Business Consultant - Lab, Order & Results

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant. Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease. If you're passionate about how technology can supercharge healthcare, you’ll fit right in. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast. SHORT ON TIME? TL;DR You: An experienced operations leader who enjoys running teams that solve real operational problems every day. You're comfortable managing people, improving processes, and stepping into complex issues when things go wrong. Us: A growing Lab Operations team responsible for keeping every lab order moving smoothly from order to result. Salary: $125,000 - $175,000 Location: Fully remote (US-based, EST timezone required) WHY WE NEED YOU Every lab order that moves through Junction eventually becomes something physical. A kit ships, a lab runs a test, and results make their way back to providers and patients. Lab Operations is the team that makes sure that process works reliably. When they do their job well, customers barely notice. When something goes wrong, they're usually the team that fixes it. As order volume continues to grow, we need someone who can lead the day-to-day operation, coach the team, and make sure quality keeps pace with scale. This role is equal parts people leadership and operational ownership. You'll manage a distributed team, help people make better decisions independently, and improve the systems and processes that support the work. A lot of today's operation is still manual, so there are genuine opportunities to simplify workflows and remove recurring problems over time. You'll also work closely with Product, Engineering, Customer Success, and our Support teams whenever operational issues need a cross-functional solution or a longer-term fix. WHAT YOU'LL BE DOING DAY TO DAY * Manage, coach, and develop a distributed Lab Operations team, supporting both individual contributors and team leadership as the organization grows * Plan team capacity and staffing as order volume increases based on demand trends * Own the team's day-to-day operation across lab result review, order investigations, and proactive issue resolution with labs and customers * Make sure SLAs, quality standards, and productivity targets are consistently met * Interface with vendors and ensure we have good working relationships, troubleshoot issues as they come up, and set up streamlined processes for day-to-day interaction * Step into complex operational issues when the team needs support, coordinating with Product, Engineering, Customer Success, and external lab partners where needed * Improve SOPs, quality standards, and team workflows so the operation becomes more consistent and easier to scale * Identify recurring operational issues and partner with our Operations Systems & Tooling team on workflow improvements and automation * Build a team that can solve problems independently, with clear ownership and fewer escalations over time HOW WE MEASURE SUCCESS * SLA attainment across Lab Operations * Operational quality and accuracy as order volume grows * Fewer escalations requiring support from senior leadership * Team engagement, development, and retention * Operational improvements that reduce manual work and recurring issues WHAT WE'RE LOOKING FOR * People leadership: 5+ years hiring and managing operations teams through growth. You've coached people to become more independent, handled performance conversations, and built a team that doesn't rely on you for every decision. * Operational judgment: You've led teams that spend their day solving exception-heavy operational problems rather than simply following scripts. You're comfortable making decisions when situations don't fit neatly into a process. * Process improvement: You've built or significantly improved SOPs, SLAs, quality frameworks, or operational processes. * Distributed team management: You've managed people across multiple time zones and know how to build a team rhythm that keeps everyone aligned without constant oversight. * Customer and vendor management: You've handled direct vendor relationships in business-critical operations and are comfortable being the escalation point for customers. * Healthcare or operational experience: You've worked in healthcare operations, diagnostics, logistics, or another operational environment where accuracy matters. You don’t need to tick every box to fit in here. If the problems we’re solving genuinely interest you and you know you can contribute, we’d love to talk. NICE TO HAVE * Experience managing distributed operations teams based in the Philippines * Experience in lab operations, diagnostics, or healthcare logistics * Experience partnering with an internal systems or tooling team to automate operational workflows * Your salary is dependent on your location and experience level * Equity (extended exercise post 2 years of employment) * Company and team offsites * Monthly learning budget of $150 for personal development and productivity * $100 monthly wellness budget * Flexible, remote-first working - including $1K for home office equipment * Coworking budget * 36 days paid time off (including bank holidays) * Premium healthcare coverage * 4% monthly contribution to pension/401k * Yearly blood test on us * Enhanced parental, foster, and adoption leave Important details before applying: * We only hire folks physically based in GMT and EST timezones - more information here * We do not sponsor visas right now given our stage

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. SUMMER HIRING NOTICE: DUE TO SUMMER VACATIONS, WE WILL BEGIN THE REVIEWING AND INTERVIEWING PROCESS FOR THIS ROLE FROM AUGUST. HOWEVER, WE ENCOURAGE YOU TO SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE. We're a product-led company where engineers don't just ship features; they shape what gets built and why. About the team Growth Lab helps self-service users start, return, and expand with Mentimeter, finding and acting on high-impact opportunities across the user lifecycle. Experimentation is at the heart of how we work: we form hypotheses, test them with real users, and let the results guide what we do next. We care about learning and impact over output. We move quickly, collaborate closely across engineering, product, and design, and hold our work loosely. We are happy to change direction, or throw code away, when the evidence points elsewhere. Exactly how we work keeps evolving; what stays constant is a curious team that learns fast together. What you'll do * Comfortable driving growth experiments end to end, ready to pick up any step (hypothesis and feasibility, implementation, tracking, analysis, and the decision to kill, iterate, or ship) while we work closely together as a team * Design and instrument experiments using our stack: Confidence for assignment and data quality and HEX for digging into data questions * Build tracking and instrumentation with discipline, so every experiment produces results we can actually trust * Take outcome-driven product problems and drive them to measurable movement in KPI’s spanning acquisition, activation, adoption, and conversion * Raise the bar on experimentation craft within the team: strengthen how we design, instrument, and analyse experiments, and lead technical discussions that bring clarity to fuzzy problems * Partner closely with the PM and Product Designer on framing and prioritising bets, and step in to drive the thinking when needed Who you are * Hands-on experience in growth engineering / experimentation, backed by solid all-round engineering experience - you're already up and running in the discipline and don't need to learn it from scratch * You've run the full growth loop yourself: hypothesis → ideation → implementation → post-experiment analysis, and you've used experimentation tooling (Confidence or similar) * You independently own and solve complicated problems: work with several moving parts and dependencies, weighing trade-offs and applying sound technical judgment to land a solid solution * Data-savvy: comfortable forming and answering your own data questions, and setting up experiments that produce clean, trustworthy results * A strong communicator who enjoys working with people outside the team - you can package an idea, bring others along, and step into a product-thinking role when the moment calls for it * You lift the people around you: you mentor teammates and raise craft standards rather than working in isolation * You hold your code loosely - motivated by impact on users and the business, not by the code itself, and happy to throw work away when an experiment says so * A genuine growth mindset, curious about problems beyond pure engineering and energised by ambiguity * Fluent in written and spoken English (Swedish is not required) Location & work arrangement This role is based at our Stockholm headquarters, with a hybrid arrangement of 3 days/week on-site. We're unable to offer relocation sponsorship for this position. We offer * Competitive compensation, including pension contributions * Leadership and professional development programs, plus access to external coaching * A budget and culture that supports continuous learning * Genuine flexibility and a healthy approach to work-life balance * A diverse, international team of 50+ nationalities who care about doing great work and having fun doing it At Mentimeter, we believe in fair and transparent compensation that grows with you. The salary range for this role is SEK 54,000–SEK 70,000 per month. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact. Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements. We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission. In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here: https://www.mentimeter.com/benefits/stockholm. What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. *  There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.