Customer Enablement Specialist

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Tech Enablement Specialist – Change & Adoption Tech Academy is a strategic partner to Adyen’s global Tech organization – Engineering, Product, and Product experience – making teams faster and more effective by giving them the skills and know‑how they need to ship products and solve real customer problems. We treat learning as part of the workflow, not as a one‑off event, and we measure success by improvements in delivery speed, quality, and clarity. We’re hiring a hands‑on Tech Enablement Specialist  who will sit close to Tech teams, understand how work really happens, and help them adopt the enablement, tools, and practices. This is a builder role focused on change and adoption - you’ll make it easier for engineers, PMs, and PX to adopt and improve ways of working, learn new skills and move through the change effectively. In this role, you will: * Focus on helping Tech teams move from “this is the new way we want to work” to “this is how we do it at Adyen”. This is not a training‑delivery or “defining how Tech should work” role; it is focused on change, enablement, and adoption. * Partner with Tech enablement and Tech teams to understand how work is currently done; where people get stuck, and what makes adoption harder than it needs to be; * Turn enablement and expectations into clear, practical support for day‑to‑day use, launching different types of interventions; * Plan and run change and adoption activities tailored to Tech (for example, short walkthroughs, focused sessions with leads, async explainers, or guided “first‑time” use) rather than broad, generic training; * Set up and support peer‑to‑peer formats where teams share how they’ve adopted a new enablement or tool in practice, so practical patterns spread across Tech without heavy coordination; * Run small adoption experiments (for example, different ways of introducing a change or supporting a new tool), observe what teams actually use, and iterate based on feedback and basic usage signals; * Use AI as a thought partner in your own work; * Design and support upskilling interventions with Tech enablement (for example, learning sprints, targeted skill sessions, or AI‑focused practice labs) that help Tech teams build the skills needed to adopt new ways of working; * Shape future enablement and upskilling topics based on what teams actually need and run discovery work on a constant basis making sure we are solving the right problems. Who You Are * You are comfortable working close to Tech, translating change into something people can actually use, and using AI as a normal part of your work. * Experience helping Tech teams (Engineering, Product, PX) adopt new tools, practices, or ways of working – for example through internal enablement, change management, coaching, or learning design close to the work; * Experience turning “this is what we want to do” into clear, practical support: guides, templates, learning paths, FAQs, short explainers, or similar that fit into existing tools and routines; * Hands‑on experience planning and running change and adoption activities (e.g. small group sessions, async explainers, pilots, or “first‑time use” support) rather than only large training events; * Comfortable using AI as a thought partner – to explore options, analyse feedback, create and refine interventions, and generate concrete examples or use cases; * Ability to design and support upskilling interventions (e.g. learning sprints, targeted sessions, AI‑focused practice labs) that are simple, focused, and tied to real work and adoption; * Strong written and verbal communication skills: you can explain changes in simple language, adapt the message to different Tech audiences, and handle questions and pushback; * Used to working in an experiment‑driven way: you test different approaches, watch what teams actually use, and iterate based on feedback and simple adoption signals. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

