Senior Delivery Manager

Backbase

The job in short Capture the essential requirements to help our customers realize their customer experience vision. Meet the job You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and achieve our customers’ goals.  With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that work for everyone.  On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.  How about you? * You have a proven track record working directly within a bank or as a consultant for high-level banking projects. * Deep functional knowledge in at least two of the following: Retail Banking, Wealth Management/Investments, SME, or Corporate Banking. * Experience: 7+ years of experience as a Business Analyst or Product Owner in the Fintech/Banking sector. * Language: Native or professional fluency in both English and Arabic is mandatory. * Strong understanding of Agile methodologies and the ability to navigate technical requirements with R&D teams. * You are comfortable with a high-travel role (up to 50% travel) to client sites in Qatar, Bahrain, Saudi Arabia, and Oman. * Based in Lebanon or Jordan.

Backbase

As a Senior Delivery Manager, you are the independent driver of success for large and complex projects, ensuring customer needs are met from the initial planning phase through to a triumphant go-live.  You are fully accountable for the final result, diligently managing the entire project lifecycle, including budget, risk, and scope. You uphold theBackbase way of working, translating process efficiency into a clear, practical reality for both the delivery team and the customer. You create a seamless environment where every single player, both on the customer and Backbase side, understands their role and is empowered to excel. While you maintain oversight on deadlines and key dates, you take care of three main areas; You ensure that  the BA lead secures necessary sign-offs (BSDs), runs a crystal clear jira admin with one source of truth. You ensure that the Engineering Manager with his team focus on delivering the BSD’s. You control the customer on scope and agreements made to deliver items from their end. Fundamentally, your role is that of a powerful facilitator. You handle the full spectrum of project administration, from governance, detailed reporting, and meeting setup (including Steering Committees) to intricate internal and external stakeholder management, budget tracking, payments, and team planning. You artfully remove every possible distraction, ensuring the team can work with laser focus on their tasks, maintaining a light touch that keeps you informed without interrupting their flow. As a forward-thinking leader, you also know how to leverage AI to enhance and streamline your project management activities. QUALIFICATIONS * Experience:+8 years experience; Solid experience in the financial sector. Managed multiple projects and multiple teams. Worked in scale up. Total budget management above 1.6 Mn. Capably managing commercial responsibilities. Experience in pre-sales efforts with an ability to work with Sales team to shape new deals * Domain Knowledge:  Knows concepts of planning, bench, CR and understands Banking Platforms. * Methodology: Can handle fixed price and Time and Material. Focussed on fixed price and kanban..  * Tooling: Proficient in Jira, Google suite and ideally familiar with  Productive. * Education: Bachelor's degree or higher. * Language: Professional working proficiency in English and local language. * Travel : Willingness and eligibility to travel internationally around 20/30%, as required according to customer needs including possessing necessary visa-free travel status.  COMPETENCIES / SKILLS Result Driven  * Accountable for delivering a complex project to a go-live. Fixed price or time and material. * Leads project planning and execution, driving the team to achieve milestones. * Accountable for project tracking, risk identification, and mitigation.  * Accountable for setting up and maintaining project administration structure and templates. * Ensures zero surprise delivery through risk mitigation plans. * Ensures adherence to quality framework along with Engineering Manager(s). * Responsible for maintaining SLAs under MS contracts. * Ensures structured transition from validated requirements to engineering execution across all portfolio projects. Hygiene * Ensures all project documentation and tools are accurate and compliant with BB WoW. * Prioritizes simple and effective communication over jargon. * Always compliant on BB mandatory training / certification and drives compliance for the rest of the project team. * Expert in manifesting hard skills in scope:  change, quality &  risk management. * Excellent soft skills in active listening, objection handling, reasoning, debating, influencing, presenting, and teamwork with a perpetual commercial and financial savviness. * Comfortable in manifesting consultant mindset (influence & persuasion, negotiation skills, confidence to push back when necessary). * Capable of leveraging and contributing to BB Delivery Hub to hone BB WoW, PM techniques, and delivery framework and acts as a local champion.  * Improving the backbase way of working is a requirement. Stakeholder Management * Manages operational communication with customer and backbase team.  * Defends project scope and decisions with clarity and honesty * Capable of establishing good relationships inside Backbase with Sales, Tech and R&D. * Comfortable in setting right expectations with the customer and pushing back as needed. * Constantly strives to be a Trusted Advisor to the customer. * Balances the attention towards the customer and keeping the teams productive. For the BA to get BSD’s signed off and for the EM to create working code with the squad. * Explains AI-driven delivery practices within the project context and aligns customer expectations on delivery model and value. Commercial  * Responsible for closing SoW / CR and tracking usage * Responsible for: project code setup, timesheets, invoicing, allocations, accounts receivable, team planning. * Tracking & reporting on margin & revenue Team  * Capable of creating a well planned and prepared Setup with tension in scope. * Able to keep the Sales team and R&D team involved and accountable. * Enabling the BA to create BSD’s and take away any operational or planning items * Enabling the EM to develop together with their team the required software.  * Proactively manages team dynamics and conflict resolution. * Capable of keeping the full team accountable for set deadlines, including the customer.  * Able to manage various locations, while cognizant that not all can or need to travel for meetings.  * Responsible for driving project tasks and subtasks lists with clear timelines and individual owners irrespective of seniority. Product * Responsible for attaining basic product knowledge and roadmap. * Participating and collaborating in joint roadmap sessions with customers with an adopt mindset with a qualified view on local market, regulatory needs, competitive landscape of the customer. * Responsible for identifying key BB product stakeholders across value streams to build a rapport and collaborative relationship on an ongoing basis. * Capable of managing feature requests and Maints in close liaison with the project team. * Accountable for tracking delivery of Exceptional Commits (if any) from BB Product team and its impact on engagement timeline;  Way of Working * Accountable for giving comfort to the customer that the chosen approach will secure the stated targets * Accountable for adherence to processes / guidelines in Delivery Hub (BB WoW).. * Accountable for developing, debating, and agreeing on an interaction model and a WoW in the context of the customer. * Accountable for adhering to agreed WoW and keeping both BB and customer accountable; Immediate escalation to CS Leadership. * Accountable for constantly communicating with the customer and documenting key decisions, deviations, and escalations in written format. * Accountable for developing and agreeing with the customer for planned colocation to improve collaboration. Accountable for drafting, establishing and enforcing quality metrics with BB EM; Periodic publication of metrics to customers.

