Principal Platform Advisor - London på Legora i London
Legora · London
Principal Platform Advisor - London
ABOUT US
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal
teams, who expect exce...
ABOUT US
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal
teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing
thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters:
judgment, strategy, and outcomes.
1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and
Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through
acquisitions including Qura, Walter AI and Graceview.
We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and
campaigns featuring Jude Law.
Joining Legora means three things.
We lean in: ownership over titles, outcomes over intentions.
We fight for excellence: high standards, direct, ego-free feedback.
We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts.
If you’re driven by impact, pace, and raising the bar. This is the place.
This is the most senior seat on the advisory ladder and the person our largest clients trust when it matters most. In legal AI,
that trust is hard-won: matters run to fixed dates, data is privileged, and clients hold Legora to the same standard of care they
apply to their own work. Part technical advisor, part incident lead, part operating model owner, you hold the technical health of
Legora's most complex client relationships and define the playbook the whole function runs on.
WHAT YOU’LL DO
Own the relationship: Hold the technical health and escalation outcomes for our Strategic Accounts, serving as their primary
point of escalation and continuity, and read usage and adoption signals to get ahead of risk.
Lead in a crisis: Act as incident lead on Sev1 and Sev2 events, owning coordination, customer communication, and the path to
resolution. Drive post-incident reviews as trust-building artifacts and product feedback loops, not just process checkboxes.
Set the standard: Define and own the escalation criteria, account-health model, and cross-team interfaces the function runs on.
Build mechanisms that make the team consistent and not dependent on individual heroics.
Own the Technical Blueprint: Maintain the single source of truth for each account, including data setup, integrations, security
and legal considerations, and workflow context. Carry technical context from implementation into the live relationship so
nothing is lost in the handoff and the whole account team can rely on it.
Drive adoption and enablement: Run technical reviews and enablement sessions that deepen product usage, unlock new value, and
keep customers current on the platform.
Partner proactively: Work with Engagement Managers (CSM function) on Quarterly Business Reviews that tie technical health to
business outcomes.
Coordinate escalations: Align the Platform Consultants and the Technical Platform Expert around a single resolution path,
holding customer-facing ownership while technical root cause is driven in parallel.
Stay close to the signal: Own the highest-stakes cases in the L2 queue for your assigned Strategic Accounts, and serve as the
escalation point for Platform Consultants before an issue reaches the Technical Platform Expert, so you stay close to the
ground truth of each account's technical health.
WHAT YOU BRING
You have owned strategic, high-value B2B accounts and kept clients confident when things went wrong.
You have led incident response or major escalations under pressure, start to finish.
You communicate with executives as clearly as with engineers: confirmed facts, explicit trade-offs, named owners, and no
speculation presented as certainty.
You build frameworks, not workarounds, and you raise the bar for everyone around you.
A background in legal AI, legal tech, or a regulated professional-services domain is a strong plus.
WHAT’S IN IT FOR YOU
Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market.
Meaningful work: Your work shapes how the world’s leading legal teams adopt AI day to day.
Competitive package: Comprehensive salary, benefits, and the tools to do your best work.
In-person environment: A workspace built for ambitious builders.
Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity
employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people
of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression,
sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
ABOUT US
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal
teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing
thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters:
judgment, strategy, and outcomes.
1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and
Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through
acquisitions including Qura, Walter AI and Graceview.
We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and
campaigns featuring Jude Law.
Joining Legora means three things.
* We lean in: ownership over titles, outcomes over intentions.
* We fight for excellence: high standards, direct, ego-free feedback.
* We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts.
If you’re driven by impact, pace, and raising the bar. This is the place.
Our Enterprise and Strategic clients are among the most demanding legal teams in the world, and they expect a team that is
prepared, consistent, and technically deep. In legal services, an error or a delayed response carries consequences beyond a
frustrated customer: deadlines are fixed, privilege is non-negotiable, and the trust clients place in Legora reflects the trust
they carry for their own clients. As a Platform Consultant, you are part of that global dedicated team, owning issues end-to-end
and holding the enterprise readiness standard across every handoff. This is a high-judgment, high-craft seat, and an early one, so
you will help build the function as you run it.
WHAT YOU’LL DO
* Own it end-to-end: Take ownership of Enterprise and Strategic Premium issues from first signal to resolution. Maintain clean
handoffs across a global team so clients experience continuity and enterprise-grade consistency, regardless of time zone or
shift.
* Master the platform: Build deep expertise across Legora, including Assistant, Tabular Review, Workflows, Editor, and the Word
Add-in, to diagnose and resolve complex, high-impact issues that demand structured thinking and sound judgment.
* Communicate with authority: Translate technical detail into concise, confident guidance for demanding professional users, and
guide legal teams through complex workflows.
