IT Support Analyst

Trainline

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.  Great journeys start with Trainline 🚄  Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.  Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.  Introducing the Workplace Technology team at Trainline 👋 Our Workplace Technology team owns and manages the corporate technology stack of business and workplace solutions, driving innovative, cost efficient, future ways of working. The Tech Support team is a critical part of the Workplace Technology team, ensuring Tier 2 support services are delivered effectively and efficiently within a culture of continual service improvement, aligned to Trainline values. The team is principally responsible for end user computing across a MacOS estate, under central management using JAMF Pro, and a Microsoft Windows estate integrated with Azure Active Directory and Microsoft Windows Servers. This is a highly visible team, also providing dedicated AV/VC support for meeting rooms and internal events - ensuring high availability, instilling trust, and enabling a seamless experience to Executive level presenters. As an IT Support Analyst at Trainline, you will be responsible for... 🚝 * Ticket lifecycle management through active dashboard monitoring, workload management and reporting * Proactive Incident resolution within SLA, working closely with Tier 3 teams for technical direction and escalation management * Proactive troubleshooting, diagnostics and root cause analysis * Progression of Service Requests with a focus on customer service * End-user initial engagement through our ITSM ticketing platform, collaboration apps and onsite Tech Bar. You’re the face of Workplace Technology for our internal Trainliners! * IT Asset Management - inventory control leveraging supporting toolsets, h/w refresh in line with policy, secure disposal compliance, CSIP discipline to mature lifecycle management * Seamless on/off-boarding for joiners & leavers: laptop builds, IT inductions, IAM compliance, deprovisioning and timely asset retrieval, driving process efficiencies in collaboration with the People & Workplace stakeholders * Meeting room AV/VC support, leveraging remote administration tools to maintain ongoing health of media services solutions – regular checks, updates and performance analytics * In-person and remote technical support for internal events * Implementation of and adherence to security standards in line with ISO standards * Establishing and actively maintaining strong relationships across the wider team, key stakeholders and our Trainline community * Contribution to and maintenance of knowledge management * Promoting teamwork and knowledge sharing * Optimising process efficiency through proposed use of automation, AI & ML * Contribution to audit and compliance reviews (PCI. Internal) Our Tech Stack requires solid experience of 🔑 * Windows 11 and Apple ecosystem in an enterprise environment (+ working knowledge of Android & Linux) * Mobile Device Management systems, strategies, deployments (JAMF & Intune) * SaaS applications including M365, Slack and Atlassian products * SaaS based solutions and Cloud migration strategies * Active Directory & Azure Active Directory * PCI-DSS, ISO 20071 & IT Governance * Networks, TCP/IP, DNS, DHCP, including LAN, WAN and wireless networks * Basic understanding of Windows Command Line/PowerShell & Apple Scripting/BASH * Security tools and best practices * Runbook implementation and development of technical documentation * ITSM ticketing toolsets, lifecycle ticket management & associated reporting * Video Conferencing solutions and associated hardware / software * Modern workplace solutions such as Autopilot, InTune and MFA * Platform integrations, SSO/SAML * Cloud printing solutions Desirable certifications: * Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) * Apple certifications for MacOS such as ACSP (ACTC), JAMF 100 * CompTIA A+ We'd love to hear from you if you... 🔍 * have a dynamic and proactive approach to IT Support * exhibit exceptional customer service with a focus on Employee Experience * resolve issues efficiently, prioritising business continuity * work autonomously and confidently to agreed practices and procedures * are happy to work onsite as determined by business need and priority * demonstrate business acumen resulting in the ability to identify priorities and act accordingly If you love working in IT, are comfortable working with all levels of the organisation and are highly self-motivated, this could be the role for you! Please note: This role will require 5 days in the office The interview process 🚉 1. Recruiter Call 2. Competency based interview with 2x Engineers (45 mins) 3. Panel interview with key Workplace Technology stakeholders (30 mins) More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.  We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!  We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:  * 💭 Think Big - We're building the future of rail  * ✔️ Own It - We focus on every customer, partner and journey  * 🤝  Travel Together - We're one team  * ♻️ Do Good - We make a positive impact  We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