Behavox

ABOUT BEHAVOX Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service. At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems. Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot. Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo. ABOUT THE ROLE The Senior Delivery Manager owns program-level delivery execution for complex, enterprise client engagements composed of multiple interrelated projects. The role is accountable for establishing and maintaining a cohesive program delivery plan, aligning scope, sequencing, dependencies, and cost considerations across delivery streams to ensure contractual commitments and client value realization are achieved. At this level, the Senior Delivery Manager owns the full program lifecycle and typically has 5–8 years of delivery or project management experience. The role is accountable for program delivery outcomes, commercial trade-off decisions within contractual boundaries, and cross-project risk and dependency management. The Senior Delivery Manager applies sound commercial judgment to balance scope, cost, effort, and timelines while protecting delivery integrity. The role also exercises functional leadership within the delivery program, providing guidance, coaching, and quality oversight to junior Delivery Managers contributing to the program. While not a people manager, the Senior Delivery Manager supports capability development, reinforces delivery standards, and represents Behavox’s mission, marketplace, and technologies with authority in high-impact delivery situations. This is a hybrid position based out of our Milan office. WHAT YOU'LL BRING * Program delivery governance frameworks: Deep knowledge of program-level delivery structures, controls, and execution patterns required to govern multiple concurrent projects under a unified delivery model. * Cloud-native program architecture context: Strong understanding of cloud-native architectures and delivery implications used to guide program sequencing and manage technical dependencies. * Enterprise data integration models: Advanced knowledge of network connectivity approaches such as SMTP and SFTP and their impact on program design, delivery risk, and sequencing decisions. * Program delivery economics and commercial trade-offs: Knowledge of cost drivers, effort distribution, and time-to-value considerations applied across programs to support informed scope, sequencing, and resourcing decisions. * Organizational mission and solution alignment: Strong understanding of Behavox’s mission, marketplace positioning, and technologies, applied to align program delivery execution with business intent. WHAT YOU'LL DO * Program-level delivery ownership: Owns end-to-end delivery outcomes across a defined program, including delivery model definition, sequencing, and coordination of constituent projects. * Commercial trade-off decision execution: Applies commercial judgment to make program-level decisions on scope, cost, effort, and timelines within contractual boundaries to protect delivery outcomes. * Cross-project risk and dependency resolution: Proactively identifies, mitigates, and resolves risks, issues, and dependencies that span multiple projects with minimal escalation. * Functional delivery leadership and coaching: Provides day-to-day guidance, coaching, and quality oversight to junior Delivery Managers contributing to the program, reinforcing delivery standards and best practices without direct people management responsibility. * Program scope governance and change leadership: Owns program-level scope governance and leads formal change processes to maintain delivery integrity while accommodating justified change. WHAT WE OFFER * The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies * A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence * A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families * Modern, comfortable office in Milan, with an expectation of working from the office 2 days per week, reflecting our belief in strong in-person collaboration, while remaining flexible to accommodate occasional personal circumstances that may require working from home * A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance ABOUT OUR PROCESS Our selection process is designed to rigorously assess a candidate’s depth of technical knowledge, problem-solving ability, and alignment with Behavox’s mission and core values. As part of the process, candidates will first participate in a series of interviews focused on evaluating their expertise. Candidates who successfully progress through these interviews will then be invited to complete a live exercise. The purpose of this live technical assessment is to validate the candidate’s stated competencies and assess their ability to solve complex problems with speed and accuracy. Note that whenever possible, we aim to conduct interviews in person at our offices. We recognise and respect the time candidates invest in this process. In return, Behavox commits significant time and resources to ensure that those who join us have the capability, judgment, and alignment required to operate at the speed and level of complexity our work demands. We value efficiency and clarity on both sides; if at any point we determine that a candidate is not a fit, we reserve the right to immediately conclude the interview or the technical assessment. Please note the following: * A core objective of the process is to objectively assess individual knowledge and competencies. The use of AI tools or external assistance during live interviews or technical exercises is strictly prohibited (unless explicitly instructed otherwise) and will result in immediate disqualification. * Interviews and technical sessions may be recorded for internal review to support fairness, consistency, and collaborative decision-making within the hiring team.