Engineering Manager, Agent Experience

Deliveroo

SENIOR MACHINE LEARNING ENGINEER Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. We’re looking for several Senior Machine Learning Engineers to join our London teams. WHAT YOU’LL BE DOING In this role, you’ll help us develop the algorithmic and machine-learning systems that power Deliveroo, making automated decisions at massive scale across our three-sided marketplace. Based on the team you join, here's what your role may look like: 1. Ads – building and productionising ranking and bidding models that decide which sponsored content to show, balancing advertiser outcomes with a high-quality user experience. 2. New Verticals – developing recommendation and catalogue-quality models that help customers discover the right grocery and retail items while supporting growth and efficiency. 3. Consumer – improving modern recommendation, ranking and search systems that shape how customers discover and choose what to order, driving engagement and long-term growth. 4. Care – building ML and LLM-powered systems that support customer care operations, from understanding intent and sentiment to suggesting fair and consistent resolutions. 5. Merchants – owning and evolving core ML models that support our merchant ecosystem (for example around classification, matching and lead-scoring), and building new models and AI agents that help partners grow their business. Irrespective of the team, you will: * Design and build sophisticated machine learning models to solve fuzzy business problems * Productionise end-to-end ML solutions, moving from initial concept to shipping code that drives measurable impact on our global marketplace. * Collaborate in cross-functional squads alongside software engineers, data scientists, and product managers to build intelligent decision-making machines. * Mentor junior colleagues and contribute to our robust technical review process to maintain high engineering standards. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Significant experience applying algorithmic solutions to complex business problems at scale. * Deep understanding of machine learning fundamentals and a proven ability to know when and how to apply them effectively. * Demonstrated ownership of end-to-end model productionisation, with a strong background in software engineering principles. * A bias for simplicity and a focus on achieving tangible business impact over theoretical complexity. * Exceptional programming and statistical skills, with the ability to translate ambiguous objectives into technical reality. WHY JOIN US? At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Explore our Engineering Interview Guide here to help you feel confident at each stage. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

ENGINEERING MANAGER Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. We’re looking for an Engineering Manager to join our London team. In this role, you’ll lead, build, and grow teams of world-class engineers, taking responsibility for their technical execution and impact through ambiguity as we scale. This role is based in our London office with a hybrid setup, typically 3 days in the office. Get to know our Engineering team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING In this role, you will lead a multi-disciplinary team of engineers across various platforms. You will report to a Senior Engineering Manager or Engineering Director, helping to shape the future of our three-sided marketplace. Here’s what your day-to-day might look like: * Lead and grow a multi-disciplinary team of Backend, iOS, Android, and Web engineers, fostering a diverse and high-achieving environment. * Drive technical and product strategy by setting clear project goals, guiding implementation choices, and ensuring your team hits group-level metrics. * Champion a learning culture through active mentorship, helping engineers and emerging leaders accelerate their careers. * Scale our engineering practices by implementing processes and values that improve team efficiency and code quality. * Maintain technical engagement by contributing to code reviews and technical design, ensuring the health and observability of your team's systems. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Significant experience in people management, with at least 2 years spent leading engineering teams through performance reviews and goal setting. * A strong technical background as a Software Engineer, with a proven ability to build user-focused products at pace. * Demonstrated success in team building, including hiring, onboarding, and supporting the personal growth of colleagues. * Proven ability to lead through ambiguity, managing both local and remote engineers to deliver high-impact projects. * Experience collaborating across disciplines, working closely with Product, Design, and Operations to influence the broader roadmap. WHY JOIN US? At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Explore our Engineering Interview Guide here to help you feel confident at each stage. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! #LI-LW1

Deliveroo

ENGINEERING MANAGER, EVENT STREAMING SYSTEMS Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. We’re looking for an Engineering Manager to join our team in London. In this role, you’ll lead and grow a team of infrastructure engineers building and operating the event streaming systems that power business-critical workflows across Deliveroo, DoorDash and Wolt. This role is based in our London office with a hybrid setup, typically 3 days in the office. Get to know our Engineering team - what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the Event Streaming Systems team within the broader Storage organisation. The team builds and operates highly reliable, scalable and efficient streaming infrastructure, including Kafka, Event Streaming abstractions (internally called EventBus) and future event streaming platform technologies. These systems support Tier-0 workflows and are foundational to how engineering teams build reliable, event-driven products at scale. Here’s what your day-to-day might look like: * Lead and grow a team of engineers responsible for Kafka, EventBus, and event streaming infrastructure. * Drive delivery of key streaming platform initiatives, balancing reliability, scalability, and long-term evolution. * Partner with infrastructure and engineering leaders across Deliveroo, DoorDash, and Wolt to define streaming strategy and roadmap. * Improve the scalability, observability, automation, and reliability of Tier-0 streaming systems. * Foster operational excellence through incident management, postmortems, and continuous improvement. * Hire, mentor, and develop engineers while building a high-performing, inclusive team. * Contribute to architecture, design reviews, and technical decision-making for large-scale distributed systems. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Experience leading streaming infrastructure, platform or distributed systems engineering teams. * Experience with Kafka or large-scale event streaming systems. * Strong technical depth in scalable production systems, with a track record of operating high-reliability infrastructure. * Experience building or operating event streaming, storage, data infrastructure or similar large-scale distributed platforms. * Proven ability to hire, mentor and grow engineers, while creating clear expectations and a strong team culture. * Demonstrated ability to drive execution across complex, cross-functional technical initiatives with multiple stakeholders. * A strong operational excellence mindset, including incident leadership, observability, reliability engineering and continuous improvement. * Clear communication and stakeholder management skills, with the ability to influence technical and organisational direction across teams. NICE TO HAVE * Experience with technologies such as Redpanda, Pulsar, WarpStream or AutoMQ. * Experience operating Tier-0 infrastructure, multi-region systems or globally distributed platforms. * Background in storage systems, platform infrastructure, data infrastructure or open source distributed systems. WHY JOIN US? At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Explore our Engineering Interview Guide here to help you feel confident at each stage.   OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! #LI-LW1