Account Director | Healthcare Communications | London

Hanover Communications

About us   Hanover is an award-winning communications consultancy that advises enterprises, institutions, and individuals on building recognition and enhancing reputation. From our offices across Europe and the Middle East, we adopt an integrated approach that connects the dots across channels, audiences and issues. Our collective of smart, curious people think differently and live by a shared mission, purpose, vision, and values. These shape how we work, not just with our colleagues, but with clients and partners too. Our mission is to ‘rewire communications for impact’ and harness its transformative power to advocate, trailblaze and make a difference. We do this by igniting and empowering the potential of every individual within our company, recognising that each person is a unique spark, capable of creating extraordinary impact. We believe that by nurturing and harnessing the collective brilliance of our people, we can drive innovation, foster an uncommon work culture, and make a positive difference to society. Embracing the complete range of skills and services across the communications spectrum without constraint, we create the best outcomes for our clients and deliver world-class work. Hanover is actively seeking a highly experienced and dynamic Account Director to become an integral part of our Healthcare Policy, Advocacy & Public Affairs team. This is an exceptional opportunity for someone to leverage their expertise in the healthcare sector and make a significant impact on our client services. As an Account Director, you will lead client relationships, providing senior strategic counsel and ensuring delivery of high-quality, commercially successful account programmes. You will guide clients through the complex landscape of healthcare policy, advocacy, and public affairs, while leading account teams and overseeing programme delivery and budgets. You will play a leading role in new business activity, including acquisition, development and pitching, alongside managing and mentoring junior team members. The role will be based in London and offers the opportunity to work across clients we share with our offices in Brussels, Dublin and the Middle East, as well as integrated accounts with our Healthcare Communications and Digital teams. The team works across a range of services including government relations, public affairs, market access, policy, advocacy and corporate communications across health and business. With over half of the world’s top 20 pharmaceutical companies, as well as NHS providers, health technology businesses and charities amongst our clients, we offer a diverse and compelling range of issues and opportunities. Responsibilities: * Lead client accounts, ensuring high-quality delivery, strong client satisfaction and commercial performance. * Build and lead high-impact political and NHS campaigns to deliver tangible policy change for our clients. * Lead high-profile events and stakeholder engagement programmes involving politicians, policymakers, NHS stakeholders and patient groups. * Deliver high-quality strategic intelligence and insights to our clients by utilising the Hanover network and building your own network and expertise across policy areas. * Maintain an uncompromising commitment to detail, rigorously reviewing all communications, reports and client deliverables to ensure accuracy and professionalism. * Identify opportunities to grow existing client relationships and broaden Hanover’s offer across accounts. * Develop and implement innovative strategies for growth, staying ahead of industry trends and positioning Hanover as a leader in the field. * Take a lead on new business pitches, being a core part of the team in building creative strategies and tactics and pitching to clients. * Deliver marketing activity to support Hanover Health’s business growth. * Support the management of expert steering groups to drive thought-leadership for our clients. * Personal management of junior members of the team providing guidance on professional development. * Active participant in championing the mission, vision, purpose, values and behaviours of Hanover. * Recognise and value the diverse backgrounds, skills, and perspectives of all individuals at Hanover. Requirements: * Relevant experience from a public affairs consultancy, in-house public affairs department, patient group/NGO, Parliament, or other relevant organisation. * Excellent knowledge of health policy and ability to analyse developments within the NHS and commercial environment. * A proven track record of success in account management within the healthcare policy, advocacy, or public affairs sector. * Eye for detail and ability to think critically about your own work and that of others. * Exceptional leadership skills with the ability to inspire and guide teams towards achieving shared goals. * Strong business acumen with experience in managing budgets and driving business growth. * Strong strategic judgement and ability to provide credible counsel to senior clients in complex and fast-moving policy environments. * Excellent communication and interpersonal skills, capable of building rapport with clients, team members, and stakeholders at all levels. * A commitment to professional development, both for self-improvement and for the mentorship of junior colleagues.   BENEFITS: In addition to a competitive salary, your core benefits package will include: * An annual performance-related bonus plus additional bonus potential linked to recruitment, new business and long service * 25 days’ annual leave (plus bank holidays) * Private healthcare and dental insurance * Travel insurance * A company pension plan, including 5% employer contribution You’ll also have access to a wide range of opportunities and initiatives, including: * Flexible working policies, plus eligibility to apply for a sabbatical after 2 years’ service * Summer Fridays finish (3pm) – early Friday finish the rest of the year (4pm) * The Hanover Academy, which incorporates training, coaching, mentoring and reverse-mentoring opportunities to support personal development and career progression across all levels, with a generous training budget * International secondments as well as the opportunity to collaborate with all offices across the AVENIR GLOBAL’s network * A wellbeing programme, featuring (but not limited to) pre- and post-maternity leave coaching, a working parents’ group, subsidised gym membership * Our Culture Club, with a robust social calendar all year round and CSR activity Diversity, Equity and Inclusion Statement +    Hanover Communications is an equal opportunities employer, committed to creating and ensuring a fair, inclusive, and diverse work environment where all individuals are treated with respect and dignity. We believe that equality and diversity are essential to high performance and a thriving culture. We maintain a strict no-tolerance stance against any form of discrimination and harassment, ensuring all individuals are treated equitably, irrespective of their race, ethnicity, religion, beliefs, age, sex, gender, gender identity or expression, sexual orientation, national origin, disability, marital or pregnancy status, genetic background, or any other attribute safeguarded under our company policies or federal, state or local laws and legislation. We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process, please send an email to recruitment@hanovercomms.com with the nature of your request. We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection. You can view our data privacy policy here.  Hanover is part of AVENIR GLOBAL’s powerhouse of specialist communications consultancies across EMEA and North America. Collectively we rank among the top 15 largest communication firms in the world. Find out more about Hanover and working for us.

