ABOUT US
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal
teams, who expect exce...
ABOUT US
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal
teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing
thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters:
judgment, strategy, and outcomes.
1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and
Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through
acquisitions including Qura, Walter AI and Graceview.
We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and
campaigns featuring Jude Law.
Joining Legora means three things.
We lean in: ownership over titles, outcomes over intentions.
We fight for excellence: high standards, direct, ego-free feedback.
We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts.
If you’re driven by impact, pace, and raising the bar. This is the place.
Our Enterprise and Strategic clients are among the most demanding legal teams in the world, and they expect a team that is
prepared, consistent, and technically deep. In legal services, an error or a delayed response carries consequences beyond a
frustrated customer: deadlines are fixed, privilege is non-negotiable, and the trust clients place in Legora reflects the trust
they carry for their own clients. As a Platform Consultant, you are part of that global dedicated team, owning issues end-to-end
and holding the enterprise readiness standard across every handoff. This is a high-judgment, high-craft seat, and an early one, so
you will help build the function as you run it.
WHAT YOU’LL DO
Own it end-to-end: Take ownership of Enterprise and Strategic Premium issues from first signal to resolution. Maintain clean
handoffs across a global team so clients experience continuity and enterprise-grade consistency, regardless of time zone or
shift.
Master the platform: Build deep expertise across Legora, including Assistant, Tabular Review, Workflows, Editor, and the Word
Add-in, to diagnose and resolve complex, high-impact issues that demand structured thinking and sound judgment.
Communicate with authority: Translate technical detail into concise, confident guidance for demanding professional users, and
guide legal teams through complex workflows.
Resolve first: Own every issue to resolution before escalating. When escalation is the right call, route to the Technical
Platform Expert or Principal Platform Advisor with complete diagnostics, clear impact, and a recommended path. Not a hand-off
that creates more work.
Drive improvements: Spot recurring issues and user pain points, and partner with Product, Engineering, and Legal Engineering to
fix them at the source. Produce reusable artifacts (playbook sections, troubleshooting guides, resolution templates) that raise
the team's baseline.
Set the standard: The way you handle enterprise readiness, escalation precision, and handoff quality today becomes the
benchmark the team scales from.
Cover the clock: Own your share of the global handoff rhythm. When you come on, pick up open issues with full context. When you
hand off, leave nothing ambiguous. Enterprise clients should never feel the seams between regions.
WHAT YOU BRING
You have owned complex, high-stakes B2B relationships and consistently delivered exceptional outcomes for demanding
professional clients.
You turn frustrated users into advocates, and you take pride in the quality of every resolution.
You notice patterns, surface issues before they escalate, and collaborate across functions to fix them for good.
You are technically curious, learn new software quickly, and explain hard concepts simply.
You write clearly under pressure: crisp updates with confirmed facts, named owners, and next steps, without speculation.
You are fluent with support tooling such as Intercom, Zendesk, or similar platforms.
A background in SaaS, AI, or legal tech is a strong plus.
WHAT’S IN IT FOR YOU
Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market.
Meaningful work: Your work shapes how the world’s leading legal teams adopt AI day to day.
Competitive package: Comprehensive salary, benefits, and the tools to do your best work.
In-person environment: A workspace built for ambitious builders.
Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity
employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people
of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression,
sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
Lead Appian Development Consultant
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognised brands. To our people we
offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
The opportunity
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether
you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer
experiences, your work will help transform industries.
The Role:
As Lead Appian Consultant, you'll work alongside multidisciplinary teams of strategists, architects, engineers, analysts,
designers and consultants, helping enterprise organisations modernise business operations through low-code technology, workflow
automation and intelligent digital platforms.
Our capability spans strategy, architecture, implementation and optimisation, helping clients transform complex operational
processes into scalable digital solutions. We work across sectors including financial services, retail, healthcare, automotive,
media and the public sector, delivering enterprise platforms that create measurable business outcomes.
You'll provide technical and development leadership across complex transformation programmes. You'll shape solution architecture,
guide delivery teams, mentor consultants and work directly with senior client stakeholders to define and implement enterprise
Appian solutions. This is both a hands-on and strategic role, that combines Appian expertise with consulting, technical
architecture and delivery leadership.
