AI Deployment Lead - London

Gradient Labs

AT GRADIENT LABS, WE'RE BUILDING THE AI CUSTOMER OPERATIONS PLATFORM FOR FINANCIAL SERVICES. Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome. We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.   🎯 HOW YOU’LL MAKE AN IMPACT As an Agent Product Manager, you’ll be responsible for helping enterprise customers achieve real, measurable results through automation. You’ll scope and lead end-to-end projects that embed our platform deeply into their operations and drive strategic outcomes that matter. * Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome. * Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy the solution. * Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates. * Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT). * Serve as the primary technical interface for customers during pre-sales, assisting with POCs, legal/security due diligence, and managing the seamless transition from trial to implementation. * Collaborate closely with internal AI, Engineering, and Sales teams, acting as the "voice of the customer" to provide strategic feedback that shapes the product roadmap. * Establish scalable, high-quality onboarding and implementation processes that set all customers up for long-term success. * Manage project risks and governance related to AI deployment, ensuring all solutions meet compliance, security, and responsible AI standards. 💡 WHAT YOU’LL BRING * Proven Tech Delivery: Experience in forward-deployed, customer-facing roles at high-growth tech companies. * Results-Driven Ownership: Proven ability to own and deliver complex, multi-stakeholder projects end-to-end. * Structured Adaptability: Thrives in ambiguity, proactively creating structure and driving clarity where none exists. * Technical Acumen: Strong grasp of technical fundamentals (APIs, integrations) and the ability to collaborate effectively with engineering teams. * Data Analysis: Comfortable using analytical tools (e.g., Omni, BigQuery…) to surface insights and guide decisions. * Clear Communication: Communicates clearly and confidently across all audiences,internal and external, including technical teams and senior leadership. * Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value. * Pragmatic Problem Solver: Entrepreneurial mindset used to find creative, pragmatic solutions balancing goals with feasibility. WHY JOIN GRADIENT LABS? This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation. You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.

Systemiq

Company Description: Systemiq is the system change company, working to accelerate the transition to a net-zero, nature-positive and more inclusive economy. As a certified B Corp, we partner with business, finance, policymakers and civil society to transform five interconnected systems: energy, nature and food, materials and circularity, sustainable finance, and urban transformation. We bring together strategy, policy, market design and capital mobilisation to deliver tangible results in the real economy. Founded in 2016, Systemiq has grown to a global team of more than 300 people across Brazil, France, Germany, Indonesia, Kenya, the Netherlands, the UK and the US, united by a singular focus on sustainability. This role leads that effort. AI ENABLEMENT Lead Location: London (preferred) or Amsterdam Reports to: Chief Operating Officer (COO) Role Overview The AI Enablement Lead will drive Systemiq’s internal adoption of AI through training, capability building, tool deployment, and coordination across the organisation. This role focuses on: * Building AI fluency and confidence across all teams * Owning the internal roadmap for AI tools and use cases * Supporting platforms in identifying and prioritising AI opportunities * Ensuring AI becomes part of everyday work at Systemiq This is not a technical AI development or commercial sales role. The purpose is to help Systemiq’s people use AI effectively, safely, and at scale. Key Responsibilities AI Enablement, Training & Capability Building * Lead an internal cross-functional AI Champions programme, building a strong internal community * Design and deliver AI training for advisory and operations teams across all levels (associates, managers, directors/leadership) * Develop playbooks, learning pathways, and use-case guides * Shape a culture of responsible experimentation and everyday AI use * Partner with the Academy to embed AI capability into formal learning programmes AI Roadmap & Tool Deployment * Own the internal AI tool roadmap in partnership with IT * Prioritise high-impact use cases and guide pilots and scale implementation of use case adoption with new and existing AI tools * Gather requirements from teams, translate into IT specifications * Ensure tools meet standards for safety, privacy, and responsible use Platform Support & Coordination * Work with platform leadership to identify AI opportunities * Help connect use cases, learnings and best practices across teams * Maintain visibility of AI activities and progress across the business * Provide light-touch strategic input to support platform-led AI mobilisation Collaboration & Governance * Work closely with IT, Academy, Analytiq, and Knowledge teams * Support the COO with updates, reporting, and continuous improvement * Ensure governance, safe use, and consistency in AI adoption across Systemiq What This Role Is Not This role does not include: * Building technical AI solutions * Selling AI offerings or leading BD * Leading client-facing AI product development * Developing models, tools or platforms (owned by Analytiq) Skills & Experience Core Requirements * Strong experience in capability building, digital adoption or change management * 4–6+ years of relevant experience in AI enablement, digital transformation, change management, technology adoption, or related fields * Excellent communicator and trainer; able to simplify complex concepts * Strong understanding of modern AI tools (LLMs, agents, workflow tools) * Experience partnering across functions (IT, L&D, analytics, business teams) * Ability to create structure, prioritise, and drive delivery in a fast-paced environment * Degree or equivalent practical experience in a relevant field such as technology, digital transformation, analytics, sustainability, business, or related disciplines. Desirable * Experience in consulting, sustainability, analytics or digital transformation * Familiarity with responsible AI principles and AI governance * Exposure to enterprise AI tools or workflows Why this role matters AI adoption will be one of the biggest enablers of Systemiq’s 2026–2028 strategy. This role ensures: * Teams know how to use AI safely and effectively * Platforms can mobilise AI opportunities with confidence * Systemiq’s internal Academy and IT department have strong partnership and leadership * Systemiq builds a culture of high-impact AI use Diversity & Inclusion At Systemiq, we absolutely believe diverse perspectives are essential to driving system change. We are committed to creating an inclusive workplace where people feel respected, supported and able to do their best work. Click here to view our Data Policy.

