Indirect Tax Technology Transformation Lead

Fonoa

Fonoa is the Tax Operating System for autonomous tax. AI that tracks every rule, acts on every obligation, and proves every decision, built on modular infrastructure. Fonoa's modules cover the full indirect tax lifecycle: tax ID validation, real-time tax determination, e-invoicing, and returns. All on one shared data model and integration, with one audit trail. Each added capability makes the others stronger. Agents monitor obligations, populate returns, catch anomalies and assemble audit packs in seconds. The system does the work. Humans make the calls. That's autonomous tax. Trusted by Canva, Netflix, Spotify, Uber, Zoom and Booking.com. Find out more: www.fonoa.com THE ROLE As Tax Engine Strategic Lead at Fonoa, you'll own the product strategy and technical direction of the Tax Engine. You'll translate deep, hands-on experience across multiple tax engines and tax-product organisations into a clear point of view on what Fonoa's Tax Engine should become, where it should compete, and how content and AI scale together. The role spans product vision, content strategy, competitive judgement, and tax credibility for the build. You'll operate through the Tax Engine PM and the engineering team, not through customer projects, and not by managing a team of implementers. This is a Director-equivalent IC role, strategic and deeply hands-on, reporting to the Chief Tax Officer. We're looking for cross-engine pattern recognition, calm under pressure, and the seniority to operate as the PM's tax-domain equal. WHAT YOU'LL DO * Own the Tax Engine product vision. Execute the point of view on what Tax Engine 2.0 looks like: how it differentiates in a mature competitive market, how it leverages Fonoa's AI positioning, and what the 18-month build sequence should be. Own the narrative the PM and engineering team build against. * Drive content strategy and velocity. Define how tax content (rates, rules, jurisdictions, scenarios) is sourced, validated, structured, and scaled. * Partner with the PM as a tax-domain equal. Own the tax half of every prioritisation, design, and trade-off conversation. The PM doesn't translate tax into product. You already speak both. * Hold the tax bar for the product. Act as the senior tax authority for Tax Engine inside Fonoa. Sign off on design decisions, content from external partners, and edge cases engineering or PM can't resolve alone. Bring a sharp, competitive view to product reviews, not just when asked. * Direct the central tax research and content development function into Tax Engine. Define what support Tax Engine requires from this team (projects, content reviews, scenario testing) and ensure that work consistently meets the quality bar required by the product. ABOUT YOU * Multi-product, multi-vendor tax engine experience (non-negotiable). You've worked on or with more than one tax engine in the indirect tax space. Pattern recognition across products is what makes this profile rare. Single-vendor backgrounds, however senior, don't meet the bar. * 10+ years in indirect tax or tax technology. Enough seniority to have seen multiple product cycles, multiple market shifts, and multiple failure modes. This is a judgement seat, not a skills one. * Product-leaning, hands-on at seniority. The strongest backgrounds combine vendor product teams, top-tier indirect tax technology consulting, or in-house at a global digital platform that built or heavily customised its own tax engine. You can still go deep on a specific design decision or edge case. Pure managerial profiles who've stopped touching the work won't pass the panel. * A real view on AI in content. You can articulate where AI adds genuine leverage in content generation, validation, and maintenance, and where deterministic infrastructure must still own the answer. Not buzzword-level. * Product judgement under constraint. Given a Tax Engine 2.0 prompt, you can structure a response: what to build first, what to deliberately not build, and why. You reason from customer and competitive position, not from tax theory. * PM partnership and calm under pressure. You operate as a tax-domain equal to the PM, not as an oracle or a gatekeeper. Grounded and clear-headed when everyone around you is sprinting. As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.

