Creative Lead - Fixed Term Contract

Deliveroo

ABOUT THE TEAM The CRM and Ops team is responsible for delivering best-in-class customer communications and in-app experience across Deliveroo’s global markets. Working closely with Product, Engineering, Data Science, Marketing and Local CRM teams, we build personalised customer experiences that drive engagement, retention and long-term growth. As the voice of the customer, we develop global CRM capabilities to execute high-quality campaigns at scale. We combine creativity, operational excellence and data-driven decision making to ensure every customer interaction is timely, relevant and impactful. THE ROLE As a Regional CRM & Ops Executive, you’ll play a key role in delivering CRM incentivised regional campaigns, ensuring operational excellence across your deliverables. You’ll be responsible for coordinating the regional CRM calendar and executing campaigns that span the set up of offers, inapp merchandising and CRM support. You’ll partner closely with Local CRM, Marketing, Product, Engineering and Data Science teams to align campaign priorities, improve execution processes and identify opportunities to optimise performance. You’ll combine strong organisational skills with a passion for customer experience, using data and experimentation to continuously improve campaign effectiveness. This role is ideal for someone who enjoys balancing campaign execution with operational improvements and is excited by working across multiple stakeholders and markets. This is a 12 month fixed term contract and will be a hybrid role requiring 3 days a week from our London HQ. WHAT YOU’LL BE DOING * Own the day-to-day execution and coordination of the regional CRM initiatives, ensuring campaigns are delivered accurately and on time. * Build, proof, deploy and QA promotion set up and CRM campaigns across email, push notifications and in-app messaging. * Identify opportunities to improve CRM processes, campaign workflows and operational efficiency. * Lead the execution of regional CRM tests and experiments, working with stakeholders to prioritise learning opportunities. * Monitor customer behaviour, campaign performance and competitor activity to identify opportunities for optimisation. * Proactively manage stakeholder communication, ensuring priorities, timelines and dependencies are clearly understood. REQUIREMENTS * Experience in CRM, lifecycle marketing or digital marketing. * Bachelor’s degree in Marketing, Business or a related discipline, or equivalent practical experience. * Experience delivering CRM campaigns using platforms such as Braze, Journey or similar. * Strong organisational skills with the ability to manage multiple projects and stakeholders simultaneously. * Strong communication and collaboration skills, with experience working across cross-functional teams. * High attention to detail and commitment to delivering accurate, high-quality campaigns. * Comfortable working in a fast-paced environment with changing priorities. * Experience using reporting tools such as Looker, Tableau or similar is preferred. * Basic understanding of HTML and CRM templates is desirable. * Experience supporting experimentation or A/B testing programmes is a plus. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

GLOBAL BENEFITS SPECIALIST (12 MONTH FTC) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive. We’re looking for a Global Benefits Specialist to join our London team on a 12-month fixed-term contract. This is a hybrid role. In this role, you’ll support the delivery, administration, and continuous improvement of our employee benefits programmes across multiple countries, ensuring our offerings are competitive, compliant, and operationally excellent. Get to know our People team — what drives us, how we work, and what you can expect: https://careers.deliveroo.co.uk/the-people-team/ WHAT YOU’LL BE DOING You’ll be joining the Total Rewards team. In this role, you will own key benefits initiatives end-to-end, contributing to the team's broader goals with a high degree of accuracy and dependability while working closely with HR partners, Payroll, Finance, Legal, and external vendors. Here’s what your day-to-day might look like: Programme Management & Operations * Administer global benefits: Support statutory and supplementary benefits programmes, including pensions, health insurance, life/disability coverage, and wellness initiatives across multiple international markets. * Drive operational excellence: Support benefits enrolment cycles and drive continuous improvements to administration processes and systems, leveraging Workday functionality. * Manage vendor relationships: Lead day-to-day liaison with brokers and insurers, tracking vendor performance, and supporting renewal and RFP processes. * Partner cross-functionally: Collaborate with HR Ops, HRBPs, Procurement, Legal, Tax, and Finance to ensure smooth programme delivery and act as an escalation point for complex employee queries. Analysis & Communications * Conduct market benchmarking: Run cost and market analysis to assess the competitiveness of current offerings and inform plan design, renewal strategies, and programme enhancements. * Optimise data and insights: Analyse claims and utilisation data to identify trends, track budgets, surface risks, and make data-informed recommendations for health and wellbeing initiatives. * Elevate employee communication: Develop and maintain employee-facing communications, including enrolment guides, FAQs, and digital content, to ensure complex benefits topics are clear and accessible. WHAT YOU’LL NEED TO THRIVE Essential * Significant experience in multi-country benefits: Proven ability to manage and administer benefit programmes across multiple international jurisdictions, with a strong understanding of local compliance requirements. * Data-driven mindset: Advanced proficiency in Google Sheets and/or Excel, with a demonstrated depth in working with complex data to identify trends, track budgets, and support decision-making. * HRIS capability: Practical familiarity with HRIS platforms (preferably Workday) and how benefits processes integrate with SaaS HR systems. * Exceptional stakeholder and vendor management: Proven ability to manage external brokers and partner effectively with cross-functional global teams across multiple time zones. * Clear, impact-driven communication: Excellent written and verbal communication skills, with a track record of translating complex benefits data and policies into clear, employee-friendly language. Nice to Have * Fast-paced sector experience: Background working within a high-growth tech or fast-moving marketplace environment. * System implementation exposure: Experience supporting system enhancements or implementations within Workday benefits modules. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.   OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

