GoHenry | Lead Product Manager, Core Experience

GoHenry

DATA ANALYST | GOHENRY GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with French fintech company PixPay and US investing app, Acorns. Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. We are focused on empowering families with engaging money management tools, educational content, and a seamless product experience that creates financial well-being from birth to adulthood. Join us on our mission to make every kid smart with money! GoHenry is seeking an experienced and self-driven Data Analyst to be a pivotal part of our Data team, providing insights that drive our product forward and help millions of kids and teens build good financial habits. Key technologies are BigQuery, Dataform, Tableau, Veezoo, Amplitude and Monte Carlo. This role is based in our London office, with the flexibility to work remotely provided you are willing to travel to London when needed. You will be a key member of the Data team, a vibrant group of analysts and engineers dedicated to mastering our craft. What you will do at GoHenry: * Work with people across the business to deeply understand their objectives, providing analysis and insight to drive the product forwards. * Present critical insights and strategic recommendations to others in a way that is impactful but easy to understand. * Proactively perform in-depth data analysis to identify and understand anomalies. * Partner with Product and Engineering teams to structure, run, and analyse A/B tests, using statistical techniques to ensure reliable findings that improve the customer experience. * Design, build, test, deploy and monitor data models and semantic models, following all best practices and team standards and processes. * Share knowledge with other team members, playing an active role in the wider data team. * Contribute to the continuous improvement of our data practices, taking on new challenges as the team grows. What you will bring to GoHenry: Essential: * Very strong knowledge of SQL in a data warehouse environment. * Experience building robust and compelling dashboards and reports using tools such as Tableau. * Good working knowledge of product experimentation techniques and statistical methods. * Experience using a data transformation tool such as dbt or Dataform. * A curiosity and desire to learn how GoHenry works, and gain a deep understanding of the product structure and business models. * Previous experience working as a data analyst, ideally in a B2C environment. * A team player fluent in English with excellent written and verbal communication skills. * A hunger to continually improve yourself and others, using the latest technologies such as Claude Code to increase impact. Desirable: * Good working knowledge of BigQuery. * Experience building semantic models / knowledge graphs, or a desire to learn. * Experience working with event analytic platforms such as Amplitude. What’s in it for you? All the essentials you would expect, including a workplace pension plan, 33 days of holiday (including public holidays), & great company events local & abroad! Other Offers: * GoFlex - Work from Home, Office, or a mix of both * Your Birthday Day off * 25 days annual leave, in addition to 8 UK bank holidays * An excellent Induction & onboarding program with ongoing learning & development throughout your career * A choice between Bupa Health Cash Plan or Bupa Private Medical * Death in service – 4x your annual salary from month 1 * Physical and Mental Wellbeing support and platforms for you and your family * Family-friendly leave policies * Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service * Paternity leave – 4 weeks full pay after probation * Salary Sacrifice options About GoHenry We’re on a mission to help every kid be smart with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life. How we do it: We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn, and give with GoHenry’s prepaid debit card and app – because learning through doing really works (and it’s more fun!). All while our unique built-in controls give parents total peace of mind. We’re proud to say... * We ranked #38 in Newsweek's Top 100 Most Loved Workplaces in the UK in 2023 * We’re one of Tech Track’s top 50 fastest-growing UK companies. * We won Finders Kid’s Cards Customer Satisfaction Awards in 2022 and 2023. * We won the Tech for Good award at the Better Society Awards 2023 * Our kids and parents have donated over £500,000 of their own money to NSPCC via their GoHenry accounts But we’re still growing, and that’s why we need you. GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

