Onboarding Administrator

IT Operations Manager

NexGen Cloud

IT OPERATIONS MANAGER Location: London / Marbella (Hybrid) Department: Operations Reporting to: Operations Growth Lead ABOUT NEXGEN CLOUD: NexGen Cloud is the company behind Hyperstack, a full-stack AI cloud serving tens of thousands of customers from AI researchers to enterprises running the world's most compute-intensive workloads. We deliver on-demand and private GPU infrastructure to teams who treat performance as a requirement, not a feature. We're a tight-knit, fast-moving team working at the cutting edge of AI cloud infrastructure. We practise what we preach, equipping our people with AI at every level so we can solve harder problems, ship faster, and keep raising the bar for what enterprise GPU infrastructure looks like. THE ROLE: IT OPERATIONS MANAGER NexGen Cloud is growing — offices in London and Marbella, more to come — and our internal IT environment needs to scale with us. Right now, the systems, tooling, and workflows that the whole business relies on need an owner: someone who'll keep everything running reliably, build the automation that eliminates friction, and work closely with our security function to make sure access controls and configuration standards are consistently maintained. This is a hands-on individual contributor role. You won't be managing a team — you'll be managing the environment. That means owning Microsoft 365 end to end, running the device fleet across multiple offices, administering our SaaS stack, and building and maintaining the workflows that keep operational processes moving. You'll be the person the whole company turns to when something breaks — and the person who makes sure it breaks less often over time. WHAT YOU'LL BE DOING: Rather than a long checklist, here's what success in this role looks like: * Own the Microsoft 365 environment — Entra ID, Intune, Exchange Online, SharePoint, Teams — and keep it reliable, well-configured, and properly documented * Manage the full lifecycle of our device fleet across London, Marbella, and future sites: procurement, deployment, patching, and retirement * Administer our SaaS platforms — Atlassian, Slack, Zoom, HubSpot — keeping access, licensing, and integrations in order * Build and maintain workflow automation in Power Automate, including the IT mechanics of onboarding and offboarding * Serve as the primary IT support contact across all offices, resolving issues quickly and keeping end users informed * Work closely with the Security Operations Engineer to implement and maintain access controls and configuration standards, and escalate security-relevant events promptly * Manage IT vendors and procurement, holding suppliers to their SLAs and keeping licence renewals and contracts on track ABOUT YOU: We're more interested in how you think and work than in a perfect CV. You'll likely bring: ESSENTIAL * 5+ years of hands-on Microsoft 365 administration — Entra ID, Intune, Exchange Online, SharePoint, and Teams * Solid experience with Microsoft Power Automate and SharePoint-based workflow automation * Experience managing a corporate device fleet across Windows and macOS using Intune or equivalent MDM * Proficiency in SaaS administration, particularly Atlassian (Jira and Confluence) and Slack * Experience supporting end users across multiple offices or a distributed environment * Strong troubleshooting instincts and the ability to manage competing priorities without losing grip on the detail * Willingness to travel periodically between our London and Marbella offices NICE TO HAVE * PowerShell or scripting experience for automation and administration tasks * Familiarity with information security principles and working alongside a security function * Experience administering HubSpot or equivalent CRM platforms * Microsoft certifications (M365 Fundamentals, Endpoint Administrator, or equivalent) * Background in a high-growth technology company or scale-up * Spanish language skills WHAT WE OFFER: * Competitive salary and annual discretionary bonus scheme * Employee wellbeing benefits * 25 days of holiday, plus public holidays * Flexible working arrangements (remote or hybrid, depending on role and location) * Real ownership and autonomy, with the trust to take initiative and experiment * The opportunity to make a visible, meaningful impact as we scale * Clear career progression and growth opportunities in a fast-growing company * A collaborative, international culture built on trust, transparency, and ownership * The chance to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission-driven colleagues MORE INFORMATION Head over to our NexGen Cloud careers page to view current openings and follow us on LinkedIn and X to learn more about our journey, newest releases, and exciting news in the neocloud space.