Hanover Communications

About us   Hanover is an award-winning communications consultancy that advises enterprises, institutions, and individuals on building recognition and enhancing reputation. From our offices across Europe and the Middle East, we adopt an integrated approach that connects the dots across channels, audiences and issues. Our collective of smart, curious people think differently and live by a shared mission, purpose, vision, and values. These shape how we work, not just with our colleagues, but with clients and partners too. Our mission is to ‘rewire communications for impact’ and harness its transformative power to advocate, trailblaze and make a difference. We do this by igniting and empowering the potential of every individual within our company, recognising that each person is a unique spark, capable of creating extraordinary impact. We believe that by nurturing and harnessing the collective brilliance of our people, we can drive innovation, foster an uncommon work culture, and make a positive difference to society. Embracing the complete range of skills and services across the communications spectrum without constraint, we create the best outcomes for our clients and deliver world-class work. We are looking for a strategic and commercially driven Director to lead and grow a high-performing team within Hanover.  This is a senior leadership role responsible for driving sustained growth, delivering impactful client solutions, and positioning Hanover as a leader in the communications industry. The role operates across teams, markets and service areas, ensuring an integrated and forward-thinking approach to client delivery and business development. As a Director, you will provide inspirational leadership aligned with Hanover’s mission, vision and values, fostering a culture of excellence, collaboration and accountability. You will play a critical role in expanding the client base, growing revenue, and identifying new business opportunities, while maintaining the highest standards of client service. You will be responsible for leading key client relationships at a senior level, providing strategic counsel, overseeing the development of high-quality communications strategies, and ensuring successful delivery across accounts. Alongside this, you will drive innovation by staying attuned to media, digital and communications trends. The role also requires a strong focus on team leadership and talent development, ensuring the team remains motivated, high-performing and equipped to deliver best-in-class work. You will actively contribute to Hanover’s wider business strategy, collaborating across teams and geographies. You will maintain a strong focus on productivity and billability, ensuring efficient allocation of time across client work and contributing directly to revenue targets, while also supporting wider team performance in these areas. PRIMARY RESPONSIBILITIES * Lead and manage senior client relationships, acting as a trusted advisor and escalation point for complex client issues * Design, sell and oversee the delivery of high-quality communications strategies informed by insight and expertise * Take ultimate responsibility for the success, performance and growth of key client accounts * Oversee and manage the team’s new business pipeline, setting strategic direction and driving delivery against targets * Identify and secure new business opportunities, including organic growth within existing accounts and new client acquisition * Build and maintain a strong external network to generate business opportunities and enhance Hanover’s market profile * Provide inspirational leadership, promoting Hanover’s values and fostering an inclusive, high-performing team culture * Collaborate across Hanover teams and international offices to deliver integrated client solutions * Ensure the highest standards of quality across all client deliverables through rigorous review and oversight * Lead financial management for the team, including budgeting, forecasting, revenue tracking and profitability KEY SKILLS & EXPERIENCE * Significant experience in communications, with a strong track record in a senior leadership role, ideally within an agency environment * Proven ability to lead and grow client accounts, delivering strategic counsel and high-quality service * Demonstrated success in driving new business, including developing pipelines and converting opportunities * Strong commercial acumen, with experience managing budgets, forecasting and revenue growth * Exceptional leadership and people management skills, with experience developing and mentoring senior team members * Deep understanding of the communications, media and digital landscape, with the ability to translate trends into client value * Excellent strategic thinking and problem-solving capabilities * High attention to detail and commitment to delivering excellence in all client outputs * Collaborative mindset, with experience working across teams, disciplines and geographies * Proactive, driven and solutions-oriented approach, with a strong sense of ownership and accountability   BENEFITS: In addition to a competitive salary, your core benefits package will include: * An annual performance-related bonus plus additional bonus potential linked to recruitment, new business and long service * 25 days’ annual leave (plus bank holidays) * Private healthcare and dental insurance * Travel insurance * A company pension plan, including 5% employer contribution You’ll also have access to a wide range of opportunities and initiatives, including: * Flexible working policies, plus eligibility to apply for a sabbatical after 2 years’ service * Summer Fridays finish (3pm) – early Friday finish