EMEA Communications Intern

Engagement Manager

Stripe

WHO WE ARE  ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. WHAT YOU'LL DO As an Engagement Manager at Stripe, you will drive Stripe's future growth engine by leading enterprise-level, strategic users through our integration, implementation and adoption stages that will lead them to become long-term Stripe users and advocates of our products and solutions. Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize Stripe's proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners to successfully integrate Stripe's solutions rapidly while delivering immediate impact and measurable value. RESPONSIBILITIES * Own all facets of the relationship with the user — Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe's most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making. * Accelerate time to value — Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe's products into the user's application/technical architecture, test and change management strategies and transformation timelines. * Deliver Program / Project Management expertise & innovation — Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and its associated tools, templates and processes. * Manage scope, time, cost and quality — The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes. * Mitigate and Manage risk — Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe's Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities. * Provide Program / Project Governance — Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the user's assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan. * Close out the project — Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support. * Engage as part of a thriving internal Engagement Management Community — Our Engagement Managers actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our users through high impact and complex implementations of Stripe's payment infrastructure. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of experience working with enterprise-level strategic users on complex technology or business transformation programs with a track record of top performance or a related field * Ability to understand complex business requirements and craft tailored solutions * Ability to quickly learn and explain technical concepts to Stripe's largest users in a way which they will understand. Some may be deeply technical. Others may be more business focused, so you'll need to talk to users in a language they can understand * Proven program management skills and experience * Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working * Ability to recognize repeated user-facing issues and build scalable solutions * Superior verbal and written communication skills * Ability to operate independently in a highly ambiguous and fast-paced environment * Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards an agreed outcome * Experience in working with or in complex enterprise organizational and decision making structures * An ability to work collaboratively with and influence Stripe's Product and Engineering teams to advocate for our users and continuously shape the forward roadmap of Stripe's applications * Apply structured problem-solving and stakeholder management frameworks — drawing on experience from complex, multi-workstream client engagements to drive program clarity, alignment and outcomes PREFERRED QUALIFICATIONS * This role is well-suited for professionals with a background in management consulting, technology advisory, or professional services, who are looking to bring their client engagement expertise to a high-growth technology environment. * Industry certifications to ensure project success. Typical certifications include: * Certified ScrumMaster * PMP or PRINCE2 Certification * Prior experience in the payments industry * A familiarity with the integration and testing of APIs

