform their life—a smartphone that opens up digital opportunities, a solar system that brings reliable light to their home, or a cash loan that helps their business grow. You'll achieve sales targets not through pressure, but through genuine connection and understanding. Working with a passionate Customer Retention team, your success directly supports our mission of making essential products and services accessible to underserved communities across Africa. ABOUT US We believe in empowering customers through affordable and accessible financial solutions. Our team values meaningful connections over transactional calls, customer loyalty over one-time sales, and sales techniques that genuinely help rather than manipulate. You'll develop deep product knowledge that allows you to match customer needs with real solutions, working in a dynamic environment where your empathy, communication skills, and sales excellence directly contribute to financial inclusion and innovation. At M-KOPA, our Telesales Outbound team isn't just making sales calls—we're building relationships that last, introducing products that upgrade lives, and driving the repeat business that proves we deliver on our promises. WHY THIS ROLE MATTERS: Most outbound sales jobs feel like you're bothering people. This one feels like you're helping them. You're calling existing M-KOPA customers—people who already trust the brand, who've already experienced our products, and who are genuinely interested in what else we can offer. You're not cold calling strangers about products they don't need. You're introducing upgrades, add-ons, and new offerings to people who are already part of the M-KOPA family. The conversations are warmer. The receptiveness is higher. The satisfaction of closing a sale comes with knowing you've genuinely helped someone access something valuable. IN THIS ROLE, YOU WOULD BE RESPONSIBLE FOR: Sales Excellence & Growth * Driving sales growth by proactively introducing and selling additional M-KOPA products to existing customers * Implementing effective sales techniques to achieve and exceed campaign conversion and sales goals * Identifying customer needs and matching them with products that genuinely solve problems or create opportunities * Meeting and surpassing daily, weekly, and monthly sales targets through disciplined execution Customer Engagement & Relationship Building * Building and maintaining strong relationships with customers to foster long-term loyalty * Handling inquiries, concerns, and objections professionally and promptly turning hesitation into confidence * Creating conversations that feel helpful rather than pushy, consultative rather than transactional * Following up with customers to ensure satisfaction and identify additional opportunities Quality Standards & Call Excellence * Maintaining high call quality benchmarks by delivering accurate and complete information to customers * Ensuring every interaction reflects M-KOPA's values and commitment to customer care * Adapting your approach based on customer personality, needs, and communication style Productivity Goals & Performance Management * Meeting expected talk time and call handling benchmarks while managing interactions efficiently * Achieving daily and weekly targets through consistent performance and smart time management * Balancing quality with quantity—ensuring every call is both efficient and effective Feedback & Reporting * Maintaining accurate records of customer interactions in CRM systems * Providing regular feedback to the Telesales Team Lead on campaign progress, customer insights, and improvement opportunities * Sharing learnings that help the entire team improve performance This is an outbound sales role based in our Customer Retention team. If successful, you would be reporting to the Telesales Team Lead. YOUR APPLICATION SHOULD DEMONSTRATE: Qualifications * Diploma or Bachelor's degree in a related field Experience * At least 2+ years in a corporate environment * Experience in the BPO or call center industry preferred * Proven track record of achieving and exceeding sales targets * Experience with outbound calling campaigns is an advantage Skills * Strong verbal and written communication skills—you know how to build rapport quickly and keep conversations engaging * Proficiency in MS Excel and CRM systems * Excellent presentation, coaching, and people skills * Result-oriented mindset with focus on achieving and exceeding sales targets through disciplined execution * High ethics and integrity in all customer interactions—you sell by helping, not by misleading * Active listening skills that help you