WGSN

The role We are looking to hire a Cyber Security Analyst to join our IT team in London. This is a full-time office-based role out of our London office. Minimum expectation 3 days per week in office. Working at WGSN Together, we create tomorrowA career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.   WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you. Role overview  As a Cyber Security Analyst at WGSN, you will play a vital role in supporting the Cyber Security Manager to maintain and enhance our overall security posture and tooling. Working closely with our global teams, you will monitor threats, identify vulnerabilities, execute investigations, and partner with the IT team to resolve day-to-day user requests. This role is an excellent opportunity for an experienced IT professional aiming to launch a successful career in Cyber Security. Key accountabilities Security Monitoring: Monitor various security tools across the business tool stack, respond to alerts, investigate, triage and resolve security issues Administer and Tune Security Tools: Take ownership of our SIEM, EDR and SEG solutions. Become proficient in fine tuning, managing and enhancing their efficacy Identity and Access Management: Support management of user access to systems. Ensure adherence to onboarding/offboarding procedures, manage MFA through Okta and Google Workspace Hardware Compliance: Familiarity with MDM solutions, particularly Intune and Jamf desirable. Cloud Security: Run automated security audits of cloud environments including AWS and GCP. Communicate findings with DevOps team, and collaborate on continual security improvements Email Security and Phishing: Detect and respond to phishing emails, design and orchestrate periodical Phishing simulations and provide general phishing awareness Reporting and Audits: Assist in gathering data and generating reports on important security metrics. Identify areas of improvement and formulate action plans Client Questionnaires and Due Diligence: Completing client information security questionnaires and assisting with general security due diligence Policy Support: Assist in the annual review and update of our suite of security policies, including the Acceptable Use Policy and Data Security Policy Training: Help to write, design and deliver company-wide Cyber Security Awareness training and tests IT Support: Work onsite and assist the IT team with day-to-day user requests This list is not exhaustive and there may be other activities you are required to deliver. Skills, experience & qualifications required 1-2 Years Experience: In any information technology, support or security roles Certifications: Such as ISC2 CC, Security+, CySA+,  CCNA, etc. are desirable Passion for Cyber Security: You will be a security champion and inhabit the secure mindset Knowledge of Key Security Principles: Either through your certifications or proclivity are desirable Cloud Awareness: General awareness of Cloud principles and associated security threats Desire to Learn: Cyber requires continuous self improvement and motivation to keep on top of constant changes and advancements in the industry.  Pragmatic and Personable: Offering a strong, analytical mind, while also being an approachable and friendly face is key to fostering a strong security culture Writing and Communication: Be a confident and effective communicator, in order to convey vital technical information to non-technical stakeholders Hands On: In WGSN IT we all take a ‘hands on’ approach to onsite IT support in our London office from the CIO down to the Service Desk. Must be comfortable in a busy office environment.   What we offer  Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:  25 days of holiday per year - with an option to buy/ sell up to 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness Employee assistance programme and cycle to work scheme Volunteering opportunities  Great learning and development opportunities More about WGSN WGSN is the global authority on consumer trend forecasting. We help brands around the world create the right products at the right time for tomorrow’s consumer. Our values  We Are Everywhere The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere. We Are Future Focused We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow. We Are Rigorous We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do. Our culture  An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with. Inclusive workforce We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.     Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.    We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been—and will continue to be—actively encouraged here, but we do not offer full remote working.    We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.   A Note for Applicants   We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.   A Note for Recruiters   Thank you so much for your interest in working with us at  WGSN!   Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together.  Since we focus on these established partnerships, we’re unable to respond to unsolicited contacts or CVs from outside our PSL. But don’t worry! If we decide to explore new partnerships, we’ll be sure to reach out.

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: WPP Enterprise Technology provides technology services for WPP, the world’s leading creative transformation company. Within Enterprise Technology, Cyber, Risk & Compliance (CRC) plays a key role in strengthening operational resilience, governance, risk management and control effectiveness across a global technology estate. This is an exciting time to join CRC as we continue to modernise our operating model, increase automation, embrace AI-enabled ways of working and build new capabilities that help WPP move faster, more securely and with greater confidence.  The Technology Risk Analyst will support the day-to-day operation of WPP's Enterprise Technology Risk capability. Reporting to the Technology Risk Lead, the role will assist with maintaining risk and issue information, supporting risk reporting, coordinating stakeholder updates and helping ensure technology risk activity is well organised, accurate and easy to act on. The role will also support the maintenance of technology governing artefacts, including policies, frameworks, standards and procedures, by helping track ownership, review cycles, updates and publication readiness. This role is ideal for someone with a grounding in risk and governance, strong organisation skills and curiosity about technology, automation and AI-enabled ways of working.    What you'll be doing: * Support the maintenance of Enterprise Technology risk registers, issue logs, action trackers and supporting documentation.  * Assist with gathering risk updates from technology, security, assurance, resilience and operational teams.   * Help prepare risk reporting, dashboards, meeting materials and concise status updates for the Technology Risk Lead and wider Risk & Strategy team.   * Support basic risk and issue analysis, including identifying overdue actions, missing information, ownership gaps and recurring themes.   * Maintain organised records of technology governing artefacts such as policies, frameworks, standards and procedures, including review dates, owners, status and publication readiness.  * Coordinate follow-up with artefact owners and subject matter experts to help keep governance materials current, accessible and aligned to agreed processes.   * Support documentation quality checks, version control and repository housekeeping for risk and governance materials.   * Assist with evidence gathering for assurance, audit or governance activities where required.   * Use M365, workflow tools, reporting templates and AI-enabled productivity tools to reduce manual effort and improve consistency.   * Contribute to a collaborative, practical and continuous improvement culture within the new Risk & Strategy team.    What you'll need: * A grounding in risk, governance, compliance, audit, cyber security or a related area; extensive experience is not required.  * Strong organisational skills, attention to detail and ability to follow through on actions and deadlines.  * Ability to work with structured information such as registers, trackers, documentation inventories and reporting packs.   * Good written and verbal communication skills, with the ability to summarise information clearly and professionally.  * Comfortable working with a range of stakeholders and asking clear questions to clarify ownership, status or next steps.   * Curiosity about automation, reporting improvement and responsible use of AI to simplify routine risk and governance activity.   * A proactive, collaborative and learning-oriented mindset.    Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.