Account Director | Healthcare Communications | London

Hanover Communications

About us   Hanover is an award-winning communications consultancy that advises enterprises, institutions, and individuals on building recognition and enhancing reputation. From our offices across Europe and the Middle East, we adopt an integrated approach that connects the dots across channels, audiences and issues. Our collective of smart, curious people think differently and live by a shared mission, purpose, vision, and values. These shape how we work, not just with our colleagues, but with clients and partners too. Our mission is to ‘rewire communications for impact’ and harness its transformative power to advocate, trailblaze and make a difference. We do this by igniting and empowering the potential of every individual within our company, recognising that each person is a unique spark, capable of creating extraordinary impact. We believe that by nurturing and harnessing the collective brilliance of our people, we can drive innovation, foster an uncommon work culture, and make a positive difference to society. Embracing the complete range of skills and services across the communications spectrum without constraint, we create the best outcomes for our clients and deliver world-class work. We're in search of a driven professional to take on the role of Account Director in our Healthcare Communications team. You will play a pivotal role in delivering strategic guidance to our esteemed public relations clientele, overseeing account management, team leadership, and budgeting. The role involves spearheading new business initiatives, from identifying prospects to leading pitches, and nurturing the professional growth of junior team members up to the Consultant level. Passionate about propelling innovative healthcare products, services, and organisations to new heights of success, you will engage with a varied client portfolio, ranging from leading global healthcare corporations to dynamic startups, all while making a meaningful impact on patient care and the healthcare community. Our client roster boasts prominent names like Lilly, AstraZeneca and Merck.. Joining our team means bringing your expertise to a diverse array of projects, spanning product PR, patient advocacy, corporate communications, and media relations, within stimulating therapeutic fields such as neuroscience, immunology, and cardiometabolic health. Our team's excellence hasn't gone unnoticed—we've earned accolades from PRWeek, SABRE, and PharmaTimes, and we've been contenders for an agency award at the Communiqué Awards. Join us and be part of a team that's not just winning awards, but also making a real difference in healthcare communications. PRIMARY RESPONSIBILITIES: * Provide timely and relevant strategic advice to clients informed by broad intelligence-gathering on client, sector and competitors and policy environment * Project manage and supervise the delivery of all client services across multiple accounts * Exhibit a willingness to challenge the status quo, innovate, and embrace new ideas to drive the business forward * Lead regular client meetings and internal account management meetings, reviewing progress and allocating tasks * Manage account teams, providing direction and support to ensure high-quality client service * Manage client budgets and adhere to company budget setting and management processes * Ensure timely and accurate billing to ensure client needs are met within budget * Project manage activities focused on new business development, including marketing and new business pipeline management * Demonstrate an active and ever-expanding new business network that can provide significant opportunities for Hanover * Identify opportunities to cross-sell services between Hanover teams and/or offices * Provide personal management and mentoring of junior members of the team, up to Consultant level, providing guidance to improve quality of work, overall efficiency and foster a culture of excellence * Conduct performance reviews and support career progression for team members * Champion diversity and inclusion within the team and in client work, ensuring a range of perspectives are considered and valued. SKILLS & EXPERIENCE: * Proven track record of experience working in a healthcare / pharmaceutical PR role, ideally within a consultancy or in-house team * Proven media relations expertise with network of UK or international media connections * Proficient in both healthcare product and corporate communications * A willingness to challenge the status quo, innovate, and embrace new ideas to drive the business forward * Ability to lead teams and drive client accounts * Outstanding verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively * Effective time, project and financial management * Client focused with close attention to detail * Familiarity with relevant media (print, broadcast and digital) and digital communication channels * Proactive and experienced in developing new business   BENEFITS: In addition to a competitive salary, your core benefits package will include: * An annual performance-related bonus plus additional bonus potential linked to recruitment, new business and long service * 25 days’ annual leave (plus bank holidays) * Private healthcare and dental insurance * Travel insurance * A company pension plan, including 5% employer contribution You’ll also have access to a wide range of opportunities and initiatives, including: * Flexible working policies, plus eligibility to apply for a sabbatical after 2 years’ service * Summer Fridays finish (3pm) – early Friday finish the rest of the year (4pm) * The Hanover Academy, which incorporates training, coaching, mentoring and reverse-mentoring opportunities to support personal development and career progression across all levels, with a generous training budget * International secondments as well as the opportunity to collaborate with all offices across the AVENIR GLOBAL’s network * A wellbeing programme, featuring (but not limited to) pre- and post-maternity leave coaching, a working parents’ group, subsidised gym membership * Our Culture Club, with a robust social calendar all year round and CSR activity Diversity, Equity and Inclusion Statement +    Hanover Communications is an equal opportunities employer, committed to creating and ensuring a fair, inclusive, and diverse work environment where all individuals are treated with respect and dignity. We believe that equality and diversity are essential to high performance and a thriving culture. We maintain a strict no-tolerance stance against any form of discrimination and harassment, ensuring all individuals are treated equitably, irrespective of their race, ethnicity, religion, beliefs, age, sex, gender, gender identity or expression, sexual orientation, national origin, disability, marital or pregnancy status, genetic background, or any other attribute safeguarded under our company policies or federal, state or local laws and legislation. We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process, please send an email to recruitment@hanovercomms.com with the nature of your request. We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection. You can view our data privacy policy here.  Hanover is part of AVENIR GLOBAL’s powerhouse of specialist communications consultancies across EMEA and North America. Collectively we rank among the top 15 largest communication firms in the world. Find out more about Hanover and working for us.

