
Gradient Labs · London
AT GRADIENT LABS, WE'RE BUILDING THE AI CUSTOMER OPERATIONS PLATFORM FOR FINANCIAL SERVICES. Founded in 2023, we now work with some of the biggest names in ba...
AT GRADIENT LABS, WE'RE BUILDING THE AI CUSTOMER OPERATIONS PLATFORM FOR FINANCIAL SERVICES.
Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents,
purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they
give product and operations teams the visibility and control to trust every outcome.
We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google. If you're excited to tackle some of the
hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.
As an Agent Product Manager, you’ll be responsible for helping enterprise customers achieve real, measurable results through
automation. You’ll scope and lead end-to-end projects that embed our platform deeply into their operations and drive strategic
outcomes that matter.
ensuring a high-quality outcome.
deploy the solution.
end-user resolution rates.
measurable value (e.g., deflection, quality, CSAT).
managing the seamless transition from trial to implementation.
feedback that shapes the product roadmap.
AI standards.
engineering teams.
and senior leadership.
This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the
future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts
you right in the middle of that transformation.
You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be
surrounded by a passionate, smart team that’s driven to build something groundbreaking.
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: WPP is looking for a Senior Product Manager to lead Agent Hub & Catalogue, a core capability within WPP Open, our AI-powered marketing platform. This is an opportunity to shape how more than 110,000 users discover, trust and deploy AI agents across one of the world's largest marketing organisations. You'll lead how the best agents are surfaced, curated and scaled, helping users find the right solutions while driving AI adoption across WPP. We're looking for a curious, technically-minded Product Manager with a passion for AI and emerging technologies. Whether you've built AI products, marketplaces, discovery experiences or developer tools, you'll be excited by the opportunity to influence how AI is adopted at scale. What you'll do: Reporting into the Senior Director, Product Enablement - WPP Open, your responsibilities will include: Product Strategy and Discovery: * Define the vision, strategy and roadmap for Agent Hub & Catalogue. * Shape how users browse, search, evaluate and launch AI agents. * Use data, research and feedback to improve discovery, engagement and adoption. * Define success metrics and use insights to guide product decisions. Agent Curation and Trust: * Identify and elevate the most valuable AI agents across WPP. * Define quality, trust and certification frameworks that help users adopt agents with confidence. * Ensure governance and compliance are embedded seamlessly into the user experience. Delivery and Collaboration: * Partner with Product, Engineering, Design and Architecture teams to deliver impactful product outcomes. * Explore emerging AI technologies and capabilities that can strengthen the platform. * Help scale AI adoption across WPP by making it easier for teams to find, trust and use AI agents. What you'll need: * Experience building products within AI, platform, discovery, marketplace or developer tooling environments. * A good understanding of AI technologies, including LLMs, agent frameworks and AI-powered user experiences. * Curiosity about how AI agents are created, discovered and adopted. * Experience using data, experimentation and customer insight to shape product decisions. * Confidence partnering with technical teams to solve complex problems. About WPP Data & Technology Solutions and WPP Open: WPP's Data & Technology Solutions (DTS) team brings together global technology, data and AI expertise to power the future of marketing. WPP Open is our AI-enabled marketing platform, connecting people, data, tools and intelligence in a single ecosystem to help teams work smarter, move faster and deliver better outcomes for clients. WPP Open – our agentic marketing platform | WPP We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: WPP is looking for a Senior Product Manager to lead Agent Builder, a core capability within WPP Open, our AI-powered marketing platform. This is an opportunity to shape how more than 110,000 users create, configure and deploy AI agents across one of the world's largest marketing organisations. You'll lead the future of agent creation at WPP, making it easier for teams to build, customise and scale AI-powered solutions — from intuitive no-code experiences through to advanced integrations with LLMs, workflows and external tools. We're looking for a curious, technically-minded Product Manager who is excited by AI, emerging technologies and the future of agentic workflows. Whether you've built AI products, developer tools, automation platforms or agent-based experiences, you'll be energised by the opportunity to influence how AI is created and adopted at scale. What you'll do: Reporting into the Senior Director, Product Enablement - WPP Open, your responsibilities will include: Product Strategy and Roadmap: * Define the vision, strategy and roadmap for Agent Builder. * Shape a seamless experience that helps users create and deploy AI agents with confidence. * Prioritise the capabilities that deliver the greatest value, from AI-assisted creation experiences to LLM integrations and workflow automation. * Define success metrics and use data to guide product decisions. Builder Experience and User Insight: * Understand the needs of users ranging from first-time builders to experienced developers. * Use research, analytics and user feedback to remove friction and improve the creation experience. * Lead continuous discovery, validating ideas and testing new experiences with users. Technical Partnership: * Partner with Engineering and Architecture teams to deliver scalable platform capabilities. * Explore emerging AI technologies, agent frameworks and integrations that can strengthen the platform. * Ensure governance, quality and compliance are embedded naturally within the user experience. Delivery and Collaboration: * Partner with Product Owners, Engineering and Design teams to translate strategy into impactful outcomes. * Stay close to delivery through planning, demos and launches to ensure the product vision is realised. * Help accelerate AI adoption across WPP by making it easier for teams to build and scale AI-powered solutions. What you'll need: * Experience building products within AI, platform, developer tooling, automation or workflow environments. * A good understanding of modern AI technologies, including LLMs, agent frameworks, RAG patterns and API-driven products. * Curiosity about how AI agents are designed, built and deployed. * Experience using data, experimentation and customer insight to shape product decisions. * Confidence partnering with engineers and architects to solve complex technical challenges. About WPP Data & Technology Solutions and WPP Open: WPP's Data & Technology Solutions (DTS) team brings together global technology, data and AI expertise to power the future of marketing. WPP Open is our AI-enabled marketing platform, connecting people, data, tools and intelligence in a single ecosystem to help teams work smarter, move faster and deliver better outcomes for clients. WPP Open – our agentic marketing platform | WPP We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.
