Vehicle Operations Specialist

Customer Operations Specialist

Octopus Energy

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. The Role, in a nutshell...   We are looking for a Customer Operations Specialist who is passionate about delivering exceptional, high-quality service. You are the primary point of contact for our drivers, guide them through their leasing journey, from the point they order the car to when it is returned, and everything in between, acting as their expert guide through the transition to zero-carbon driving.   At Octopus Electric Vehicles, our service happens on the front lines, primarily over the phone. We need someone who can turn a complex logistics update into a reassuring conversation and a potential complaint into a 5 star Trustpilot review. You will manage the driver’s journey from the moment we place their order, ensuring they feel supported every step of the way.   This is a hybrid role - 2 days in office per week minimum, in either London or Brighton

Operations Insight & Strategy Lead (12 month FTC)

Octopus Energy

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. The role Customers are at the heart of everything we do at Octopus Electric Vehicles. We are constantly seeking new ways to improve our customer experience, and we are looking for someone to play a pivotal role in shaping how we do that. Our customer journey generates a huge amount of data – from the interactions we have with them (calls, emails, complaints etc.), to the actions we take to get them into the EV of their dreams.  This data is currently collected and cleaned in our data platform (managed by our Data Team). We need someone who can help us use that data thoughtfully and effectively to create meaningful, actionable insight on what is really happening for our customers and our teams. Someone who can turn fragmented operational data into meaningful insight. And, most importantly, someone who can help make that insight operational: embedded into how teams work, how leaders make decisions, and how the business improves. This is a role for someone who can move fast, think clearly, operate with precision, and help us turn data into better customer outcomes.   London based (minimum 3 days a week in office) and 1 or 2 trips to Brighton a month.

End of Lease Specialist

Octopus Energy

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. The Role, in a nutshell... As an End of Lease Specialist, you will be the final stage of our customer journey. Your mission is to make the vehicle return process as transparent, fair, and seamless as possible. You will act as the bridge between the physical collection of a car and its final financial settlement. This role requires a unique blend of analytical "detective work"—reviewing inspection reports and photos—and high-level communication. You’ll be responsible for ensuring that any damage recharges are accurate, and communicated to our customers with the 5* service they expect from Octopus. This role will require 2 days monthly in our London, or a partner office.