Delivery Manager (National Security)

Faculty

WHY FACULTY? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. ABOUT THE TEAM Our National Security and AI Safety business unit is dedicated to advancing the responsible development and deployment of AI in support of national security and global stability. From strengthening mission-critical capabilities across national security and intelligence, to working with frontier labs to provide robust AI safety red teaming and evaluation, we work at the frontier of high-stakes, high-impact missions. We understand that powerful AI systems bring both transformative opportunities and complex risks and we are proud to partner with Government and the biggest tech organisations in the world to ensure AI is not just transformative but is also secure, trustworthy and safe for all. Because of the nature of the work we do with our Government clients, you may need to be eligible for UK Developed Vetting (DV) and willing to work on site with our clients from time to time. ABOUT THE ROLE As a Senior Manager in our National Security and Safety team, you will act as a pivotal commercial and delivery lead, driving high-stakes AI transformation for the UK’s most critical government partners. You will be a strategic architect, building deep networks of influence and solving complex safety challenges by bridging the gap between cutting-edge AI research and operational mission needs. With an entrepreneurial spirit, you will exceed ambitious growth targets while mentoring multidisciplinary teams to ensure every project delivers meaningful, long-term value in a fast-evolving national security landscape. WHAT YOU'LL BE DOING: * Managing the end-to-end delivery of complex AI and data science projects, ensuring high-quality outcomes that meet rigorous operational and ethical standards. * Nurturing strong, trusting relationships with government partners and technical stakeholders to act as a reliable advisor on AI implementation. * Developing compelling proposals and responding to RFPs to unlock new strategic AI use cases within the national security sector. * Supporting the execution of sector strategies by aligning project milestones with broader business unit goals and evolving safety needs. * Bridging the gap between highly technical AI research and strategic mission challenges to communicate complex ideas clearly to non-technical audiences. * Mentoring junior team members and project associates, fostering a collaborative culture focused on technical excellence and professional growth. WHO WE'RE LOOKING FOR: * You bring a solid foundation in the National Security domain, with a passionate interest in how AI can transform high-stakes decision-making and public safety. * You possess experience in consultancy or service-based delivery, allowing you to manage complex project lifecycles and meet critical deadlines under pressure. * You are an effective communicator, capable of translating technical AI concepts into clear, actionable insights for senior stakeholders and multidisciplinary teams. * You demonstrate a structured approach to problem-solving, thriving in ambiguous settings while maintaining scientific rigor and business focus. * You have a proven track record of supporting commercial growth, whether through identifying new opportunities or managing successful client onboarding. * You exhibit an entrepreneurial and proactive mindset, ready to adapt fast in a rapidly evolving domain while leading with integrity and clarity. THE INTERVIEW PROCESS 1. Talent Team Screen (30 minutes) 2. Introduction to the team (60 minutes) 3. Case Study Interview (60 minutes) 4. Culture and Leadership Interview (60 minutes) OUR RECRUITMENT ETHOS We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: * Unlimited Annual Leave Policy * Private healthcare and dental * Enhanced parental leave * Family-Friendly Flexibility & Flexible working * Sanctus Coaching * Hybrid Working If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.

