City Fleet Manager - Autonomous Vehicle

Voi Technology

YOUR MISSION AT VOI As Head of Operations Strategy (UK & Ireland) you will report to the General Manager - UK&I and set Voi’s operations strategy across the region, driving scalable, efficient, and high-performing operations. In this role, you will define operating models, optimise cost and performance, and ensure strong alignment between local markets and central functions to support business growth and operational excellence. This will include: Strategy & Alignment * Setting, communicating and implementing the regional operations strategy in close partnership with local and central stakeholders, ensuring alignment between markets and functions to support business growth and operational excellence. Operating Model & Performance * Developing and evolving operating models (including 3PL, workforce management, and service design) to enable scalable and efficient operations. * Managing budgeting, forecasting, and cost performance, partnering with FP&S to drive financial discipline. * Overseeing unit economics, ride performance, and utilisation to inform city-level P&L decisions and market profitability. * Building and evolving performance frameworks (KPIs, dashboards, routines) and oversee data and platform management across the region, ensuring high-quality data, strong adoption, and actionable insights. * Identifying, monitoring, and preparing for city launches while delivering high-impact operational initiatives (e.g. feature rollouts, warehouse sourcing, fleet swaps, WFM model changes, 3PL implementations). Analytics & Optimisation * Driving operational and rider analytics, translating insights into actions that improve performance while balancing cost and rider experience, and addressing critical operational issues and misalignments. Leadership & Team Development * Supporting and developing the operations strategy team in London by setting clear goals and aligning work with strategic priorities. * Acting as a senior strategic partner to local teams, with close indirect oversight of the fleet management organisation. * Contributing to global operations discussions, sharing insights to support cross-market alignment and capability development. WHAT YOU NEED TO EMBARK We are looking for an analytical, strategic operational leader with great interpersonal skills and the ability to influence and align stakeholders on operational initiatives with clear business outcomes. In addition to being fluent in English, we believe the right person has: * Bachelor’s degree in operations, engineering, business or similar. * 6-10 years’ experience in operations strategy, logistics/field operations, or a high-growth environment. * Proven experience managing budgeting, forecasting, and operational cost performance. * Strong analytical capability with experience in deep data analysis and translating insights into strategy. * Experience driving complex, cross-functional initiatives and influencing senior stakeholders. * Strong understanding of operational models, including 3PL and workforce management. * Experience managing and developing high-performing teams. * Experience using AI in a role-specific context, with a focus on continuously improving output quality. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups. * Get “skin in the game” through our employee stock options program and have a key role in driving our operational success in the United Kingdom and Ireland. * Work with inspiring, motivated and fun colleagues towards a shared mission * Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution. At Voi, we are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent, and free from exploitation. We operate under the principle that we cover the associated recruitment costs, meaning that no recruitment fees or related costs are charged to workers at any stage of the hiring process. All such costs are borne by Voi, and we require the same standards to be upheld across the agencies we partner with. We work only with recruitment partners who share our commitment to ethical practices and regularly review our processes to ensure compliance, protect workers’ rights, and promote a safe and respectful hiring experience for all our candidates.