Fonoa

SENIOR GTM SYSTEMS ENGINEER BUILD THE REVENUE INFRASTRUCTURE BEHIND AUTONOMOUS TAX Fonoa is the Tax Operating System for autonomous tax. AI that tracks every rule, acts on every obligation, and proves every decision, built on modular infrastructure. Fonoa’s modules cover the full indirect tax lifecycle: tax ID validation, real-time tax determination, e-invoicing, and returns. All on one shared data model and integration, with one audit trail. Each added capability makes the others stronger. Agents monitor obligations, populate returns, catch anomalies and assemble audit packs in seconds. The system does the work. Humans make the calls. That’s autonomous tax. We operate across 120+ countries, with clients going live in weeks, if not days. Trusted by Canva, Netflix, Spotify, Uber, Zoom and Booking.com. Find out more: www.fonoa.com THE ROLE We're looking for a Senior GTM Systems Engineer to design and scale the systems that power Fonoa's go-to-market engine. This is not a Salesforce Admin role. It's a systems engineering role focused on building scalable, AI-enabled revenue infrastructure. You'll own architecture, integrations, data design, automation, and AI deployment across Sales, Marketing, Customer Success, Partnerships, and Revenue Operations. WHAT YOU'LL DO GTM SYSTEMS ARCHITECTURE * Design and build the revenue systems architecture that underpins our GTM organisation * Create scalable, composable systems that separate data, logic, and user workflows * Eliminate unnecessary tooling, integration debt, and manual processes * Establish standards for maintainability, observability, and reliability AI & AUTOMATION * Deploy AI-powered workflows across lead qualification, account research, forecasting, renewals, and revenue operations * Connect models to live business data and operational systems * Build event-driven automations and internal tooling that deliver measurable efficiency gains DATA & INTEGRATIONS * Own the data model across accounts, contacts, opportunities, and revenue events * Manage integrations between Salesforce, marketing platforms, data warehouses, enrichment providers, and AI tooling * Ensure data quality, governance, and operational visibility across the GTM stack BUSINESS PARTNERSHIP * Translate GTM strategy into scalable systems and workflows * Partner with Sales, Marketing, Customer Success, Partnerships, and Finance leaders * Influence how Fonoa's revenue technology stack evolves as we scale WHAT WE'RE LOOKING FOR REQUIRED * 5+ years in GTM Engineering, Revenue Operations, Revenue Systems, or a similar technical role * Strong Salesforce experience, with expertise extending beyond administration * Experience designing and managing complex business system integrations * Proven AI deployment experience, including automations, agents, workflows, or model-driven applications * Strong data modelling and systems design skills * Ability to move between strategic planning and hands-on execution STRONG SIGNALS * Experience building with LLMs and AI APIs * Experience with tools such as n8n, Clay, Make, Zapier, Workato, or similar platforms * Strong opinions on data governance and system design * Experience scaling systems within a high-growth B2B SaaS company WHAT THIS ROLE IS NOT * A Salesforce Administrator role with a different title * A reporting and dashboard-focused operations role * A project management position coordinating technical work * A prompt engineering role without real implementation ownership WHY JOIN FONOA? We're building a modern, AI-enabled operating system for tax. Internally, we're applying the same principles: modularity, automation, observability, and intelligence. This is an opportunity to architect the revenue platform behind one of the most ambitious companies in tax technology and help define what world-class GTM engineering looks like at scale. https://www.fonoa.com/resources/blog/fonoa-raises-funding-and-acquires-indirect-tax-edge As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.