Elliptic

Job Title: Government Customer Success Manager - EMEA - London Company description As digital assets and cryptocurrency become more widely adopted every day,, our products are essential to ensure cryptocurrency is safe and accessible to all. Our solutions help to prevent financial crime and allow cryptocurrencies to be used for good. Our products are used by some of the world’s leading cryptocurrency exchanges, financial institutions and government agencies to screen over $1 billion of transactions every single week. Elliptic is backed by some of the top VCs: SBI Group, Albion VC, Octopus Ventures, SignalFire, Paladin Capital, Santander InnoVentures, and Digital Currency Group, and we have grown globally with teams in the UK, USA, Singapore and Tokyo. To achieve our mission, we depend on our incredible team of Elliptites. Our values are reflected in everything we do and every decision we make, both internally and outwardly to our customers. We actively encourage Elliptities to challenge the status quo and allow the freedom to innovate and learn every day. We encourage new ideas and learning, whether that’s through collaboration, our curiosity sessions, or utilising your professional development budget - personal growth is important to us all. Are you a proactive and customer-centric professional with experience in managing SaaS renewals? Are you looking for your next challenge in a dynamic and emerging market? If yes, we want to hear from you! The Impact You Will Have: As a Customer Success Manager for the Government and Public Sector segment, you will play a critical role in driving the success of a portfolio of UK government, law enforcement, and intelligence agency customers. These mission‑critical accounts operate in complex regulatory, security, and procurement environments and require strategic partnership, precision, and trust. You will act as a trusted advisor and primary advocate, ensuring that each organization continuously realizes measurable value from Elliptic’s solutions. Your focus will be on driving adoption, value realization, retention, and expansion - partnering closely with the Account Executive to help customers achieve their operational outcomes while navigating sensitive and highly structured environments. This role brings together strategy, relationship management, and product expertise. In a typical week, you might lead a strategic business review with a national law enforcement agency, collaborate with Product to refine workflows that support pressing compliance objectives, or shape a tailored renewal and expansion plan that reinforces Elliptic’s position as a long‑term, trusted partner to government. Through thoughtful engagement, data‑driven insights, and proactive stakeholder management, you will ensure each customer not only renews but continues to grow with Elliptic — broadening adoption, strengthening integration, and becoming strong advocates for our mission to make the crypto ecosystem safer and more transparent for all. What you’ll do: * Own customer outcomes for a defined portfolio of UK and EMEA government and public sector customers, managing relationships from onboarding through renewal and expansion. * Serve as the primary strategic point of contact across each account, fostering trust with operational users, leadership, procurement, and security stakeholders. * Drive adoption and value realization by developing tailored success plans, leading service and strategy reviews, and aligning Elliptic’s capabilities to each agency’s mission and compliance objectives. * Monitor account health and engagement trends, identifying early indicators of risk or opportunity and taking timely, proactive action to safeguard renewals and encourage growth. * Lead renewal and expansion cycles end‑to‑end, maintaining an accurate retention pipeline, forecasting outcomes, and negotiating terms that balance agency priorities with Elliptic’s business goals. * Collaborate closely with Sales, Product, Engineering, and Support to resolve issues, communicate roadmap context, and advocate for the unique needs of government partners. * Coordinate secure communications and documentation in accordance with customer and internal policies, maintaining the highest standards of reliability and responsiveness. * Build and maintain structured account intelligence, tracking usage, measurable outcomes, stakeholder movements, and next actions to ensure alignment and transparency. * Represent the voice of the government customer internally—providing insights that guide product evolution, policy decisions, and service delivery for public sector use cases. * Contribute to the ongoing refinement of Elliptic’s government customer‑success strategy, sharing lessons learned and best practices to strengthen engagement across this critical segment. REQUIRED QUALIFICATIONS * British citizen (due to security requirements for UK Government work). * Demonstrated experience working with public sector customers, including managing complex stakeholder groups and navigating formal procurement and contracting processes. * Background in or strong understanding of public sector operations - experience working directly within government is strongly preferred. * Proven success managing and growing strategic accounts in Customer Success, Account Management, or an equivalent customer‑facing role. * Comfort collaborating with law enforcement and intelligence agency customers (directly or via partners), exercising appropriate discretion, diplomacy, and professionalism. * Excellent communication skills, with the ability to translate complex or technical concepts into clear, actionable guidance for diverse audiences. * Strong organizational and prioritization skills, capable of managing multiple high‑value accounts and deadlines while maintaining attention to detail and thorough follow‑through. Our Ideal Candidate Has * Active UK Security Check (SC) clearance, or the ability and willingness to obtain it. * Direct experience supporting customers who work with analytics, investigations, risk, compliance, or intelligence workflows. * A background in regulated or high‑security environments such as government, defense, critical infrastructure, or financial crime, with an understanding of the expectations for security, discretion, and delivery. * Experience developing and executing success plans based on usage data and measurable outcomes to drive adoption and continuous improvement. * Strong collaboration skills, working effectively with Sales on account growth strategies and with Product, Support, and Engineering to deliver seamless issue resolution and value realization. * Proven ability to manage complex stakeholder groups, aligning technical and non‑technical audiences around shared objectives and success metrics. * Experience using AI tools to boost productivity, with a curiosity for new ways of working Bonus Points for: * Experience working directly with law enforcement, intelligence, or national security agencies, especially in data or compliance‑driven programs. * Familiarity with public procurement frameworks and contracting processes, such as G‑Cloud and typical government buying cycles. * Hands‑on experience navigating security accreditation or assurance processes within classified or restricted networks. * Understanding of financial crime prevention, blockchain analytics, or cryptocurrency risk management use cases. * Demonstrated success in building multi‑stakeholder account plans, incorporating operational, technical, and executive sponsors within complex government structures. * Experience collaborating with international or cross‑agency teams, aligning strategies across jurisdictions or departments. * Ability to translate technical solutions into operational impact, connecting Elliptic’s capabilities with mission success and measurable outcomes. * Knowledge of public‑sector compliance frameworks such as ISO 27001 or NCSC guidelines, and government security standards or classification levels. * Deep awareness of data sensitivity, privacy, and information governance best practices in high‑security environments. We know Diversity and Inclusion is much deeper than just hiring, but it’s important for us to mention it here. We welcome and embrace individuals of all backgrounds and identities at Elliptic, and this is an ongoing priority for us. We know incredible people don’t all think in the same way. We want to be challenged every day. We believe our diverse team of individuals underpins this by bringing creative thinking and innovation to Elliptic every day. We are committed to creating a diverse, inclusive and equitable workplace, so we welcome applications from everyone, even if you may not think you fit all of the requirements of our roles. We foster an environment of psychological safety, where everyone feels comfortable to bring their whole self to work. JOB BENEFITS > How we work: * Hybrid working and the option to work from almost anywhere for up to 90 days per year * £500 Remote working budget to set up your home office space > Learning & Development: * $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development > Vacation/ Leave: * Holidays: 25 days of annual leave + bank holidays * An extra day for your birthday * Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave. > Benefits: * Private Health Insurance - we use Vitality! * Full access to Spill Mental Health Support * Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries * Cycle to Work Scheme No recruitment agencies please!