Fonoa

Fonoa is the Tax Operating System for autonomous tax. AI that tracks every rule, acts on every obligation, and proves every decision, built on modular infrastructure. Fonoa’s modules cover the full indirect tax lifecycle: tax ID validation, real-time tax determination, e-invoicing, and returns. All on one shared data model and integration, with one audit trail. Each added capability makes the others stronger. Agents monitor obligations, populate returns, catch anomalies and assemble audit packs in seconds. The system does the work. Humans make the calls. That’s autonomous tax. We operate across 120+ countries, with clients going live in weeks, if not days. Trusted by Canva, Netflix, Spotify, Uber, Zoom and Booking.com. Rated 4.5/5 stars and a High Performer on G2 and 4.6/5 stars on Gartner Peer Insights. Find out more: www.fonoa.com About the Role As a Solutions Engineer at Fonoa, you will collaborate with leading global enterprises and work cross-functionally to identify and solve complex customer challenges. You will lead technical engagements, leveraging your discovery expertise to design and implement high-value solutions tailored to our clients' needs. In partnership with our sales team, you will ensure the delivery of impactful and effective solutions, driving success for both our customers and Fonoa. OUR PRODUCTS We have a suite of API and UI products that automate tax-related workflows for any internet company. Those products are Lookup, Tax, Returns, Data sharing and E-Invoicing. We may expand our coverage to serve our core offering. OUR API DOCS As a Solutions Engineer, API documentation is important when considering a new career move. Thanks to the API docs, you can learn about how our API works and how it is structured.  Please visit our API documentation and learn more about our API endpoints and how to use them -  https://docs.fonoa.com/. WHAT YOU WILL DO * Partner with our Sales team to articulate the Fonoa value proposition, vision and strategy to customers. * Create and deliver product and technical presentations to new and existing customers. * Qualify sales opportunities through technical discovery based on needs and problems with customers. * Be an expert in Fonoa’s API capabilities, advocate for improvements and influence the product roadmap with internal product teams to solve business challenges. * Drive technical discussions with customers, answering questions and providing guidance on technical features and integration. * Own technical scoping, gap analysis and technical implementation plans.   * Identify opportunities for process improvements and innovation within the organisation. * You are comfortable supporting customers on technical issues where necessary. * You are extremely organised and apply a methodical approach to delivering. YOU WOULD BE A GREAT FIT IF * You are fully proficient in English. Written and spoken, we are from around the world, but we work in English. * You have a strong sense of ownership and care deeply about customer experience. * You have a technical mindset and a desire to grow technically. * You are eager to learn and comfortable diving into complex problem spaces, which can encompass tax technology challenges.    * You always champion the customer and balance product requests against the company vision. * You want to make a severe impact and are excited about working in a high-growth startup. #LI-Hybrid As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.

Fonoa

SENIOR GTM SYSTEMS ENGINEER BUILD THE REVENUE INFRASTRUCTURE BEHIND AUTONOMOUS TAX Fonoa is the Tax Operating System for autonomous tax. AI that tracks every rule, acts on every obligation, and proves every decision, built on modular infrastructure. Fonoa’s modules cover the full indirect tax lifecycle: tax ID validation, real-time tax determination, e-invoicing, and returns. All on one shared data model and integration, with one audit trail. Each added capability makes the others stronger. Agents monitor obligations, populate returns, catch anomalies and assemble audit packs in seconds. The system does the work. Humans make the calls. That’s autonomous tax. We operate across 120+ countries, with clients going live in weeks, if not days. Trusted by Canva, Netflix, Spotify, Uber, Zoom and Booking.com. Find out more: www.fonoa.com THE ROLE We're looking for a Senior GTM Systems Engineer to design and scale the systems that power Fonoa's go-to-market engine. This is not a Salesforce Admin role. It's a systems engineering role focused on building scalable, AI-enabled revenue infrastructure. You'll own architecture, integrations, data design, automation, and AI deployment across Sales, Marketing, Customer Success, Partnerships, and Revenue Operations. WHAT YOU'LL DO GTM SYSTEMS ARCHITECTURE * Design and build the revenue systems architecture that underpins our GTM organisation * Create scalable, composable systems that separate data, logic, and user workflows * Eliminate unnecessary tooling, integration debt, and manual processes * Establish standards for maintainability, observability, and reliability AI & AUTOMATION * Deploy AI-powered workflows across lead qualification, account research, forecasting, renewals, and revenue operations * Connect models to live business data and operational systems * Build event-driven automations and internal tooling that deliver measurable efficiency gains DATA & INTEGRATIONS * Own the data model across accounts, contacts, opportunities, and revenue events * Manage integrations between Salesforce, marketing platforms, data warehouses, enrichment providers, and AI tooling * Ensure data quality, governance, and operational visibility across the GTM stack BUSINESS PARTNERSHIP * Translate GTM strategy into scalable systems and workflows * Partner with Sales, Marketing, Customer Success, Partnerships, and Finance leaders * Influence how Fonoa's revenue technology stack evolves as we scale WHAT WE'RE LOOKING FOR REQUIRED * 5+ years in GTM Engineering, Revenue Operations, Revenue Systems, or a similar technical role * Strong Salesforce experience, with expertise extending beyond administration * Experience designing and managing complex business system integrations * Proven AI deployment experience, including automations, agents, workflows, or model-driven applications * Strong data modelling and systems design skills * Ability to move between strategic planning and hands-on execution STRONG SIGNALS * Experience building with LLMs and AI APIs * Experience with tools such as n8n, Clay, Make, Zapier, Workato, or similar platforms * Strong opinions on data governance and system design * Experience scaling systems within a high-growth B2B SaaS company WHAT THIS ROLE IS NOT * A Salesforce Administrator role with a different title * A reporting and dashboard-focused operations role * A project management position coordinating technical work * A prompt engineering role without real implementation ownership WHY JOIN FONOA? We're building a modern, AI-enabled operating system for tax. Internally, we're applying the same principles: modularity, automation, observability, and intelligence. This is an opportunity to architect the revenue platform behind one of the most ambitious companies in tax technology and help define what world-class GTM engineering looks like at scale. https://www.fonoa.com/resources/blog/fonoa-raises-funding-and-acquires-indirect-tax-edge As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.