Luminovo

🚀 YOUR ROLE Are you passionate about helping customers and teams get the most out of a powerful B2B platform? Do you enjoy turning complex product changes into clear, helpful content, and solving technical questions along the way? Then it’s an exciting time to join Luminovo. We’re scaling our product enablement function, both internally for our customer-facing teams and externally for our customers. As a Product Enablement Specialist, you’ll own and scale how product knowledge flows across Luminovo and out to our customers: from our Help Center and FinAI chatbot in Intercom, to the monthly product newsletter, to hands-on training in LumiAcademy. 🎯 PERFORMANCE OBJECTIVES To be successful in this role, you must excel in the following performance objectives: Customer support & experience * Own Intercom as DRI. Run our customer support in Intercom as the primary platform for an excellent customer experience, keeping first response time and time-to-close low. * Grow self-service. Continuously improve our FinAI chatbot and Help Center so customers can resolve questions on their own, and manage outbound messages (banners, pop-ups, product tours, newsfeed). Reporting & insights * Track the right KPIs. Run weekly analysis on outcome-driven metrics (first response time, time to close, chatbot resolution rate, conversation volume, CSAT) and surface insights for better decisions. Collaboration & gluework * Be the enablement hub. Serve as the binding force across Sales, CS, Marketing and Product, streamlining updates and driving feature adoption. * Partner with Product & Engineering. Maintain a reliable flow of product information and align early on upcoming releases and the actions they require. * Jump on customer calls when needed. Be comfortable joining video calls with customers when the situation calls for it. 🤓 WHOM YOU’LL BE WORKING WITH * The Product Enablement team (Fabian, Tine, and Ibrahim), who own Intercom, the Help Center, LumiAcademy and our product communication. * Our Product Managers and Engineers, to stay ahead of releases and translate them into clear enablement * Sales, Customer Success and Solution Engineers, whom you’ll enable with training and materials * Marketing & RevOps, to align on customer-facing product communication 🌐 LOCATION, TIME ZONE & TRAVEL * This is a remote role based in the USA or Canada. You'll work in Central Time (UTC-6) or further east — Eastern Time is great, but nothing further west (no Mountain, Pacific, or US West Coast). This keeps your day overlapping with US customers, so you can support them in real time, while still sharing enough working hours with the team in Germany to collaborate. * You should be happy to travel to the US from time to time for team and customer moments, including coworking weeks at our New York office. ⚡️ SKILLS, KNOWLEDGE, AND EXPERTISE Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here. We don't need you to be an expert in the electronics industry today. But you have to be willing to dive into it to understand our potential customers' unique situations and how our software tools can create value for them.   ⚡️ ABOUT LUMINOVO Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry. We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress. We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain. To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million. Our core principles: putting people first & building great things As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍 Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things. We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at. See what employees and candidates have to say about Luminovo on kununu and Glassdoor.

Luminovo

🚀 YOUR ROLE Are you passionate about helping customers and teams get the most out of a powerful B2B platform? Do you enjoy turning complex product changes into clear, helpful content, and solving technical questions along the way? Then it’s an exciting time to join Luminovo. We’re scaling our product enablement function, both internally for our customer-facing teams and externally for our customers. As a Product Enablement Specialist, you’ll own and scale how product knowledge flows across Luminovo and out to our customers: from our Help Center and FinAI chatbot in Intercom, to the monthly product newsletter, to hands-on training in LumiAcademy. 🎯 PERFORMANCE OBJECTIVES To be successful in this role, you must excel in the following performance objectives: Customer support & experience * Own Intercom as DRI. Run our customer support in Intercom as the primary platform for an excellent customer experience, keeping first response time and time-to-close low. * Grow self-service. Continuously improve our FinAI chatbot and Help Center so customers can resolve questions on their own, and manage outbound messages (banners, pop-ups, product tours, newsfeed). Reporting & insights * Track the right KPIs. Run weekly analysis on outcome-driven metrics (first response time, time to close, chatbot resolution rate, conversation volume, CSAT) and surface insights for better decisions. Collaboration & gluework * Be the enablement hub. Serve as the binding force across Sales, CS, Marketing and Product, streamlining updates and driving feature adoption. * Partner with Product & Engineering. Maintain a reliable flow of product information and align early on upcoming releases and the actions they require. * Jump on customer calls when needed. Be comfortable joining video calls with customers when the situation calls for it. 🤓 WHOM YOU’LL BE WORKING WITH * The Product Enablement team (Fabian, Tine, and Ibrahim), who own Intercom, the Help Center, LumiAcademy and our product communication. * Our Product Managers and Engineers, to stay ahead of releases and translate them into clear enablement * Sales, Customer Success and Solution Engineers, whom you’ll enable with training and materials * Marketing & RevOps, to align on customer-facing product communication ⚡️ SKILLS, KNOWLEDGE, AND EXPERTISE Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here. We don't need you to be an expert in the electronics industry today. But you have to be willing to dive into it to understand our potential customers' unique situations and how our software tools can create value for them.   ⚡️ ABOUT LUMINOVO Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry. We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress. We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain. To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million. Our core principles: putting people first & building great things As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍 Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things. We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at. See what employees and candidates have to say about Luminovo on kununu and Glassdoor.