Director (Maternity Cover) | Corporate Communications | London

Hanover Communications

About us   Hanover is an award-winning communications consultancy that advises enterprises, institutions, and individuals on building recognition and enhancing reputation. From our offices across Europe and the Middle East, we adopt an integrated approach that connects the dots across channels, audiences and issues. Our collective of smart, curious people think differently and live by a shared mission, purpose, vision, and values. These shape how we work, not just with our colleagues, but with clients and partners too. Our mission is to ‘rewire communications for impact’ and harness its transformative power to advocate, trailblaze and make a difference. We do this by igniting and empowering the potential of every individual within our company, recognising that each person is a unique spark, capable of creating extraordinary impact. We believe that by nurturing and harnessing the collective brilliance of our people, we can drive innovation, foster an uncommon work culture, and make a positive difference to society. Embracing the complete range of skills and services across the communications spectrum without constraint, we create the best outcomes for our clients and deliver world-class work. We are looking for a strategic and commercially driven Director to lead and grow a high-performing team within Hanover.  This is a senior leadership role responsible for driving sustained growth, delivering impactful client solutions, and positioning Hanover as a leader in the communications industry. The role operates across teams, markets and service areas, ensuring an integrated and forward-thinking approach to client delivery and business development. As a Director, you will provide inspirational leadership aligned with Hanover’s mission, vision and values, fostering a culture of excellence, collaboration and accountability. You will play a critical role in expanding the client base, growing revenue, and identifying new business opportunities, while maintaining the highest standards of client service. You will be responsible for leading key client relationships at a senior level, providing strategic counsel, overseeing the development of high-quality communications strategies, and ensuring successful delivery across accounts. Alongside this, you will drive innovation by staying attuned to media, digital and communications trends. The role also requires a strong focus on team leadership and talent development, ensuring the team remains motivated, high-performing and equipped to deliver best-in-class work. You will actively contribute to Hanover’s wider business strategy, collaborating across teams and geographies. You will maintain a strong focus on productivity and billability, ensuring efficient allocation of time across client work and contributing directly to revenue targets, while also supporting wider team performance in these areas. PRIMARY RESPONSIBILITIES * Lead and manage senior client relationships, acting as a trusted advisor and escalation point for complex client issues * Design, sell and oversee the delivery of high-quality communications strategies informed by insight and expertise * Take ultimate responsibility for the success, performance and growth of key client accounts * Oversee and manage the team’s new business pipeline, setting strategic direction and driving delivery against targets * Identify and secure new business opportunities, including organic growth within existing accounts and new client acquisition * Build and maintain a strong external network to generate business opportunities and enhance Hanover’s market profile * Provide inspirational leadership, promoting Hanover’s values and fostering an inclusive, high-performing team culture * Collaborate across Hanover teams and international offices to deliver integrated client solutions * Ensure the highest standards of quality across all client deliverables through rigorous review and oversight * Lead financial management for the team, including budgeting, forecasting, revenue tracking and profitability KEY SKILLS & EXPERIENCE * Significant experience in communications, with a strong track record in a senior leadership role, ideally within an agency environment * Proven ability to lead and grow client accounts, delivering strategic counsel and high-quality service * Demonstrated success in driving new business, including developing pipelines and converting opportunities * Strong commercial acumen, with experience managing budgets, forecasting and revenue growth * Exceptional leadership and people management skills, with experience developing and mentoring senior team members * Deep understanding of the communications, media and digital landscape, with the ability to translate trends into client value * Excellent strategic thinking and problem-solving capabilities * High attention to detail and commitment to delivering excellence in all client outputs * Collaborative mindset, with experience working across teams, disciplines and geographies * Proactive, driven and solutions-oriented approach, with a strong sense of ownership and accountability   BENEFITS: In addition to a competitive salary, your core benefits package will include: * An annual performance-related bonus plus additional bonus potential linked to recruitment, new business and long service * 25 days’ annual leave (plus bank holidays) * Private healthcare and dental insurance * Travel insurance * A company pension plan, including 5% employer contribution You’ll also have access to a wide range of opportunities and initiatives, including: * Flexible working policies, plus eligibility to apply for a sabbatical after 2 years’ service * Summer Fridays finish (3pm) – early Friday finish the rest of the year (4pm) * The Hanover Academy, which incorporates training, coaching, mentoring and reverse-mentoring opportunities to support personal development and career progression across all levels, with a generous training budget * International secondments as well as the opportunity to collaborate with all offices across the AVENIR GLOBAL’s network * A wellbeing programme, featuring (but not limited to) pre- and post-maternity leave coaching, a working parents’ group, subsidised gym membership * Our Culture Club, with a robust social calendar all year round and CSR activity   Diversity, Equity and Inclusion Statement +    Hanover Communications is an equal opportunities employer, committed to creating and ensuring a fair, inclusive, and diverse work environment where all individuals are treated with respect and dignity. We believe that equality and diversity are essential to high performance and a thriving culture. We maintain a strict no-tolerance stance against any form of discrimination and harassment, ensuring all individuals are treated equitably, irrespective of their race, ethnicity, religion, beliefs, age, sex, gender, gender identity or expression, sexual orientation, national origin, disability, marital or pregnancy status, genetic background, or any other attribute safeguarded under our company policies or federal, state or local laws and legislation. We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process, please send an email to recruitment@hanovercomms.com with the nature of your request. We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection. You can view our data privacy policy here.  Hanover is part of AVENIR GLOBAL’s powerhouse of specialist communications consultancies across EMEA and North America. Collectively we rank among the top 15 largest communication firms in the world. Find out more about Hanover and working for us.