Role Responsibilities:
You are an experienced Appian leader who enjoys solving complex business challenges through enterprise automation and low-code
technology. You bring strong technical credibility, leadership capability and a consulting mindset, enabling you to guide both
clients and delivery teams through complex transformation programmes.
You lead the design and architecture of enterprise Appian solutions, ensuring they are scalable, secure, maintainable and aligned
with Appian best practices. While remaining hands-on where needed, you provide technical direction across delivery teams and
support solution governance throughout the project lifecycle.
You collaborate closely with architects, business analysts, product managers and engineering teams to design solutions that
balance business objectives with technical excellence. You confidently facilitate technical discussions, challenge assumptions and
help clients make informed technology decisions.
You lead Agile delivery teams, supporting sprint planning, technical estimation, solution reviews, demonstrations and continuous
improvement. You coach and mentor consultants, helping develop capability while fostering a collaborative, high-performing
engineering culture.
You take ownership of application quality, performance and operational resilience; overseeing deployments, Appian Health Checks,
application optimisation and production support activities.
Beyond project delivery, you contribute to the growth of Valtech's Appian practice through pre-sales support, technical proposals,
reusable accelerators, capability development, thought leadership and participation within the wider Appian community.
As technology evolves, you remain committed to continuous learning, exploring emerging Appian capabilities, AI-powered automation
and modern engineering practices that help clients innovate faster.
Must have Qualifications:
* Proven experience leading enterprise-scale Appian delivery programmes within complex consulting environments.
* Clear experience architecting Appian applications across Records, Record Types, Relationships, SAIL, Process Models, Sites,
Reports and CDTs, with the ability to plan application structure for reuse and scale across multiple applications.
* Strong understanding of relational databases, SQL, data modelling, stored procedures, triggers and views, with the judgement to
decide when logic belongs in the database layer versus the application layer.
* Experience designing enterprise integration architectures spanning multiple systems and Connected Systems, including evaluating
build-vs-buy decisions for custom plug-ins and setting integration standards for delivery teams to follow.
* Experience planning for scalability across data growth, user load and application extension over time, including proactive
monitoring, application performance tuning, and CI/CD pipeline management across environments.
* Skilled at establishing effective ways of working across blended teams (e.g. client staff, third-party vendors and other
consultancies), setting collaboration norms, resolving friction between parties, and representing Valtech's delivery approach
credibly to external stakeholders.
* Strong understanding of Appian security implementation across data, interface and user levels, applied consistently across a
multi-application landscape, and ownership of platform governance and design standards for other developers to follow.
* Experience owning deployment workflows and CI/CD strategy across a programme, including environment strategy and release
governance spanning multiple applications and teams.
* Experience leading Agile Scrum delivery teams, including Sprint 0 activities, backlog refinement, estimation, sprint
demonstrations and technical leadership.
* Excellent stakeholder management skills with experience working directly with Product Owners, Architects, Engineering Leaders
and senior client stakeholders.
* Proven experience mentoring developers and leading high-performing technical teams.
* Experience contributing to pre-sales, solution design, proposals or technical bid responses.
* A passion for continuous learning, innovation and advancing Appian best practice across delivery teams.
Commitment to reaching all kinds of people
We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about
building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background,
you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.
About Valtech
Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts,
categories, and cultures, we help brands unlock new value in an increasingly digital world.
At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal,
Mars, Audi, P&G, Volkswagen Dolby, and more.
At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a
workplace where everyone has the support to thrive, grow and innovate.
Are you ready to create what’s next? Join us.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the
universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's
still so much exciting work to do. Come join us at the heart of trust!
As our AI and Technical Learning Manager, you are the architect of Trustpilot’s AI-first culture. Your primary mission is to build
the confidence, curiosity, and capability our people need to work with AI in meaningful and practical ways. You will design the
strategy that embeds AI into how Trusties think and work, shifting our culture from one that talks about AI to one that uses it
every day. Alongside this, you will ensure our people have the technical skills they need to do their jobs brilliantly, whether
that is through Tech Academies, apprenticeship-funded programmes, or bespoke functional upskilling in our Technology teams. Your
success is measured by your ability to move the dial on technical proficiency, AI confidence, and fostering a culture of
continuous learning and innovation.