Technical Support Specialist

Foundry

Job Summary  The Technical Support Specialist is a hands-on member of a small, collaborative IT team, responsible for delivering high-quality end-user computing support across the EMEA region. This mid-level role is primarily desktop-focused, covering hardware, software, and endpoint management for users across multiple countries and time zones. The ideal candidate brings 3-6 years of progressive desktop support experience, is comfortable working autonomously across a distributed region, and takes pride in delivering a consistently excellent user experience.  Key Responsibilities  Desktop Support & Troubleshooting  * Provide hands-on and remote desktop support to end users across EMEA, covering hardware, software, peripherals, and connectivity issues.  * Diagnose and resolve problems with laptops, desktops, docking stations, printers, and AV/conferencing equipment.  * Perform root cause analysis on recurring issues and implement lasting fixes or documented workarounds.  * Coordinate with vendors and third-party teams for hardware replacements, warranty claims, and software licensing.  Endpoint & Desktop Administration  * Manage the full lifecycle of end-user devices imaging, deployment, configuration, refresh, and decommission across EMEA sites.  * Administer user accounts, permissions, and policies across Azure AD / Entra ID, and Microsoft 365.  * Deploy, patch, and maintain endpoint security using MDM/UEM tools (Intune, JAMF).  * Troubleshoot local and remote connectivity issues, including VPN, Wi-Fi, and office network access.  * Support the rollout of new hardware, OS upgrades, and standard software packages across the region.  Collaboration & Cross-Team Engagement  * Work closely with global IT, Infrastructure, Security, and HR teams on incidents, projects, and regional initiatives.  * Participate in incident reviews and contribute corrective action plans to prevent recurrence.  * Act as the regional IT point of contact for EMEA offices, building strong relationships with local stakeholders and office managers.  * Support onboarding and offboarding workflows across EMEA, including device provisioning, account setup, and access management.  Documentation & Knowledge Management  * Maintain detailed incident records, troubleshooting steps, and resolutions in the ITSM platform.  * Author and review knowledge base articles, runbooks, and SOPs to enable self-service and faster resolution across the team.  * Identify patterns in support demand and recommend system, process, or training improvements.  Team Contribution & Continuous Improvement  * Share knowledge openly within the team through documentation, informal coaching, and collaborative problem-solving.  * Lead or contribute to team training sessions, knowledge-transfer workshops, and technology walkthroughs.  * Ensure adherence to IT policies, security standards, and data protection requirements.  Required Skills & Qualifications  Experience  * 3–6 years in a desktop support, end-user computing, or field IT support role with increasing responsibility.  * Experience supporting users across multiple sites or countries, ideally within the EMEA region.  Technical Skills  * End-User Hardware: Laptops, desktops, docking stations, printers, mobile devices, and AV/conferencing equipment.  * Operating Systems: Advanced proficiency with Windows 10/11 and macOS. Linux is a plus.  * Microsoft 365: Outlook, Teams, SharePoint, OneDrive confident supporting and troubleshooting the full suite.  * Identity & Access: Active Directory, Azure AD / Entra ID, Group Policy, and SSO integrations.  * Endpoint Management: Intune, JAMF, for device enrolment, compliance, and patch management.  * Networking Basics: VPN, Wi-Fi, DNS, DHCP enough to isolate and resolve common connectivity issues.  * ITSM Tools: Solid understanding of ITSM processes (incident, request, change management) is essential; we use Jira Service Management and will support the right candidate in getting up to speed with the platform.  * Languages: English required; additional EMEA language(s) a strong advantage.  Soft Skills  * Clear verbal and written communication in English, able to support users of varying technical backgrounds across different cultures.  * Strong diagnostic and problem-solving skills with a calm, user-first attitude.  * Comfortable managing multiple requests across different time zones and office locations.  * Self-directed and reliable, able to operate with autonomy as the regional IT presence.  Education  * Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent professional experience.   Preferred Skills & Certification  * Certifications: CompTIA A+, Network+; Microsoft MD-102 (Endpoint Administrator); ITIL Foundation v4.  * Cloud & M365: Familiarity with Microsoft Azure, Intune, and Microsoft 365 administration.  * Cybersecurity: MFA, endpoint security, phishing awareness, and device compliance enforcement.  * Automation: Basic PowerShell scripting for user provisioning, reporting, or device management tasks.  * Languages: Additional European languages.

Enterprise Support Specialist, Korean Speaking (London, United Kingdom)

Figma

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Enterprise Specialist on the Product Support team, you'll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience, supporting Figma's most strategic customers with high-quality, reliable, and efficient support across complex use cases. You'll play a key role in building trust with customers and collaborating with internal partners such as Sales, Product, and Engineering, bringing technical expertise in working with Enterprise-level customers to diagnose issues, determine solutions, and anticipate customer impact — serving as a customer advocate while working cross-functionally to deliver an exceptional experience. This is a full time hybrid role that can be held from our London hub. What you'll do at Figma: * Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries * Interact with Figma customers daily via email, taking ownership over cases from start to resolution * Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup * Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation * Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution * Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements * Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments * Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale We'd love to hear from you if you have: * 3+ years' experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers * Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations * Experience working with system administration for large end-user communities or guiding customers through complicated implementations * Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions While it's not required, it's an added plus if you also have: * Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development * Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics) At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  * Holding interviews in an accessible location * Enabling closed captioning on video conferencing * Ensuring all written communication be compatible with screen readers * Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.