* Resolve first: Own every issue to resolution before escalating. When escalation is the right call, route to the Technical
Platform Expert or Principal Platform Advisor with complete diagnostics, clear impact, and a recommended path. Not a hand-off
that creates more work.
* Drive improvements: Spot recurring issues and user pain points, and partner with Product, Engineering, and Legal Engineering to
fix them at the source. Produce reusable artifacts (playbook sections, troubleshooting guides, resolution templates) that raise
the team's baseline.
* Set the standard: The way you handle enterprise readiness, escalation precision, and handoff quality today becomes the
benchmark the team scales from.
* Cover the clock: Own your share of the global handoff rhythm. When you come on, pick up open issues with full context. When you
hand off, leave nothing ambiguous. Enterprise clients should never feel the seams between regions.
WHAT YOU BRING
* You have owned complex, high-stakes B2B relationships and consistently delivered exceptional outcomes for demanding
professional clients.
* You turn frustrated users into advocates, and you take pride in the quality of every resolution.
* You notice patterns, surface issues before they escalate, and collaborate across functions to fix them for good.
* You are technically curious, learn new software quickly, and explain hard concepts simply.
* You write clearly under pressure: crisp updates with confirmed facts, named owners, and next steps, without speculation.
* You are fluent with support tooling such as Intercom, Zendesk, or similar platforms.
* A background in SaaS, AI, or legal tech is a strong plus.
WHAT’S IN IT FOR YOU
* Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market.
* Meaningful work: Your work shapes how the world’s leading legal teams adopt AI day to day.
* Competitive package: Comprehensive salary, benefits, and the tools to do your best work.
* In-person environment: A workspace built for ambitious builders.
Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity
employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people
of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression,
sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
YOUR MISSION AT VOI
As Head of Operations Strategy (UK & Ireland) you will report to the General Manager - UK&I and set Voi’s operations strategy
across the region, driving scalable, efficient, and high-performing operations. In this role, you will define operating models,
optimise cost and performance, and ensure strong alignment between local markets and central functions to support business growth
and operational excellence. This will include:
Strategy & Alignment
* Setting, communicating and implementing the regional operations strategy in close partnership with local and central
stakeholders, ensuring alignment between markets and functions to support business growth and operational excellence.
Operating Model & Performance
* Developing and evolving operating models (including 3PL, workforce management, and service design) to enable scalable and
efficient operations.
* Managing budgeting, forecasting, and cost performance, partnering with FP&S to drive financial discipline.
* Overseeing unit economics, ride performance, and utilisation to inform city-level P&L decisions and market profitability.
* Building and evolving performance frameworks (KPIs, dashboards, routines) and oversee data and platform management across the
region, ensuring high-quality data, strong adoption, and actionable insights.
* Identifying, monitoring, and preparing for city launches while delivering high-impact operational initiatives (e.g. feature
rollouts, warehouse sourcing, fleet swaps, WFM model changes, 3PL implementations).
Analytics & Optimisation
* Driving operational and rider analytics, translating insights into actions that improve performance while balancing cost and
rider experience, and addressing critical operational issues and misalignments.
Leadership & Team Development
* Supporting and developing the operations strategy team in London by setting clear goals and aligning work with strategic
priorities.
* Acting as a senior strategic partner to local teams, with close indirect oversight of the fleet management organisation.
* Contributing to global operations discussions, sharing insights to support cross-market alignment and capability development.
WHAT YOU NEED TO EMBARK
We are looking for an analytical, strategic operational leader with great interpersonal skills and the ability to influence and
align stakeholders on operational initiatives with clear business outcomes. In addition to being fluent in English, we believe the
right person has:
* Bachelor’s degree in operations, engineering, business or similar.
* 6-10 years’ experience in operations strategy, logistics/field operations, or a high-growth environment.
* Proven experience managing budgeting, forecasting, and operational cost performance.
* Strong analytical capability with experience in deep data analysis and translating insights into strategy.
* Experience driving complex, cross-functional initiatives and influencing senior stakeholders.
* Strong understanding of operational models, including 3PL and workforce management.
* Experience managing and developing high-performing teams.
* Experience using AI in a role-specific context, with a focus on continuously improving output quality.
Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we
encourage you to apply - even if you don’t check every box.
WHY VOI?
Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be
a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:
* Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups.
* Get “skin in the game” through our employee stock options program and have a key role in driving our operational success in the
United Kingdom and Ireland.
* Work with inspiring, motivated and fun colleagues towards a shared mission
* Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution.
At Voi, we are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair,
transparent, and free from exploitation. We operate under the principle that we cover the associated recruitment costs, meaning
that no recruitment fees or related costs are charged to workers at any stage of the hiring process. All such costs are borne by
Voi, and we require the same standards to be upheld across the agencies we partner with. We work only with recruitment partners
who share our commitment to ethical practices and regularly review our processes to ensure compliance, protect workers’ rights,
and promote a safe and respectful hiring experience for all our candidates.