About 9fin 9fin is the AI platform powering global debt markets — the world’s largest asset class at over $145 trillion. Debt markets are vast, global, and mission-critical, yet still run on fragmented data, PDFs, and manual workflows. 9fin replaces this broken infrastructure with a single platform that centralises proprietary credit data, deep analysis, and high-value workflows across global markets. Today, 9fin powers teams at 300+ blue-chip institutions worldwide, including global banks, asset managers, private equity firms, law firms, and advisors. The business is scaling at exceptional speed, with rapid expansion in the US and best-in-class retention driven by deep workflow adoption. We’re at a defining inflection point. With proven product-market fit and strong, global market pull, 9fin is accelerating toward becoming the category-defining platform for debt markets worldwide. THE OPPORTUNITY Our AI product area is growing. We already have two Product Managers working across conversational AI, agentic workflows, and domain-specific automation, and we need a third to expand our capacity as the scope of AI at 9fin accelerates. Backed by over $170M in funding (Series C), we are scaling rapidly across product, engineering, and go-to-market. AI is not a bolt-on feature at 9fin; it is the core differentiator for the next phase of the company. You will join an established AI PM team and take ownership of a product area within our AI surface. This could span new AI-powered features for credit analysts, workflow automation for legal and financial analysis, or expanding our conversational AI into new domains. The team has already built evaluation infrastructure and quality frameworks; you will use and contribute to these rather than build them from scratch. You will work within our product organization (eight squads across AI, data, and domain verticals) and partner closely with ML engineers, data scientists, domain experts, and designers. This is a high-autonomy role with real scope to shape what 9fin's AI products can do for our clients. WHAT YOU'LL DO PRODUCT STRATEGY & EXECUTION * Collaboratively create and champion a clear product vision and strategy for your area, with a focus on building and evolving our AI products * Synthesize qualitative and quantitative insights into problem statements that identify root causes, not just symptoms * Shape the next generation of agentic AI products: multi-step reasoning workflows, tool orchestration, and autonomous task completion for financial professionals * Demonstrate a working understanding of the challenges specific to building with LLMs, including managing hallucinations, evaluating output quality, and designing for non-deterministic systems * Use confidence-building methods (prototypes, user research, data analysis) to understand how users will interact with AI-powered products before committing to full builds AI QUALITY & DATA * Use the team's AI evaluation framework (LLM-as-judge protocols, quality thresholds, SME eval cycles) to validate and improve the products you ship * Contribute to the data strategy for your product area: annotation quality, ground truth curation, and feedback loops that improve model performance over time * Proactively identify and track metrics that measure client and business benefit, working with the team on continuous model evaluation and improvement TEAM LEADERSHIP & COMMUNICATION * Create a collaborative environment for your squad, providing wider context and clear goals so everyone can do their best work * Work with data scientists and ML engineers to bridge the gap between business needs and the technical capabilities of AI models * Communicate strategy, initiatives, and progress transparently across the organisation * Translate complex AI concepts, capabilities, and limitations into language that non-technical stakeholders can act on * Champion responsible AI practices: transparency in model outputs, bias monitoring, and compliance with client expectations around AI-generated content WHAT WE'RE LOOKING FOR * 5+ years of product management experience, preferably in FinTech or B2B SaaS, with at least 2 years focused on ML or GenAI products * Working knowledge of RAG architectures, embeddings, prompt engineering, and LLM evaluation methods (not just "AI concepts" at a high level) * Experience shipping AI products where output quality is probabilistic: you know how to define "good enough" and iterate from there * Comfortable reading Python notebooks and SQL to interrogate model outputs and usage data * Track record of shipping AI products where you managed the tension between ML research/exploration and production delivery constraints * Collaborative leadership style with strong stakeholder management; you build relationships that empower your team to achieve outcomes * User-centric communication skills: you can explain AI capabilities and limitations to clients and internal stakeholders without overselling or underselling * You thrive in fast-paced, ambiguous environments and are energised by the challenge of building something new NICE TO HAVE * Experience in financial services, legal tech, or data/analytics platforms * Familiarity with credit markets, debt instruments, or regulatory/compliance workflows * Experience with NLP applied to document analysis (contracts, legal filings, financial reports) * Experience with agent orchestration frameworks, tool use patterns, or multi-step AI workflows BENEFITS * Competitive, market-benchmarked salary * Pension with 7% company matching * Private medical insurance, paid sick leave, income protection, group life assurance * Season ticket and cycle-to-work schemes * Hybrid flexibility with up to 3 months annual work abroad * 25 holiday days plus local public holidays (exchangeable) * One-month paid sabbatical after 5 years; enhanced parental leave * Professional development budget and regular social events We will be reviewing all CVs the w/c 13th July, and will follow up then 9fin is an equal opportunities employer At 9fin we are dedicated to building and promoting a fair and inclusive workplace where everyone can reach their full potential and truly belong. We recognize that building diverse teams enables a more creative and productive environment. If you’re excited about this role but your experience doesn’t perfectly align with the job description, we encourage you to apply anyway. You might just be who we’re looking for — either for this role, or perhaps another.