Account Management Director - 12 Month Fixed Term Contract

PPRO

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether The Purpose:

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Spotify, Playstation, Ebay, and Tide - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.   Why you should join the Adyen Account Management team At Adyen, the Account Management team is critical to the growth and success of our business,  as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.    We are looking for a proactive and adaptable Account Manager to join our team in London. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.    Enterprise Account Manager, Platforms and Financial Services  Adyen’s value goes beyond Ecommerce and In-Person payments with a broad offering of embedded payments and financial services like issuing, bank accounts and capital; facilitated by Adyen’s global Banking licenses.  As a Platforms Account Manager in London you will educate and lead our merchants through continuous growth enabled by the Adyen for Platforms solution. The focus will be on global SaaS platforms and E-Commerce marketplaces that provide a range of services to SMBs. By leveraging both Adyen’s embedded payments solution and financial services offerings, your role will be to activate new revenue streams for these platforms and build long-lasting partnerships.  The strong partnership focus within Account Management drives innovation, scalability and expansion, enabling our platform partners to build a profitable payments layer into their solutions. You will build long-lasting relationships with the platform partners across multiple departments, acting as a trusted advisor to key stakeholders within the Leadership, Sales, Onboarding, Risk, Finance and Product Teams. Sounds exciting? Keep reading!   What You’ll Do: * Power the growth of your customer’s platform in multiple channels and regions, by proactively advising on Adyen’s products and services as well as the international payments landscape * Be the strategic payments and financial services adviser for all of your customer’s different departments * Enable Platforms for scalability through products and marketing that fit their strategy and roadmaps * Oversee and Optimise the integration of the platform into various Adyen for Platforms product offerings * Work closely with the other Adyen offices around the globe, with Technical and Sales teams to realize individual and thought-through integrations for platforms based on their needs * Understand the evolving needs of the customer and the market and serve as a feedback loop for Adyen’s product team to help identify improvements and developments for continued innovation   Who You Are:  * You have a minimum of 5 years of experience in a client-facing or product management role, ideally B2B dealing with complex enterprise software * Commercial experience working within payments, financial services, marketplaces, or SaaS platforms * A born networker with high energy, self-starter with a proven commercial and organizational strength, entrepreneurial track record and strong negotiation skills * A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision * A natural communicator and team player, comfortable driving technical and commercial discussions * A problem solver, naturally curious and comfortable navigating ambiguity to find solutions for technical, commercial, and operational challenges. * A cross functional project manager of commercial, operational, and technical projects * Have a hands-on mentality being able to set the path for your platform merchants and their onboarding, payment, payout and reporting setup, at the same time make smart decisions on prioritization and delegation while looking at short- and long term planning   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.   We’re looking for an experienced and motivated leader to join our London office to lead our UK Account Management team. The UK is a cornerstone market for Adyen, home to some of the world’s most sophisticated Enterprise Merchants. You will be responsible for building, mentoring, and coaching a high-performing team of Team Leads and Account Managers who are the driving force behind the strategic growth of our most critical Merchants. As a key member of the UK Leadership team, you will help define the next chapter of our growth. You thrive on setting a clear strategic direction, driving operational excellence, and fostering a culture of "winning together." You will be mission-critical in ensuring our UK merchants—from global retailers to digital disruptors—fully leverage Adyen’s platform to scale their businesses.   WHAT YOU'LL DO   * Drive Sustainable Growth: You view the UK market as your own business. You define and execute an ambitious 2-3 year growth strategy. You stay ahead of UK market trends and regulatory shifts to ensure Adyen’s value proposition remains sharp and aligned with Adyen's long-term global vision. * Scale High-Performing Leaders: Actively maintain a high quality threshold by hiring "better than yourself" and bringing in diverse leadership. You serve as the primary coach for a multi-layered UK organization of 70+ people, developing your Team Leads and Senior Managers into "business owners" of their own portfolios to scale the department as if it were their own company. * Merchant Excellence: Serve as the executive sponsor for our largest UK merchants, partnering at the C-level to influence global payment strategies.  * Deliver on Commercial Goals: You empower your team to hit ambitious yearly commercial stretch goals while maintaining Adyen’s signature high-touch, consultative service. * Cultivate Value-Driven Focus: Provide the strategic clarity needed to prioritize high-impact customer engagement. You are explicit about what the team must stop doing, while streamlining internal processes (between Sales/Product/AM) to ensure accountability and clear forecasting. * Navigate and Influence the Global Org: Act as a strategic multiplier by navigating Adyen’s global organization to remove growth barriers. Rather than escalating gaps, you proactively influence cross-functional roadmaps (Product, Tech, Ops) to secure resources, scaling local UK successes across EMEA and beyond. * Embody the Adyen Formula: Actively listen, build trust, and lead by example. You’ll be a hands-on leader who isn't afraid to dive into a complex negotiation or technical problem while maintaining a positive, "can-do" spirit.   WHO YOU ARE   * A Seasoned Leader: Proven track record of managing managers and scaling large, multi-level teams. * Strategic & Commercial Heavyweight: You possess a sharp commercial edge and push your managers to think bigger and bolder rather than playing it safe. * Disciplined & Accountable: You own the message and bring calm to the team during change. You are regarded as a trustworthy and accountable partner across all departments. * A Master Communicator: You can distill complex technical or financial concepts into clear, actionable insights for executive stakeholders. * Analytical & Technical: Comfortable with quantitative analysis and have a high aptitude for the payments industry. * Entrepreneurial & Humble: A self-starter who thrives in change, remaining grounded and collaborative while being ambitious for the team’s success.   REQUIRED QUALIFICATIONS   * 10+ years of experience in senior leadership roles within Account Management, Business Development, or a related commercial field. * Deep experience building and scaling large teams within the UK market; a strong network within the UK enterprise space is a significant plus. * Proven experience in Enterprise Payments or Fintech is strongly preferred, given the maturity of the UK market. * Strategic Mindset: Proven ability to move beyond tactical execution to long-term partnership scaling.   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.