Collections Agent

Man Group

About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $228.7 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data. We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data. We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing. For further information on how we process your data, please see the privacy notice for applicants here * As at 31 March 2026   JOB PROFILE SUMMARY: We are seeking a motivated and detail-oriented individual to join our Proxy Voting team. This role is suited to an individual combining strong technical operational expertise with the ability to provide day-to-day oversight and guidance. The successful candidate will take a lead role in managing complex proxy voting workflows, driving data quality standards, and acting as a senior point of contact for internal and external stakeholders, while supporting the proxy voting team in the governance and continuous improvement of the function. Key Responsibilities * Operational Ownership — Take a lead role in the end-to-end management of proxy voting activity across Man Group's accounts, ensuring ballots are processed accurately and on time, with particular focus on complex, high-priority, or time-sensitive events. * Team Supervision — Provide day-to-day oversight, guidance, and support to the proxy voting team; assist in training, workload allocation, and quality review of team output. * Platform Expertise — Serve as a subject matter expert on proxy voting platforms (e.g. Glass Lewis or equivalent), supporting platform administration, troubleshooting, and onboarding of new users. * Workflow Oversight — Monitor and manage voting workflows across the team, identifying bottlenecks or risks and implementing solutions to ensure consistent adherence to deadlines and controls. * Data Quality & Controls — Own and enforce data quality standards across the function, overseeing reconciliation processes, exception management, and audit trail integrity; escalate systemic issues as appropriate. * Regulatory & Client Compliance —Understand regulatory requirements and client-specific accounts, supporting the interpretation and implementation of voting guidelines and flagging potential conflicts or compliance risks. * Stakeholder Management — Build and maintain effective relationships with key internal stakeholders (Portfolio Management, Legal & Compliance, ESG/Responsible Investment) and external parties (custodians, prime brokers, proxy agents, issuers). * Reporting & Governance — Lead the preparation of voting reports, MIS, and materials for internal governance committees and client reporting; ensure outputs are accurate, timely, and fit for purpose. * Continuous Improvement — Proactively identify and drive operational improvements, including process re-engineering, automation opportunities, and enhanced controls; contribute to technology and platform development initiatives. * Procedure Ownership — Maintain and update operational procedures, ensuring documentation is current, comprehensive, and aligned with regulatory and best practice standards.   Experience & Qualifications * 3+ years' experience in investment operations, supervising an operational function, or leading a project/initiative to completion. * Knowledge of at least one industry-standard proxy voting platform (e.g. Glass Lewis, ISS Proxy Exchange, or equivalent). * Proven ability to manage end-to-end voting workflows, including in high-volume or time-critical scenarios. * Demonstrated experience maintaining high standards of data quality, including reconciliation and exception management. * Solid understanding of relevant regulatory frameworks (e.g. SRD II, ERISA, SEC requirements as applicable). * Experience working across multiple fund structures or jurisdictions. * Familiarity with ESG/responsible investing frameworks and proxy voting policy. * Exposure to automation, workflow technology, or operational transformation projects. * Experience contributing to regulatory reporting or client due diligence processes. Skills & Competencies * Strong operational and technical expertise in proxy voting, with the ability to act as a credible subject matter expert. * Leadership qualities with a collaborative approach to team development and knowledge sharing. * Attention to detail and a disciplined approach to risk management and controls. * Able to engage and communicate effectively across all levels of seniority and with external counterparties. * Take ownership and manage competing priorities across the team. Inclusion, Work-Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity. You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering. Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance. Equal Employment Opportunity Policy Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws. Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact TalentAcquisition@man.com.