the rest of the year (4pm) * The Hanover Academy, which incorporates training, coaching, mentoring and reverse-mentoring opportunities to support personal development and career progression across all levels, with a generous training budget * International secondments as well as the opportunity to collaborate with all offices across the AVENIR GLOBAL’s network * A wellbeing programme, featuring (but not limited to) pre- and post-maternity leave coaching, a working parents’ group, subsidised gym membership * Our Culture Club, with a robust social calendar all year round and CSR activity   Diversity, Equity and Inclusion Statement +    Hanover Communications is an equal opportunities employer, committed to creating and ensuring a fair, inclusive, and diverse work environment where all individuals are treated with respect and dignity. We believe that equality and diversity are essential to high performance and a thriving culture. We maintain a strict no-tolerance stance against any form of discrimination and harassment, ensuring all individuals are treated equitably, irrespective of their race, ethnicity, religion, beliefs, age, sex, gender, gender identity or expression, sexual orientation, national origin, disability, marital or pregnancy status, genetic background, or any other attribute safeguarded under our company policies or federal, state or local laws and legislation. We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process, please send an email to recruitment@hanovercomms.com with the nature of your request. We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection. You can view our data privacy policy here.  Hanover is part of AVENIR GLOBAL’s powerhouse of specialist communications consultancies across EMEA and North America. Collectively we rank among the top 15 largest communication firms in the world. Find out more about Hanover and working for us.

Madano

JOIN ONE OF THE UK'S FASTEST-GROWING HEALTHCARE COMMUNICATIONS CONSULTANCIES Madano is a top 10 UK healthcare communications consultancy, helping healthcare organisations bring products, services and innovations to life through compelling, evidence-based communications. We combine scientific rigour with strategic thinking, creative excellence and deep healthcare expertise to deliver programmes that make a meaningful impact for our clients. Over the past three years, our Healthcare Practice has experienced exceptional growth, establishing Madano as one of the UK's leading independent healthcare communications teams. We're ambitious about where we're heading next and we're looking for talented, entrepreneurial people who want to help shape the future growth of the business. This is a place for people who are curious, driven and eager to make their mark. People who thrive in a fast-paced environment, embrace new challenges and are excited by the opportunity to shape client relationships, grow accounts and win new business. While we're ambitious about growth, we're equally committed to creating an environment where people feel supported, trusted and able to do their best work. Who thrives at Madano? Our most successful Account Directors are more than excellent client leaders. They're naturally curious, commercially minded and energised by growth. They enjoy building trusted relationships, spotting opportunities and turning ideas into action. They take ownership, bring positive energy to the team and aren't afraid to roll up their sleeves when needed. You'll thrive here if you: * Enjoy working in a fast-moving, ambitious environment * Love building and growing client relationships * Get excited by identifying new opportunities and helping win new business * Are motivated by responsibility and ownership * Enjoy mentoring and developing talented people * Bring energy, initiative and fresh thinking to everything you do * Want to help shape the future of a growing healthcare consultancy rather than simply maintain the status quo This role is particularly suited to rising stars who are ready to step up, broaden their impact and accelerate their career. Key Responsibilities: 1. Client Leadership & Relationship Management: As a senior leader within the team, you will be the trusted strategic advisor to your clients, building long-term partnerships based on insight, credibility and consistently exceptional delivery. You will play a key role in helping clients navigate complex challenges while identifying opportunities to deepen relationships and expand our impact. Key responsibilities: * Lead and develop senior client relationships, acting as a trusted strategic partner * Identify opportunities to grow accounts and strengthen client partnerships * Understand client priorities and provide proactive counsel and recommendations * Lead client meetings, workshops and presentations with confidence and authority * Ensure consistently high-quality delivery across all programmes 2. Strategic Counsel & Programme Delivery: You will shape and oversee integrated communications programmes that deliver measurable value for clients. Bringing together strategic thinking, scientific understanding and commercial awareness, you will ensure projects are delivered effectively while maintaining the highest standards of quality. Key responsibilities: * Develop communication strategies aligned to client objectives and market needs * Oversee the planning and delivery of programmes across multiple accounts * Manage risks, budgets, timelines and resources to ensure successful execution * Collaborate with colleagues across Madano and AVENIR GLOBAL to deliver integrated solutions * Apply industry insight and emerging trends to strengthen client programmes 3. Business Development: We are looking for someone