Client Project Manager (f/m/d) - Global Account Management

At Rockstar Games, we create world-class entertainment experiences.  Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.  Rockstar is on the lookout for a passionate a Senior Manager to lead and develop our Game Security team. In this dynamic role you’ll be committed to ensuring our games and services remain secure and enjoyable by protecting against cheaters, vulnerabilities, and exploits.   You’ll be responsible for designing and implementing processes to continuously strengthen our game security programme, mitigating threats to the player experience while evolving the efficacy of our enforcement and operations teams. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of London. WHAT WE DO * The Game Security team is responsible for protecting our players, our games, and intellectual property from malicious actors. * We work across multiple disciplines to detect, deter, and disrupt threats impacting the player experience. * We work closely with other teams to enforce, support, and improve security solutions.  RESPONSIBILITIES * Leverage extensive subject matter expertise to develop and support anti-cheat initiatives and protect the integrity of our live service titles. * Lead, mentor, and manage a talented and cross functional team engaged in day-to-day anti-cheat operations for our online titles. * Set team priorities, allocate resources effectively, and plan for future growth to meet organisational objectives. * Establish and standardise operational processes, tools, and best practices. * Contribute to the development and monitoring of key risk and performance indicators in partnership with our analytics and insights team. * Partner closely with product management, production, and leadership to define technology, tooling, and process advancements required to protect the online player experience.  REQUIREMENTS  * 5+ years of experience in game security, anti-cheat, anti-fraud, or related security functions. * 3+ years of experience leading high performing teams, particularly in geographically dispersed locations. * Experience supporting the ongoing operations of a live service or large-scale AAA multiplayer game. * Excellent verbal and written communications skills and a strong track record interfacing with technical and non-technical personnel at a variety of levels. * Strong ability to translate goals at a strategic business level into actionable, operational objectives. * Exceptional problem solving and analytical skills, with the ability to distil complex and nuanced issues into structured frameworks and processes. * A passion for building resilient, competent, and co-operative teams.  PLUSES Please note that these are desirable skills and are not required to apply for the position. * Experience with modern client security features (DRM, anti-cheat). * Knowledge of credential stuffing and bot mitigation.  * Knowledge of machine learning or business rule approaches for cheat, fraud, or bot detection. * Experience with rigorous documentation requirements (e.g. investigations, analysis, regulatory compliance, etc.)  HOW TO APPLY Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process. Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process.   If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category. #LI-AH

Position Summary  The Partner Growth Sales Manager is responsible for managing and growing Diligent's portfolio of Growth reseller, referral, and advisory partners that do not require dedicated strategic alliance management. This role is accountable for maintaining partner-generated revenue, increasing cross-sell and upsell opportunities, and ensuring partners remain engaged, informed, and enabled on Diligent's solutions and go-to-market priorities.  The role serves as the primary relationship owner for a high-volume portfolio of partners, driving scalable partner success while ensuring assigned partners remain current with partner program requirements, certifications, and implementation readiness necessary to participate in Diligent's implementation and subcontracting ecosystem.    Key Responsibilities  Partner Relationship Management  * Serve as the primary business contact for a portfolio of reseller, referral, and advisory partners.  * Maintain regular communication through business reviews, webinars, newsletters, and virtual meetings.  * Ensure partners understand Diligent's strategy, product roadmap, and go-to-market priorities.  * Act as the primary escalation point for partner questions and commercial support.  Revenue Growth & Pipeline Development  * Own revenue performance across the assigned partner portfolio.  * Identify opportunities to expand existing partner business through:  * Cross-selling additional Diligent solutions  * Upselling enterprise capabilities  * Renewals expansion and customer growth  * Drive partner pipeline creation through enablement initiatives and partner campaigns.  * Work with Sales to support partner-led opportunities requiring direct sales engagement.  Partner Enablement  * Ensure partners remain knowledgeable on Diligent products, positioning, and solution updates.  * Coordinate product education, sales enablement, and go-to-market messaging with internal teams.  * Promote partner participation in webinars, enablement sessions, and product launches.  * Increase partner self-sufficiency through scalable education and communication programs.  Partner Program Compliance & Implementation Readiness  * Ensure assigned partners remain current with Partner Program requirements necessary to maintain good standing within the Diligent ecosystem.  * Monitor partner completion of required implementation certifications, product training, and recertification requirements, coordinating with the Partner Program team as needed.  * Proactively engage partners whose certifications or program requirements are nearing expiration to maintain eligibility for implementation and subcontracting opportunities.  * Communicate new product releases, implementation updates, and enablement resources that support implementation readiness.  * Work with the Professional Services and Partner Program teams to ensure partners understand Diligent implementation standards and maintain the qualifications required to participate in subcontracted delivery engagements.  * Maintain accurate records of partner certifications, capabilities, and program status, escalating compliance risks when appropriate.  Cross-Functional Collaboration  * Partner closely with Sales, Customer Success, Marketing, Professional Services, Partner Programs, and Product teams to support partner success.  * Ensure smooth engagement between partners and internal teams while reinforcing Diligent's partner engagement model.  * Advocate for partner needs while maintaining alignment with company policies and program governance.  Performance Management  * Track partner revenue, pipeline, certifications, and engagement metrics.  * Maintain CRM and PRM data accuracy.  * Identify inactive partners and execute reactivation plans.  * Recommend partners for increased investment or program changes based on performance and engagement.  Qualifications  * 5+ years of channel sales, partner management, alliances, or indirect sales experience.  * Previous experience in GRC or audit preferred.  * Experience working with reseller, referral, advisory, or channel partner ecosystems.  * Strong understanding of SaaS partner sales motions and indirect go-to-market models.  * Excellent relationship management, communication, and organizational skills.  * Ability to manage a high volume of partners through scalable engagement models.  * Experience with Salesforce, PRM platforms, partner enablement tools, and certification tracking is preferred.  Key Success Metrics  * Partner-generated revenue growth  * Partner-sourced and partner-influenced pipeline  * Cross-sell and upsell revenue through assigned partners  * Partner renewal retention and expansion  * Partner engagement and enablement participation  * Percentage of assigned partners maintaining required certifications and program compliance  * Percentage of implementation-qualified partners eligible for subcontracting opportunities  * Accuracy of partner data and certification records  * Overall partner satisfaction and responsiveness        About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.  At Diligent, we're building the future with people who think boldly and move fast.  Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn [https://www.linkedin.com/company/diligent-board-member-services/mycompany/verification/] and Facebook [https://www.facebook.com/DiligentCorporation/]     What Diligent Offers You  * Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients * We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few * We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. * Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.  Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.   We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy [https://www.diligent.com/company/eeo-policy/] and Know Your Rights [https://www.diligent.com/-/media/project/diligent/master/eeo-is-the-law-poster-eeocselfprintposter-and-ofccp-supplement-from-20170719.pdf?rev=96fafda8-f51d-44b6-a380-9af42898f526&hash=614AE342F4AB51A091EA3E15F84F7E49]. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com [recruitment@diligent.com]. At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.