Faculty

WHY FACULTY? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. ABOUT THE TEAM Our Defence team is focused on building and embedding human-centered AI solutions which give our nation a competitive edge in the defence sector. We collaborate with our clients to bring ethical, reliable and cutting-edge AI to high-stakes situations and maintain the balance of global powers essential to our liberty. Because of the nature of the work we do with our Government clients, you will need to be eligible for United Kingdom Security Vetting's DV (Developed Vetting) clearance and willing to work on site with our clients from time to time. ABOUT THE ROLE As a Customer Director for Maritime Defence, you will lead the creation and growth of a dedicated unit focused on solutions for customers in the Royal Navy, NATO/AUKUS and broader maritime domain. You will act as a strategic entrepreneur, building our market presence and bridging the gap between cutting-edge AI and mission-critical naval needs. By blending deep domain expertise with commercial flair, you will secure high-stakes partnerships and oversee multidisciplinary teams to ensure our technology delivers transformational capability for national security. WHAT YOU'LL BE DOING: * Leading the identification and acquisition of high-value maritime accounts to establish and scale a new sub-business unit within our Defence portfolio. * Driving significant revenue growth by owning the full sales lifecycle, from initial market creation to executing complex contract and pricing negotiations. * Cultivating deep, strategic relationships with senior stakeholders across the Navy, MOD, NATO/AUKUS and maritime industry to unlock long-term partnership opportunities. * Developing innovative AI and data-driven propositions that solve specific maritime operational challenges and demonstrate clear, measurable value. * Overseeing the delivery of sophisticated technology projects, ensuring high-quality outcomes and maintaining ultimate responsibility for client satisfaction. * Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast-paced, high-growth environment. * Collaborating with technical experts to translate complex maritime requirements into scalable AI solutions that support critical decision-making. WHO WE'RE LOOKING FOR: * You bring deep domain expertise in the maritime sector, likely gained through time in the Navy or closely related environments, followed by success in a commercial technology role. * You possess a proven track record of managing complex deal processes and meeting ambitious revenue targets within a professional services or high-growth tech setting. * You are a strategic thinker who can navigate the unique procurement processes of the defence sector and turn operational needs into concrete AI solutions. * You demonstrate an entrepreneurial spirit, comfortable starting projects from the ground up and getting "hands-on" to ensure the success of a new business area. * You are a compelling communicator, able to build trust with senior stakeholders and explain the strategic value of technology without getting lost in jargon. * You have the leadership maturity to work collaboratively within a multidisciplinary team, maintaining a focus on collective success and a high-performance culture. THE INTERVIEW PROCESS 1. Talent Team Screen (30 minutes) 2. Introduction to Hiring Manager (60 minutes) 3. Discovery Role Play Interview (60 minutes) 4. Case Study Interview (60 minutes) OUR RECRUITMENT ETHOS We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: * Unlimited Annual Leave Policy * Private healthcare and dental * Enhanced parental leave * Family-Friendly Flexibility & Flexible working * Sanctus Coaching * Hybrid Working If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.