GoHenry

HEAD OF PROCUREMENT (FINTECH), 12-MONTH FIXED TERM CONTRACT GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with French fintech company PixPay and US investing app, Acorns. Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. We are focused on empowering families with engaging money management tools, educational content, and a seamless product experience that creates financial well-being from birth to adulthood. Join us on our mission to make every kid smart with money! We are looking for a sharp, agile, and forward-thinking strategic Head of Procurement to own and enhance our procurement related processes. As the Gohenry Head of Procurement, you won’t just help with managing costs; you will be a strategic business partner responsible for managing commercial contract negotiations and oversight of governance relative to our existing vendor base. You will oversee the end-to-end procurement and vendor governance lifecycle for material categories, including cloud infrastructure, SaaS, third-party APIs, and professional services. You will bridge the gap between our internal support functions to ensure we partner with top-tier vendors that match our speed, culture, and regulatory standards, while iterating the third-party risk management framework the business requires. WHAT YOU WILL DO AT GOHENRY: * Category Management & Sourcing: Lead end-to-end strategic sourcing initiatives for IT, Software-as-a-Service (SaaS), AWS/GCP cloud infrastructure, data feeds, and specialised FinTech tooling. * Material Vendor Negotiation: Working with the GoHenry Legal Team and vendor account owners to commercialise and negotiate complex, multi-year vendor contracts to maximise value, ensure scalability, and protect the company bottom line. * Risk & Compliance Collaboration: Partner closely with Information Security (InfoSec), Operational Risk, and Legal teams to ensure all vendors comply with applicable regulatory requirements, including FCA rules and guidance, e-money regulations, operational resilience requirements, and supporting standards such as PCI-DSS and SOC2. * Stakeholder Alignment: Act as a trusted advisor to Engineering, Product, and Executive teams, transforming their requirements into commercial agreements. * Supplier Relationship Management (SRM): Develop and track vendor KPIs and SLAs, ensuring critical partners deliver on their promises and continuously innovate alongside our Product, Tech and Ops teams. * Process Optimisation: Help iterate and automate our procurement infrastructure, implementing modern tooling to move away from legacy approval chains. * Third-Party Risk Management (TPRM): Formalise and own GoHenry's TPRM framework, including vendor risk tiering, onboarding due diligence, ongoing monitoring, and board-level reporting on vendor risk. * Vendor Resilience & Continuity: Identify single-point-of-failure vendor dependencies, develop contingency and exit strategies for critical suppliers, and maintain an up-to-date vendor contingency risk map. * Vendor Governance Lifecycle: Own the full vendor governance lifecycle end-to-end, including contract renewals and regulatory-driven vendor assessments. WHAT YOU WILL BRING TO GOHENRY: (REQUIREMENTS) * Experience: 6+ years of experience in strategic procurement, strategic sourcing, or vendor management—ideally within a regulated Tech, SaaS, or FinTech or or financial services environment. * The FinTech Mindset: You understand that "speed to market" is just as important as "cost savings." You see your role as a partnership with other teams and you use those relationships with both internal teams and vendors to unblock bottlenecks without cutting corners on compliance. * Master Negotiator: A proven track record of dismantling complex pricing models and successfully negotiating with tech vendors. * Analytical Rigor: Strong financial acumen; ability to build TCO (Total Cost of Ownership) models and ROI analyses. * Communication: Strong interpersonal skills. You can speak "developer" to the engineering team and "ROI" to the CFO. * TPRM Expertise: Direct experience iterating or operating a third-party risk management framework (ideally in a regulated financial services environment), including vendor risk tiering, due diligence, and ongoing monitoring. NICE-TO-HAVES * Experience navigating financial and regulatory audits. * Familiarity with modern procurement and spend-management software. * Professional certifications (e.g., CIPS, CPSM). * Working knowledge of FCA regulatory expectations for outsourcing and third-party risk management, including the FCA's operational resilience framework. What’s in it for you? All the essentials you would expect, including a workplace pension plan, 33 days of holiday (including public holidays), & great company events local & abroad! Other Offers: * GoFlex - Work from Home, Office, or a mix of both * Your Birthday Day off * 25 days annual leave, in addition to 8 UK bank holidays * An excellent Induction & onboarding program with ongoing learning & development throughout your career * A choice between Bupa Health Cash Plan or Bupa Private Medical * Death in service – 4x your annual salary from month 1 * Physical and Mental Wellbeing support and platforms for you and your family * Family-friendly leave policies * Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service * Paternity leave – 4 weeks full pay after probation * Salary Sacrifice options About GoHenry We’re on a mission to help every kid be smart with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life. How we do it: We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn, and give with GoHenry’s prepaid debit card and app – because learning through doing really works (and it’s more fun!). All while our unique built-in controls give parents total peace of mind. We’re proud to say... * We ranked #38 in Newsweek's Top 100 Most Loved Workplaces in the UK in 2023 * We’re one of Tech Track’s top 50 fastest-growing UK companies. * We won Finders Kid’s Cards Customer Satisfaction Awards in 2022 and 2023. * We won the Tech for Good award at the Better Society Awards 2023 * Our kids and parents have donated over £500,000 of their own money to NSPCC via their GoHenry accounts But we’re still growing, and that’s why we need you. GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

