Solution Architect

Backbase

The Job in Short As a Senior Delivery Manager, you will be responsible for supervising the best-in-class delivery service with some of the top customers. You will be required to carefully steer and monitor performance across these projects and maintain customer success and satisfaction while ensuring that our relationship with them continues to grow. Meet the Job Backbase is a fintech company that provides a software platform to help banks and credit unions modernize their digital services. Instead of building their own complex apps from scratch, these financial institutions use the Backbase Engagement Banking Platform to quickly create a seamless, customer-centric digital experience for their users. In essence, Backbase gives banks the tools to build a modern, user-friendly digital facade that sits on top of their older, legacy core systems. The role of a Delivery Manager, involves overseeing the delivery process of projects to ensure they meet quality standards and customer expectations. The Delivery Manager is primarily involved in the Setup phase of a project, supporting and executing activities such as planning, coordinating with various teams, and facilitating workshops like the CXO Workshops. They work closely with the Project Manager, Business Analyst, Solution Architect, and Engineering Manager, forming part of the core team responsible for successful project execution.   How about You * You have 10+ years experience in leading complex software delivery projects; * You can demonstrate experience in the banking/financial services sector(s); * You have experience with senior level stakeholder management in an international environment; * You have experience in an agile environment, experience with SDLC, SCRUM, and LEAN; * You have experience in distributed and remote agile delivery; * You enjoy visiting customers onsite and don't shy away to travel frequently; * You have excellent oral and written communication skills in Arabic and English; * You are based in Lebanon or Jordan.

Backbase

The job in short Capture the essential requirements to help our customers realize their customer experience vision. Meet the job You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and achieve our customers’ goals.  With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that work for everyone.  On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.  How about you? * You have a proven track record working directly within a bank or as a consultant for high-level banking projects. * Deep functional knowledge in at least two of the following: Retail Banking, Wealth Management/Investments, SME, or Corporate Banking. * Experience: 7+ years of experience as a Business Analyst or Product Owner in the Fintech/Banking sector. * Language: Native or professional fluency in both English and Arabic is mandatory. * Strong understanding of Agile methodologies and the ability to navigate technical requirements with R&D teams. * You are comfortable with a high-travel role (up to 50% travel) to client sites in Qatar, Bahrain, Saudi Arabia, and Oman. * Based in Lebanon or Jordan.

Securitas

Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services. With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets. Securitas IT Securitas’ vision is to become the Intelligent Protective Services Partner by being client centric, data driven and people focused. Our protective services help make your world a safer place. IT is a key function in enabling the modern and powerful technology needed to fulfil Securitas’ business strategy. In Europe, our 400+ IT co‑workers support digital products and services for clients, and transform and protect our existing IT landscape, making sure colleagues across the European Division can work efficiently in a modern IT environment. ---------------------------------------------------------------------------------------------------------------------------------- About the role As a Solution Architect, you help connect our operational services with our core enterprise platforms (such as ERP, CRM, HR, finance and data platforms). You work closely with the Enterprise Architect and the Enterprise Architecture Team to: * document and understand our current IT landscape * support impact assessments for changes and new initiatives * contribute to transition and target architectures Over time, you will take ownership of defined domains and become a key partner for both business and IT in shaping how our IT landscape supports Securitas’ strategy. ---------------------------------------------------------------------------------------------------------------------------------- Responsibilities The Solution Architect supports the definition and realisation of transition and target architectures, with a focus on operational services and their integration with core platforms. You will: * Support the Enterprise Architect in defining transition architectures and target architectures for selected domains. * Develop a solid understanding of key business processes and how they are supported by enterprise applications and operational systems. * Maintain and improve architecture documentation, including landscape views, integration maps and process‑to‑system mappings. * Prepare and support solution design workshops with business and IT stakeholders; over time, facilitate parts of these workshops. * Apply established design principles, standards and architecture guardrails for your Domains when assessing solution options. * Contribute to solution recommendations by analysing impacts, dependencies, risks and alignment with target architecture. * Support impact assessments for new initiatives and change requests across applications, integrations, data and processes. * Develop, maintain and communicate processes and standard practices related to high‑level design and implementation of solutions across a portfolio of initiatives and enhancements. * Work with business and IT stakeholders to understand requirements, identify solution gaps and available capabilities, and help define solutions that meet business needs. * Contribute to technology roadmaps for selected domains, in line with divisional and group architecture directions. * Prepare material for architecture forums and governance decisions (presentations, diagrams, summaries). * Interact with stakeholders in business and IT and support them in understanding architecture options and implications. * Support the definition of scope for new implementation programmes and change requests, including functional/technical/process scope, dependencies and high‑level estimates. ---------------------------------------------------------------------------------------------------------------------------------- Key Deliverables * Lead and contributions to Solution Architecture Descriptions (SAD) and related documentation (investigations, analysis, design options, PoC input). * Conceptual and logical models of applications, integrations, data flows and business capabilities. * Updated and accurate architecture artefacts in the architecture repository (e.g. application catalogues, integration maps, capability/process maps). * Input to cost and effort estimations for solution options. * Impact assessments for change requests and new initiatives. * End‑to‑end mapping of key processes across applications and integrations. ---------------------------------------------------------------------------------------------------------------------------------- Key Partnerships * Enterprise Architect – align on the target EU enterprise architecture and solution architectures; escalate issues and decisions when needed. * IT Product Managers / Product Owners – collaborate on solution options and priorities; escalate priority conflicts when necessary. * Business Process Leads – collaborate to ensure solutions support agreed processes and ways of working. * Country Solution Architects / Local IT Architects – support country‑specific solution creation and ensure alignment with divisional target architecture. * Integration Lead and Integration Architect – align on integration design, dependencies and maintenance in line with the SAD and integration standards. * Security and Data Protection stakeholders – ensure that security, privacy and compliance requirements are considered in solution designs. ---------------------------------------------------------------------------------------------------------------------------------- Requirements Experience * 5+ years of work experience in IT or digital product development, preferably in complex or multi‑country environments. * Experience working with, or closely alongside, enterprise or solution architecture (for example as a solution designer, senior business analyst, integration specialist or application owner). * Experience with enterprise applications (e.g. ERP, CRM, HR, finance) and/or operational systems. * Experience contributing to solution designs, impact assessments or architecture documentation. * Understanding of foundational integration and security requirements and how they influence solution design. * Business process knowledge and awareness of business‑facing IT services. Nice to have: * Experience with business capability models, process models or data modelling. * Experience using architecture tools (e.g. LeanIX or similar). * Architecture‑related training or certification (e.g. TOGAF, IASA or similar). Key Personal Skills * Strong analytical skills and a structured way of working. * Comfortable working with architecture diagrams, models and documentation. * Knowledge and hands‑on experience with integrations in complex IT environments. * Excellent verbal and written communication skills in English; able to explain complex topics in a simple way. * Strong presentation skills; able to prepare and present architecture material to different audiences. * Strong stakeholder interaction skills; able to listen, ask clarifying questions and build trust. * Curious, proactive and eager to learn from senior architects and subject matter experts. * Ability to make balanced recommendations within the Solution and Enterprise Architecture guardrails. ---------------------------------------------------------------------------------------------------------------------------------- Working conditions This role is open for candidates based in Europe. It's a hybrid working model (office regulations depending on the specific country). ---------------------------------------------------------------------------------------------------------------------------------- What we offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If this sounds like the right next step in your professional career, don't hesitate and apply!