Duffel

Travel Operations & Training Specialist 📍 London (Hybrid – 2 days in Shoreditch) ⏰ Must be able to work UK business hours (with some flexibility on shifts) Make travel effortless with us. Travel should be exciting, not stressful. Yet over 4 billion passengers every year rely on tech that hasn’t kept up. At Duffel, we’re rebuilding the systems that power travel — simplifying workflows and building tools that make the future of travel effortless. Backed by Benchmark, Blossom, Index Ventures, and Kima Ventures, we’re growing fast — and we’re looking for people who want to make a real impact. About the role The Travel Ops team is at the heart of keeping bookings smooth. From voluntary passenger changes to airline-initiated updates, we make sure travellers get great service. You’ll train, coach, and support the team while helping to improve processes and workflows, building a Travel Operations function that scales as we grow. What you’ll be doing • Deliver in-person and virtual training sessions: onboarding, upskilling, refresher courses • Turn policies, workflows, system updates, and supplier info into clear, engaging training content • Communicate performance expectations to leadership and agents • Develop, maintain, and improve training materials for all Travel Ops processes • Support daily queue work as needed • Help hire and onboard new agents • Iterate operational processes based on data, metrics, and feedback What we’re looking for • 3+ years in airline or travel agency ticketing (exchanges, refunds, reissues, EMDs, name corrections, etc.) • Proficiency in at least one GDS (Sabre, Amadeus, or Travelport); NDC knowledge is a plus • 2+ years designing engaging training content: presentations, job aids, knowledge base materials • 2+ years facilitating training (in-person and virtual) • Strong operational process experience and ability to iterate using data • Excellent cross-cultural communication skills • Self-starter with strong prioritisation, proactivity, and ability to meet deadlines independently • Adaptable, customer-first mindset; comfortable in a fast-changing environment • Willingness to travel domestically and internationally Bonus points if you have Experience leveraging AI or automation to improve workflows Previous work in customer support or operations teams Everyone who joins Duffel owns a share of the company. Your work matters, and your voice will be heard. We’re an equal opportunities employer — we hire for skill and potential, not background. If you can solve problems, build amazing things, and care about making travel better, we want you here.

Peloton

ABOUT THE ROLE   Peloton’s International Workplace Experience Team is looking for a Workplace Specialist to support operations and enhance the workplace experience at our London and international office locations (ex- APAC).   Reporting to the Workplace Operations Manager, the Workplace Specialist will be the primary point of contact for visitors to the company. This role ensures smooth and efficient office operations by guiding onsite vendors, welcoming guests, and collaborating closely with our facilities and catering teams. This role is based at our Covent Garden London office and studio five days a week.  YOUR DAILY IMPACT AT PELOTON * Act as a culture ambassador, embodying Peloton’s value of "Be the Best Place to Work" * Serve as the primary Workplace point of contact for all Peloton team members, guests, and vendors. Anticipate their needs, providing a personalised and enhanced experience * Maintain a best-in-class office environment for both employees and guests * Conduct daily walkthroughs, ensuring the office is clean, safe, well-stocked, and welcoming * Manage all incoming and outgoing mail and packages, ensuring timely collection * Assist in managing ticketing systems, ensuring timely responses and resolution within the agreed SLA by both internal teams and service providers * Coordinate team events, celebrations, and social activities for the office and studio, in collaboration with relevant stakeholders * Support in management and execution of our onsite facilities, security and food & beverage vendors, ensuring a clean, safe workplace that aligns with Peloton’s global standards * Collaborate with internal business partners, including IT, GSO, Health and Safety, People, Inclusion & Impact, Finance, and Real Estate * Support the management of the Workplace helpdesk ticketing systems to meet SLAs YOU BRING TO PELOTON * Significant relevant workplace experience, with comfort working in a fast-paced environment * Proficiency in Google Suite, Slack, Envoy; experience with Jira is essential * Passion for delivering a best-in-class workplace experience and exceptional customer service * Training as a Fire Warden, First Aider, or Mental Health First Aider is an advantage * Strong communication skills, both written and verbal, with a passion for clear communication * Resourcefulness and proactivity in resolving issues as they arise * Strong organisational, multitasking, and prioritisation skills, with the ability to work effectively under pressure * Flexibility to adapt to change in a dynamic environment * Experience with space planning and amenities management is highly desirable * Experience in vendor management, specifically with food and beverage or security service providers, is an advantage #LI-CG1 #LI-Onsite   ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.  Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.  If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.