1x London 1x Edinburgh 1x Manchester 1x Birmingham 1x Bristol *Urgent Hiring - Interviews will take place within the next 1-2 weeks within our London HQ, if located outside of London all travel costs will be covered* Senior Rider Onboarding Associate Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Senior Rider Onboarding Associate to join our UKI team. This is a remote, field-based Fixed Term Contract (FTC) role with operational roots in Edinburgh, Manchester, Birmingham, Bristol, or London. In this role, you’ll help us build, scale, and optimise our physical onboarding ecosystem, directly securing the rider fleet capacity needed to power our three-sided marketplace. Get to know our Commercial team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the Rider Enablement team. This sub-team acts as the operational foundation for rider supply across the United Kingdom and Ireland, managing logistical scaling challenges to ensure the fleet meets real-time marketplace demand. Owing to the strategic scope of this seniority level, your responsibilities are split across two core operational pillars: Strategy, Design & Scaling * Optimise hub performance: Evolve the format and structural workflow of our physical Rider Onboarding Hubs to maximise operational efficiency before, during, and after daily sessions. * Scale the footprint: Design, operationalise, and expand physical onboarding spaces across the UKI, implementing standardised systems to maintain high-quality service for all applicants. * Drive the strategic roadmap: Architect and execute the 12-month delivery plan for in-person onboarding, balancing expansion with strict time and cost efficiencies. * Cross-functional problem solving: Partner with Rider Support, Product, and broader Onboarding teams to troubleshoot live operational issues and funnel on-the-ground intelligence into long-term system enhancements. Field Operations & Fleet Enablement * Deliver field onboarding: Travel extensively across the UKI to lead face-to-face onboarding sessions and support localised operations within regional hubs. * Manage local supply constraints: Target and eliminate rider deficits in hard-to-source zones, collaborating with the Supply team to build accurate demand forecasting models. * Execute seasonal campaigns: Lead tactical supply planning and execution for peak trading seasons to stay ahead of consumer and partner growth. WHAT YOU’LL NEED TO THRIVE Essential * Sector experience: Proven operational experience within technology, start-ups, food delivery logistics, or direct experience working as a Deliveroo Rider. * Autonomy and resilience: A self-starter mindset with a demonstrated ability to work independently in the field, navigate changing operational priorities, and use your own initiative. * Stakeholder management: Strong empathetic listening and communication skills, with the capability to influence internal product teams and manage candidate groups. * Mobility and licensing: A valid UKI driving licence and access to your own vehicle for locations underserved by public transport, along with the flexibility to travel early and late. Nice to Have * Technical tools: Familiarity with G Suite, Slack, Looker, and Salesforce tooling. * Language skills: Professional proficiency in Portuguese or Arabic. Note: This is a 6-month Fixed Term Contract (FTC) with the possibility of extension. All field-based travel, accommodation, and personal vehicle mileage expenses will be fully covered by the company. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.   OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!