Customer Success Operations Manager, EMEA

Verifone

WHY VERIFONE For more than 40 years Verifone has established a remarkable record of leadership in the payment technology industry and is one of the leading and largest providers of payment solutions worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy. WHAT'S EXCITING ABOUT THE ROLE As a Partner Account Manager, you will play a crucial role in developing and maintaining strategic partnerships with key partners in the payments industry. You will manage relationships, oversee partner performance, identify business opportunities for upgrades and growth, and ensure the success of joint initiatives. Additionally, the team services the SMB customer base so there is a requirement to work on smaller upgrade opportunities within this sector. Key Responsibilities: Partner Relationship Management: * Establish and maintain strong, long-term relationships with key strategic partners. * Act as the primary point of contact for partners, ensuring effective communication and providing ongoing support. * Monitor and manage partner performance to ensure alignment with business goals and KPIs. * Collaborate with partners to identify and address business needs, solutions, and opportunities for growth. Business Development: * Identify new partnership opportunities within the payments industry and onboard as new partners. * Conduct market research to understand the competitive landscape, potential partners, and industry trends. * Work closely with partners to co-develop marketing, sales, and go-to-market strategies. * Drive the growth and adoption of payment solutions, ensuring partners achieve their revenue and performance targets. Partnership Enablement: * Provide partners with the necessary tools, resources, and training to successfully integrate and sell payment products and services. * Assist partners with the technical and operational aspects of integration and implementation. * Collaborate with internal teams (e.g., Product, Marketing, Sales) to ensure partners have the right support for optimal performance. Contract and Negotiation Management: * Negotiate partnership agreements, service level agreements (SLAs), and contract terms with partners. * Work with legal and compliance teams to ensure partnerships comply with industry regulations and company policies. * Review contract performance, ensuring both parties meet their obligations and expectations. Reporting and Analysis: * Track and report on the performance of partnerships, including revenue, engagement metrics, and other key performance indicators. * Provide insights and recommendations to improve partnership performance. * Use data and analytics to assess the effectiveness of current partnerships and drive optimization. Cross-Functional Collaboration: * Work closely with product, marketing, and customer success teams to align on partnership initiatives and deliver customer-focused solutions. * Assist in resolving any operational, technical, or customer-related issues raised by partners. SKILLS AND EXPERIENCE WE DESIRE * 3+ years of experience in partnership management, business development, or sales within the payments, fintech, or financial services industry. * Proven track record of building and managing strategic partnerships that drive revenue growth. * Knowledge of the fintech landscape, with hands-on experience working with payment processors, banks, ISOs, PSPs, and broader financial ecosystems is highly desirable. * Deep understanding of business development strategies and relationship management, with a strong commitment to cultivating long-term, mutually beneficial collaborations. * Skilled in identifying, evaluating, and onboarding new partners while effectively nurturing and expanding existing relationships * Proficient in using CRM tools such as Salesforce to track pipeline, performance, and partner engagement. * Highly motivated, adaptable, results-driven, approachable, collaborative, and eager to take on new challenges with energy and focus. OUR COMMITMENT Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM As the Stripe user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand the Stripe portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an independent business, startup, SMB, or enterprise, and our mission is to provide all Stripe users with the best support experience possible. WHAT YOU'LL DO You'll recruit, manage, and develop a group of Marketing Operations Associates and team leads that are focused on delivering repeatable, measurable programs and campaigns targeted on spend optimization, producing highly qualified leads, improving the customer experience, and increasing retention. You'll lead the team supporting the Stripe Marketing Operations and are comfortable jumping in to perform production duties, especially in times of need. You'll cultivate the happiness of your team members while guiding them to excel, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals and using metrics to efficiently measure and guide team performance in pursuit of those goals. You'll have a strong operations mindset, move quickly, and be passionate about delivering an incredible user experience. RESPONSIBILITIES * Recruit, lead, develop, and coach a high-performing team of Marketing Operations Associates and Campaign Producers * Partner with global counterparts in EMEA and AMER, necessitating flexible scheduling for cross-regional alignment on email marketing success, best practices, process, workflows, policies, execution, and enablement * Project manage marketing campaign production across the globe, including managing handoffs * Support Marketo workflows, performance marketing operations, and event analysis * Ensure reportability of core operations cycles * Optimize Marketing Operations processes WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 10+ years relevant work experience in Marketing Operations * 5+ years of experience in leading teams * 6+ years of hands-on experience in Marketo (or similar) with a deep understanding of campaign architecture * Experience leading, mentoring, managing, and developing a team of Marketing Operations Campaign Producers responsible for delivering high-quality work * Experience building strong cross-functional partnerships with Marketing and internal technical support teams * Experience leading end-to-end execution of projects and programs that have significantly improved operations and delivered quantifiable business impact * Strong written and verbal communication skills with a precise talent for articulating challenges, generating insights, and translating them into actionable recommendations * Solid analytical skills and a strong understanding of technical concepts PREFERRED QUALIFICATIONS * A startup mentality with a bias to action and the ability to flex in a fast-paced environment * Experience and desire for contributing to developing business infrastructure and aggressively scaling a high-growth business * Experience at highly dynamic, high-growth tech companies * Great service mentality and track record of building positive relationships with peers * The ability to thrive on a high level of autonomy, responsibility, and ambiguity

Datadog

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: * Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes * Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. * Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements * Participate and prepare for Monthly and Quarterly Business Reviews with customers * Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products * Continuously evolve best practice to technical product adoption and customer success Who You Are: * Someone with a solid technical grounding and hands-on experience of IT Operations * Confident in your hands on experience AWS, Azure or GCP * Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. * Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. * Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. * Able to sit up to 4 hours, traveling to and from client sites  * Able to travel via auto, train or air up to 30% of the time * Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space * Experienced using Datadog and/or other cloud monitoring tools Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks   Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.