GoHenry

Investment Operations Analyst GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with French fintech company PixPay and US investing app, Acorns. Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. GoHenry offers a debit card and app for kids and teens and companion apps for the family, with in-app tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes and earn points & badges. This is all designed to help kids and teens build good money habits that will last a lifetime. We are looking for someone to fit into our Investment Ops team. This person should be confident and have worked with an (J)ISA product previously, with an eye for detail, who can work comfortably with internal and external stakeholders. If that’s you, we want to hear from you. This is a permanent full-time role (37.5 hours a week). We are 100% office-based in our Farnborough office. Once probation has been completed, we can look to support working from home a maximum of 2 days a week. What you will do at GoHenry: In this role, you will work closely with our Member Services team and Investment Product Team. You’ll own the day-to-day operations alongside our Banking & Investment Operations manager. Reporting & Analysis * Produce weekly and monthly financial reports for internal stakeholders, tracking platform performance and flagging variances * Analyse monthly trading volumes — identifying transactional trends, volume spikes, and shifts in platform usage * Reconcile monthly fee revenue, audit platform fee deductions, and investigate discrepancies * Compile JISA Transfer Out feedback for monthly review meetings, presenting attrition data and churn reasons to surface product or service improvement opportunities Process Improvement * Review active operational workflows to identify inefficiencies, risks, or compliance gaps (e.g. JISA Voids) * Translate operational insights into clear, structured SOPs to drive consistency and scalability across the team Operations * Manage the end-to-end back-office processing of JISA maturities — including fund sales and customer communications * Process JISA transfers out to new providers * Handle the back-end of the cancellations process, including raising with Seccl, fund sales, and customer communications * Perform daily cash management checks on JISA funds, investigating and resolving any discrepancies Stakeholder Management * Act as a day-to-day liaison with third-party providers, the Investment Product Team, and Member Services * Support the resolution of complex customer cases, including transfers, cancellations, and refunds * Investigate and respond to escalated customer queries within agreed SLAs What you will bring to GoHenry: * Experience working with ISA or JISA and mainstream investment products * Experience working in a service-level environment that involves multitasking and prioritisation of tasks * 3+ years of professional experience in a financial services operational role * Confidence and experience in using back-office systems * Previous FCA experience or regulatory training * Confidence-producing management reporting and analysing financial data * Strong attention to detail with the ability to manage competing priorities in a fast-paced environment About GoHenry We’re on a mission to help every kid be smart with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life. How we do it: We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn, and give with GoHenry’s prepaid debit card and app – because learning through doing really works (and it’s more fun!). All while our unique built-in controls give parents total peace of mind. We’re proud to say... * We ranked #38 in Newsweek's Top 100 Most Loved Workplaces in the UK in 2023 * We’re one of Tech Track’s top 50 fastest-growing UK companies. * We won Finders Kid’s Cards Customer Satisfaction Awards in 2022 and 2023. * We won the Tech for Good award at the Better Society Awards 2023 * Our kids and parents have donated over £500,000 of their own money to NSPCC via their GoHenry accounts But we’re still growing, and that’s why we need you. GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.