Advertising Operations Manager

Trainline

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.  Great journeys start with Trainline 🚄  Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.  Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.  Introducing the Trainline Advertising Team 👋 Every month, millions of travellers plan, book and take journeys through Trainline, creating valuable moments for brands to connect with customers in a relevant and trusted way. Trainline Advertising has already proven its model, built repeat business, and is now scaling into a more mature, repeatable and high-margin commercial engine across multiple European markets. As Head of Ads Strategy & Operations, you will help connect ad sales, product development, operations and client delivery to ensure Trainline Advertising scales with clarity, consistency and commercial impact. You will shape go-to-market plans, support the development and commercialisation of new ad propositions, lead operational excellence, and build high-performing teams across Ads Strategy, Account Management and Operations. In this role as the Head of Ads Strategy & Operations, you will...🚄 * Support the Ads Proposition Strategy Lead in shaping go-to-market strategy, helping ensure Trainline Advertising develops compelling propositions that meet advertiser needs and create differentiation in the market. * Develop sales enablement materials, including narratives, playbooks, training decks and communication plans, to equip Ad Sales teams with clear and commercially effective messaging. * Partner closely with sales leadership to strengthen pipeline visibility, forecast accuracy and conversion, helping unblock demand and support delivery against commercial targets. * Set and evolve operational standards for ad delivery, measurement, quality, reliability and service levels across direct and programmatic campaigns. * Lead and develop the Operations and Client Success teams, setting clear priorities, ways of working and development plans that enable the function to scale sustainably. * Shape the strategy for the ad tech stack, including Google Ad Manager, SSPs, DSPs, consent frameworks and measurement tools, ensuring the platform remains resilient and fit for future growth. * Own key ad tech partner relationships, including performance, costs and commercial negotiations, while working with teams to maintain a privacy-first approach across GDPR, TCF v2.0 and evolving frameworks. * Drive client retention and growth by ensuring strong post-sale delivery, proactive account management, campaign optimisation, reporting, renewals and insight-led client conversations. We'd love to hear from you if you have...🔍 * Significant experience in retail media, digital publishing, ad tech or platform advertising, with a track record of helping scale a business beyond its early stage. * Experience leading teams across a broad remit, ideally including commercial strategy, account management, client success and ad operations. * Strong commercial judgement, with experience supporting revenue growth, margin improvement, pricing, yield, pipeline discipline and senior leadership reporting. * A strong understanding of the ad tech ecosystem, including Google Ad Manager, SSPs, DSPs and programmatic delivery models, with the confidence to set direction and challenge detail. * Good knowledge of privacy-first advertising, consent management and relevant frameworks such as GDPR and TCF v2.0. * Experience building operational rigour, scalable processes, documentation and resilience into a growing business. * Confidence operating in ambiguity, creating clarity for others and influencing outcomes across teams where you may not hold direct authority. * Excellent stakeholder management skills, with the ability to translate between technical and commercial audiences and influence product, sales and operational priorities. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.  We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!  We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:  * 💭 Think Big - We're building the future of rail  * ✔️ Own It - We focus on every customer, partner and journey  * 🤝  Travel Together - We're one team  * ♻️ Do Good - We make a positive impact  We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We’re looking for a vendor operations program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity. In this role, you will ensure we run efficient ad review processes to reduce delays that can impact campaign launches and delivery. You will serve as a bridge between Sales, offshore vendor teams, and cross-functional partners (Ads Policy) to resolve time-sensitive escalations, remove friction, and create a seamless experience for advertisers and sellers. You should be organized, action-oriented, and comfortable working in a tactical, queue-based environment. Location: Hybrid. London, UK RESPONSIBILITIES: * Oversee day-to-day vendor operations: Monitor KPIs, SLAs, quality metrics, and agent output to help ensure ad review work is executed consistently and efficiently. * Manage vendor relationships: Serve as a primary point of contact for vendor partners, build strong working relationships, conduct regular business reviews, and address operational or performance issues as they arise. * Own sales escalations: Act as an escalation point for time-sensitive, complex ad review issues affecting Sales and advertisers, and turn recurring themes into actionable insights that improve processes over time. * Strengthen escalation and quality controls: Support clear escalation paths and quality control processes for ad review, and help ensure teams are working against well-defined standards. * Translate policy into execution: Turn policy guidelines into clear enforcement checks, training, and workflow documentation for the Ad Review team. * Improve operational workflows: Refine and optimize vendor workflows so process steps are clearly documented and teams have the guidance they need to execute well. * Drive efficiency at scale: Identify and implement practical improvements that increase efficiency, quality, and scale within vendor-supported ad review operations. * Serve as a workflow subject matter expert: Support cross-functional teams by communicating partner needs and helping inform process, product, or tooling improvements. * Partner cross-functionally: Meet regularly with Sales Managers and key cross-functional partners, including Ads Policy, Ads Product & Engineering, and Safety, to ensure the program is meeting current business needs and to gather and action feedback. * Surface actionable insights: Share clear insights with leaders on trends, patterns, and areas for improvement across the ad review operation. REQUIRED QUALIFICATIONS: * * 5+ years of experience in an operations role, preferably in advertising, tech, social media, or a similarly fast-paced environment.  * Experience managing vendor operations teams that support ad review, sales or support functions * Process-oriented, with experience in standardizing and optimizing internal processes  * Strong communication and negotiation skills, especially with senior stakeholders  * Comfortable operating in a fast-paced and evolving work environment * Able to manage time efficiently and navigate ambiguity  * Action-oriented and able to break down complex strategies into an actionable plan * Strong analytical and problem-solving skills Benefits: * Group Personal Pension Scheme with Employer match * Private Medical and Dental Scheme * Income Replacement Programs * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Bike to Work scheme * Flexible Vacation & Reddit Global Days Off #LI-Hybrid In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Smartly

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company. In this London-based role, you will be part of the EMEA South & Central Customer Success team focusing on Benelux. AS A SENIOR CUSTOMER SUCCESS MANAGER AT SMARTLY, YOU WILL... * Manage and nurture your own customer accounts through day to day communication and online marketing expertise * Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work * Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc) * Develop and maintain excellent knowledge and skills for Smartly.io tool and paid social advertising in general so that you're constantly able to solve customers' problems * Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok * Collaborate with customers, Smartly Customer Success Managers and product development team to maintain the quick feedback loop WE'RE DEFINITELY LOOKING FOR YOU, IF YOU... * Possess 3+ years of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic). * Have experience in a customer success or similar customer-facing function * Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals * Are comfortable in addressing technical challenges and collaborate with technical teams when needed * Have a results-driven mentality, with a bias for action and collaboration * Are able to explain complex concepts clearly and translate data into actionable insights * Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences * Are able to work in a hybrid capacity from our Tottenham Court Road, London office 3 days a week (more if you like) * Are able and willing to travel for meetings, conferences and industry events * Previous knowledge of Smartly or similar players is a plus * Experience using the Smartly platform is highly desirable #LI-CD1 #LI-HYBRID   ABOUT SMARTLY Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.