
DRW · London
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets arou...
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people
together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so
we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including
Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and
technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that
matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
We are seeking a Quantitative Trading Analyst to join our European Equity Index Options desk. This role sits at the intersection
of quantitative research, trading, and technology, supporting a high-performance options market-making business. You will work
closely with traders, quantitative researchers, and software engineers to develop analytical tools, improve pricing models,
analyze market dynamics, and optimize trading performance.
This is an excellent opportunity for a highly analytical individual with strong quantitative and programming skills who is excited
by fast-moving markets and enjoys solving challenging problems using data.
What You'll Do
options.
What We're Looking For
quantitative discipline.
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice
at https://drw.com/privacy-notice [https://drw.com/privacy-notice].
California residents, please review the California Privacy Notice for information about certain legal rights at
https://drw.com/california-privacy-notice [https://drw.com/california-privacy-notice].
Job purpose: A great opportunity to join a dynamic, fast paced global pharmaceutical and life sciences auditing firm headquartered in the UK to collaborate with clients from leading global pharmaceutical companies. We are looking for a highly analytical and results-driven professional to join us in the business analysis team. The role will help you to develop a solid understanding of the pharmaceutical industry, strong quantitative and qualitative analytical skills, and to gain a unique insight into best practices across the industry. As a member of the analysis team you will have great visibility and exposure to senior directors in the company and the opportunity to take on a high level of responsibility early-on in your career. You will be supported by an experienced analyst team through your development and training and be expected to collaborate and offer new insight within a close-knit team environment. Key Responsibilities: * Liaising with internal STEM senior leadership and local project teams to establish project delivery requirements * Client facing – relationship building through project set up and delivery as well as managing external requests and deadlines. * Managing multiple client projects * Building and maintaining MS Excel databases from source data * Analysing client data using quantitative and qualitative methods to evaluate key performance indicators * Pressure testing source data and identifying areas for investigation * Collaborating with Project leaders and local teams to interpret data and formulate action plans and recommendations for clients * Produce high quality presentations and other deliverables for clients using MS PowerPoint * Supporting members in the analysis team to meet client deadlines and drive development and efficiencies within the team Essential Skills * Science based degree in subjects with numerical emphasis (such as Chemistry, Physics, Mathematics, Engineering etc) or experience as an Analyst * Strong communication and project management skills to handle multiple projects with different stakeholders * Experience in using MS Excel and PowerPoint * Be proactive, with drive and ambition and a strong work ethic to grow in a dynamic environment with good opportunities to help develop and further the business as a whole * Analytical thinking * Problem-solving Benefits: * Hybrid working pattern * Company discretionary bonus scheme * 23 days Annual leave plus additional time off (+3 days) between Christmas and New Year and (+1) for birthday * Life Insurance * Pension under Salary Sacrifice Scheme * Optional Healthcare Insurance (after 6 months provision) * Long term Income protection * Employee Assistance Program * Training Courses– to further support development needs. * Enhanced maternity package. * Cycle to Work Scheme * Sabbatical leave (after 5 years of service) STEM: STEM Healthcare is a dynamic, fast paced global pharmaceutical and life sciences strategic benchmarking firm headquartered in the UK and present across six continents. STEM have developed an audit process and built a benchmarking database with more than 500,000 face-to-face observations completed across 52 countries. The benchmark provided is unique in the pharmaceutical industry consisting of over 100 KPIs, while focusing on 2-3 key priorities during formulation of action planning to help clients further accelerate performance. STEM accelerates performance, improves strategic alignment, and facilitates excellence in marketing, medical, market access and account plans strategy execution. Due to the unique, specialised and highly targeted offering, STEM is experiencing a rapid growth phase, and recruiting heavily across the world. New employees will be joining at a time where rapid career development and growth opportunities are expected, as the organisation works towards their mid and long-term goals. Find us here: Website: www.stemhealthcare.com STEM Healthcare is an equal opportunity employer. STEM Healthcare will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. STEM Healthcare only employs individuals with the right to work in the country/ies where the role is advertised. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