What you'll be doing:
* Drive AI adoption across Trustpilot. This is the core of your role. You will design and run the initiatives, campaigns, and
learning experiences that shift how Trusties think about and use AI in their day-to-day work. The goal is practical, confident,
widespread adoption.
* Build an AI learning strategy that goes beyond awareness. You will create a structured approach to AI capability building that
moves people from curiosity to fluency. That means understanding where Trusties are starting from, what good looks like, and
how to get them there quickly and confidently.
* Consult with functional leaders on AI use cases. You will work alongside leaders across the business to identify where AI and
new tools can genuinely change how their teams work. You will then design the learning and change support to make those shifts
happen.
* Champion a culture of experimentation and continuous learning. You will create the conditions where Trusties feel safe to
explore, try things out, and build their own efficiencies with technology. This is about mindset as much as skills.
* Design and oversee technical skills programmes. Supporting the AI agenda, you will also ensure Trusties have access to strong
technical skills development, including through Tech Academies and other structured learning pathways that build deep
functional capability in our technology teams.
* Make the most of Apprenticeship Levy funding. You will manage and deploy the Apprenticeship Levy strategically, ensuring
eligible Trusties can access high-quality, formally accredited training in AI, technology, and data.
* Measure adoption, confidence, and impact. You will define the metrics that matter, track them consistently, and give leadership
a clear picture of how AI capability is developing across the business. Data will inform every iteration of your strategy.
* Keep Trustpilot at the leading edge. You will benchmark our AI and technical learning maturity against industry standards,
bring in emerging best practices, and make sure our strategy evolves as the landscape does.
Who you are:
* Passionate about AI and how it changes the way people work. You have hands-on experience driving AI adoption and digital
transformation. You understand the technology, but more importantly, you understand people and how to bring them on the
journey.
* A strategic architect, not just a programme manager. You build systems and frameworks that create lasting change. You have a
track record of designing and deploying learning and adoption strategies that result in real, measurable shifts in how people
work.
* Technically fluent. You are deeply comfortable in the current AI landscape, including Generative AI and LLMs. You can hold a
credible conversation with Product and Tech leaders and translate complex concepts into accessible learning.
* A skilled change manager. You understand that learning alone does not change behaviour. You know how to address resistance,
build confidence, and design adoption journeys that account for the human side of change.
* Experienced in technical capability building. You have designed and delivered technical skills programmes, including managing
Tech Academy-style frameworks, and you know how to build functional capability at scale.
* Savvy with Apprenticeship Levy funding. You understand how to use Levy funding strategically to accelerate skills development
in technology and AI, and you can navigate the requirements to maximise its value.
* A confident stakeholder consultant. You can influence senior leaders, earn their trust quickly, and position AI and technical
learning as a genuine business priority rather than a nice-to-have.
* Data-driven in how you work. You track adoption, expertise, and ROI. You use evidence to make decisions, tell the story of
impact clearly, and continuously improve what you build.
What's in it for you:
* A range of flexible working options to dedicate time to what matters to you
* Competitive compensation package + bonus
* 25 days holiday per year, increasing to 28 days after 2 years of employment
* Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
* Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
* Pension and life insurance
* Health cash plan, online GP, 24/7, Employee Assistance Plan
* Full access to Headspace, a popular mindfulness app to promote positive mental health
* Paid parental leave
* Season ticket loan and a cycle-to-work scheme
* Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can
ask for
* Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG
activities, and team socials.
* Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
* Independent financial advice and free standard professional mortgage broker advice
* Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at
whatever stage of your career
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your
experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd
still really like to hear from you!
#LI-Hybrid #LI-RS1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of
trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help
consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual
Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in
Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we
create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal
symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an
equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans,
doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to
shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different
viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to
race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity,
disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is
appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as
necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the
recruitment process more generally, please let us know by contacting our Talent Acquisition Team
(talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