who enjoys the energy of business development, can spot opportunities before others do, and is motivated by helping turn relationships into long-term partnerships. You'll play a visible role in growing existing accounts and helping shape the future success of the Healthcare Practice. Key responsibilities: * Identify and develop opportunities for organic account growth * Contribute to pitches, proposals and new business activity * Build and maintain relationships across the healthcare sector * Collaborate with colleagues to develop innovative solutions for clients * Represent Madano at industry events and within professional networks 4. Leadership, Coaching & Team Development: You will help create an environment where talented people can thrive. As a leader, mentor and role model, you will support the development of colleagues while fostering a culture that is collaborative, ambitious and committed to excellence. Key responsibilities: * Lead, mentor and develop account teams and medical writers * Create an inclusive, supportive and high-performing team culture * Provide regular coaching, feedback and career development support * Inspire teams to deliver exceptional client work and exceed expectations 5. Commercial & Financial Leadership: You will take ownership of the commercial performance of your accounts, ensuring programmes are delivered profitably while supporting the sustainable growth of the practice. Key responsibilities: * Manage account budgets, forecasting and resource planning * Monitor financial performance, revenue and profitability * Support accurate invoicing and commercial reporting * Identify efficiencies and opportunities to improve account performance 6. Quality & Operational Excellence: You will champion high standards across everything we do, ensuring that work is delivered with accuracy, consistency and attention to detail while continuously looking for ways to improve how we work. Key responsibilities: * Maintain quality standards across all client deliverables * Ensure robust review and quality assurance processes are followed * Gather and act on client feedback to strengthen delivery * Drive continuous improvement across account and project management processes What you’ll bring: * Significant experience in healthcare or medical communications with a strong track record of client leadership * Commercial awareness and experience identifying opportunities for growth * Ability to develop strategic communications programmes and translate complex science into compelling narratives * Experience leading and developing high-performing teams * Confidence presenting to senior stakeholders and influencing decision-making * A collaborative, proactive and solutions-focused approach Why join Madano? This is an opportunity to join a consultancy at an exciting stage of growth. You'll work alongside some of the brightest minds in healthcare communications, helping shape programmes for leading healthcare organisations while developing your own expertise and profile within the industry. You'll have the chance to: * Join a top 10 UK healthcare communications consultancy with ambitious growth plans * Take ownership of high-profile client relationships and strategic programmes * Play a visible role in winning and growing business * Work alongside specialists in insights, analytics, digital, creative and corporate communications * Accelerate your career in an environment that recognises and rewards ambition * Help shape the future direction of a growing healthcare practice * Learn from experienced leaders while developing your own leadership style * Be part of a collaborative, energetic and supportive team that genuinely enjoys working together For ambitious healthcare communicators looking for their next challenge, this is a role with significant opportunity for growth and impact. Important Information Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have any accessibility requirements so that we can accommodate your needs during this process. We embrace the use of AI across our business and see it as a valuable tool in our work. However, as part of our recruitment process, we ask candidates not to use AI to generate application content or complete written tasks. Submissions may be reviewed using AI detection tools to ensure we can fairly assess each candidate’s own skills and experience. AI use is encouraged once in role. OUR BENEFITS AS WELL AS THE BASIC SALARY, GREAT SOCIAL EVENTS AND A CULTURE OF CONTINUAL LEARNING, OUR COMPETITIVE BENEFITS PACKAGE INCLUDES: * 25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service) * Enhanced employer pension contribution * Private Medical insurance (for you and your family) * Income Protection insurance * Life Assurance at 4x your salary * Financial support and advice * Travel insurance (for you and your family) * An annual wellness benefit of £150 * Four-week sabbatical after every 5 years’ service. Madano offers a range of first rate, dedicated training that enables employees to take control of their careers to become experts in their field and trusted advisors to clients. *Some benefits are contingent on successful completion of probation period. EQUAL OPPORTUNITIES Madano is committed to a policy of equal opportunities and non-discrimination. At all times we aim to recruit, develop and promote the very best people, basing judgement solely on suitability for the job. We particularly encourage applications from those who are significantly underrepresented in our sector, such as disabled people, ethnic minorities and neurodiverse people. Privacy Policy We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection. You can view our data privacy policy here and Recruitment Privacy Policy.