ABOUT US At Design Bridge and Partners, part of WPP, we design brands with the power to move. Pulling people towards them with an irresistible force that compels and connects. With 900 creative minds across 17 studios worldwide, diverse in expertise, experience, backgrounds and beliefs, we are united in our ambition to achieve real impact for our clients’ brands benefiting their business, people and the planet. With expertise across brand strategy, brand design, brand engagement and brand effectiveness our clients across the world include NASA Artemis, Unilever, Coca-Cola, Diageo, Mastercard, Intel, HSBC, Tencent, Twitch, Heineken, Reckitt and the BBC. ABOUT WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. ABOUT THE ROLE * Drive the strategic thinking and development of welcoming and impactful brand strategies for our growing portfolio of enterprise and B2B accounts. * Conduct thorough market, competitor, and customer research to extract deep insights that represent diverse perspectives and shape brand direction. * Craft compelling brand positionings, messaging frameworks, and narratives that help define our clients' identities in an authentic way. * Collaborate closely with design teams to translate strategic concepts into inclusive visual identities, design systems, and distinct creative expressions. * Develop and implement internal brand activation programs, including defining and deploying employer value propositions that foster a sense of belonging. * Manage projects from conception to completion, ensuring the consistent application of brand guidelines across various touchpoints, on time and within budget. * Present strategic recommendations clearly and confidently to senior client stakeholders and internal teams. * Contribute actively to a supportive, positive, and collaborative team culture where everyone can thrive. ABOUT YOU * A proven track record of developing and implementing successful brand strategies within a brand consultancy, design agency, or similar creative environment. * An analytical mindset balanced with the ability to employ lateral, creative thinking to find clarity in complex or ambiguous situations. * Strong understanding of business principles and how to use design as a powerful tool for positive business transformation. * Confidence in working with brand positioning, architecture, communications messaging, and qualitative or quantitative research methods. * Excellent relationship-building and stakeholder management skills, with the ability to inspire interdisciplinary teams with simplified, clear, and encouraging direction. * Ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines in a fast-paced environment. * Experience or an interest in employer brand and employee value proposition development. * Valued, but not essential, experience or interest in working with financial services, the gaming space, or brand and product communications. WHY US? We’re passionate about our people and their careers. We’ll help you develop your skills and provide you with outstanding benefits. So you’ll have a chance to make your mark on our future, as we make a mark on yours. We’re proud to be the world’s most awarded brand design agency, with 28 Cannes Lions to our name and Creative Review Annual’s Most Creative Design Agency of the Year 2024. You’ll get to take new projects to award-winning potential, as part of a connected team of brilliant, tenacious people right by your side and across the world. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Design Bridge and Partners, a WPP company, is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Due to the volume of applications, we unfortunately can only respond to successful candidates. We will not accept unsolicited CVs or approaches via recruitment agencies. #LI-DNI #LI-DNP
Location: UK Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. POSITION OVERVIEW LivePerson is seeking a strategic, customer-focused Senior Director of Customer Experience (CX) Strategy to help the world's leading brands transform how they engage customers through AI-powered conversations. This role partners directly with executive stakeholders at enterprise brands to define and execute their long-term Customer Experience (CX) vision using LivePerson's Conversational Growth Path (CGP) Maturity Model. The Director will guide customers from foundational automation through advanced AI-driven customer engagement, creating measurable business outcomes across customer satisfaction, operational efficiency, and revenue growth. In addition to customer strategy, this leader will own LivePerson's Data Analytics and Conversational Design organizations to deliver insight-driven recommendations and exceptional conversational experiences. This is a highly visible leadership role that combines executive consulting, AI strategy, analytics, experience design, and organizational leadership. YOU WILL: KEY RESPONSIBILITIES & IMPACT CUSTOMER EXPERIENCE STRATEGY * Partner with C-level executives and senior business leaders to define enterprise-wide CX transformation strategies. * Partner with the LivePerson Sales and Success organization on Brands long term strategy * Engage with LivePerson Product & Engineering teams to provide Brand requirements and be the interface for new product introductions testing and validation. * Lead customer workshops to assess current capabilities using LivePerson's Conversational Growth Path (CGP) Maturity Model. * Develop multi-year CX roadmaps that align AI investments with business objectives, customer outcomes, and operational KPIs. * Serve as a trusted advisor on conversational AI, automation, agent experience, customer engagement, and digital transformation. * Translate customer business priorities into strategic initiatives leveraging the LivePerson platform. CONVERSATIONAL GROWTH PATH (CGP) * Champion adoption of LivePerson's CGP framework across strategic accounts. * Conduct maturity assessments and benchmark customers against industry best practices. * Build executive presentations and business cases demonstrating ROI and value realization. * Establish measurable milestones that guide customers through increasing levels of conversational AI maturity. * Drive executive alignment around roadmap priorities and investment decisions. LEAD THE CUSTOMER STRATEGY CENTER OF EXCELLENCE Provide leadership for two strategic organizations: Data Analytics * Lead a team of analysts responsible for customer performance measurement and strategic insights. * Develop executive dashboards highlighting business outcomes, customer behavior, operational performance, and AI effectiveness. * Deliver data-driven recommendations that improve containment, conversion, customer satisfaction, and operational efficiency. * Partner with Customer Success and Product teams to identify optimization opportunities. Conversational Design * Lead a team of Conversation Designers responsible for designing intuitive, engaging AI-powered customer journeys. * Establish design standards and best practices for conversational experiences. * Ensure conversation design aligns with customer business goals, brand voice, and user experience principles. * Drive continuous optimization through experimentation, analytics, and customer feedback. EXECUTIVE LEADERSHIP * Present strategic recommendations to executive leadership, including CIOs, CMOs, Heads of Customer Experience, and Contact Center leaders. * Influence executive decision-making through business cases supported by quantitative analysis. * Collaborate closely with Sales, Customer Success, Product Management, Marketing, and Services to ensure customer success. * Build repeatable methodologies, playbooks, and strategic frameworks that scale across the organization. Success in this role will be measured by: * Customer adoption of the Conversational Growth Path framework * Executive customer satisfaction and strategic engagement * Achievement of customer business outcomes and ROI * Expansion of AI capabilities across customer environments * Improvements in customer KPIs including: * CSAT * Containment * Automation Rate * Conversion * Revenue Influence * Agent Productivity * Growth and effectiveness of the Analytics and Conversational Design COEs YOU HAVE: REQUIRED SKILLS & QUALIFICATIONS * 10+ years of experience in Customer Experience, Digital Strategy, Management Consulting, Customer Success, or Enterprise SaaS. * Experience advising executive stakeholders on business transformation initiatives. * Strong understanding of contact center operations, customer experience strategy, and conversational AI. * Experience leading cross-functional teams including analytics and/or UX, conversation design, or consulting organizations. * Executive presence with exceptional presentation and communication skills. * Strong analytical skills with the ability to translate data into strategic recommendations. * Experience building customer roadmaps and executive business cases. * Ability to travel as needed to support strategic customer engagements. PREFERRED SKILLS & QUALIFICATIONS: * Experience with Conversational AI, Generative AI, or Agentic AI platforms. * Experience in enterprise consulting firms (Accenture, Deloitte, McKinsey, Bain, BCG, etc.) or customer strategy organizations. * Familiarity with CX platforms such as LivePerson, Salesforce, Genesys, NICE, Five9, Zendesk, or Adobe. * MBA or equivalent business consulting experience. OUR BENEFITS & PERKS We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 HEALTH & WELLBEING * Medical and Dental Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 FINANCIAL SECURITY & GROWTH * Workplace Pension Scheme: To help you plan for your financial future, our default pension setup starts with a 5% Company contribution (when you contribute 4%) and we’ll boost our contribution to 7.5% for any employee contribution of 5% or more. * Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. * Additional Insurances: Group Life insurance, Group Income Protection and Group Critical Illness cover. * Development: Access to internal professional development resources. 👨👩👧👦 TIME AWAY & FAMILY SUPPORT * Paid Time Off (PTO): 28 days leave (in addition to Bank Holidays). Plus, because life happens, we offer up to 5 additional Emergency Care Days once your PTO is exhausted - ensuring you're supported during unexpected family or personal situations. * Parental Leave Policy: Paid Parental Leave and Maternity support. 💻 WORKPLACE FLEXIBILITY * Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also have access to WeWork space for those who wish to meet colleagues or collaborate in person. WHY YOU’LL LOVE WORKING HERE As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. BELONGING AT LIVEPERSON: EQUAL OPPORTUNITY EMPLOYER We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. ACCESSIBILITY COMMITMENT LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. IMPORTANT CANDIDATE NOTICE The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com