Live Services Manager

360T

YOUR RESPONSIBILITIES You will be part of the Technical Client Advisory Services Team, directly reporting to our Head of Technical Client Advisory Services. As a Technical Client Services Manager, you will work in a global team, supporting customers during their lifecycle as a client of 360T, acting as first and second level support. You will face a broad variety of tasks in a challenging environment, be the first point of contact for our clients and have major opportunities for growth.  * Provide excellent service for existing and new customers   * Build and maintain relationships with key intermediates of clients   * Resolve technical problems or business workflow issues during initial client communication   * Assist clients in identifying issues with underlying hardware infrastructure   * Assist with identification of software bugs and work with internal teams to resolve the issues * Effectively manage the escalation process for any incidents that cannot be resolved immediately   * Investigate and manage trading problems   * Perform regression testing of the full range of products and features on our platform   * Assist account managers and clients with “go live” and resolve connectivity and technical issues with our Java-based client software   * Maintain and share up-to-date knowledge about company products and services YOUR PROFILE * Minimum bachelor's degree within a related field, university degree or equivalent, computing based discipline is preferred, other degree subjects will be considered depending on experience * Minimum 2 years of equivalent experience * Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting * Work experience in client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment * Excellent customer service (detail- and service-oriented) * Good organizational skills, ability to work under pressure and to meet tight deadlines * Ability to communicate technical/product information to a non-technical audience * Self-motivated with a proactive work ethic and consistently high output  * High level of spoken and written English and German required OUR OFFER * Clear career concept * Performance appraisals on a regular basis * 360T Academy * Frankfurt office located directly in the city center * Social gatherings  We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediately. If your background and qualifications meet these specifications, please forward your application including your salary expectation and the earliest starting date by clicking the “Apply” button. CONTACT Lily Yuan HR Manager Send email Grüneburgweg 16-18 60322 Frankfurt am Main

Twitch

ABOUT US Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. ABOUT THE ROLE Join Twitch’s Memberships team within the Commerce Engineering organization, where we’re building rewarding experiences allowing creators to make a living doing what they love. We’re the team behind our continuous patronage features including channel Subscriptions, Gifting, and Turbo. As a member of our team, you’ll work alongside our highly engaged and collaborative team to design, build and maintain systems that scale to millions of concurrent users. We actively seek to improve our experiences and are looking for members that are passionate about our end users.   Our team is based in San Francisco, CA and Seattle, WA YOU WILL: * Create interactive experiences that are rewarding for both viewers and creators  * Architect and build robust, scalable applications that can handle millions of concurrent users * Participate in Operational Excellence work to maintain and support our live services * Collaborate with fellow engineers, product managers and designers to build new products and solutions YOU HAVE: * 1+ years of professional software development experience with a focus on building scalable systems * Excellent proficiency in modern programming languages (Python, Java, Go) and distributed system technologies * A track record of building product experiences that users love * Sharp problem-solving skills with a focus on algorithms, data structures, and distributed system design * Bachelor's degree in Computer Science, Engineering, or equivalent real-world experience BONUS POINTS * Familiarity with Twitch's tech stack: Golang, TypeScript/React * Experience working with mobile development, either native or hybrid * Experience with AWS technologies like ECS, DynamoDB, Lambda, SQS, and Step Functions * A passion for gaming, streaming, or the Twitch platform PERKS * Medical, Dental, Vision & Disability Insurance * 401(k) * Maternity & Parental Leave * Flexible PTO * Amazon Employee Discount   Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  Job ID: TW9214 The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. US, WA, Seattle - Annually $110,500—$160,000 USD US, CA, San Francisco - Annually $127,100—$185,000 USD Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. About the Role We are seeking a highly motivated and seasoned Project Manager to join our Professional Services (PS) team. In this role, you will be responsible for leading the governance and end-to-end execution of PS projects using Cloudflare solutions for our customers. Serving as the primary bridge between sales, technical delivery teams, and executive stakeholders, you will ensure that sophisticated cybersecurity and networking solutions are deployed on-time, within budget. Operating within the Professional Services Project Management Office (PMO), you will apply standardized methodologies, governance, and reporting discipline across the full delivery lifecycle — from Initiation and Discovery through Development, Optimization, and Closure & Handoff — to accelerate customer time-to-value. The ideal candidate possesses a strong background in professional services, SaaS industry experience, and a proven track record in project management and customer relationship management. Equally important, you are fluent in modern AI-assisted ways of working and use them to raise the speed and quality of delivery. Responsibilities * Lead cross-functional teams of technical professionals that provide consulting, implementation, and support services to customers, managing engagements ranging from single projects to multi-workstream programs. * Own project scope, schedule, budget, risk, and communications, ensuring adherence to PMO standards, governance gates, and executive reporting cadence. * Establish and maintain high-trust relationships with key customers, partners, and vendors to drive satisfaction and revenue growth. * Drive customer satisfaction by ensuring that professional services engagements are delivered on-time, within budget, and meet or exceed customer expectations. * Monitor project financial health, including budget burn rates, margin analysis, and revenue-recognition forecasting to ensure targets are met. * Develop, implement, and refine scalable methodologies and best practices that improve the efficiency and effectiveness of professional services delivery. * Ensure a seamless and consultative handoff from the sales cycle to technical execution, acting as the primary point of contact for Account Executives and Account Teams.. * Proactively identify project risks and implement robust mitigation strategies to protect customer operations. * Transform raw project data into data-driven insights and clear status narratives for internal and external leadership regarding project health, resource utilization, and delivery outcomes. * Proactively leverage AI tools to optimize project workflows and delivery — automating status reporting, meeting summarization and action tracking, risk detection, and documentation — serving as a force multiplier for yourself and your team while maximizing overall project productivity. * Create internal guides and external customer-facing assets that support successful project execution, and capture lessons learned from completed engagements for continuous improvement. Qualifications * Minimum of 8+ years of experience in professional services, project management, or a customer-facing delivery role, ideally within a high-growth SaaS or technology environment. * Demonstrated proficiency using AI tools in a professional delivery context — for example, drafting and summarizing project artifacts, meeting notes and action items, status and executive reporting, risk analysis, resource/budget forecasting, or projet assets — with sound judgment on the responsible and secure use of AI. * Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact projects, including engagements involving 3rd-party partners and complex multi-vendor ecosystems. * Must be highly organized and possess exceptional time-management skills, with the ability to effectively juggle multiple projects and deadlines in a fast-paced environment. * Sound business judgment and a proven track record of taking ownership, leading data-driven analyses, and influencing results. * Good understanding of how the Internet works — Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs, and related technologies. * Proficiency with Jira, Salesforce (or a similar CRM), and a Professional Services Automation (PSA) tool. * Bachelor's degree in a relevant field; PMP, PRINCE2, or related advanced certifications are highly preferred. * This role will have a portfolio that includes clients in the Thai and Greater China region. Professional working proficiency in Thai or Mandarin Chinese is desired to support customers and stakeholders across these regions. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.