Pivot · London
Customer Operations Manager - Native English speaker I London
ABOUT US Every company that scales lives or dies by its procurement function. It manages the vendor relationships that keep operations running, the financial g...
ABOUT US
Every company that scales lives or dies by its procurement function. It manages the vendor relationships that keep operations
running, the financial guardrails that prevent overspend, and the supply chain resilience that determines whether a company
survives a crisis or folds under one. And yet, the people doing this work spend 80% of their time in spreadsheets. Not because
they lack ambition, because the tools haven't changed in 25 years.
Pivot is building the AI operating system for procurement: enterprise-grade infrastructure that hands the manual grind to AI
agents so procurement teams can do what they were actually hired to do, shape the strategic future of their companies. Our
platform combines intake, approvals, vendor management, invoice matching, and ERP integrations in a single AI-native platform.
We've lived this frustration firsthand. We built Pivot because we couldn't find what we needed, and because we believe procurement
shouldn't be the last function to enter the AI era. It should be the first.
The adventure started mid-2023 with three founders, former C-levels from fintech unicorns (Qonto and Swile) and highly experienced
engineers from top-notch tech companies. We’ve since raised $40M in a Series B round, totaling our funding to $70M, coming from
tier-1 investors. We’ve built a team of 70, are operating across 25+ countries, and are trusted by enterprise leaders like
DoorDash, Lemonade, Wolt, and Flix
We're looking for smart, execution-driven people who care about building something exceptional.
YOUR ROLE
Join us as a Customer Operations Manager and lead the delivery of Pivot’ implementation for Enterprise customers. You will combine
structured problem-solving, stakeholder management, and AI-enabled delivery to accelerate time-to-value.
KEY RESPONSIBILITIES
- Pre-sales engagement
- Partner with the Sales team during the pre-sales phase on implementation scope and timeline questions, helping shape
realistic delivery commitments before deals close
- Post-sales engagement:
- Tailored client set-up: capture new Enterprise client needs and data to design bespoke configurations, ensuring our solution
meets the complex requirements of clients with 5,000+ employees
- Own end-to-end delivery of Pivot’s implementation
- Configure Pivot platform based on clients context and setup all the required integrations (e.g., HRIS, ERP) - with support
from the tech team
- Structure complex business problems into tailored and scalable solutions
- Lead executive workshops (Procurement and Finance Directors)
- Coordinate cross-functional teams (Tech, Product, CSM) on integrations and custom workflows
- Conduct onboarding sessions and comprehensive training for users, making their transition to our platform as smooth as
possible
- Product collaboration:
- Act as the voice of our customers within the company, leveraging insights to steer the development of new features and
product improvements
- Process building and documentation:
- Innovate and refine scalable operations processes and documentation that grow with our client base, maintaining efficiency
and quality
YOUR MINDSET
A relentless doer who prioritises customer success above all
A solver who sees every challenge as an opportunity
A relationship builder who values strong connections with customers
A growth-minded individual eager to scale with a dynamic company
A team player keen on collaborating closely with product and engineering to shape our future
REQUIREMENTS
You have a Master’s Degree in Business or Engineering
You have 6/8 years of experience in project management within a scale-up or consulting firm
You have experience in deploying SaaS solutions for Enterprise clients (5,000+ employees) with complex, tailored configurations
You have excellent communication & presentation skills and strong client-facing & project management skills
- You are proactive, able to prioritise, and willing to thrive in our rapidly growing startup environment and contribute
energetically to our collective success
- You have a strong passion for ensuring customer success, with a keen focus on quickly delivering and maintaining exceptional
standards
You pay close attention to details, an excellent listener, and a valuable team member
You build trusted relationships with a deep sense of empathy and dedication
You are able to adapt to a rapidly changing product and respond strategically to customer needs
You are a native English speaker
Nice to have: familiarity with AI tools and no-code platforms (e.g., N8N)
WHAT YOU WILL GET (LONDON)
A competitive salary package plus equity (ESOP)
Pension plan
Private medical insurance
25 days of annual leave + 8 public holidays
Enhanced sick leave
2 days of remote work per week
The richness of a multicultural and international team (more than 15 nationalities).
A unique chance to grow with a fast-scaling innovator
Role
Customer Operations Manager - Native English speaker I London
Location
Published
August 3
Deadline
September 4
Source