understand customer needs beneath surface-level objections * Resilience and positive attitude—you bounce back from rejections and stay motivated * Time management skills to balance call volume with quality interactions * Persuasion skills that feel natural, not forced Personal Attributes * Passionate about sales, customer engagement, and achieving targets * Self-motivated with strong drive to succeed * Team player who celebrates collective wins * Curious about customer needs and motivated to find solutions * Comfortable with metrics and performance tracking * Adaptable to changing campaigns, products, and strategies WHAT SUCCESS LOOKS LIKE: In 3 months: You're confidently handling outbound calls, consistently meeting your call volume and sales targets, and receiving positive quality scores. In 6 months: You're exceeding targets regularly, building a reputation for strong customer relationships, and becoming a resource for newer team members. In 12 months: You're a top performer being considered for team lead opportunities, consistently ranking in the top tier, and contributing strategies that improve team performance. WHAT WE OFFER: * Competitive compensation with performance-based incentives tied directly to your sales success * Career growth opportunities in one of Africa's fastest-growing fintechs—many of our team leads and managers started in outbound roles * Comprehensive product training that makes you confident in every call * Supportive team environment with ongoing coaching and development * Modern workplace with the tools and systems you need to succeed * The satisfaction of knowing your work genuinely helps customers access life-changing products If the above is of interest to you, please apply. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Membrain

IHRE AUFGABEN * Identifikation sowie aktive Ansprache von Entscheidungsträgern aus mittelständischen und großen Unternehmen über Telefon, LinkedIn, E-Mail und weitere Kanäle  * Eigenverantwortliche Recherche von Markt-, Unternehmens- und Kontaktinformationen zur gezielten Ansprache und Qualifizierung potenzieller Zielkunden/ Leads  * Pflege und strukturierte Dokumentation der Aktivitäten in unserem CRM-System  * Mitarbeit bei vertriebsunterstützenden Maßnahmen, z. B. Event-Einladungen, E-Mail-Sequenzen und Kampagnen-Follow-ups * Enge Zusammenarbeit mit den Abteilungen Sales und Marketing IHR PROFIL * Mindestens 2 Jahre Erfahrung in der Lead-Generierung, z. B. als Inside Sales Representative, Telemarketing-Agent oder einer vergleichbaren Rolle – gerne auch als Wiedereinsteiger nach einer beruflichen Pause  * Idealerweise Erfahrung im B2B-Sales mit Interesse an Software und digitalen Lösungen  * Hunter-Mentalität mit hoher Eigenmotivation und Freude an Outbound-Telefonie  * Hohe Lernbereitschaft und Wunsch nach kontinuierlicher persönlicher und fachlicher Weiterentwicklung  * Freude am Umgang mit Menschen, überzeugende Persönlichkeit sowie die Fähigkeit, unterschiedlichste Gesprächspartner durch Kommunikationsstärke und proaktives Handeln zu gewinnen  * Erfahrung mit CRM-Systemen ist von Vorteil * Fließende Deutschkenntnisse in Wort und Schrift (C2-Niveau)  * 20-40 Wochenstunden vor Ort an einem unserer Standorte – kein Home Office   DAS BIETEN WIR * Attraktive Vergütung sowie einen unbefristeten Arbeitsvertrag in einem expandierenden Unternehmen * Flexible Arbeitszeiten und 30 Urlaubstage plus je ½ Tag an Weihnachten und Silvester * Spannende Einblicke in das Herz der deutschen Industrie und in den Enterprise B2B-Sales * Erfolgshungriges Telesales- und Salesteam – gemeinsam macht Leads jagen noch mehr Spaß! * Betriebliche Krankenzusatzversicherung sowie Zuschuss zur betrieblichen Altersvorsorge * Jährliches internes und externes Schulungs- und Fortbildungsbudget * Zuschuss zum Deutschlandticket/Jobticket (bis zu 50 € monatlich) * Gute Erreichbarkeit durch S-Bahn-Nähe und Unternehmensparkplätze (standortabhängig) * Offene, internationale Arbeitsatmosphäre mit Raum für eigene Ideen und echte Mitgestaltung – in einem Unternehmen, das flache Hierarchien, kurze Entscheidungswege sowie eine Duz-Kultur lebt * Rundum gut versorgt: Kostenlose Heiß- und Kaltgetränke, frisches Obst sowie attraktive Corporate Benefits. Zusätzlich haben wir einen Fitness- und Gameroom, Tischtennis auf der Terrasse und Events für Mitarbeitende (standortabhängig) HABEN WIR IHR INTERESSE GEWECKT? Wir haben einen unkomplizierten Bewerbungsprozess: Gerne können Sie auf ein Anschreiben verzichten und uns zunächst nur Ihren Lebenslauf einreichen. Wir freuen uns auf Ihre Bewerbung! Jacqueline Müller Personalreferentin Tel.: +49 89 520 368 41