Consumer Strategy Manager

Deliveroo

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. As part of our unified global ads organization across Deliveroo and Wolt (DoorDash International), our Product team defines how millions of people experience the marketplace, turning complex logistics and advertising challenges into simple, high-impact solutions. Working at the intersection of data, design, and engineering, we set the direction for the world's leading merchant-funded marketing engine. You will lead outcomes that scale our ads and promotions business while protecting marketplace integrity and the consumer experience. We’re looking for a Staff Product Manager to join our London team. In this role, you’ll drive key pillars of our global strategy, leading initiatives to drive growth for our merchant and brand advertiser audiences. WHAT YOU’LL BE DOING You’ll be joining a high-velocity team working on DoorDash International’s most critical growth levers. You will collaborate with Engineering, Data Science, and global GTM teams to build a unified retail media platform that serves our three-sided marketplace. Here’s what your day-to-day might look like: * Set the overall strategy for the next set of growth products that we’ll build for our global audience of merchants and brands. * Optimizing ad supply and relevance through improved ranking algorithms and inventory designs. * Building a path towards a global technology stack, so product innovations reach all markets instantly. * Running experiments to gather data, understand customer outcomes, and measure the impact of your bets. * Talking with customers to understand their needs and plan the next series of strategic investments we’ll make to drive their success WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Proven experience as a Product Manager with experience from the B2B/B2C and/or Adtech and Martech space - you know what it takes to develop great products * Significant experience being data-savvy and analytical; you can grasp technical concepts quickly and partner effectively with Machine Learning and Operations Research specialists. * A systems-thinking mindset, with the ability to balance customer needs with commercial goals while considering second and third-order effects on the marketplace. * Demonstrated ownership of high-velocity execution, maintaining a sharp eye for detail in an environment where impact is paramount. * Resilience to thrive in a high-ownership environment where you are empowered to make formal ship decisions. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Product team defines how millions of people experience Deliveroo, turning complex marketplace challenges into simple, high-impact solutions. Working at the intersection of data, design and engineering, we set direction, prioritise what matters most, and deliver outcomes that move the business forward. We’re looking for a Product Manager to join our London team. This is a hybrid role. In this role, you’ll help us define and build purpose-built, highly differentiated shopping experiences across our growing portfolio of Retail categories. WHAT YOU’LL BE DOING You’ll be joining the Retail Categories team. Retail only wins category by category; a single, generic shopping experience cannot do justice to the unique ways people buy apparel, auto parts, or home improvement goods. This role owns the end-to-end category shopping experience for a defined portfolio, transforming broad customer promises into shipped surfaces and distinct emotional hooks that drive habitual buying behavior. Here’s what your day-to-day might look like: * Define Category Strategy: Formulate the category experience strategy and decide which categories and bets to invest in first, sequencing for maximum growth and impact. * Execute Signature Product Bets: Translate each category's promise into concrete, testable product bets—such as personal-shopper features using doorstep returns for Apparel or fitment-accurate part lookup for Auto Parts—and ship them end to end. * Optimise Category Surfaces: Own the category merchandising and storefront surfaces that differentiate one vertical from another while maintaining a cohesive and intuitive Retail experience. * Leverage Platform Capabilities: Partner with shared platform infrastructure (such as doorstep returns or fulfillment) to build bespoke category experiences without rebuilding core infrastructure. * Drive Cross-Functional Collaboration: Partner deeply with BD, Sales, Catalog, and Search teams to ensure category surfaces are powered by accurate data and align cleanly with merchant relationships. * Measure Impact: Use data, customer insight, and experimentation to prioritise initiatives, define success metrics, and directly move the needle on conversion and repeat purchases. WHAT YOU’LL NEED TO THRIVE ESSENTIAL * Proven Consumer Product Experience: Demonstrated success in product management on consumer-facing products, ideally within e-commerce, marketplaces, or multi-sided platforms. * Track Record of 0-to-1 Innovation: Proven ability to ship brand-new or highly differentiated shopping experiences, navigating ambiguity to break broad opportunities into focused, testable bets. * Strong Analytical Capabilities: Comfort driving data-informed prioritisation, establishing robust success metrics, and utilising experimentation to measure category-level impact. * Stakeholder & Business Partnership: Experience partnering closely with cross-functional product teams (Engineering, Design, Analytics) as well as commercial teams like BD and Sales to align business needs with product strategy. * Customer-Obsessed Product Instinct: A natural intuition for customer behaviour, understanding what makes a shopping experience feel right and how to design the emotional hook that drives retention. NICE TO HAVE * Specialised Retail Domain Knowledge: Prior experience working with merchandising, category management, product detail pages (PDP), or specialised shopping flows. * Data Structure Familiarity: Experience working alongside Catalog or Search product areas to power front-end surfaces with complex item data. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: * 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. * 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. * 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. * 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. * 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

We tackle complex, high-impact problems across a fast-moving marketplace. We move quickly, test ideas, and make decisions with clarity and transparency. Our work spans predicting demand, shaping customer behaviour, and helping partners grow as the market evolves. The scope is broad, and the impact is real. The Role We’re hiring a Customer Intelligence Manager to support our Strategy & Operations (S&O) organisation. This is a research and insights role focused on driving business decisions. You’ll identify where to play, how to win, and what to prioritise - grounded in a deep understanding of customer behaviour across markets. You will also help scale how insight is generated and used: * Apply AI and agentic workflows to increase speed and depth of insight * Build a structured intelligence layer that is accessible and reusable * Shift from project-based research to continuous intelligence Hybrid working, with travel to key markets (e.g. UAE, France). What You’ll Be Doing Driving Strategic Insight Lead research to inform critical decisions Shape thinking on market entry, growth levers (MAU, frequency, selection, affordability), and customer segments Turn ambiguous problems into clear research programmes and actionable direction Building a Global View of the Customer Synthesise signals across markets (UK, UAE, Europe) to identify patterns and differences Connect local insights into a cohesive global narrative Move beyond “what” is happening to explain “why” Evolving How We Do Research Apply mixed-method approaches (qual + quant) to high-stakes, ambiguous problems Deploy AI and agentic workflows to increase speed and consistency Create a centralised, machine-readable understanding of our customers Enable continuous, compounding insight across markets Influencing Decisions Partner with senior S&O stakeholders Bring clarity to complex problems and frame decisions effectively Communicate insight in a way that drives action We’re Looking For * Strategic Thinking - Frames problems clearly and links insight to decisions * Research Depth - Strong qualitative and/or mixed-method experience with a focus on impact * Systems Thinking - Connects signals across markets, data, and behaviours * Technical Curiosity - Applies AI and new tools to improve how work gets done * Communication - Delivers clear, concise narratives that influence senior stakeholders * Ownership - Identifies opportunities, defines scope, and drives work independently Why This Role Matters At Deliveroo, the hardest problems are not just product problems — they are marketplace problems, spanning customers, partners, riders, and commercial constraints. This role makes that system actionable. You will: * Turn fragmented signals into clear direction * Ground decisions in customer understanding * Identify what will drive growth across markets Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.