Flatpay

ABOUT THE JOB Flatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK. ROLE DETAILS Role: Collections Agent Location: 5 days a week – London, White City ABOUT THE ROLE Flatpay is hiring its first dedicated Collections Agent to own the Day 1–60 stage of our UK collections process. You'll be the person making sure leaving customers return their hardware, pay what they owe, and — where they won't — that we escalate effectively.   This is a foundational hire on a brand-new team. You'll be working to shape how collections runs at Flatpay UK, not just executing an existing playbook. RESPONSIBILITIES * Manage the Day 1–60 collections lifecycle for UK merchants — both sole traders and limited companies * Recover hardware (payment terminals) from departing customers and chase returns through to completion * Flag any invoicing errors to ensure our automation-first finance function is included in feedback loops * Run the outbound phone activity — calling customers, negotiating repayment plans, and holding firm where needed * Issue CCJs at the right points in the process, and hand off unresolvable cases to external debt recovery agencies cleanly * Keep clean records on every case and feed patterns back to the business so we can improve upstream (onboarding, contracts, terminations) SKILLS & ATTRIBUTES Must-haves * Hands-on UK debt collections experience covering both sole trader and limited company debt * A background in small-ticket, high-volume B2B collections (comfortable working a large book of smaller accounts at pace) * Experience issuing CCJs and/or managing referrals to external collections agencies * Confident on the phone — you can negotiate, hold the line, and stay composed with difficult customers * Organised and self-directed — this is a new function, so you need to bring structure rather than wait for it Nice to have * Experience working with and recovering debt from vulnerable parties * Background in payments, fintech, or merchant services * Experience helping set up or improve a collections process from scratch WHAT SUCCESS LOOKS LIKE IN THE FIRST 6 MONTHS * A documented Day 1–60 process that's working in practice * Daily/weekly/monthly reporting against targets * Baseline metrics established for hardware recovery rates and cash collected * A clear playbook for when to negotiate, when to issue a CCJ, and when to hand off externally OUR VALUES AT FLATPAY, HOW WE WORK MATTERS AS MUCH AS WHAT WE ACHIEVE. Happy Humans — We bring energy to our work and create teams people enjoy being part of. No Assholes — We perform at a high level while treating colleagues and customers with respect. It's Our Business, Own It — Everyone takes responsibility and manages their work like it's their own business. Start With No — We challenge ideas, think commercially and focus on what truly creates value. Sky-High Ambitions — We set bold goals and expect people to keep raising the bar. The Best Argument Wins — Titles don't decide outcomes. We debate openly to reach the best decisions. BACKGROUND & REQUIREMENTS * Demonstrable UK debt collections experience (sole trader and limited company) * Fluent in English * Right to work in the UK (visa sponsorship is not available for this role) * Able to work from our White City office 5 days a week HIRING PROCESS 1. Application Review — Our Talent Team reviews your CV to assess experience and potential fit. 2. Talent Team Call (20–30 minutes) — A conversation to understand your background and discuss what motivates you. 3. 1:1 Microsoft Teams interview with Manager 4. Offer — Successful candidates receive a fast turnaround to offer.

Flatpay

ABOUT THE JOB Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.  WHAT YOU'LL DO Role Title Role: Customer Support Agent Location: 5 days a week - London, White City Responsibilities * Speak with customers: Make outbound calls and take inbound calls to support our customers, gather feedback, and provide guidance on their setup or experience. * Manage issues: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help. * Handle onboarding: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted. * Track satisfaction: Keep our customer satisfaction data up to date and help identify areas where we can improve. * Be a team player: Work closely with internal teams to pass along customer insights and help improve tools, processes, or services. * Contribute ideas: Bring forward suggestions based on your conversations with customers to help us make smarter decisions. WHO YOU ARE Skills & Attributes * High energy, persistence and positive attitude toward customers * Strong verbal and written skills  * Metrics-driven mindset and comfort working toward daily/weekly targets * Receptive to feedback and eager to learn customer support best practices * Comfortable working both independently and with a team * Ability to multitask, manage time effectively and stay organised in a fast-paced environment Our Values  At Flatpay, how we work matters as much as what we achieve.  Happy Humans – We bring energy to our work and create teams people enjoy being part of.  No Assholes – We perform at a high level while treating colleagues and customers with respect.  It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business.  Start With No – We challenge ideas, think commercially and focus on what truly creates value.  Sky-High Ambitions – We set bold goals and expect people to keep raising the bar.  The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.  Background * Previous experience in customer service or a similar role * Bonus: experience in the payments or fintech sector * Fluent English speaker  * Positive mindset and strong focus on customer satisfaction * Right to work in the UK (unfortunately we can’t offer visa sponsorship right now)